They were great until they weren't. Called me two days before I was scheduled to go out of town and let me know they didn't have anyone available to take care of my pet. This was for a week long trip, and I had booked their services two months in advance. To make matters worse the person who called sounded like a typical millenial - did not apologize, acted like having to tell me was a great inconvenience for him. This was after being a loyal customer for over a decade - pretty appalling. read more

I've been using The Pet Staff for several years. They were recommended to me by my shrink, who is just as nuts about her dog as I am. Is it weird to say my shrink is nuts? Mostly, I like them. I like the lock-box idea (I put all my keys in a lock box on my front door and they have the code to open the box and get the keys) and the fact that they leave detailed notes about what my little baby did and didn't do (she is a bit of a pain and doesn't really like walks). They are very reliable and I trust them. I do feel they are doing what they're supposed to do and my little one needs twice daily medication and I believe that happens. Here's what's missing... When I lived in NYC I had a pet sitter that sent me pics and videos of what my kid was doing. I loved that. I also knew that the sitter was there and was interacting with my dog. With Pet Staff I have to call them and ask for updates and then they have to find the sitter and get her/him to text me. There are a LOT of other services out there that just provide this for nervous puppy moms and I would think Pet Staff would step it up and do that. I also leave two pages of super detailed notes and sometimes those are ignored. The last sitter either didn't read the notes or didn't understand how to feed the pup (we feed her fresh food - I understand, I'm nuts). I must add when I come home, my little critter is happy, healthy and well-fed and the benefits of having her at home where she's happiest and comfy instead of a kennel cannot be overstated. And when you do call them on the phone, they're great. I'm doing Pet Staff again next month because it's easy and they already have all our info, but if things don't improve a bit, I'll look for another sitting company. If you're not as picky as me or as nuts as me, they're very good. I just think for nervous pet parents, they could do a little bit more. read more

Overall, they were a great company. Erin and the other office managers were always so friendly and accommodating I really enjoyed my time using them. Sarah walked my dog and my roommates dog together and was fantastic, we will really miss her. They loved her and she always left the best little notes about their day after the walk. My 2 gripes are this. 1. They are not a last minute company. I you cannot schedule a walker last minute or in an emergency, and the weekend hours are very short so if you have any sort of inconsistent schedule (I am a nurse and work nutty hours) it becomes a challenge. There were a few times I forgot to book my walk for the next day because it got so busy at the hospital, and they were unable to accommodate me. For me that means my dog is left alone for 14 hours if a walker cant come. 2. They always showed up at the appropriate times, and took great care of my pets, however I on a few occasions knew for 100% certain that they did not walk them for the full time paid for. They took such good care of my pup I didn't make it a big issue but its expensive and frustrating when you come home early and see they haven't done the full 60 minute walk. Anyways, all in all I am very happy with the company. They are friendly and helpful but if your life is like mine it is hard to make sure your pup is always walked. If you need a walker for a routine time, they are great. Sarah is one of the best we had. Talk with any of the office staff they can help you out read more

Like many people, my pet is very important to me. When I moved to LA, and didn't know anyone yet-I chose the pet staff based on reviews. They give you a lock-box and you can use them any time in the future. The first time was great...but here's the story of the 2nd time: I called in a date early. This past weekend, I arrived home on a Monday to find no one had come over the weekend as I had scheduled, and my kitty was not in good shape. Terrible! I called, and actually wasn't upset, but wanted to let them know what happened, laughed it off and said, I also just want to make sure that you're obviously going to refund the fee. I was told I'd get a call back right away. It took a day, but essentially, the woman who runs it, Courtney, called back and said I had given them that incorrect date--and not only that--that she'd left two messages with confirmation. I checked messages again (I have an iPhone and can access deleted messages) and the only message was a single message regarding processing my credit card. I called back to say-"Hey, listen, i only got this one message and i really don't think I would have given you a date for when I was already back in town. She argued with me, and strangely never apologized for not coming to care for the animal. I asked if she was going to refund the money, and that it would be strange to ruin a relationship over this, and again, argument. I just ended the call as it was too strange! She then called me back (add to strangeness) and said that she'd refund the money if i was to take the key out of the lock-box that is on my gas meter so they could take back the lock-box. Essentially, confirming that she was losing me as a client. More strange! Because of the way she dealt with this, I'll obviously never use them again and nor will I ever recommend them-which is a total shame. It's strange, because all she had to do was be nice and we could have chalked it up to a misunderstanding. Instead, she seemed intent on insisting she was not to blame--when blame wasn't the point! It should be all about making sure the animals are ok. Thumbs down! read more

