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    The Pet Concierge

    5.0 (1 review)
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    Wag Hotels - Oakland - Your dog is one-of-a-kind! That's why we offer individualized care and inclusive programs to fit every dog's needs.

    Wag Hotels - Oakland

    (429 reviews)

    When I first adopted a shelter dog at 7 yo, he stayed here and was overwhelmed and had anxiety from…read morehis past. The staff here was able to accommodate him and updated me. I trusted that he would be safe with them. I took him to boarding school for two months to fix his past traumas and let him do a one month daycare here afterwards. He seemed a lot better with more socialization. Thank you to wag hotel Oakland for being patient and letting my dog thrive. I would recommend the 30 day daycare if pet parents are busy with their day or want socialization for their dogs

    Shame on you Wag Hotel!…read more I scheduled boarding for my dog Hans at your facility back on 1/28 in preparation for a trip to Japan on May 3 - 8, which you accepted on 1/31. However, when we arrived at your facility on May 2nd, the day before my flight to Japan, your front desk staff informed me that Hans' 5/2 - 5/8 boarding was being denied due to him having a heart murmur condition. Even though I've been a loyal customer to you for over 10 years; and that Hans' heart murmur condition had already been noted in your system since 2024; and given that my flight to Japan was less than 24 hours away; and given the fact that your facility waited until I was at the checkin desk in order to inform me of Hans' boarding denial; I was still told that there was nothing that your facility could do and that it was simply following company policy. Luckily for me, I demanded to speak with a manager who then took it upon himself to assist me in finding another facility that would board Hans at the very last minute. So kudos to that manager. However, you should know that he had to make several calls going down your "other recommended facilities" list in order to find a facility that was willing to board Hans on such short notice even with him having a preexisting heart murmur condition. So again, kudos to that manager. So unfortunately, this is how our relationship ends after I've been a loyal customer to you for over 10 years. Policy aside, not only should I have been notified far in advance to my May 2nd boarding schedule, but that I should have also been given an accommodation due to the last minute nature of your notification. It was simply amazing to me to hear both your Manager, and your front desk staff all admit that a notification error had, in fact, been made by your boarding authorization unit, but due to company policy there was nothing that could be done and that Hans would simply have to boarded elsewhere. Obviously, both my years of customer loyalty and the fact that your authorization unit had made a horrendous mistake, made absolutely no difference whatsoever in my situation. So goodbye, and again shame on you Wag Hotel!

    Unleashed by Petco

    Unleashed by Petco

    (77 reviews)

    Lakeshore, Lower Hills

    +Store+ Your…read morestandard Unleashed by Petco store, where you'll find everything your animal companion needs. Including a washing station! Staff is very pleasant. Not a single complain. +Dog training+ While we were pretty amazed by the intelligence of our corgi, it was clear that our DIY dog training via YouTube videos wasn't gonna cut it in the long run. So we got some dog training estimates from around Oakland, and the most affordable option was the one from Unleashed, where classes start at $119. We signed up for "Puppy Level 1", which really laid the necessary groundwork for our dog: sit, down, stay, come, etc. Each class lasts an hour and the course lasts 6 weeks. But while there can be appeal & concern at the same time for a dog training class that's, well, cheap, rest assured you will get the best possible trainer: Steph! She's the most down-to-earth, approachable & knowledgeable dog trainer that you'll have the pleasure of working with. She always pushed our corgi to the max, but always through positive enforcement. Because of her, we signed up for "Adult Level 1" as well. Pro tip: on the last day of training, your dog will get a big baggie full of cookies so no need to purchase a graduation gift (chuckle.)

    Vet was Rude/unprofessional. Went to take my dog for his shots and I wanted to record a bit…read moreobviously without getting the workers faces etc. There are no signs saying no Cameras or photography. The Vet stops me and says "No pictures please" which is fine I stopped respectfully but she added "I mean I don't go to your job and take pictures of you" (with a sassy tone) she didn't need to add that totally killed my mood. Why would I want a picture of her? Mind you I work at a Mexican restaurant where there's pics of me posted on yelp without my knowledge. This is the 2 second vid I screenshotted to show what I was recording before I could adjust and zoom in. Mind you she had no problem hugging, kissing and rubbing her face on my dog like if it was hers/was ok to do but I kept my mouth shut.

    Pet Stylist Heather Tuthill - Daphne the Dapple Doxie

    Pet Stylist Heather Tuthill

    (69 reviews)

    Piedmont Ave, North Oakland

    I am super happy with this place!!! My toy poodle Curry is really nervous around groomers due to…read morebad experiences and gets really anxious, but she was doing great after her appointment with Heather!! Heather gave me really good instructions and commentary on how to prepare Curry for a grooming appointment so that she wouldn't be nervous or in pain and was super accommodating and patient with her. The cut is so cute and exactly what I wanted!! Love this place, will definitely come here for future hair cuts :-))

