Dr Ross took care of us when our puggle was sick and then later helped put him to sleep. He's very…read morehonest and caring with pets. The staff is friendly and can tell they enjoy their job. Parking lot is small since it is shared with other businesses.

Be Cautious! If you care about your pet, get a second opinion. I did, and it caught a much more…read moreserious issue that Dr. Ross completely missed. After reading the reviews, it seems I'm far from the only one with that experience. Personally, I wouldn't trust Dr. Ross to water a plant, let alone care for an animal.

I love VCA pet hospital. I've been taking my 4 year old Dachshund, Hazel, there since she was 3 mos…read moreold. Despite my dog acting completely out of control due to severe anxiety, everyone there is extremely nice and accommodating to her. Linda at the front desk is so sweet. Dr. Machicao is the absolute best! She's been very good with my weenie, never pushy, and explains things thoroughly for me to understand. Every procedure we've had done has gone well. I'm happy with VCA

Absolutely do NOT recommend VCA Old River Animal Hospital. They have changed for the worse…read more Their system "glitched" and somehow deleted my dog's long-standing auto-ship medication that had been on file with Dr. Jackson, who was AMAZING. Of course, Dr. Jackson has now left, and everything has gone downhill since. Now the "general manager" -- who is not a veterinarian -- decided to play doctor and tell me that my dog's condition, pannus (chronic superficial keratitis, scar tissue/cloudiness in BOTH eyes), isn't a chronic condition. That is flat-out wrong. Pannus IS chronic and requires lifelong management. I'm sorry, but where did you get your veterinary license to make medical decisions? Instead of simply continuing an established treatment plan that has already been diagnosed, documented, and treated for, they now want me to: Cancel all my existing plans Schedule a visit with another doctor Pay AGAIN Just to be told the exact same thing: Yes, he has pannus. Yes, it's chronic. Yes, he needs ongoing medication. This is a complete waste of time, completely unnecessary stress for my dog, and feels like nothing more than a money-making scheme. This hospital used to be great. Now it's disorganized, dismissive, and more interested in billing than patient care. Losing Dr. Jackson clearly took the quality of care with him. Highly disappointed. Highly frustrated. Highly do NOT recommend.

When our Chihuahua was having pancreas problems, the veterinarians and staff were absolutely…read moreamazing. They took the time to explain everything, answered all of our questions, and truly cared about helping her feel better. It meant so much to us during a stressful time. The office staff is also wonderful -- always friendly, helpful, and welcoming every visit. You can tell everyone here genuinely loves animals and cares about their clients. We're so grateful to have found such a trustworthy veterinary office and highly recommend them to anyone looking for excellent care for their pets!

Disappointing Experience & Questionable Practices…read more We brought our 11-week-old Pomsky puppy to Tracy Veterinary Medical Center after she injured her leg. We were hoping for compassionate care at a fair price -- but our experience was far from that. 1 Repeated Charges Without Clear Medical Benefit Our puppy was diagnosed with a hairline fracture and placed in a splint. We were told to come back weekly for rechecks. Each visit became the same pattern: * Remove splint * Quick exam * New splint applied * Recommend more X-rays Every visit = more charges. ~$125 each time just for the new splint, plus X-rays. It added up fast, with little explanation of why repeat X-rays were needed for a minor fracture. They also pushed additional pain meds even after we explained she was not acting like she was in pain. The upselling felt constant and unnecessary. 2 Concerning and Conflicting Communication A doctor (who was not the first one who treated her) suddenly told us they originally questioned whether her leg could be saved and even considered amputation. This was never mentioned at the first visit -- where they simply took an X-ray and applied a splint. Hearing a more dramatic story later from someone who wasn't there felt misleading and unprofessional. We left more confused than when we arrived. Wait times were also long. We routinely waited 30+ minutes past our appointment time, and splint changes often took hours if we left her there. 3 Poor Quality of Care One visit, they admitted the X-rays taken were at the wrong angle and had to be redone. We weren't charged twice, but presenting their mistake as a "favor" did not inspire confidence. 4 No Accountability or Compassion The final straw: the last splint fell off within 3 hours of being placed. We called immediately -- their response: * We would have to pay again for a replacement splint * They had no time to help us that day We explained we were leaving town the next morning and needed help urgently. No flexibility, no empathy. When we returned Monday to speak in person, we were met with: * No apology * No "I'm sorry you're dealing with this" * No concern for how our puppy was doing * No follow-up guidance on alternatives or better care We completely understand that dogs can chew off splints. But compassion shouldn't come off with it. 5 Overall Impression After multiple visits, inconsistent messaging, constant charges, and zero empathy, we lost all trust in this clinic. We know vet care can be expensive -- but respect, honesty, and customer care are not optional when someone is concerned for their pet. Bottom Line: We cannot recommend Tracy Veterinary Medical Center. Our puppy deserved better -- and so did we. We noticed many positive reviews for this clinic, and if others are getting the service they expect, that's wonderful for them. But our experience did not match those reviews or our expectations. Based on what we went through, we strongly recommend staying clear of this place. Take your pet elsewhere. 100% not recommended.

