Called to see if they did complete remodel work, tearing up concrete and moving pipes. They said they did. Came out to property and then ghosted me after that. I called two days after our meeting and they said they'd get me something soon. Still nothing! It's been a week. read more

If you have an after hours emergency DO NOT CALL THESE GUYS. You call the number they list on their website for emergency services and you then get a voice message stating if it's an emergency to call another number they read out quickly, and ONLY ONCE, so if you are not prepared for them to do that you will miss it and have to call again to get it. They really should put this number on their website, they have a section for emergency services where they repeat their main number as the one to use, why not just place this special number they really want you to call instead of just having it on a voice message only. Who has time for that during an emergency you will just call the next plumber on the list. read more

I am giving this company 3 stars because of the following: The customer service was excellent once I got someone on the phone. He was personable and arrived at the property promptly and fixed the problem. HOWEVER!!!! Rodney F. was accurate when he stated that the website's number for emergencies was not an accurate number. I had to number hop just like he did. I complained about this. I felt he was vague in his explanation and didn't really take my complaint seriously to do anything to change the narrative. I almost fell over when he charged me over $800 to stop a water tank leak which was causing flooding in the garage. I realize it was after hours, but I felt he took advantage of me because I was calling from out of state. read more

Great service. On time, reasonably priced. Ive used them 2 times already and would definately use them again should the need arise.

After my grandmother was ripped off by Parker and Sons on a toilet install, I elected to install a new toilet in her other bathroom myself but needed a new shut off valve and just could not get the stubborn old leaking valve off and did not want to risk damaging the supply line. I called The Plumber Guy after receiving a referral of them from a local real estate agent. The office manager (Patrice or Patty) answered my questions and informed me there was no charge to show up and there would only be a charge if work was completed. They notified me by email and phone call of when the plumber, Estevan Leyva, was on his way. He arrived on time, was professional, provided a competitive quote ($134), completed the job in less then 45 minutes and left zero mess. Very impressed with the work and the honest assessment of the work needed and the competitive price. Parker and Sons charged my grandmother $1,400 for the 1st toilet, and installation of the toilet, a new toilet supply line and 1/4 turn shut off valve. She is 97 years old and her son who is in his mid 70's was also present when their plumber arrived. Parker and Sons ripped my grandmother and uncle off!! Complete rip off and consumers are taking notice. Not sure if the "Sons" are taking over but ever since Parker and Sons went to commission based plumbers, I am hearing more stories about them ripping people off. Thanks to The Plumber Guy, very honest and highly recommend them!! read more

Prompt, courteous, & professional. Took the time to give me a number of options for several issues around the house and finished them in a timely manner and a reasonable cost. I will certainly use them again. read more

Actually.... I am very impressed with Gary, "The Plumber Guy". Hab a pretty vexing job and knew it was going to cost me a pretty penny. Through his honesty and candor he told me how to accomplish the work at a much cheaper price than what he could do it for. Now mind you, The Plumber Guy was the least expensive of everyone I contacted and yet he was honest enough to give me a solution that cut him out of a job. A rare commodity in today's world. read more

What a rip off. $1600.00 to install a hot water heater!! When I asked for a breakdown of material and labor he refused to give it to me. When I said I would have to think about it I was told I would owe 25% if I didn't use them. $400. For an estimate. I have no problem with the work performed , but their way of doing business is a real turn off!!! Would never use them again read more

BEWARE! This company is way over priced!!! Unfortunately I had recommended them to a friend to replace her garbage disposal. When she told me her bill was $665.00 I flipped! The plumber was there for 1 1/2 hours. A 1/2 HP ISE Badger V Garbage Disposal W/Cord can be purchased on the high end for $114. They charged $429.99 for this disposal and flat rate service fee. New basket strainer and flat rate fee of $184. Removed old leaking disposal and install new with new hanger $125.95. They gave her $75 discount so bill could have been $740.85!!! I called Gary and he defended these prices. On to the Registrar of Contractors. read more

