I adore this restaurant every time. Historic, romantic, perfection. The food is soooo good. Will always come back here for pasta and it's haunted also, what could be better? read more

What we expected! Plus when they found out it was my friend's first visit they sat us on the trolley. Thanks for a great experience! read more

I don't want to wax nostalgic here, but I have fond memories of a Spaghetti Factory from long ago. Numerous trips to the library or art museum in Phoenix, followed by a trip to the this location. In the early to mid 1980's I remember the Tempe location serving hungry college students 2 for 1 meal specials on Sunday afternoons. In more recent years, this Phoenix location has been a family favorite, suitable for get-togethers, child friendly, centrally located. A few years ago, I would be giving a 4 star rating. My most recent visits have Spaghetti Factory at a solid 3. Why, you ask? Well, I'm happy to share! Keep in mind the name of this restaurant: SPAGHETTI Factory. The menu: what was once an easy to navigate document is now overloaded with too many options. Spaghetti is buried in the middle of the book. Let's face it folks, spaghetti is cheap. Keep the menu simple, with its namesake food easy to find. More frustrating is the lunch structure. For years one could get their favorite spaghetti and sauce combos in a smaller quantities, with drink and spumoni inclusive, for a reduced rate. Now, lunch options are salads or sandwiches, with a pasta option offered as a note at the top. No drink or spumoni option, unless you buy the dinner size. Why??? Thank goodness they've kept their pasta sauces the same. You can't go wrong with any of them- one of my favorites is the spaghetti with half meat sauce and half brown butter mizithra cheese. Sublime! The mushroom sauce is another tempting choice. My husband loves the clam sauce, and my kids are all over the board. I like the addition of the option for steamed broccoli in large quantity- an excellent option for a large family gathering. Salads are still crisp and cold, dressings still fresh, bread still warm and tasty. I've ordered salad entrees, great quality and balance of flavors. Really, no complaints about the food, but the food is not all there is to a good rating. Combine the lack of menu focus and lost menu options with consistantly (last 4 visits) slow food service, and we move from a 4 to a 3. Servers are friendly enough, but it seems that everyone is moving in slow motion, save for a couple managers and long-term servers, scurrying about. Just a little tightening up on service, plus a simplification of menu (bring back the lunch drink option), and I think we could hit the 4 star zone once again. read more

They will forever be my favorite place to eat when I'm wanting pasta! Let's start with the bread. It's alway fresh and the butter is easy to spread Then the salad is great with the pesto ranch yummmm! Every pasta I have gotten I've never been disappointed with. My favorite is the mizithra cheese on one side and meat sauce on the other. AMAZING! read more

The chicken smelled horrid and tasted so nasty and pink and fell apart AND gave me food poisoning smh. It was 20 buckaroonies for that nasty ew things. Only good thing was the cheese bread. They can fight me. read more

Heard so many reviews of this restaurant of how great this place is, but, never went. Luckily a friend wanted to do a secret farewell/ hang out for a coworker. The atmosphere is cozy and ambience. Many vintage layouts which is a plus for me. Got to sit next to a library of old books which was awesome. Fast services on the drinks, but, a bit slow on the foods coming out... but, who cares when you had a huge group with you to enjoy the dinner with. Ask the server to do a secret celebration for a friend early birthday and she did for me anyway (don't know about you, but, that is great customer services right there). The prices are decent, but, the portion is a tad small for those prices. Nonetheless, delicious and fulfilling. Would go again if given a second chance. P.S. order their Italian Cream Soda because you gets to keep the cute cup as a souvenir. read more

The Old Spaghetti Factory - Italian Near Me - Phoenix, Arizona

The eating environment was good, but when the crab ravioli was served to my daughter she voiced to me her ravioli was cold. I told her it's crab it maybe made cold purposely. She are most of it when I decided to try it! It was really cold to the point it tasted like it was previously frozen! The waitress informed the manager, and all he offered was an appetizer vouchers? Why?, when we already decided not to return. To top it off it was 9:55pm and still a few patrons in the restaurant when we noticed what appeared to be a pesticide technician spraying a pumping container around where we were sitting. With this they could have taken my daughters meal off our bill! read more

