I rarely leave reviews, but this experience was disappointing enough that I felt it should be…read moreshared. I initially reached out to speak with the manager/owner regarding an issue my mother experienced while scheduling an appointment. I was told by Nicole that the owner, Sheryl was finishing with a client and would call me back around 3:00 PM. That call never came. I followed up at 4:00 PM and was then told the owner had already left for the day but would call me once she got home. Again, no call was received. The original concern was regarding my mother's appointment. As a Mother's Day gift, I purchased her a Groupon for highlights so she could treat herself and enjoy the experience. She successfully booked an appointment for next Saturday at 11:00 AM and later received a call at 5:53 PM that same day asking whether she would be paying full price or using Groupon. Once she confirmed it was a Groupon appointment, the tone of the conversation noticeably changed and she was told she would now need to wait an additional 2-3 weeks because that stylist "doesn't take Groupons." We were then told this policy is outlined in Groupon fine print and that Groupon appointments must be scheduled weeks out. However, I reviewed the Groupon details thoroughly and could not find any language stating that only certain stylists accept Groupon appointments or that there is a required waiting period. My concern isn't simply availability, it's the inconsistency and lack of transparency. If restrictions exist for Groupon customers, they should be clearly disclosed before appointments are booked, not after confirmation. It was disappointing that something purchased as a Mother's Day gift ended up becoming stressful and left us feeling like the appointment became an issue only once the payment method was disclosed. I was hoping to resolve this directly before leaving a review, but after multiple promises of a callback that never happened, I felt it was important to share our experience.

I've been going to Sheryl James salon since the salon has opened and I've been really proud to see…read morehow the salon has grown, and has made a beautiful sister salon in Syosset ( Brianna Gloria). At this point, my hair has been blown out & washed by many of the stylists, and each blow out is prettier and different than the next as each girl has their own particular blow out style. Ive known Sheryl for years from her prior salon experience, and it's a place I go to not just for the service, but for the people. - Erica Fitchik ( Fassler)

Have appointment at 3pm and they took me right away. Salon is by appointment only so it's not loud…read moreand crowded. Staff was very friendly. And Farida did an amazing job on my hair cut and blow out! Took exactly one hour for everything! Will definitely be back! I think I found my new hair dresser! I told my girlfriend about it and she came the same day! Can't wait to see her new hair!!

She is amazing and talented hairdresser. She has been doing my hair for many years and I trust her…read morefully.

We use Michelle have been for years highly recommend. Never makes you wait shes a pleasure to go toread more

Called to ask for price of little girl's haircut and was told it's $30.00. That was also the price…read moreon the pricing list in the salon. After cutting my daughter's hair, I was informed I have to pay $40.00 for it, because my daughter had "a lot of hair." (????) The wash, cut & dry took no more than 30 minutes and there was no one waiting for their hair to be done, so I was confused. I paid the $40 since I'm not sure if the shady salon owner/manager would penalize the person who cut the hair for the extra $10 if I only paid $30. It was just a trim, no fancy hair style, color, etc. The cut was okay, but the experience left a bad taste. I would NOT recommend them to anyone or go back there again.

I had blow dry service, and it was horrible. I don't know how a supposedly professional salon can…read moremess up blowdrying. My hair was a complete mess after the service. It would have been much better if I just let my hair dry by itself. Please train your personnel. For ny other friend who came with me to the salon at the same time, Please also ask your personnel to be polite to clients- there was a slight miscommunication on hairdo that we pointed out- we were not even going to ask to change it as it was already done- but we got instant eye rolling and attitude! Very disappointing- will not be back sorry.

Nick is a master colorist and Allison for the most amazing cuts and blowouts. Client for life!read more

I've passed this place quite a bit, but have never stopped in prior to NYE. I was looking for a…read moresalon open on a Sunday, and luckily, this one had popped up on my Yelp results! Upon arriving you can either park in front off Merrick Rd, or there is a parking lot and additional entrance in the back. I was scheduled with Victoria for a blowout - she was very friendly and easy to talk too, and most importantly, she listened to what I wanted! I initially wanted to try a blowout with curls, but let her know I usually opt for straight hair, so I may or may not like the curls despite my request to try something different. After curling my hair, which originally looked great, unfortunately the style itself was just not for me. She was very easy to provide feedback too and let me know her main priority was that I walked out happy. We worked together until the style was right, and I walked out loving my hair!!