I have used the Pet Staff in the past until very recently with great success until this past week when I left my cats and chickens in their care and returned to a home which was chaotic and destroyed. Both of my drinkwell water fountains were broken - one engine burned out and the other had the lever broken off - the litterbox had been allowed to accumulate a weeks worth of shit and litter underneath it due to either ignorance of how to clean a littermaid or I'm not sure what. My plants and fountain were dry and my chickens were without feed. I called to ask what had happened and was treated to a lecture about how my fountains were old and everything had been carefully and well cared for in my absence by Courtney. When I persisted in asking how everything could have gone so wrong all at once in a matter of six days she announced that they would be picking up their lock box. I was appalled and shocked. I have never been so rudely treated nor seen such disaster upon returning from a trip. I'm not sure whether the pet sitters were just in over their heads or what but I'm looking for a new pet sitting service as a result after years of using the Pet Staff. Courtney was rude and aggressive and completely uninterested in resolving my issues and working toward a better working relationship. So I've requested a refund of at least one day's sitting in order to pay for the repairs to the fountains. Unbelieveable and horrifying experience. read more

I've had my fair share of pet sitters & this is first time I have ever had to complain like this. It's nice to know that my fellow yelpers agree that this company happens to be the worst pet sitting service I have EVER done business with. First off, the people who answer the phones at the PS are rude & unprofessional. Everytime I call, they sound annoyed that I am calling. I work in customer service & know that the customer COMES FIRST, it doesn't mean their always right, but they do come first. Second their fees are a bit ridiculous. If you call after hours & leave a message to have someone come the next day, they consider that a "Same Day Booking" even though it is the "Next Day". So they charge a "same day' booking fee. Also if you need them to visit your pet on a holiday they charge an additional "Holiday Fee". Then to top it all off they charge the whole amount to your credit card BEFORE they even come to visit your pet (WTF?) And if all of that wasn't bad enough, their pet sitters can't even do the basics of petsitting (Food, Water, Potty Break & Clean Up). Is it really that hard? Where do they find these people? read more

This is probably one of the best services I've taken advantage of in LA. I had to leave my cat for a week for business during a time when my roommate was also away and, normally, my cat is very mad at me when I come home after a week away - even with my roommate watching her at night. This time, not only was my mail brought in, my lights turned on and off, plants watered... but my cat was so happy. Pet staff came and played with her every day that i was gone, left little "progress" notes on my desk letting me know how she did each visit.... which I so liked reading when I got home after 12 hours of travel and a week of missing my feline buddy. The money spent ($20 for 30-min visits for cats) on this service is well spent and they were very thorough, coming over for an "orientation" before I even left town. I can't believe I didn't do this sooner. I will use them again and again! read more

If you have a toy lapdog that requires no dog-walking experience, or better yet, a cat, this company may work for you. If you have a powerful breed, like I do, you'll need a walker who knows what they are doing (I recommend Walkies,etc. ) This is the only dog walking company that charges a non-refundable $28 fee to meet with your dog. They sent a girl they described as their evaluation specialist, named Rachel, whose function was to find a great personalized match for your dog. She was lovely, but knew nothing about dogs! I asked her what her method was for walking dogs, and I could see her face getting redder and redder. She had no dog training experience , and had never watched a single episode of the Dog Whisperer (it was evident--I think she was afraid of my dog--and asking dog to do things, rather than being my dog's boss) She didn't know what a prong collar was, or what to do with my dog. And my dog could sense it! Dog didn't want to have anything to do with her, and wouldn't do a thing she said. I was training HER about the concept of being in charge of the dog, while paying the company $28 When I called the office the next day to inquire about using someone different from their company, they explained they could not guarantee who would be walking my dog. Why? Because they are essentially a temp agency!! (their words, not mine!!!) I don't know about you, but I want to know who is walking my dog, and who has the keys to my apartment. That is why they use this lockbox system. Cripes. read more

