The owners are trying their best to give good service but they desperately need help on how to run an efficient shop. There is no reason why this place gets backed up the way it does. The guy literally let the line stack up to 13 people out the door because he spent 40 min on one customer custom packing each one her 15 boxes while getting distracted every 5 min on something else going on in the back, the PO Boxes/ the printer etc. Half of those in line are in-and-out people who just need their stuff scanned to drop off, but have no choice but to wait in line, and they can't be serviced because the guy spends forever on one customer. The lady responded, "we're just very busy today" and by "busy" she's basically saying, 1-2 customers get seen per hour. Do yourself a favor and don't wait in this line if you don't want to waste half your day. read more

Update on using their computer for the print job: Before using the computer was no charge. Printing UPS label was $1 per page and other print job was 25 cents per page. Now they charge $1 just for using their computer. Unfortunately, there is no sign/post about the new price/policy of the print service. I wish there is.... so I can decide if I want to use their facility. read more

Don't bother. I went in to pick up some shipping boxes 16 x 12 x 12. They said they only had 16 x 16 x16. So I said ok, I'll take 3 knowing that the 16x12 was only 2.85 at Box City and mark up wouldn't normally be more than a dollar more. The owner (I presume) rings it up and tells me the cost is $21.00, let me repeat that. $21.00 for 3 boxes. Price gouging is unlawful, it's also tacky coming from a box and ship. Box City and other outlets $4.09. Would love to know how you justify charging almost twice that. Shame on you. Save your money for more honest places. read more

This is the NASTIEST UPS in all of California. The most Disgusting group of rude people work here. Piles of boxes opened everywhere , packages taking days to get mailed out, go anywhere but here!! The older white women called me a racial slur her becuase I asked if she could service as a customer and she got upset read more

The stOre located in business plaza with big parking lot easy enter easy out , the store always busy but the employees work fast , organized And helpful, they have multiple options of boxes ;envelopes ; and different Sizes of packaging tape with good price read more

The UPS Store - Shipping Centers Near Me - Burbank, California

The most RUDE, STUPID, ARROGANT and IGNORANT old couples as store keepers! I had go go back n forth just to drop off n print my shipping label...they're not even helping at all when I showed them what the company sent me the shipping return label..they answered me so rude not helping at all.. and today when I came again, they answered me the same manners... these two old freakin folks better stay their ASS at home if they don't wanna work or scared of the covid-19.... Both of them got mental problems I guess for their sorry ass age! U both need to go to retirement place I guess... In addition...I'm surprised one of this sorry ass people even message me back...I feel sorry for this old man...he can't accept the truth about himself...lol... go sit down in front of the mirror dude and ask urself how u been treating people at the store! read more

The UPS Store - That how he replied me back... lol - Shipping Centers Near Me - Burbank, California

I use this UPS store often to drop off Amazon/UPS returns, and I've always had a good experience. It's less crowded than the Glendale location, as far as I've found, and the parking in the huge lot is super convenient. The location is also just generally convenient as well, fairly near the freeway and major streets. Customer service has been fine as well, and I have no complaints. I haven't used them for other services, so I can't comment on them. read more

They are low staffed so of course you'll need to wait but overall very efficient. They return my packages in their system the day I return and helped me with notaries. I've been to plenty UPS and many of them do not properly return your item. read more

Store says OPEN @ 9am . It's 10:04 and this location is closed . What an inconvenience and waste of time . Fix your store hours and be at the time posted! read more

I honestly don't enjoy writing bad reviews and believe me when I say Ive given the workers at this place a fair amount of chances to correct their behavior. Let me start by saying everyone at this place works the same, they are all rude, slow and go out of their way to let you know that they do not care about your business. They always have long lines not because is that busy there but because they are so slow. There are other UPS Stores near by, save yourself the headache and go else where, someone needs to do something about the workers there read more

Don't go to this store. The owners are not nice people and won't try to help you. We came an hour before & they said we couldn't leave a large package because they don't have any room. I'm sorry but I don't see how that's my problem. You have a bunch of small packages you can rearrange on top and figure it out. Never coming back here. read more

I was in and out in about two minutes. Young gentleman at the front was really helpful and polite. First time being here and will definitely be back for UPS related packages, thank you! read more