This should have been a better experience... I'll begin with the food. We arrived on a Sunday afternoon after a visit to the Phoenix Art Museum. We ordered a BLT salad off the lunch menu and a manicotti dish. We also included a cup of the minestrone soup for a buck. The salad was good and was accompanied by fresh, hot bread. The minestrone soup was outstanding. The salad and soup were brought out early, as we requested, and we had ample time to complete the salad before our entree arrived. The manicotti was fine and a good enough portion size that we had to box some. So far, a good dining experience. Then the bill arrives. The salad was 8.50 and then entree was full price. We questioned the bill, as the "lunch menu" said the salad would be 5.99 and the entree 1.50 off. The server actually apologizes and says he'll have the manager correct the mistake. Then he comes back and tells us "Sorry, manager says lunch prices only apply Mon-Fri". Nowhere on the menu does it say lunch only applies Monday through Friday, and we were never told. I didn't press the issue, paid the bill and off we go. What could have been an overall pleasant experience ruined by what is essentially a sham. Giving patrons a menu with lunch specials and prices and then waiting to mention "that doesn't apply" until the bill arrives disgraceful. Deceptive business practices will trump decent food every time, hence the two-stars. read more

Old Spaghetti Factory: the place where fat suburbanites bring their fat children to eat fatty, salty and bland pasta. The parking lot is a Camry convention and the clientèle is as white as the bread that they serve with your meals. On the plus side, kids love the trolley and they get to ring the bell when they finish eating. Always good motivation. read more

Always heard good things about OSF but had never been. I went for lunch with some work colleagues. I got the chicken fettuccine, which was really good, but after trying a bite of the lasagna I actually made an order to go. So good! The service was good. They're not too busy during lunch as most seem to go for dinner. The waitress convinced all 6 of us to get the spumoni ice cream for dessert, which was really good, and then she surprised us by not charging us for them. That was really cool. We will definitely be back. read more

One year later and another birthday for Natalie at her favorite restaurant. We had another great time here. This time I had their chicken Alfredo, and a salad. Meal was very good, kids had their usual spaghetti. Wife had the penne pasta, and we all thought the food was very good. Service were spectacular, and gave all five kids a free ice cream. Thanks for the great time again. read more

I don't know why I like this place! The food is average- not craveable. The service is consistently bad. I'm sorry, but I have encountered so many clueless employees at this place that are too pathetic to even complain about. That aside, I like the way this place feels. It's fun to take my younger family members from out of town. What kid wouldn't want to eat lunch in an old-time train car? Plus, ice cream is free with a dinner- can't beat that! Don't expect your waiter to be a wine expert- or even know what a mimosa is during Sunday brunch- but, it is a cute little place with lots of fun memorabilia. Like I said, the food is not going to knock your socks off, but it's not that bad- just forgettable. Stick to the basics that are hard to mess up, like lasagna, and enjoy that free ice cream (I suggest the spumoni). read more

Passed by here a gazzilion times, but finally had to go there yesterday and was pleasantly surprised! There is so much antique looking furniture in there, and even an old street car, the waiting room was obviously some kind of show room before but the subterannean dining was nice and cool for Phoenix. My Chicken Parmigean was great and the pricing was very reasonable I should try going for Dinner next time. Very unlike the other huge chain restraunts in Phoenix, the old spaghetti factory packs a punch for the days gone by. read more

I've been here and the Seattle location now... I regret both. The clam and mushroom sauce pastas taste like they're from a pre made Safeway jar... Noodles were horribly overcooked, salads were pathetically thrown together. Service was decent both times, the only reason they have two stars. Overall spend your hard earned money elsewhere. read more

Typical for what you'd expect from the Old Spaghetti Factory. Food was fine and the price was comparable to other restaurants in the area. The location and proximity to downtown was what drew us here. We were able to eat and park conveniently while still able to attend our event later that evening. Server and waitstaff were excellent! They were very attentive to our needs and kept up with us throughout the stay. Bathrooms were not in the best condition and in my opinion were not clean enough. We arrived at 4:00 in the afternoon before the rush so I'd expect the bathrooms to be in better shape in regards to cleanliness. read more

Really Really strange discombobulated style. Part bordello, part barbershop, crate tiled ceilings and 80's arcade. Very spacious. Very eye catching in not a very good way. Ordered the Marsala and Lasagna factory plate. Two main dishes on a huge plate. No sides. Just a huge bread. It was actually enough for me and my bf to split between the two of us All in all it was pretty charming. read more

This is a decent sized chain with great food, but what get's me every time is the extremely sensational atmosphere. This location has so much too look at you'll definitely find your eyes wandering as you eat, either in admiration or just trying to figure out what the heck that thing is over there! read more