Received the check last night. So, I can update this by saying this company is honorable enough to do what they are ordered to do by law, but not do what they themselves say they are going to do in writing. So they are as good as a court order but their word is not as good as the email it's written in. Let me make sure everyone clearly understands what I mean by their written word: 3/2/15 email from Pet Staff: "..a check will go out to your (address) in the amount of $9,187.43 this week. I'm glad we were able to resolve this to your satisfaction." 3/9/15 (no check so I follow up) 3/11/15 email from Pet Staff: "I was under the impression a check could be issued last week but I was incorrect...the owner has just returned from a trip and needs time to make the arrangements...again I apologize for my error and was informed the soonest the check can be mailed is next week." 3/13/15 email from Pet Staff stating they are now going to pay me less ($8,000) and in installments over 4 months - backing out on their word. Which is when I sued them. So much for honor these days I guess. And lets not forget the whole reason they offered to pay me over $9k in a refund. My alarm records showed that for the last three years of my elderly, kidney-diseased dog's life she was being walked (some true examples) at 7am and then not again till midnight. Many times 16 hours without a walk. And majority of the time the walks were 10-15 minutes when I was paying for "full 30 minute" visits (in quotes per their own verbiage). Over the years I trusted this company, they made over $35,000 from me and they can't hold to their word to refund what they know is the right amount, $9,187.43. Lastly, the sitter BURNED my coffee table - the size of a coaster! Trust me, I wouldn't want you to entrust your dog to a company like this. read more

I moved to LA six months ago and didn't know anyone well enough to ask them to take care of my cat. I needed a really reliable pet-sitting service QUICK, since I often travel for business. Pet Staff sent someone out the day I called and they have been 100% reliable and accommodating ever since. But most important, my elderly (17 year-old) kitty LOVES her new Pet Staff friend. Our Pet Staffer does sub-q fluids, logs every visit, sends me detailed emails to let me know how things are going. Most important, she pays attention to my cat's behavior and adjusts her routine accordingly. If you've lived with animals for awhile, you know what I mean. You have to be able to read their behavior and our Pet Staffer totally does. My cat used to hide in the closet, get sick and refuse to eat when I was away. It made me feel terrible to leave her. Now we return home to a totally relaxed, well-brushed, fattened kitty. She actually looks a little unimpressed when we arrive home now, and bears no grudges because she's so well taken care of while we're away. We joke that our vacations are her vacations now, because she so obviously loves her caretaker. I've used this service several times this year, and I really cannot think of a business I would recommend more highly. They are by far the most professional and trustworthy solution I've found in many years of looking. read more

What's the maximum number of times you can ask a friend to watch your cat while you're away? I think it's 2, unless there's some reciprocation involved. Like for instance if you watch their cat/dog when they are out of town. But what if they never ask you to return the favor? Do you pay them? And then what kind of a friendship is that? This is the dilemma I faced every time I left town. New to LA, I didn't have any old friends here. You know, the kind that wouldn't mind driving 10 miles to your apartment every night after work. I ended up paying a friend/acquaintance $20 a day to come over every time I went on vacation. So much for that friendship. Here's what I do now. I call The Pet Staff. The first time I used them they met me in my home and went over every aspect of my cat's daily life. They gave me a lock box for my keys that I keep for future visits. There was a small set-up fee - like $25. I usually have them come over for 30 minute visits, but you can have them stay longer - even overnight. At $17/day, it's cheaper than what I was paying before. They all seem to be true animal lovers. Every day they come over they leave detailed notes on what they saw and how my cat was doing. They even take in the mail, turn on and off lights, and water plants. Even now that I've been in town for a while and have friends that would come over while I'm away, I still use this service. It's convenient and reasonably priced. read more