Absolutely astounded by the customer service of the woman who picked up the phone. I called to get the status of an Amazon return I made last Friday (it's been a week), and usually I get confirmation from Amazon within 24-hours that my return was acknowledged. They were very busy at the time, and I only had to return a book. My QR Code was scanned, the label was printed and then just was laid next to my book on the counter, and the man behind the counter went to the next register to help the customer. I'm pretty confident that the shipping label did not make it onto my book and was lost in the shuffle. Anyhow, today the woman who answered my call was SO RUDE. She said, "You're going to have to take that up with Amazon because we shipped everything.... We're used to being busy." ABSOLUTELY NEVER RETURNING TO DO BUSINESS WITH THIS ESTABLISHMENT!!!! read more

Don't go here the couple that own or work there are slow and very very rude. They yell at their customers and are very disrespectful. Don't waste your time on this low class people. I have never left such bad review ever. But these people are beyond rude and disrespectful. Just disgusting people. read more

The absolute slowest service UPS store I've ever been to. There's ALWAYS a line out the door, no matter the time of day. Expect to wait 15 minutes for a simple drop off. read more

WARNING before dropping off packages here you should know that this facility does not track what is actually picked up by UPS. They will give you a receipt that you dropped off your package but if your package shows that it has not left their facility they have no way to prove that it did. Maybe the most ignorant thing a shipping & receiving location can do is take your items and then leave them in a pile by the door with no way to know what happens to them after you leave. Also- combative woman working there has nothing but excuses on how many packages she receives a day. We receive hundreds- there is no way to track them. Really? read more

Came here for notary services, waited in line 20minutes outside and then when it came to be my turn they just said they didn't feel like doing it and recommended I return tomorrow between 10 and 2. I'll certainly not be returning. read more

So when your store says "Open at 9 AM" is that a suggestion? Because 3 customers were standing outside at 9:10 waiting for the doors to open today. No one was there. The door was locked. The gate was down. Nothing. Adults. With jobs to get to. So we all left. Time wasted. I'm leaving this as a "hey heads up in case the franchise owner was relying on their employees to do their job." read more

Very confused, the hours say 8 but it's past 8 and the doors are still closed? At least put a sign will open at so and so time. Very inconvenient having to find the closest UPS store and the store hours do not match the online hours. read more

Was there promptly at 8am, and nobody came even after I left at 8:13am. I didn't want to be late for my own job like somebody was clearly for here. read more

I always get good service here. The owners are nice and efficient. Amazon returns get postmarked the day you go in, so the refunds start getting processed then, which is great. They aren't printing out Amazon return tracking receipts right now, probably to shorten the time people are in the store, but you'll still get an email from Amazon that night saying your refund is processing, so don't worry about it. They wear masks and have the floor taped so you maintain social distancing in the store. They're not always chatty, but they do their job and help you out... that's all you need. read more

Horrible UPS store I walked in and both the employees were fighting with each other and complaining about the amount of shipments that they had to scan out. They continued arguing and did not even acknowledge I was there after about two minutes of standing there silent, I asked if I should go to another UPS store or if they could actually help me out. The gentleman replied what's the problem sir? An absolute disgrace. You should get new employees at this location read more

Hello Yelpers! This place has got to be one of Burbank's best kept secrets. Goodbye US Post Office ... and hello to the UPS Store, this one at least, you may never mail a package at the post office again. I had a bunch of items to ship out to friends across California and the USA, some boxed and some unboxed, and I was making my way to the post office when a friend steered me here. Thank you Michelle. At prices lower than the post office, The UPS Store ships your stuff and will even fabricate a box right around your item while you wait! No need to search for a box or for those packing popcorn things -- it's all there. No need to address your items either; they even do the label for you. How did I not know about this service, is what I said (and what you will be saying) after my items were on their way. Easy parking in the old Fresh & Easy lot, I was in and out in just a few minutes. A hit. read more

This store regularly does not have enough staff, normally one old man who moves like molasses. The store is regularly filled with boxes so high said molasses man can barely move. Everything about this location is bad. Definitely try one of the other ones in Burbank. It may save you close to an hour of your life. I'm not going back. The guys seems nice, but the store is not organized and a mess. read more

If you want to kill tons of time with retail employees that move like molasses this god forsaken hell hole is the ticket. Avoid this place like the plague. read more

I can see after a whole year, nothing has changed. These reviews are all funny & entertaining now, looking back!

