Local Customer. 5 years with Neils. over 12K in repairs…read more Had a quote 90 days ago for 561. Today the quote is 1200. When I pressed them on it they said the quote went down? I'd eat the cost because they do good work. But..... ... there's a 4-6 week waiting period for a 4-6 hour job for a loyal customer??? Neil, could've been my hero. I really need this. You have NO IDEA the positive effect you could have had on my life and current struggles. I hope 100% of everyone in the next 6 weeks shows up for their scheduled. I truly do. I will not be back. When you have to trim staff home this winter, think of me. And if you're so in demand, expand hours. Thank you for all the work you've done for me. No one ONCE even said the words 'let me see what I can do' to at least pantomime they give a crap. Signed, Lost Customer

I broke down in Maine 2 summers ago. Overheated. Had my BMW…read moretowed to Neil's as it was suggested by another shop I'd called. They were supposedly the next best thing to an actual BMW dealership. I left the car with them and got home to Vermont. The following Monday they called and said it was repaired. Needed a water pump, thermostat oil cooler and gasket and oil change. First they used a non compliant coolant for my car. Second they stripped my radiator drain plug. When I contacted them they threw up hands and forwarded me to NAPA part warranty. Which has limited partners in Vermont. Now the water pump the put in has failed. Looking back on the $2700 I paid for this I am pretty disgusted. Knowing this is dealership prices or higher. This is probably 700 more than should have been charged.

Went to get a tire check and the guy seemed bothered as if I was interrupting his day. He sighed…read moreand showed pure attitude and arrogance. Not sure I will return here.

Needed some tires swapped. Dan was right there to help. Took care of me right away, no waiting…read more I'll be buying all my tires here. Thanks again Dan

Ran over nail while driving and called for immediate appt as we were traveling from another state …read more Made appt and drove to location only to find out no one available for repair . Meanwhile tire went flat and we were stuck in parking lot. OMG why would they schedule appt w out staff.

I had a damaged front driver's side tire. No idea how it got there, but it was a deep gouge down…read moreto the nylon plys. The set I had wouldn't make it safely through the winter this year. They gave me an estimate on Thursday evening right before the closed. They gave me a 9 am appointment on Friday morning and said it would be ready in an hour. They recommended a good, local breakfast place. The breakfast recommendation was the spot on. Their work on my car was professional and on time. They also performed a front end alignment and my truck has never driven so smoothly. Thank guys.

Was very dishonest to me he was supposed to change my car's serpentine belt, do an alignment and…read morebalance he just took my car it stayed there and he did nothing because I bought the car from a dealer which is affiliated with him and the car was still in the warranty period my car still needs a balance and alignment and I did change the serpentine belt myself. Stay away from this shady place.

Picked up a mail in a tire while visiting Kennebunk. Paulin's helped me out first thing in the…read moremorning on a Wednesday. Friendly and fast service. I highly recommend this shop.

After my check engine light went on, I brought my car in for my state inspection and to get a…read morediagnostic done. I returned 3 weeks later to get the work done for which my quote was $686. Upon picking my car up I was told my total was somewhere around the $1065 price point (not exactly sure of the final total). I panicked because in this economy, I had been saving and pinching pennies for the past 3 weeks to ensure I could effort the $700 price tag for the needed repairs. When I was given the new total, I asked if I could go out to my car because it seemed quite a bit higher than my original quote. The man said "of course!" I came back with my original quote and at this point Garry (manager?) had joined our crew and we all tried to figure out what happened. After a few minutes we realized that someone (not me) had called and asked to have an additional service added on to their appointment today and it was somehow added to my car. Garry was amazing after I reassured him I had no idea what he was talking about and had not called since I placed my original call about the inspection & check engine light nearly 5 weeks prior. Garry removed the additional $350+ charge and was completely amazing to work with. I felt awful that this had happened but also was super glad I had kept the original quote! These are tough times!

Not super happy with the service today, and in the past…read more Before the winter got cold, I inquired about why my car was having a hard time starting, and sometimes didn't start in the cold. They looked at my car, and said it would be fine. They said my battery was in tip top shape. Two months later in the cold, it didn't start, and I couldn't make it to school. Turned out to be weak battery, and the starter. Things I feel they shouldn't have overlooked. Just now, I called inquiring about state inspections. I say I am coming right now to get it inspected, they say that's fine. I get here, and they say there is five hour delay to get my car inspected today. I have class, that wouldn't work for me. I wish they would've mentioned that before I wasted my time driving over. I'm sick of this, and them. Unless I have to I won't be coming back.

I went there a few days ago and purchased 4 new Goodyear tires. As I left, and jumped on 95 south I…read morenoticed my vehicle was shaking. Ok, thinking maybe the highway, however the pavement was new and smooth. It was so bad I had to find another VIP TIRE company. The VIP in Biddeford did not balance the brand new tires appropriately!! The manager of the VIP store re balanced my new tires, PERFECTLY. Stay away from Biddeford Maine VIP TIRES

Made an online appointment three days in advance for an inspection and to wait onsite. Received…read moreconfirmation and reminder emails. Drove over to be told that they did not have appointment in computer and they could not help me until afternoon. I showed my emails and they would not offer any solution accept leave my vehicle for the day or come back four hours later. It's too bad because I would have bought tires and brakes from them. Lost my present and future business.