We have been bringing our pets to Jules Vet for 11 years now and appreciate the services they…read moreprovide to ensure our pets are as healthy and happy as can be. Our dog Mochi recently started having seizures (two of which happened at Jules Vet) that seem to be caused by anxiety / stress. Jules vet has gone the extra mile to make sure his appointments since then are as stress free and comfortable as possible for him. We had an appointment yesterday and I was worried he'd have another seizure. They called in advance and had a plan in place to make sure all went smoothly (which it did). Dr. Olsen is amazing and has helped walk us through this new journey of having a pet with epilepsy. She has helped put our minds at ease and educated us on how to care for him if he has another one and we will continue to monitor him in case he needs anything else. We really appreciate Dr. Olsen and the Jules Vet team so much. It is evident that they love animals and care about every patient they see. Thanks again Jules Vet!

We've been bringing our dog Epic to Jules Veterinary for the past few months as she battled cancer…read more After nearly 12 wonderful years with her, we were faced with the heartbreaking decision to say goodbye. From the moment we scheduled the appointment, Jules' team was kind, sincere, and incredibly accommodating. When we arrived, someone quickly guided us into a private room, giving us the space and privacy to say our final goodbyes. You could feel the empathy in the room -- the staff genuinely understood how painful this moment was for us. Epic wasn't just a pet; she was part of our family. We spent nearly an hour holding her, reminiscing, and even helping our almost 5-year-old daughter begin to understand the cycle of life and death. The vet was gentle, detailed, and respectful, explaining the process with so much care that it helped ease some of our grief. They gave us the option to keep a piece of Epic with us -- clipping a bit of her fur and offering a keepsake paw print, which arrived a few days later for pick up. It was beautifully done and means so much to us now. While no goodbye is ever perfect, and there are always little things you wish could be different in hindsight, the team at Jules made an impossibly hard day just a little softer. They treated us -- and Epic -- with dignity, patience, and love. We weren't just another family. Epic wasn't just another dog. Thank you, Jules Vet, for helping us say goodbye in the most caring way possible.

10/10 would recommend! This is going to be my primary vet going forward! I don't typically stick to…read morejust one vet because I don't make visits too often, but when I do this is definitely the place I'll go to. The staff were very efficient, kind, and very helpful. My cat had some type of eye infection and they were able to give him some relief as well. I also feel their prices were very reasonable! Thank you Paws and Claws!

Zero stars again. Ive transferred my dog records to another vet. The vet/octor to tell me they…read moregoogled how to proceed with treatment is just ridiculous, scary and concerning. I tried to pick up the medication we had discussed. When I went to pick up the prescription they had all previous treatments ready ( which didn't work) not what we discussed as treatment moving forward. I left upset because I was trying to look past their previous errors with prescriptions but NO!!! This is how they conduct their practice. I received a text today that his prescription is ready to go online and fill and of course no treatment there. Please DO NOT take your pet to this veterinarian. Save your pet and yourself from these unprofessionals.

I couldn't recommend All Wags, Michelle, and her team enough. We had a very last minute trip and…read moreall of my usual pet watchers were out of town. Michelle to the rescue literally, we spoke at 11pm and she was at my house by 9am the next morning. She came every day, twice a day to make sure my pups were looked after and cleaned up after them. Photos were sent for each visit and just overall the experience was amazing and makes me think why I didn't contact her sooner. When i arrived home from my trip, the house was tidy and it was like we just left for a quick trip to the store, not a whole 4 day trip. Thank you so much to All Wags and Michelle!!!

