This review is long overdue. Sorry in advance for the length. We got married in August 2022 and made the unfortunate decision to go with the Pineapple Caper as our wedding caterer. We assumed that over time, we would just accept the fact that our caterer was a disaster, but looking back nearly a year later, it remains my ONLY regret of our wedding day and the planning (even with several other hiccups on the day, which is to be expected).
We decided to go with Pineapple Caper as they were local to our wedding venue and offered a food truck option. It was important to me to go with local vendors to the Cape as much as possible and they came highly recommended by our venue. We hired them for our shower as well, and while I thought the food there was completely bland and underwhelming, it was a small casual shower so it didn't bother me.
We worked with Tammy Russell, the owner of the café, on our wedding menu for several months leading up to the event. We wanted a true food truck experience, which we were told was possible since they had one. However, they were completely unprepared for that and should never have offered to serve food in this way. Food trucks always have written menus in some form on the truck. I requested this, and when I was told they didn't have one, I myself (the bride) offered to write up a sign the day before so people would know what their options were. I was assured they would handle it and there would be a menu, and there wasn't. Their only response to this was, "it didn't slow things down or affect the quality of the food". That doesn't matter - your clients that are paying you asked for it, and even offered to do it themselves, and you still didn't do it.
We chose to have skewers - with meat, fish, and vegetables (a mix of all 3 on one skewer). This is a pretty common menu item in various places around, and we confirmed it with them several times. However, our guests were served with MEAT (or Fish) ON A STICK. They claimed the veggies had to be separate and their reasoning was that "those items all cook at different speeds so they couldn't grill it and put the skewers together". This was absolutely mortifying to us. If they could not prepare actual skewers, they should not have offered this as a menu item to us. Many guests' skewers were COLD, many were told by Tammy and her husband that they could only have one skewer (even though we paid for at least two each), and my own fish skewer was undercooked and I couldn't eat half of it. The dinner, in general, was abysmal.
We also wanted our meal to be entirely gluten free. Myself and several guests have celiac disease, and many others have varying levels of gluten sensitivity. While this was explained to the Pineapple Caper, and the menu agreed upon was entirely gluten free, Tammy chose to add Crab Cakes to the menu. We had no idea this was the case and we are fortunate that none of our guests with celiac disease consumed these, since we told everyone our menu was entirely gluten free.
In addition to the food, the beverages at the wedding were a MAJOR issue. We specifically chose a venue that allowed us to purchase our own alcohol and soft drinks and bring it on site, versus having the venue or the caterer purchase it. This was a huge cost savings and we actually enjoyed picking our own drinks and working with liquor stores on the Cape. Tammy told us that we were absolutely welcome to do that, and that they, as the caterers, would even hire bartenders to serve the alcohol that we purchase. However, this too went so poorly and I am completely embarrassed by what happened. First, the non-alcoholic options were not served until AFTER the cocktail hour. The bartenders actually told our guests that their options were only water or alcohol for the cocktail hour (and actually, during our ceremony as well. We have pictures to prove that people were drinking alcohol during the ceremony). My husband brought the non-alcoholic drinks to the venue himself the morning of the wedding. We specifically explained that we had non-alcoholic options to be served during the ceremony and during cocktail hour. We had many guests who were non-drinkers, and we felt very strongly that they had multiple options. The excuse Tammy gave us was that they couldn't find the non-alcoholic options so they just didn't serve them. No one asked us or any member of the bridal party. They just chose to ignore it. This was completely unacceptable. In addition, we had a case of red wine that my husband dropped off to the Pineapple Caper the day before the wedding (along with the other alcohol) and it was never served until AFTER the cocktail hour. One of our bridesmaids realized that there was no red wine being served, and alerted me, the bride, who had to go track Tammy down after the cocktail hour to have her find it. Her excuse was "the red wine was simply an oversight".
(Continued in photos)