The Old Spaghetti Factory - Italian Near Me - Phoenix, Arizona

Listen, the environment is awesome. I LOVED the furniture. It's been many years (16 maybe) since I have been to any Old Spaghetti Factory, so it was really like a new experience for me. Anywhoo, the staff were kind and super attentive. The waitress was amazeballs. She had an eagle-eye. We didn't want for anything while we were there, she predicted our every need. I can't remember her name :( or I'd give her a special shout out. (If you read this, and recall us complimenting you in your eagle-eye, please comment on this, so people know how fabulous you are.) I had lobstah ravioli, and it was delectable! I would definitely do this again, and order that every time. Compliments to the chef(s)!!! Thank you all for an awesome dining experience!! read more

After taking The Light Rail downtown for the Super Bowl Fan Fest, we saw this at one of our stops, and my wife and I decided we would come here on our way back. Boy, am I glad we did. The food was awesome, as was the service. We agreed that whenever we took Light Rail, on our way back, we will stop here for dinner. read more

The Old Spaghetti Factory - Spaghetti with white clam sauce, stuffed manicotti, Italian sausage, a meatball, & garlic cheese bread. - Italian Near Me - Phoenix, Arizona

How can you not love Old Spaghetti Factory? I don't care if it us a chain. It's cheap. It's good. And you can sit in a booth that looks like it's in a train car. It's great! It had been a while since the boyfriend and I had been to the OSP and during our last visit I was reminded of how much I liked it. I ordered the pasta sampler so I got the pasta with the cheese and browned butter and a meat sauce. The cheese with browned butter is SO good. It's their signature item and it's awesome. Of course all their meals come with bread, soup or salad, a drink and a scoop of ice cream or sherbet at the end. And I think my entrée was like $12.99. Total pasta score in my book. We left happy, full and with intentions of returning soon. read more

Pleasantly surprised w/my first time dining at the Old Spaghetti House. This particular spot was relatively empty on a random Tuesday during lunch. But that meant our waiter could spend a little extra time with us. Both of us ordered lunch size portions and thought it was a good amount of food. I ordered the "sampler" (Potpourri) and enjoyed the variety of sauces. All in all, much better than I expected whilst dining on vacation. Would recommend to those craving spaghetti. read more

3 stars is sufficient..... I feel the prices are on the high side...Yes, I know it comes with a small salad, bread, a drink (iced tea or milk is included, but not soda....go figure), & a small cup of ice cream, but it still seems a little pricey to me. I felt like the portions are all not that big. I love the Mizithra Cheese...So yummy! But there were a few times where I felt like they didn't really give you enough on the spaghetti.... I felt a little gipped. If you really want Italian Food, then go to Oregano's instead!...NOW we're talkin'! read more

Food is great as usual , but customer service has declined dramatically in recent years. They used to include drinks with the meals, then they started charging $1 which I understand. I was always able to order tea and switch to a glass of milk with the meal at no extra charge since the drinks are bottomless. Now even though tea and milk cost the same, and the have always done it, at this location and every other I've been to, this time the manager refused to do it without charging for the milk. So they would reather I buy and drink a half gallon of milk instead of 1 glass of milk and the rest tea for the same price. That makes no sense and is a very poor pricing model. Now I've learned at lunch unlimited milk is $1 as it always was, but soda pop which costs pennies a glass is $2.98. This is ridiculous in every way and is a kick in the teeth to customers. Very disappointed at the Iack of logic, the ignorance, and the degree of the lack of consideration for the customer and for customer service in general. Sad and pitiful really. read more

Do not go here! The food is horrible. If my family had ate here with me they would have been offended. Dont waste your time!

man I haven't been in at least 10 years was driving to eat at a different restaurant down town but stop instead but now I know way I never went back I thought the hostess was the friendest person there our server never smiled didn't explain anything just really had a bad attitude she was super slow never filled drinks now for the food the salad was soup it was swimming in dressing the bread was hard on the outside but super soft couldn't cut it with a knife Marsala sauce just was bla but the pasta was cook perfect and the mule was very tasty prices are good for the amount of food you get but the quality no maybe be back in another ten years read more

The Old Spaghetti Factory - It should of been salad not soup - Italian Near Me - Phoenix, Arizona

