I have never written an unfavorable review for a restaurant, however after my experience at The Steakhouse I felt I had to.
My husband and I were seated at a table for two that was cramped. I asked the hostess if we could be moved to a table
by the window and she was very obliging. We ordered drinks and my husband ordered stuffed mushrooms, which he
enjoyed. I ordered a filet mignon, medium rare, with baked potato and salad, I asked the server to ask the kitchen not to
melt butter over my steak. My husband ordered the rib eye, medium rare with beets and salad. Our meal came, I took a
few bites of my steak and it was tough, rubbery and dry. The server came back to check on us and I explained this to her
and as my husband was enjoying his rib eye, I asked if I could order a rib eye instead. She took my steak and said she
would ask the chef. She came back and said the chef said to cut into the middle of the steak and try it. I did and it there
was no difference. I told the server I wouldn't be able to eat the steak. She left the table and I waited believing she would
be brining me a rib eye. I waited as my husband finished his meal, but I was never brought another steak. The server came
over and asked if I wanted to pack up the filet to take it home, with no mention of my earlier request for a ribeye instead.
I told her it was inedible and no I wouldn't be taking it home, and hoped I would not be charged for it. She brought the check,
charged me for the steak and told me I would need to speak to the manager. I had to seek the manager out in the lobby,
when he really should have come to my table. The manager was combative and defensive from the start of our conversation,
insisting that there was nothing wrong with my steak, which he had boxed for me. I am not sure how he came to this conclusion
as he was not the one who tasted the steak. The manager did not care that I was unable to eat the steak and leaving the
restaurant hungry. I gave the manager the check and the money for the bill minus the filet and he chased me out of the
restaurant, yelling he was calling the police. We again convened outside the restaurant on the stairs, where he accused
me of moving our seats on our own and not asking my server for another steak. I did ask to move our seats and I did ask
for another steak. I told him I wasn't sure how we would resolve this as I felt I should not have to pay for a below sub-par
steak which I was unable to eat. He kept insisting the steak was fine and commented I was the one who asked for no
butter on the steak, to which I replied a good cut of meat should not require butter melted on it to make it taste good. I
don't think butter would have even saved this tough filet. He then informed me that the sides cost money also. At this point
I said I would pay for half of the meal, so I paid $20 for 3 bites of filet, a side salad and ¼ of a baked potato. I asked the manager
for his name and he replied Spencer and would not give me his last name. I then asked him for a business card to which he
replied he didn't have one. I asked him for the contact information of the owner of the restaurant, to which he replied he did
not give that information out and I could call the restaurant and leave a message on their voice mail system. My husband and I
feeling extremely dejected from the experience, headed to our car and Spencer felt it necessary to get the last word in yelling
at me "I'm sure you are a really nice person," with such sarcasm, that if sarcasm could kill me, I would have been dead. My husband
told him there was no need to be sarcastic, that our interaction was over. However, Spencer evidently felt there was a need and
shouted two more sarcastic statements to us. My husband and I weren't interested in getting involved in sarcastic trades with the
manager, so got into our car and left. As a customer I am so disheartened by my experience at The Steakhouse. Spencer was
unprofessional, disrespectful, defensive, impolite, accusatory, uncaring, mean spirited and incompetent. I have never been treated
so disrespectfully by someone in the service industry. I could go on but I think I have made my point. Needless to say, I won't be
dinning at The Steakhouse again. My husband and I dine out often and there are far too many other restaurants that my husband
and I enjoy, where the restaurant team care about their patrons.
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