Our kitties are always happy to see Michelle & her team come to visit while we're away! One of our…read more"boys" is shy but has warmed up to the ladies after their feeding and playtime each day. They also send photos & updates on the kitties which we enjoy receiving. Our home is tidy, safely locked and our cats are calm when we arrive home. We trust Michelle to take good care of our "boys" & our home whenever we're away! Thanks, Michelle & team at All Wags Care! See you next time!

Really mixed reviews…read more 1st interaction was for a quote to bring my dog in because she chewed her butt raw. They were not the lowest priced but Sam showed genuine compassion for my pup. I brought her in They performed services and prescribed medication. When I paid, I felt very cared for by Sam and Dr. Aman. I had no issues. Easily perfect service, from them and the vet tech who did the work. 5/5* 1 month and 3 days later, I call this business back because I'd like to give them more business- that's what you do when you feel cared for. I'm not gonna bad mouth nobody, but whoever answered today completely turned me off from this place. Sam come train the weekend warrior. You don't tell the customer who states exactly what they want- which is a service you provide, that they have to jump through hoops to get it. (pay for an exam, speak to a doctor and assess if that's what she needs.). I know what my babygirl needs and wanted to go somewhere I thought I could trust. You made me feel like I was talking to a scam artist today. 0/5* My general consensus is that your experience will depend upon the employee you get when you call in. 50/50 for me right now but I'm unsure if I'll bring Kiona back after this call for a routine ear cleaning felt more predatory than caring.

11/09/2023- Took my brother and my furnephews since the boys had appointments They had watery eyes…read moreand itchy ears. They had 2 separate appointments, but they ended up taking them both in at the same time. The front desk/vet tech was very welcoming and answered my questions about bringing in a stray apartment complex cat, that has adopted me, for a check up.

I've been nothing but pleased with this Vet. They always get us in (and with 3 dogs and 2 cats I am…read morethere too much!) I left my last vet due to unavailability and because the staff never seemed that happy to be there or see the dogs. A huge rave to Happy tails but especially Jessica, who is always so friendly and helpful when I come in and call. She takes great care of the clients, on two and four legs!

I will rant and rave about this place all day any day I've had pets for the majority of my life and…read morenever have I received better more reasonably price service than I have here not only is everybody super kind. They're super knowledgeable and they actually care if you're able to take care of your pets, they make sure you understand what medication's you're taking home to make sure you understand what may or may not go wrong. What may be wrong with the animals what is wrong when they have a definitive answer they're incredibly polite well mannered and I believe this is genuinely a well run veterinary clinic. Any other vet in town either they don't offer the services you need or they just aren't in your price range if you're a pet parent and you're trying to do the right by your animals go here they'll get you right

I am incredibly thankful to Dr. Haburjak and his wonderful team for the exceptional care,…read morecompassion, and dedication they showed to my dog, Gui Gui. Gui Gui had been limping since last Wednesday, and Dr. Haburjak's team was able to quickly find an appointment for us that Monday. During the visit, Dr. Haburjak performed a very thorough physical examination and determined that he did not believe Gui Gui's knee was the source of the problem. He carefully identified the hock as a possible source and immediately referred us to a specialist. What touched me most was how much Dr. Haburjak personally did to make sure Gui Gui received the care he needed as quickly as possible. He immediately called and texted the specialist to help get Gui Gui seen as soon as possible. He also sent us a detailed and thoughtful email explaining his concerns and introduced us directly to the specialist. He went above and beyond to make sure there was a smooth transition of care. It turned out that Gui Gui had a serious infection in his hock--septic arthritis. I truly believe Dr. Haburjak's careful examination, clinical judgment, quick action, and genuine concern for Gui Gui made all the difference. His prompt identification of the problem and immediate referral helped Gui Gui receive the urgent treatment he needed. In my heart, I truly believe he saved Gui Gui's life. I feel incredibly lucky to have such an amazing surgeon and such a wonderful team in the area where I live. It gives me so much peace of mind knowing that Gui Gui is in the hands of people who genuinely care about their patients. I cannot thank Dr. Haburjak and his entire team enough for everything they did for Gui Gui. I truly appreciate their kindness, professionalism, compassion, and dedication. Thank you from the bottom of my heart!