See all

Kate was our server. She was fantastic. She did everything with a smile and great attitude! Totally went above and beyond to serve our large group, with lots of special requests and not one mistake!! She is a total asset to your restaurant! read more

The Old Spaghetti Factory - Party of 10? No problem!! - Italian Near Me - Phoenix, Arizona

Two and a half words... "gluten-free pasta". When I was a kid my family would dine out 1x's a week. My parent's idea of trying new places meant sitting at a different table at the same restaurant. Once a place got introduced into our dining lives, we went there every week until my dad got pissed off for some odd reason, and we would move on to a different establishment. Needless to say we ate at Spaghetti Factory many, many, many times. I have some fond memories from this place. Fast forward to now, many years later, I learn they have gluten-free pasta. 1 3/4 hours after finding this out, I was sitting at a table ordering gluten-free pasta with meat sauce and sausage. I was not disappointed. They use a corn pasta that has a very good consistency and has a very good taste... my non-gf dining partner also ordered it and enjoyed it very much. The meat sauce was fantastic in a super salty, not healthy kind of way and the sausage... oh the sausage, so good. Now I realize this place is in no way healthy, authentic, or "italian", but it's a guilty pleasure that many will like. I especially like the prices and the decor inside, just like it was when I was a kid. I enjoy this place, for the memories, and now for the gluten-free pasta. This will be a monthly place for me before first-fridays. I highly recommend you use their call ahead seating option by phoning in before you come, it will greatly reduce your wait times. read more

I am not sure what the fuss is about this place. I will give it points for a unique interior; I mean it is not very often that you can eat a plate of spaghetti while sitting in a giant velvet throne, but the food is very ho hum. I grabbed dinner there with some friends before heading to a concert in Glendale, the concert was after work, and it was a good middle meeting place. For being an Italian restaurant, I thought the menu was really limited....nothing really unique, mostly just pasta and sauce combinations. The salad that you get with your meal is just the cheapo iceberg, which is not even worth eating. Also, they advertise that they can make any of their pastas gluten-free, which excited my sister, but when she tried to order, she was informed that the only gluten-free sauce they have is the tomato, so she went with just a salad, once again, chock full of that icky iceberg lettuce. There is way better Italian food out there people! read more

I can't say I will be going here very often but it is another option for me when i want a nice dinner that is gluten free. I was impressed that we mentioned gluten free and the waiter gave me some options, he even remembered no croutons on my salad and the item I ordered had a gluten item on it so they substituted something else in it's place. The food was good and I have to say the pasta was really good because I've made my own and well this was a LOT better. It was the perfect consistency I just wasn't impressed with one of the toppings because it made the dish very dry. I ordered the Pot Pourri forgetting that the clam sauce would have gluten in it and substituted with the browned butter and Mizithra cheese which was really dry to me. The Marinara sauce was good and added some flavor to the dish which I thought it was missing with the other item. This is a great family restaurant and the staff is really nice and friendly. For the price of the food and the service you really can't beat it. read more

Decided to go here instead of Olive Garden, parking is small, had to make a U-turn on the next major street when I couldn't find parking. Hubby and I waited only 10 min on a Saturday night at 8 pm. We both got the lasagna, the bread they gave us was super hot and yummy, I got the minestrone soup and the hubby a salad. The salad tasted a tad funky, my hubby said the ranch dressing tasted weird.... I got the minestrone soup which tasted home made, filled with veggies. We finally got our lasagna; kind of small portion, Tate's like your standard homemade pasta, nothing special... It was okay, we were looking for the pizzazz of some sort... Price was great, for the both of us it was 31 dollars. We probably wouldn't come again tho, it was a nice experience to try something new and different. read more

The Old Spaghetti Factory - Lasagna - Italian Near Me - Phoenix, Arizona

I had a group of town guests in town for a special event. I made reservations for a group of 40. We had OUTSTANDING food and EXCELLENT service. We will be booking more events here in the future! read more

First & last time here for us. Food just mediocre. Ice cream best part of meal. Waiting an hour for a table that had been reserved. Service not the greatest, But to be fair, our server was running around all night. So the service was not down to her personally. More a case of not enough servers on the night! read more

Disgusting! I've always wanted to go here because the buildings and the decor pulled me in. The food was worse than fast food. Pasta was overcooked. Broccoli tasted old, like really old. I actually considered leaving a tip and ditching the bill because I was appalled that I would have to give this minimal, barely edible restaurant money. A place like this doesn't deserve to take your money. There was absolutely no effort put in the food or service. read more