I feel remiss for waiting this long to write a review about what has possibly been the most reliable service of any kind my wife and I have used. I think we started using The Pet Staff to look after our two cats in 2005 (I'm reviewing their pet sitting services; no idea whether they can walk a dog). We call them every time we leave town, whether it's a long or short trip, and can honestly say we haven't had a single problem. The people answering the phones are efficient, intelligent, and very comfortable with getting small details right. That part is a bigger deal than you'd think. When you are about to leave town, you're trying to scratch stuff off your list; half the peace of mind re your pets comes from simply trusting that the people coming to care for them are definitely coming and know where to find everything. Ever since we started using The Pet Staff, we get that peace of mind from a 20 second phone call. Also, although they caution that it's wise to book early for holiday weekends (and we tend to book early most of the time), we have never had any problem/resistance getting a pet sitter for any time we have requested. As for their visits, and there have been many, everything always looks great when we arrive home, including our cats. We've actually come to look forward to reading the reports they write out, partly because we're far too entertained by the antics of our own cats and find it hilarious to hear others describe their behavior. Mostly, though, these little report cards - left after every visit - are important indicators that we got what we paid for: someone showed up, made sure our pets had fresh food and water, and even spent a little time with them. After you come home once or twice to a stack of those notes, you pretty much don't worry about leaving your pets alone for a long trip again. We make the call, put the lock box out, and forget it. One more pretty awesome feature to this service is the website. I don't remember it existing when we started using The Pet Staff, but they've had it awhile now and it's a major upside. You can log in and save all kinds of information, instructions for the pet sitters, vet info., etc. If we move the food bowls or change something about our cats' daily regimen, we just update our on line profile before we head out of town instead of having to call and explain something so trite. Basically, The Pet Staff is incredibly service-oriented, efficient, and reliable in a way that would probably make more sense for a hotel chain than a pet sitting service (I'm still unclear how they make it work). So, I feel kind of bad for waiting five years to mention it to someone. Highly recommend. read more

I LOVE the Pet Staff. I've been using them for three years now and they are completely reliable, leave cute notes about my dogs, follow all instructions, and even do the extras - like one time it was raining and my dogs tracked mud on the kitchen floor and the pet staffer mopped the floor. there's a small set up fee where they take down notes and instruction and leave a lock box at your house with your keys in it so your keys are always there. Then you can call them anytime to come over for a very reasonable fee. I've even called them the day of and they've managed to send someone over. They are always really nice and usually we have the same dog walkers, who have gotten to know my doggies and leave nice notes. If I'm out of town for more than a day I always leave my dog walkers tips. Can't recommend the Pet Staff enough! read more

This place has changed my pets' lives. They are happier, healthier, and more loved on my long days as a result of this place! It is the best, most reliable, most caring, actually reasonable, and most awesome pet-watching service. I cannot rave about them enough -- I am able to call last-minute and book visits, and I almost don't want to write this review because I know how popular they'll get from great Yelp ratings :) Keep up the great work, PS! read more

I would be careful with this service , at first they were okay but over time time things got from bad to worse. Scheduling goof ups, sending different walkers at various different times. I even had one of the pet staff walkers break down my door. The good thing is that they did pay for the repair the door the bad thing is they still employ the same gal who broke into my home, strange business practice. I don't recommend them. Be careful if you do. read more

I've been meaning to write this review for a long time. I used The Pet Staff for four and a half years for my Jack Russell terrier, from the time we moved to L.A. to the time he passed away at age 14. Over that period of time, he had two primary walkers, who knew him very well, they felt like family to me. I trusted them 100%, even at the end when my dog was having trouble getting up and down the stairs and was a bit fragile. Even though it's been two years since he passed, I still think of his walkers and how much they meant to me when I needed someone to care for my baby every day. You can't put a price on that kind of trust. I recommend this company very, very highly! read more