The whole reason for the call was that my Master Bathtub faucet was leaking and not draining when using the shower. When the plumber came out he provided a quote showing the Master Tub being snaked and fixed, and my wife asked for him to do the Master sink (snaked) and Hall tub faucet fixed. When he had completed the job, he never snaked the Master Tub, and I was charged $169.00 for a part that cost $26 on Amazon. I would never recommend this company to anyone, Over priced and doesn't complete the job called out for. Horrible business. read more

BK Plumbing now The Plumber Guy has excellent customer service. They are very reliable and take pride in a job well done. I would highly recommend them. Great Job Guys! read more

I called on a Monday because I discovered an upstairs toilet leak over the weekend. The lady that answered the phone was great and was quick to get someone out (the reason for more than 1 star). The guy they sent out was nice and seemed to be knowledgeable. The toilet was removed and the angle stop replaced, then I was told that the floor was rotted and would need to be replaced before any other work could be done. That cost me $200. I was told that they had a guy that could replace the floor and that and he would contact me. I did get a message from the guy about a week later. I called him back and left a voicemail to set up a time to have him come complete the repairs, but I never got a call back. So, fast forward to me calling a restoration and remodeling company to come out and take a look at replacing the floor. I was told that the floor didn't need to be replaced at all and they showed me what they were looking at, and explained to me why. I am thankful I never got a call back from "the "guy" because I'm sure that would have been a very pricey repair that wasn't even needed. read more

Came for plumbing repair. Percise arrival. Great customer service. Job well done. Jeremy was the best representative you could ask for. Informative. read more

I had no idea what to expect as I am new to the Phoenix area. I just bought a home and I wanted a Rinnai Tankless H2O heater and The Plummer Guy was rated as a master installer. I also inquired about their CCF5 iFilter H2O Conditioner, and I had them run a Natural Gas line to my dryer. From our first conversation, I knew these guys were going to be good. Brian took the call, answered all my questions about each service I was looking to have done. They sent Junior out to survey the site and we then talked about what it was going to take to get the job done. We met the night before they were to do the work as the sellers were gone and they wanted to ensure everything had been sized up correctly and they were ready to go for their 8:00 AM scheduled appointment. It was an all day 2 person task and they did not waste any time getting started or staying focused all day. When everything was finished, we went through everything they had done, discussed my responsibilities and they were gone. What impressed me the most: 1. Communication - they always kept me up with what was going on. I received an email communication when Junior was on his way and it included his picture. I had asked that they notify my realtor too - and this was not a problem. I also received a call telling me Junior was on his way and how long it was going to take to get there. 2. They were always on time. When I asked for a 10:00 initial walk through, to a 4:00 re-walk, to the 8:00 project start. Junior was always there. On time and ready to go. 3. They always checked in the day they were doing the work. I was introduced to Jeremy as I had not met him before, so I would know who he was. They came to me to give me updates throughout the day, and when they ran into a couple of unanticipated obstacles. But, they had already worked out a solution and we talked it through and they got right back to it. 4. They were clean in appearance, they were clean on the jobsite, and there was nothing for me to clean up other than what we had not already discussed and agreed to. 5. No hidden fees - even though they ran into the two obstacles, they stuck to their bid. 6. They were respectful - of my house, of my real estate agent when they walked through the initial survey, and of me (on the phone and in person). Their shoes were clean, their hands were clean, and they had brushed off the clinging insulation from the attic before coming in to chat with me. 7. The workmanship was top notch. Would I use them again? That would be a two thumbs up "Hell Yes!" read more

Very responsive, professional and good pricing. Would highly recommend.

