Horrible Company. I sent in a watch for repair that iv had for over twenty years. Weeks later I…read morereceive a call stating it is "discounted" and not repairable. The customer service rep seemed a bit annoyed when I asked for clarification. To which she replied its not repairable and we can offer you a 30% discount on another victorinox item. That watch was a sentimental piece for me. I find it disappointing that a once great company utilizes a sneaky sales practice to entice a new purchase. I have seen other watch brands that have been heavily damaged by fire, accidents and plan neglect be repaired and made to look like new. Needless to say I will never purchase from YOU again! Of course this is all just my opinion!

Whenever we go to CT, we have to check in here. We love…read moreVictorinox stuffs, mostly their luggage and bags. Very friendly service always. We even drop by their warehouse sale on Thanksgiving weekend. Huge place at the back of the main building was packed with stuffs and people who came from far away.. Great sale .

William was honest with his pricing and had a quick turnaround. I highly recommend to anyone in…read moreneed of a luxury watch repair. Thank you William!

I first met William the owner of NWC at his previous location in Oxford Ct. I brought in my…read morePerrelet w a semi in house movement that stopped working. He opened the watch up in front of me identified the problem of a screw that worked loose. Double checked everything else and fixed problem. He could have easily diagnosed it as an expensive repair. Since then I have followed him to his new location which is minutes from metro north. He is currently working on my Eterna ltd edition w complete in-house moment. For knowledge, honesty and integrity I fully trust Will my time pieces.

If you want to ever experience Customer Service like you've never experienced before, by all means…read morehead on over to The Time Store. They usually open between 30 minutes to an hour late, which gives you plenty of time to kill, be late for work, an appointment or peruse Macy's and the other jewelry stores that carry the same lines without the attitude. Their sales associate, Omar is a gem and a veritable fountain of knowledge- or whatever comes into his head to close a sale. I think they're called "lies". The customer service you find at this company is so exceptional, their Trumbull location closed down. So, reiterate- if you're looking to experience sub-par service coupled with the ranging between stellar (Britney and Polly) to abysmal (Omar) take your chance and give it a shot. Just remember that they open later than the other stores. MUCH later, and about 15% of what Omar tells you is the truth. The other 85%...not so much. You'll do much better going to Lenox Jewelers in Fairfield or Macy's.

This is a very dishonest business. They run an Amazon store titled "The Time Store Authorized…read moreDealer." However they sell watches through that store as an unauthorized dealer. These watches then do not have a manufacturer's warranty. I purchased a watch that was broken as soon as I received it, and have spent two weeks trying to get it repaired until warranty, only slowly learning of their full deception now. They don't respond to emails, messages through Amazon, and their phone numbers don't work.

I went in today for a repair of earrings, Anne was wonderful and the work was expertly done. Highly…read morerecommend this business with beautiful items and wonderful customer service.

Words can't describe Valentines Diamond Center's Professionalism and…read more Excellent customer service . The quality of their jewelry pieces rival with Upscale / High end Jewelry designers. ( without the expensive price tag. ) I had jewelry repaired and it came beyond my satisfaction . I was extremely grateful & pleased. I also love supporting a local family business . I highly recommend Valentines Diamond Center .

They adjusted my watch band. Quoted 20 bucks. But later (after work) said it was more complex…read morethan expected. 25 bucks. Not great. Two weeks later I returned for a tiny further adjustment. No receipt. The guy made change at no charge. Might've been same guy or not. I'm happy with the totality of this. Slightly unhappy to start and then very pleased later. Net/ net-- all good.

They don't deserve 1 star, don't buy from these people! They offer a 365 return policy, so I…read morereturned an item within the allowed time and they got it. But they won't issue refund after several promises....very disappointing and dishonest!

Fabulous service for watch and jewelry repair. Always fair prices and fast service. Nice selection…read moreof jewelry and low prices watches.

Great experience here. I stopped in to have the band on my watch swapped out and everything was…read morehandled quickly and professionally. The owner was a real class act and the staff was friendly and helpful. Excellent customer service all around. Highly recommend!

These two young men are trained artisans you just don't find these days. They restored my abuello's…read morevintage watch to it's original beauty. presently they are restoring his vintage "50yrs of service" pocket watch award. I can't wait to see it.

Time is but an illusion, a fiction, a conceit. But quality repair isn't. These guys know their way…read morearound time pieces. Stopped in for a battery change. Quick, affordable, quality. Recommend. Check out these fine folks out before time.... Runs out.

I have been going to pawn king for years. The staff has always been very honest with the value of…read moremy things and has even been willing to buy things they truly have no need for in the shop because I was in a jam but they held some value(with in reason). I one time, was a few days late on a payment and they were very accommodating (again, with in reason). The owner and his staff are always very knowledgeable about gold and jewlery and when they truly aren't sure, they tell the truth. I trust pawn king and only pawn king. we need more business owners like this!

Came here to say they give good prices and im always going there instead of anywhere else to sell…read more(be careful stepping out of the store) all of the workers are so nice and make my day

Says he wants watches on his website but he doesn't really want them. Brought him a mint condition…read moreautomatic 21 jewel Bulova w/ a rotating bezel hardly ever worn. He looked up the book value in front of me it was $180 so I asked for 80 he said they are all over ebay for 30 bucks which is totally false. any brief search of bulova's on ebay will display $100+ values for any kind of newer model in good condition. I would have taken 60. 1/3rd the value of it. He didn't want it.

I have extremely mixed feelings about this place and have not been there in a long time for this…read morereason. Supposedly they moved, and I'm not even interested in knowing where their new location is. My friends and I used to frequent this pawn shop and my friends usually made out better than I did. I felt good about patronizing this place since the owner, or at least he seems to be the owner, is a Veteran and I respect him immensely for this. His son, or whomever the younger guy whom works here is, is thoroughly unpleasant to deal with. He has no brain-to-mouth filter and if he thinks you've brought in junk, then he will flat out tell you so, whether he is correct or not. On the bright side, one can probably do well buying things here. They seemed to have a lot of good stuff, if nothing else, and they are a few steps above King Queen Pawn in Derby, so in light of the Veteran gentleman whom is very nice and the selection, it is good, but in light of the uncouth young guy, it is very, very bad.