One of my favorite places to visit when I want pasta. The food is always great and never too expensive. All entrées include a small dessert choice. read more

I have been a frequent diner at The Old Spaghetti Factory for my entire life...literally. My parents dined here when I was still a wish on a star and it was still The Spaghetti Company, and my first meal "out" in my infant carrier was here... I really enjoy this place. The food is always solid, the atmosphere pleasant, and the waitstaff, though it seems to turn over often, is usually very good. The fact that most of their meals are inclusive, coming with a drink (soda not included), soup or salad and a choice of spumoni, sherbert or vanilla ice cream at the end is a real bonus! A great place before a game downtown, to take familiy or friends from out of town, or just because. read more

If it wasn't for the tasty food, I would have given this place one star for service. The service was HORRENDOUS. We made a reservation for 5:15PM for 5 people. My boyfriend and I arrived after the other three in our party. Our server didn't come back for about 7 minutes and was really frazzled. She asked what we were drinking and mid drink order, she stopped us, walked away and then came back and said, "I just can't handle this. I need help with my tables." No apology to us for interrupting and just walking away. She was very overwhelmed with 4 tables and I am unsure why. We were all super chill and the three tables that were seated roughly at the same time were all really close together and no one was rude or really needy that I could tell. We eventually ordered and received our meal. We had to keep asking for drink refills from the server and she wasn't really prompt with refilling water glasses. What is even more irritating to me is that she never once apologized to us for the way she acted. She was quite rude when we asked for anything and had no issues reaching over our plates. My whole experience was ruined by this one older server who truly seems like she would fit in better at a hole in the wall diner where her crap attitude would be acceptable. The food however, was great. Italian food is hard to mess up, but the food was reasonably priced and we received salad, some bread and a scoop of ice cream with every meal. read more

I always enjoy the Old Spaghetti Factory. This was actually the first time I have been to one since moving from WA State to AZ. I went to the one in Spokane, WA a few times. It was nice and the service was great. I was there with friends for the murder mystery dinner so we only had 3 choices for dinner. The Spaghetti Vesuvius was good as per usual. Maybe I'll make it back one of these days. I always enjoy the mzythra! read more

The Old Spaghetti Factory - Spaghetti Vesuvius has the perfect amount of heat! - Italian Near Me - Phoenix, Arizona

See all

We had a reservation here a few nights ago for my wife's birthday party. I called twice in advance to confirm reservations and head count to ensure a smooth process for all when we arrived. Reservations were at 7:15 but we didn't get seated until 7:40ish. Once seated our server was extremely slow, now to be fair we had a group of 19/20. I politely asked the manager if there was any way we could get another server and I was told they only have multiple servers for parties of 25+. We finally got the appetizers and realized that plates had never been put on the table. Once the actual entrees were ordered the food was bland and average (I ordered the spinach and cheese ravioli) The aesthetics and restaurant itself was nice and had a cool ambiance of an old house. I did however notice that the baby changing station in the men's room was filthy. Looked like it hadn't been wiped down in months. I was not impressed and will never be back. read more

Fourth time in a row ive been here and literally had no service. We had to go up front and tlet them know we have not has service. Horrible service here. I used to live this place read more

When anyone complains about a cheap dinner, then you shouldnt be going out to eat. Under 13.00 is the max. And all the trimmings. Drink-S/S-entries-desert/icecre-bread Realy? Dont be Cheap scate. Dont forget to to TIP. you get all this food and the server has to RUN their ass off for you. For those thinking about working here, be prepaired to wear your running shoes. If this place were any faster, they would have drive through. No shit The tips suck The guest are broke, or old. They're here for a cheap feeding. At lunch all the guest want to be in and out in 30-45. Be prepaired to not make shit in tips. For any guest reading this, you should remember what TIPs stands - to (in) sure promt service. If you cant afford to tip, you sgouldnt be going out for full service dinning. For thoes who are critical about the food??? For Christ sakes -- look at the prices. Your not gonna get 4-5 star food for what your paying for. Lastly - why dont those of you who bring your kids, why do you allow them to to MAKE SUCH A MESS. Thats disgusting and makes tje servers job harder. AND - YOU SHOULD TIP ACCORDING TO HOW MUCH YOU ATE. The menu certainty doesnt reflect the true value of how hard your server worked to keep you satisfied. read more