This was an absolutely horrible experience for my birthday brunch celebration. We had a group of 10 and there was only one other table in use at this large restaurant. That should have been the sign to go somewhere else
We were quickly seated but it took almost 30 minutes for them to get our drink orders and it took another 30 minutes for the drinks to arrive.
We had been there for 1 1/2 hours and had no appetizers or any food. At this point, we were the only ones in the restaurant. I had to speak very loudly to get the one person who was serving our table to come over for water refills and let them know that if we didn't receive something, we were leaving.
Minutes later our food started coming out including our appetizers. The food was decent but the very long wait ruined the experience. Also there was no apology, discounts on the bill, nothing for the inconvenience.
I had to request they remove the automatic 20% gratuity from the bill. That audacity to think we were tipping 20% after this experience.
The location is beautiful and food was decent but service was horrible and I'll never return. read more