I came to this salon because my coworker Alyssa recommended it, and I couldn't be more happy that I…read moredecided to bite the bullet and get a new haircut for the new year. The staff was nice, the salon was clean and pleasant and didn't smell like harsh chemicals or smoke (you'd be surprised by how many do). It had a subtle ambiance perfect for a weekend cut. I had Lisa cut my hair and besides the wash, she was the only person doing my hair. That was so unexpected because at other salons I would have multiple people doing my hair due to double or triple booking and only have the main stylist check in every now and then. I was so happy to have the focus entirely on me especially because I was super nervous as I have had bad experience with salons before. Lisa was patient and knew exactly what I wanted from my brief description. She did the cut in steps so I wouldn't be too shell shocked by the end result and asked for my feedback about layering. Most people who hear the words "I haven't gotten a haircut in a while" immediately want to push a full chop onto their client, but Lisa evaluated my hair and suggested we keep the length and even out the ends/cut off all the dead hair. She gave me a bunch of tips about maintaining my hair's health so I can get it to the next stage that I want (eventual bleach). And on top of that, the cut was extremely affordable!!! I'm so happy with my experience here at Lacole and I'll definitely be back.

I have been extremely happy with my experience here. It is well run as everyone is very polite and…read moreprofessional. My color, cut and blow out is always phenomenal. Anthony also took a lot of time to show me how to style my hair and it's never looked so good! I also like it that I don't have a long wait and get a cappuccino while I wait for my color to finish. The vibe is modern, bright and clean.

If I could leave zero stars I would. I booked an appointment with Sylvia for a blowout for my own…read morebaby shower. I called weeks in advance to specifically request her because I usually don't like getting my hair done but I like the way she does it. I then get a phone call less than 24 hours before my appointment confirming with a different stylist. They said Sylvia was "booked up" (I KNOW. Booked by ME) and that they switched me to someone else. Never called me to tell or ask, and treating all other appointments as if they're more significant than mine for some reason. No offer to rectify the situation. Not sure why MY appointment seemed inconsequential to move around. Now I'll be doing my own hair for my own shower. Absolutely ridiculous and terrible, terrible service.

Amanda Amanda Amanda I'm 50 years old and and I finally found the BEST stylist for men's hair!!…read more She's consistently on top of her game. I always look fabulous getting out of her chair. 5 stars!!!!

As long as Jessy owns and works at this salon, I know I have a haven for my curls! I had a…read morehighlight service from her today and she, not only, corrected a botched highlight service from another salon, she gave me a ton of guidance and knowledge about the process, so that I would be happy with my final look! She also gave me the right supplies to style my hair. Amanda is also amazing! She cuts curlies and is super skilled in her craft! Thanks, ladies!!

I have been following my haircutter for the past 27 or so years and he is now working at this great…read moresalon. The salon is located in Woodbury across from the Ben's shopping center. It's a bustling place with beautiful decor, friendly receptionists and stylish hair cutters. Everyone who works there as well as the customers seem genuinely happy. They have a nail salon upstairs and a gift shop in the back. Steven, my hair stylist, is incredible. I highly recommend him. He is a true artist with hair dye mixing as well as cutting and styling hair. Will be back again and again

For my wedding last month, I hired Chrissy for hair and Erika for makeup. Both Chrissy and Erika…read morewere so professional and kind, and I highly recommend working with them both. They were at the hotel starting at 7am the day of the wedding and even came to my venue for touch ups until the ceremony was over. I absolutely loved my hair and makeup for my wedding day, and couldn't have asked for anything more! All of my wedding party was so happy with their hair and makeup, and I feel like they highlighted everyone's natural beauty so well. I highly recommend working with them for your wedding or big event! They did not disappoint!