I've used them around two years ago and "Ziggy" was great! He cleaned the drains and they worked perfectly. He was efficient and the charge was reasonable. Couldn't ask for better and will definitely call them again when I have a problem. read more

We are a totally satisfied customer of The Plumber Guy! Yesterday was the second time we've used them (different plumbing problems each time) and we would definitely call on them again if the need arises. First of all, I like that they have someone answering the phone when I call the office, rather than an automated attendant. Patrice in the office was friendly and helpful, she looked up my account from previous, and arranged for the same technician (Jeremy) to come out for the service. Jeremy is extremely knowledgeable, and he was able to resolve my problems quickly on both occasions, and the charges were very reasonable. We highly recommend The Plumber Guy. read more

The service that I received from The Plumber Guy was outstanding! They did an excellent job of communicating appointment times and follow-ups to notify me of the technician's arrival. The technician was pleasant and professional. I originally intended to just get an estimate, however he said that he could complete the work that day. He was able to complete the installation of a new water heater and change the filters in my RO system in just a few hours. I will definitely be using this company in the future. read more

The service was good, and prompt however the price is prohibitive. I have a large water heater was charged 2400. I found afterwards I could have the same water heater - size and brand for 1900. If I had the time I would have done more research and chose another company who would do the same work, with the same equipment for less. read more

We just had an awesome experience with The Plumber Guy. We are fairly new to the state and really do some research on anybody we hire to do various things that need to be done in and around our new home. Anthony Gagnon was our technician today. He is very professional and honest and worked very clean in our shower doing a much needed repair. He also respected our home and wore boot socks. Great company and excellent service. read more

Have used Yelp for years but never written a review. Today is the exception. Used The Plumber Guy to replace the hose's on the kitchen faucet. The best part is, they had a guy in our area and he was to the house within a few hours (I know this might not always be the case). Estevan was our service rep and was outstanding. Talked us through the repair and even gave us some advice going forward in dealing with our aging faucet. Next time I won't try and fix my plumbing issues myself, I will call The Plumber Guy. read more

Destroyed everything in their path... my A/C, an astro turf dog run, flexible irrigation lines, PVC sprinkler lines, water drainage lines, flagstone walkways. They literally destroyed all of this at my house. They did pay for an A/C company to "repair" my A/C that they put a hole through, but now it has a big hole in the fins. Unfortunately we weren't the ones paying for the work, the previous homeowners that we purchased our house from paid them. Also, when they put the gas line in our BBQ, they didn't put the shutoff valve by the access door... it's at the back of the island BBQ and nearly inaccessible. Shoddy work, utter destruction, and a very high price tag. Save yourself time, money, and the headache and use a different company. read more

Excellent service, competent technician and very knowledgeable. Recommend the Plumbing Guy. I had them install a water heater a couple of years ago. I trusrt their recommendations. read more

I was selling a home and had some plumbing-related repairs that were requested by the buyer. The usual plumbing company I use didn't have any plumbers available, so they referred me to The Plumber Guy. Ended up being a good thing, as Junior came out quickly and did a great job with the repairs. Also, the price charged ended up being about half what I was paying to the other plumbing company. The Plumber Guy will now be my first call in the future! read more

IMO, these people are the BEST!! I was lucky to find them via my daughter & now am proud to say they are all 'my plumbers'. I couldn't be happier with their service, always going the extra mile to make you happy. And the customer interaction is terrific!!!! Thank you ALL so much. You know I will call again. :) :) read more

Unfortunately, I live in Tempe. The Plumber Guy was recommended by my AC company and I don't know anyone in the East Valley. I have used The Plumber Guy twice and wish they had service in the East Valley. They were great both times. Junior is friendly and explains what he is doing. I appreciate their long drive to help me out. read more

Our Hot Water heater went out and our Sears Home Warranty sent out Junior from BK Plumbing. He was professional and knowledgeable. He advised us our 75 gallon hot water heater needed to be replaced. After calling sears he came back and said I have some good news and some bad news. Good news Sears approved the replacement of the hot water heater, bad news is, since our heater was 75 gallons Sears has to buy the new unit and BK then can pick it up. Two days later we heard back from Sears and BK plumbing, and we set up an appointment to have the new unit installed. Bk Plumbing advised Sears covered everything except $289 including the initial service charge of $60. On the day of the appointment Jason and Junior showed up actually 15 minutes before the scheduled appointment. 2-3 hours later we had a new water heater and it works great. Before they left Junior went over the operation of the new water heater. This is a great company and if you need work I would recommend. Also if you have a home warranty please ask your company if they work with BK Plumbing, if they do ask for them. One last thing there are no hidden charges, what they tell you it will cost is what they charge. read more