Clear, foresightful, and honest, which mattered to us as seasonal visitor from points south. A…read moreflashing "check engine" on our decades old Toyota Highlander meant an urgent fix, and longtime locals pointed us to Darren & Cameron's shop. They scoped the cylinder 3 misfire code which committed us hours of labor (Toyota V6 design fault) and, trusting them, did the other two coils too--the kind of "extra" work you only do when you feel comfortable that they fix it right, for the right reasons, at a fair price, so you do the work now (like we should've on another coil 2 years ago). Much appreciated their Sunday hours, too. I hope that this review will one day save the middle or end of somebody's Kennebunkport Maine vacation.

I had an outstanding experience at VIP Tires & Service in Arundel, Maine. Cameron, my service…read moreadvisor, was professional, courteous, and polished from start to finish. He explained everything clearly, kept me informed throughout the visit, and made the entire process easy and stress-free. I brought my vehicle in for an oil change, tire rotation, and state inspection, and all of the work was completed efficiently and with great attention to detail. It's refreshing to receive customer service that is both knowledgeable and genuinely focused on the customer. Cameron and the team at VIP have earned my trust, and I wouldn't hesitate to recommend them to anyone looking for honest, high-quality automotive service. A true A+ experience!

I bought a battery at the Biddeford Maine Wal Mart about 2 years ago. Last week my car doesn't…read morestart and my mechanic says, battery no good. Ok, so the battery is still under warranty, so I bring it back to the store and see ERIC. Now I've been shopping here for years and I know Eric fairly well. I have had only one other incident with him about a year ago he all but called me a liar when I told him that my car was actually in the shop and they changed my windshield wipers and he had no paperwork or computer knowledge of it. I told him I actually witnessed the car inside the shop and he said ok Norm, it was in there, are you happy now? And he immediately walked off on me. Ok, maybe I can understand it where his mechanics failed to put anything of it in the office. Last week, I tried to return my battery and he comes out and informs me that the "new policy" was that my battery had to be accompanied with a receipt. Now, I know this is out of his hands, but I explain to him that it is near impossible to keep a Wal-Mart receipt that long due to the fact that the receipt is printed with heat and not ink. Therefore, when you store the thing in your glove box and the car reaches over 100 degrees in the summer time, the receipt is now blank. Now once again he all but calls me a liar by saying that he has one over 10 years old and he can read his just fine. Now about 3 or four years ago that same man asked me to write a "great" review on him and how happy I was with his service and I was all but too happy to do just that. But what I have figured out about ERIC, is he is so, so, nice to you when you are passing your money his way and building his fame with Wal-Mart and the public, but when you have a problem he treats you like the TRASH HE THREW OUT YESTERDAY!!! Eric, I wrote some great things about you thinking you were in fact a great manager, but you showed me who you really are and I have decided I no longer like you. Where was your empathy and kind words when I had a problem? I realize store policies are above you but even the store manager tried harder than you to help me by giving me a number to call with my problem. I was there for you when someone wrote some bad things about you and I didn't get paid a dime. You are for yourself and ONLY for yourself and I will NEVER buy so much as a keychain holder from you again. I'm done with your fake smile while I am passing money your way and your cold shoulder and your back as you walk away from me when I need your help. You need to learn that you treat your customers in need and not spending the same way you treat them when they are purchasing. Also, If Wal-Mart wants a three year old receipt, they need to make a receipt that will last that long without having to be stored in GRANDMAS cedar chest and completely out of harms way or get a computer system like auto parts stores EVERYWHERE possess that stores the customer info on warranties. This is a terrible scam. Your battery has your name all over it, a bar code and date. What more do you need? The only thing the battery doesn't have written in BOLD LETTERS, is KEEP YOUR RECEIPT! Batteries are EXPENSIVE! I don't want to think my warranty is no good at Wal-Mart because I simply won't buy it there. Yours Very Truely, Norm Hayward

Had brake work done and was completely satisfied. Friendly staff. Will look forward to using them…read morein the future.

I have been taking my cars to Joe for close to ten years., I was refered to him by two different…read morefriends and I am very grateful for their referral. Lori at the desk always greets you with a friendly smile. The work on the car is always thorough. The prices are fair and transparent. Should you wait while they work on your car you will be confortable in a very pleasant room with the coolest aquarium in Maine!!

Let me tell you, I have been to so many mechanics over the course of my life as a used car owner,…read moreand I leave disappointed and ripped off 99% of the time. This business was different from beginning to end. The owner is a great guy and makes you feel comfortable and heard. Really awesome customer service, very upfront, and very fair pricing. I really appreciated the quick turnaround time, and the honest opinion on what was going on with my car. These guys really know their stuff and it was awesome being able to bounce ideas and troubleshooting off them. I don't live in the area, but would 100% recommend to all with car troubles.

My partner and I had a flat tire when we pulled into Portland for vacation. We had a hard time…read moregetting an appointment within 4 hours at other places, so we walked to a coffee shop to camp out and saw this place across the street. They were able to fit us in within the hour and gave us recommendations on what to do until then. Turns out there was nothing visibly wrong with the tire, no holes or anything, so they couldn't do anything on the spot. They didn't charge for the inspection and filling up the tire. We very much appreciated their help and are glad to know we can wait until we get back to deal with the tire instead of worry all weekend. We definitely recommend and would come back if we have a problem (hopefully we don't). Very friendly, great service.