We hired this agency years ago and they were fine. We have had two major incidents in the last few years that have led me to fire them and write this review. A few years ago, they claimed a computer glitch led them to not send anyone for 10 days. They paid for a vet visit and our cats were fine physically but very distressed by their near death experience. Thinking that they would be extremely careful in the future and getting photos ever since, things passed without incident for another few years. I hired them for the holidays and while I got photos that showed my pets - the sitter never cleaned the cat box over 8 days. Our house was trashed by the cats tearing up the their scratching pads. We were refunded for the visits but they have again traumatized our cats. I would never recommend this service after these two ridiculous incidents. I hope in tIme our cats can not fear our departures but I am not optimistic. read more

THE PET STAFF LEFT MY SERVICE DOG FOR DEAD. My service dog, Tashi, is my life- I depend on him for everything. I had to be hospitalized so I reluctantly called the Pet Staff. They had watched my previous dog but had always seemed slightly disorganized - a different person every day or so - mostly students - had watched my dog. When I went into the hospital I explained to the Pet Staff that I did not know when I was to be released - approx. 2-3 weeks. They said fine: that they would wait for my call when I was released. I called every few days when at the hospital. Tashi was always fine. When I was to be released I called the Pet Staff. They were confused: for some reason no one had fed my dog for eight days. They had no reason why they had stopped feeding and walking him. The manager I talked to said very matter of factly that my dog was dead - there was no way he could have survived 8 days w/o water. I was hysterical. It took the Pet Staff 3-4 hours to get a staff member to check on Tashi and give me the news. Remarkably, he was alive. The apartment mgr. had heard him barking and had been filling his water bowl. She thought the Pet Staff was feeding him so she did not feed him; he was emaciated. THE PET STAFF NEVER EVEN APOLOGIZED. DO NOT TRUST THIS DISORGANIZED BUNCH OF STUDENTS TO WATCH YOUR PET! I don't trust any of the 5 star reviews below - most reviews are 1 or 2 stars and very detailed. The 5 star reviews are so generic that The Pet Staff probably wrote them. read more

When I originally hired The Pet Staff, I was impressed that the owner had in fact been the person who first took care of my cat. He was very nice and it was great that they were bonded. This was a few years ago & I hadn't had any problems until the last 2 Christmases. In 2011, my cat was toilet trained and all the sitters needed to do was flush the toilet. When I came home, my cat had pooped all over the bathroom floor which seemed like it was for the entire time I was gone. When I followed up, they had apparently let that person go or she left on her own, so I chalked it up to a bad egg. This past Christmas, I had left again for a week & again came back to an unholy mess. I had just retrained my cat to use the toilet (he had stopped because of medical issues) so I was using the CitiKitty system where there is a little ring of litter that's put under the seat. There was a very small amount of litter in the last ring. I left it on just so that he would still see it and not be leery of a change. I gave no instruction to put any litter in the tray. When I came home, there was about 3 cups of litter just dumped straight into the toilet. I freaked out because it was clumping litter & I was afraid that it would ruin my plumbing. When I called up The Pet Staff they said they'd look into it. Apparently 2 people had been coming in and one claimed that she didn't see any litter in the toilet & the other claimed that it was there when she came in. The office manager Erin didn't seem to care about resolving what happened, so if you use them you don't know what you'll get. This could have cost me hundreds of dollars in plumbing repair, but luckily, I was able to scrape out that goop before it hardened into a rock. Fun times when you come back on a long flight. From the other reviews, it looks like the service has gone downhill for a lot of people. I'm so disappointed because the owner was so nice & genuine. I'm trying to get in contact with him, but who knows if Erin can be bothered with that as well. She seemed so happy that I didn't want to use them anymore and she could just sit on her butt. The progress notes are BS too. My friend came by one time and saw that the time written on the note was for the next day, so they're probably just coming in & dumping food & not spending any time with your pet. I don't know if they're really doing his medicine correctly as well. You just can't trust this company anymore. AVOID AT ALL COSTS IF YOU WANT YOUR PET TO BE ALIVE & YOUR HOME NOT DESTROYED WHEN YOU COME HOME. read more

I never really got to use these people. About 2 weeks before I needed to find someone to sit with my cats, I called and was told that a supervisor needs to call me and set up an appointment to come over and evaluate what our needs are. Well here we are almost 2 weeks later, I'm leaving in 2 days and NO call from them, no message, no nothing. So I've obviously made other arrangements, and will NEVER attempt to use them again. read more