I would like to preface by saying that I don't like leaving poor reviews for companies…read more First, I'd like to start by saying the welcoming staff IN PERSON here was great. Very friendly and thoughtful. My complaints are not directly to anyone, but mostly being misled by what this hospital can do and when it can be done. I scheduled a consultation with internal medicine for August 4th. At the time of scheduling, I let them know that I was referred to them for a rhinoscopy and CT for my dog. They told me over the phone they sometimes can do the procedure the same day but it's uncommon. I understood that but still scheduled, hopeful that they could still do a rhinoscopy in the near future as it was something my primary vet urged me to do soon. They had me pay the consultation fee on same day to confirm my appointment, which I didn't question at the time. Keep in mind, they knew I needed a rhinoscopy with internal medicine specifically at the time I made this call. At the time of our appointment, we met with Dr. Louis who was very knowledgeable and kind. When I asked him about scheduling the rhinoscopy, he said they do not have the equipment needed for that procedure at this hospital (IronHorse) and he is only in the hospital that has the equipment (OakVet) ONCE A MONTH. Adding to that, he was out of town in August so we were looking at September. When I asked the nurse about September, she said there was a line so it's possible we couldn't get in. At this time, I was feeling very frustrated because I felt so misled that they knew the procedure couldn't be done anytime soon but still took my money for the consultation fee and led me to believe this hospital could perform the procedure. If I knew OakVet was the one that had the equipment, I would've just scheduled there. But this information was never offered to me over the phone at the time of scheduling the initial consult. I was told the estimate for the future procedure would be sent to me by the end of the week (this was Tuesday 8/4) and didn't receive anything by Friday. I called on Friday and they said end of day, and I did not receive anything end of day. I called again on Monday and they said they are backed up, I should have it soon. It's now 8/16 and I have not received a call or email with my estimate. Overall, the communication and professionalism of some staff at this hospital is not something I'd subject myself to again. I think once they finish the merge with OakVet, it could function better but if you're looking to get a rhinoscopy and CT, I would look elsewhere. We were able to go to Sage Dublin that same week and have the procedure done. All other vets in the area that I called were very transparent about how booked they were and if they have the equipment to perform the procedure I asked about.

Dr. Madrazo at Banfield is the most compassionate, skilled, and caring veterinarian. She has been…read morecaring for my cat (now a senior kitty) since Dr. Madrazo was in Fremont. While it is never easy to see a beloved pet get older, the care they need by such an amazing doctor makes the experience worthwhile. I can tell my kitty loves Dr M. The banfield pet plan is a wonderful insurance plan. It covers a lot of treatments and diagnostics. Anything not covered is given at a 20% discount. Your pet is like your child, money isn't really a consideration. Doing right by the pet is the important part. The staff here are also quite helpful such as Raoul and Rebecca. Thank you Banfield for having one of the best doctors as your staff!

If only there was a zero star rating…read more In a nutshell, the overall ratings of this location as 2 stars says it all. But here's our story: We took our cat to them for serious issues. Their temp doctor said tests needed to be done, but we should take him to VEG in San Ramon. So we did. VEG took care of him. Then I looked at the paperwork from Banfield before sending it to our insurance. The date of birth was made up because we were never asked. Then a bunch of items were marked as "client declined", which never happened. It's been 3 weeks we've been trying and each time we were told they don't have a way to get a hold of the doctor and he's the only one that can change things. When asked for the manager, we were told she was out sick. Each time it was, "she should be back in a couple of days". After getting tired of this, I called the corporate office. Got a run around and then transferred to a "care team member". I was told that someone should get back to me within 3-5 business days. 6 business days later, yesterday I went there and the receptionist said she was out sick. When I said I wasn't leaving without speaking with someone, she appeared out of the back office. Needless to say, she wasn't helpful, but was rude and said she was going to call the cops. And gave me a number to the corporate office (wrong number). I said she should and I called their corporate office at the correct number I had. The person told me she would escalate the complaint and I should hear back before the end of the day. Didn't happen. I called again right now and got the same 3-5 days story. Apparently the so called "care team" is a buffer to keep customers from voicing their concerns to the stakeholders. I asked the "care team member" what happens if I don't get a call back? She said without hesitation that I'd have to wait another 3 days and call again. If you don't think this is ridiculous, I don't know what is. When you read the above, a lot of questions about discrepancies will arise. The question to each discrepancy is "Why?" Why the refusal to correct? Why the lies? Why no return calls? Why they said they don't have the number to call the doctor they call all the time? Why? Why? Why? Finally, what is it they are trying to hide or avoid? If you care about your pet's health, avoid this place and any Banfield hospital.