    This is a positive review for Heather.  She was very knowledgeable and helpful. She also showed…read moregood character. I had reached out to Heather seeking advice on how to help a stray cat "Miss Kitty".  Miss Kitty comes around 2x a day for food in my backyard. She is a very pretty kitty with medium length black hair who seems to have some matting issues. Miss Kitty is very skittish but I have been slowly building trust with her these past few weeks. So can now pet her. Given she has been outdoors she is not used to being brushed and gets scared when she sees it. I contacted Heather seeking advice for how to best help the cat with her coat. Heather very generously spent 30+ mins talking with me.  We covered all sorts of topics. Including ways to desensitize the cat to brushing, which sort of brush/comb to use, and how to make sure it's also paired with a positive reward (like a treat). HEather also explained that I should first get her used to me brushing/combing her where there are no tangles, just so that cat can get used to the experience. Then as I build comfort with cat, gradually work my way over to the tangles to gently work on them.   She also gave her take suggesting that maybe this was winter undercoat growing out with some tangles. Versus extreme matting that was pulling the skin and causing pain to the cat. Which was a huge relief in itself! We also spoke about the pros/cons of shaving her. She explained it would definitely give her a fresh start for the coat. However, Heather voiced that if it was done now (April) she worried the cat would get cold outside.  So suggested if it was done, either to wait until warmer months or until the cat maybe was more socialized and willing to live indoors afterwards. We also spoke about if eventually the cat was shaved that would also be a good time to bathe her, which type of soap to use, etc. We also spoke about if I did ever get her socialized to that point, how we could make any future appt less stressful for the cat. During the conversation Heather also spoke with me about not rushing things, given strays have a lot of trust issues. So Heather understood how fragile the budding bond is with this cat. (She mentioned her mother in law did feral cat rescue, so was familiar with how to work with these types of cats who generally are not used to human interactions.) If Heather was as different type of person and greedy - she would have just wanted me to bring the cat in for an appt immediately or tried to sell me a bunch of products.  But she really seemed to care about the cat's well being which I really appreciated.  There was zero attempt to sell me on anything which these days is very rare. Heather also declined my offer to pay her for the phone consultation, saying she was happy just to help. Again very rare! If you want someone who is a knowledgeable and experienced groomer, genuinely cares about the animal's well being, and is a wonderful human being to boot - you will be in good hands with Heather.

    After Hours Dog Grooming - Mila and her new best friend

    After Hours Dog Grooming

    (171 reviews)

    East Oakland

    I usually groom my dog Ella myself, but was unable to do so because I am recovering from a medical…read moreemergency. I asked to get a appt soon while I still had family able to drive us to a grooming appt. Crystal was able to get my dog Ella in the next day although I was a new client. She had said that when I made the appt that Ella would be there about 2 hours. Ella has always been good with grooming, but she is 15 yr old and developed more anxiety after she became deaf. Ella was very anxious when we arrived at After Hour's Dog Grooming. Crystal was very sweet with her, and got her right in the tub to start her bath. Ella is a lab/herding dog mix with a very thick coat. I had asked for 2 shampoos, one of a medical shampoo that needed soaking time, a nail trim, and a good blow out of her coat. Crystal called me an hour after I dropped her off and said Ella was done. Ella looked beautiful, glossy and shiny and all of her undercoat was blown out. Crystal did a fabulous job! Ella was happy to see me and was not anxious. Crystal also said that she could come and get Ella if she needed grooming before I was able to drive again. I so appreciate Crystal's excellent services and caring manner! I highly recommend her!

    My dog was scheduled for a grooming appointment and the business was closed. I called the owner and…read moresomeone answered the phone and hung up. I called back and the phone rang numerous times without any answer.

    Doggy Lama Pet Care

    Doggy Lama Pet Care

    (315 reviews)

    I have a parrot and contacted several pet sitting companies looking for someone with bird…read moreexperience. Doggy Lama was the only company that responded that they had staff experienced with birds. Dani came by to meet my bird before my trip and did a wonderful job taking the time to get to know her and understand her needs. Unfortunately, my travel plans changed and I ended up not needing pet sitting services this summer. Even so, I wanted to leave a review because I was so impressed with the company. They were responsive, professional, and genuinely seemed to care about both their clients and their pets. Communication was excellent, and their website made scheduling and payment incredibly easy.

    I have been working with Doggy Llama's trainer Vero Chavez Rojo for almost a year and she is…read moreoutstanding! Archie, my big rescue shepherd lab mix, is a sweet heart, however, he had a really hard first year of his life and I needed a lot of help with his sensitivity and reactivity. I tried several trainers and Vero's special touch has done the trick! What is special/unique about Vero: - Vero is very knowledgeable about all things dog-related and really takes the time to understand what is going on specifically for you and your dog - She is very kind and practical with her training and makes it simple so that it's easy to follow and be consistent - Vero is encouraging and supportive to help me feel more confident in what I am doing with Archie which is as important as anything else - Vero follows up and is very curious about how things are going and is eager to work with me to adjust as needed - She cares about the whole dog (and person : ) and helps to figure out what is going on health-wise since it is likely contributing to behaviors - We have been able to address a number of things with Vero that I was not able to make much progress on with other trainers - Vero continues to build on what we have learned whereas with other trainers I felt we kept working on the same thing and/or often regressed without much continual progress - Vero is very positive and clear in her communication which is incredibly helpful along the way

    The Pet Concierge - petservices - Updated June 2026

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