After reading other reviews of how horribly people were treated by The Pet Staff I decided to post this. I had a decent experience with Pet Staff until one visit when I had four different sitters come through my place to take care of my cats during a one week vacation. I had concerns about the litter being dirty, the water and food bowls being empty and my animals were not happy. The Pet Staff was very rude, told me they didn't believe my animals were not taken care of and then said they saw no reason to work with me anymore and would pick up the lockbox. There was no effort to resolve my issue, address my concerns, nothing. It was very bizarre as I have never had a business walk away from a customer so easily. My warning is you have no idea how many different sitters will come through your home, the quality of care your animal receives will depend on the sitter and they will not guarantee a specific sitter or even the amount that could come through your home at any given time. On top of it The Pet Staff will not address nor resolve any issues that arise. read more

I used The Pet Staff several years ago, and I would not use them again. While I was out of town, someone was supposed to be coming to walk/feed my dog every day. This person failed to show up on at least one of the days (which I discovered after my dog got out and someone found her). Of course, The Pet Staff agreed to not charge me for this day, but who knows what happens when they are not caught. Hopefully it was just a bad apple employee and the rest are not like that. But I've decided to go with live-in pet sitters since then. read more

I really liked this company at first until one week when I went away and came home to find my front door unlocked. I have a very elderly cat. She falls easily due to her arthritis. Because of my fear of her falling and hurting herself I hired a Pet Staff sitter to sleep over and do a midday visit as well for several days. When I returned home from this one visit I found my front door unlocked, which was quite unsettling. I also found notes from my sitter in the daily logs. She noted that it had gotten quite cold out and that my heater wasn't working. She texted me daily when I was away and neglected to mention this. After finding the door unlocked and realizing my sitter could have texted me at any time to let me know that the heater wasn't working, I was quite upset after the $900 I paid for this service. I could have called a technician while I was away to fix the heater had I known. I wouldn't have wanted her or my elderly cat to be cold. I spoke to two people at the company about this and although they apologized it didn't seem like they really got it. If it were my business I would be cringing to hear that sort of news and I would have made every effort to instill confidence in my customer that that is not how they do business and that this would never happen again. Instead, they sounded more like they just wanted it to gloss over it and move forward offering me a few free midday visits. They listened, but did not really acknowledge all the reasons that this would really upset me. For that kind of money the last thing I want is attitude as if I am getting upset over nothing. I love my cat. I worry about her when I'm away. To come home to find things this way made me feel very unsafe. They handled this very poorly. There is a way to apologize and there is a way not to. I expect at the very least that they leave my home secure and notify me if things aren't working that can effect the welfare of my cat. I think for $900 I can find someone who knows how to take responsibility for their actions, do their job, and know how to deal with situations when their service fails to meet even average expectations. read more

Don't use Pet staff if you care about the safety of your pet! I've spent a ton of money on Pet staff for my two dogs over the last couple years and they only have one good walker, who is our regular walker. When she's not available, I'm told I'm out of luck with barely any notice to find someone else. I've had incidents where walkers haven't done something as simple as close the front door before unleashing my dog, only to find them running out of the house without a leash towards the street (good thing I came home early and grabbed my dog!), some walkers I've busted several times not even taking the dog out for the 30 minute walk, but just let them out in the yard and pee for 1 minute, others don't even know how to use training leashes compromising the safety of my dogs or don't even bother reading care instructions we leave when we go out of town. If you get one good walker, you're fine until that one walker can't do it and then you're left wondering if your pet is really safe and being taken care of. read more

Can't believe I've waited so long to review the wonderful folks at Pet Staff. Truly fantastic team. They know their customers very well and go above and beyond expectations. I love coming home after having the the pet staffed booked for a day, to read the daily log of what the animals have been up to. One day I left the wrong key in the lock box, and the Pet Staffer booked for that day spent hours getting a hold of me, making arrangements to get the key, in order to let my dog out. Embarrassing for me, but extremely impressive service on their end. Highly recommend this service. read more

I have to update my review. In February of this year, some of my mother's jewelry went missing, and it appeared to have been taken by someone working in the home. The evidence that it had been a worker from the Pet Staff was circumstantial, and since then we have discovered that we came to the wrong conclusion. Their workers were always professional,responsible and kind to the dogs. I would highly recommend them, they were absolutely trustworthy.. read more

I've used The Pet Staff for a number of years for catsitting, and they're fantastic. It's so nice to come home to the little notes that the sitters leave and I can really tell that my kitty has been well looked after and as had plenty of visits and play times. I can rest at ease when I'm away on business or vacation knowing that my kitty is in her own home environment and has daily visits. Thanks Courtney, Erin and the entire Pet Staff! read more

We love the Pet Staff, especially Shannon and Monica! They've been taking care of our dog for six years now and are a wonderful company. Our dog gets sooo excited when one of the walkers shows up. They treat my dog as if she were their own. They all love animals very much and it shows. We have never had a single problem in over 6 years with them. And they go above and beyond...Shannon brings our trash cans in on trash day and any mail or packages inside...what a bonus! I'd highly recommend this company if you are skeptical or nervous about having a stranger come into your home and take care of your fur babies! read more

I have used The Pet Staff's pet sitting and dog walking services, and have been pleased with both. The daily "report card" forms they leave after each visit are a helpful way for me to keep track of my pets' behavior when I'm not home. Owners don't interact with the pet sitter/walker directly as everything is routed through the main office, which once led to a miscommunication about my schedule, but otherwise hasn't been a problem. They use a lock box system for transferring house keys, which eliminates the need to pick up/drop off keys as I did with my last pet sitter, and allows for last minute scheduling. Dog and cat give them two paws up! read more

Haven't booked the pet staff in a while and wouldn't do so again today, but we used to hire their sitters for frequent cat sitting when we were out on weekend or business trips. I wasn't unhappy at first but also never 100% satisfied - unfortunately from the beginning. A different person came to do the job with every other visit or so. That made them seem disorganized. For example, our cat eats a small amount of canned wet food every morning; the open can is stored in the fridge for the next day. When we came back after 4 days, we found 4 open cans in the fridge. Whaaat? A single portion was taken from each can and they were nicely covered with plastic foil. What were those four (!) people thinking - searching a new can in the storage and opening one every day? It also happened that I left tip for a booking of several days (AM and PM visits), and from their protocol it seemed that the first person bagged all the money. It happened that a lot of cat litter was spread all around the litter box and kitchen floor where I would have expected them to do at least SOME sweeping. It was a mess. Once kitty had obviously thrown up in the middle of the dining room. It was a huge throw up, very obvious, one could not avoid to see it when walking from our front entrance into the kitchen. That is how we found it when we returned home, all dried out, sticking to the floor and just left for good. What actually made me stop using them was when we first left the cat for about a week. I was worried to leave her for more than 3-4 days/nights; especially because we were traveling out of the country. I contacted the pet staff beforehand and asked if they could send a text or email update after four days or so. They were super nice and assured me that was no problem at all. The trip came, the days passed, no one messaged me in any way, on any day. I was worried to death and sent a friend with another spare key to the house to check on the cat. She was doing fine, but my trust in the pet staff was now damaged. I also want to point to their terms, which - looking back - seem strange and irresponsible to me. For example, if one is traveling overseas and the flight is delayed, or an accident happens.. the pet staff will NOT make sure that the dog is walked/cat is fed until the owner is home again. They do the pre-booked job and are done with it. With the service I'm using today, I send a text as soon as I am home again. Otherwise, they'll continue to make sure the pet is taken care of. Pets safety comes first at all times, payment can be arranged later. That's the attitude I was looking for! read more

I have been using pet staff for a few years and recently had to part ways with this service. I would like to start off by saying that everyone in their office who took my phone calls and returned my emails were professional and courteous, but the pet sitters can be unreliable. The first bad experience happened last July when there was an apparent scheduling error and my two cats went without being fed for two days...heartbreaking to come home from a vacation to see no food or water in your house and the cats locked inside. And having no clue! My plan was to leave them at that time, but after speaking to a manager I was assured that the one time mix-up would never happen again and the pet sitters would text me from there on out with photos and updates. Shame on me....Things went well after that for almost a year but I had to constantly leave emails and messages about the staffers sending updates. I also left notes at my house for the staffers letting them know the routine and to text me. After finally speaking out about the issue I was told that the pet staff was not the right fit for me and that I needed an individual for my pet care needs. This exchange took place after they watched my cats for the last time. Upon returning home after this exchange, I noticed there was something immediately wrong with my girl cat. She was lethargic, unresponsive and would not eat, but all her reports from the staff said she was fine....this went on for another day before I called the vet and emailed the pet staff. They did reach out to their sitters, but because they are different sitters the majority of the time no one noticed her behavior. We found a dead rat by her litter box outside that looked like it had been there for a few days and she ended up with toxoplasmosis which can be fatal if untreated. To be fair, this is of course no one's fault. But if someone was checking her litter box and actually spending some time with them maybe I could have caught it earlier. She is on the mend now, but I am forever damaged. At this point I'm just happy my cats are alive and I no longer have to wonder about their well being while away. Unfortunate that this company cannot and will not keep you updated on your pet. They do leave pet reports, but you will not get to read those until you arrive home from your trip. Hire at your own risk. read more

I use The Pet Staff for their dog walking services. I became of aware of the company because they had a booth at an animal adoption festival that I attended. They came to the house to learn about my dog and gave me a lockbox to store the key so that you don't have to worry about your housekey being lost in the shuffle. They always leave cute notes about my dog after walking him. My dog tore into the trash once and they even cleaned it all up, which I thought was very nice. Very reliable and safe. read more

I've had a great experience with The Pet Staff. They left a written report each day they were here and are able to give fluid injections and pills. Price is reasonable. Highly recommended. read more

the pet staff is totally reliable and took excellent care of my kitties while i was away for 10 days. i cant wait to use them again! my cats had a great time and were so well looked after! i highly recommend the pet staff! read more

I have used this service several times when I go on vacation. They are professional and reliable. My cat is always happy and well brushed when I return. The litter box is clean and my plants watered. The notes they leave are so cute, and indeed accurate about the way my cat acts. read more

Based on my recent experience, I would absolutely recommend The Pet Staff for pet sitting services. After realizing last minute that I would need a cat sitter, I called PS to see if they could help me out. Rachel came to my house that same evening for the initial interview, where she met my cat and ran through the daily routine. Rachel clearly loves animals, and she was careful to note any special situations, habits, and favorite toys. She also offered to bring in my mail and water my plants, which was very handy. On the first day of my trip, Rachel sent me a text to let me know that everything was going smoothly. When I returned two days later, I found daily report cards detailing both the routine chores (food, water, litter box) as well as the fun stuff (played with the cat dancer, had cuddles!) She even drew little hearts around my cat's name...super adorable. I was very pleased with Rachel and The Pet Staff, and will definitely be calling them again in the future. read more

I have used The Pet Staff occasionally over the past couple of years and they have provided excellent service. In fact, my pets are so well taken care of in my absence that they never even noticed I was gone. Two Paws Up for a great, dependable, caring, responsive pet sitting service. Highly recommended! read more

I just returned from a 10 day vacation and was very pleased to see my kitties were very well cared for. Jenny was great! She obviously loves her job - her daily log tells me she really cares! I've used them several times over the past few years with no issues. read more

I no longer have to worry when I go out of town. I've been using this service now for well over a year. I have 3 cats, 2 on medication and a puppy that needs tons of love. The Pet Staff has handled all this and more with grace. Thank you Erin and the Pet Staff, you're amazing! read more

I love these guys! I've taken quite a few week long vacations and they've taken good care of my cat when I'm away. They come out for a consultation if you're a new client and give you a lock box that you can keep forever. I just call them up whenever I'm leaving and know my cat is in good hands. They leave reports every single day about what my cat was up to and what the sitter did (and also check my mail!). Very friendly company that I would definitely recommend. read more