NOPE. Not my normal spot, and have never seen a UPS store this bad. I waited for a good five minutes while a voice in the back said "just a minute." Packages everywhere, out in front of the counter, no space on the counters, spilling over in piles. I could have made off with other peoples stuff. I was doing and Amazon return, so walked out. Not gonna trust this places read more

I went on a Sunday (thought it was open) to go to return packages when I realized it was closed. Male owner was very sweet and opened for me because he wanted to help me even though they were closed. Amazing customer service and went above and beyond to process my packages! read more

Can't even be bothered to post accurate store hours. Showed up on Sunday afternoon, since their hours show open Sunday from 11-5, waited for about 20 minutes while at least 10 other people showed up, peeked in the window, then left frustrated. If you call them, their voicemail says they are only open Monday-Saturday. Wasting people's time.... ‍ They should just close for good. read more

To quote most of the 1 stars on here... "If I could give it zero stars I would" I wrote the following complaint to the store's corporate office: "... I worked with an older gentleman, I did not get his name, but he was very kind, polite and professional. The transaction itself went well and I was able to get my families presents for Christmas mailed. I would have otherwise been very pleased with my visit. However another employee there, an older woman with long blonde curly hair had apparently had an argument with the gentleman who was helping me. Throughout my visit she continued to belittle and abuse him verbally calling him 'unprofessional' (oh the irony...) 'useless' 'lazy' etc. All the while the gentleman continued to help me while trying to calmly fix the situation with the woman, never reacting to her hurtful and hateful comments. I don't know what had transpired between the two - but I received nothing but the best service form the man - and the woman made me feel immensely uncomfortable while at your store. I was deeply saddened by her treatment of her coworker. I sincerely hope that further training and action can be taken." How unfortunate, right? I waited a couple of days and received the following email from who else - the Owner.... or owners wife..... "And after all these nasty untrue garbage you said about me- do not come to my store- and my husband does not need a stranger taking up for him- I can't believe you were watching us in the back of our store talking privately - talk about NOSY-- and you are the one that is ABUSIVE- talking this way about someone you don't even know-- don't want troublemakers in our buisness. Get a life. I think you have done this before - sorry for you to be like that!!!" Of course I made sure to not respond and reach out again to the corporate office. However with my interactions from them it also seems that there were emails she meant for me that she sent to them by accident: "I DID NOT SAY THESE THINGS EITHER- BEST THING IN LIFE IS TO MIND YOUR OWN BUISNESS AN I DIDNT EVEN TALK TO YOU BUT I KNOW WHO YOU ARE. OUR CUSTOMERS HAVE NO PROBLEMS HERE AT ALL" and "... I think these e-mails are not going where I meant for them to- they were meant for the customer- not you all. ..." I will do my best to add screenshots of these emails to the store profile as well as to the Google reviews of this business. The woman is clearly deranged, and needlessly escalated the issue herself. I feel terrible for her husband, and their business. read more

The UPS Store - Retaliatory Email from owner - Shipping Centers Near Me - Burbank, California

What an as****, horrible customer service! Not receiving amazon packages because he decided he had received enough packages for one day. Ughh read more

Every time I go into this UPS location it's dirty and the Staff is rude. I just need to start going to a different UPS store. My latest visit they told me that Amazon only allowed 1 box per label and because my return was 2 items I needed 2 labels and that I needed to by a box. This was for a Amazon return that said no box needed, but yet somehow I needed a box for my 2 items. Stay away from this UPS store there are 3 others nearby that are way cleaner and polite. read more

Came to this location at 8:05. It was closed so I waited the worker unlocked the door at 8:15. Sign states this business opens at 8 am. I can understand 5 min grace period but 15? Changed my review today after I noticed the owner replied to me and told me the clerk had car trouble that morning and that's why he/she was late. read more

This place needs to be closed. The employees/owners whatever they are are so rude, I told them my job wasn't right and the man put his hand to my face and told me to relax. They are overwhelmed with orders and literally don't know what they're doing, they take 10 minutes per customer literally. All I had was a print job, I ordered previously thinking it would be faster & it definitely wasn't still waiting HALF AN HOUR just for a shitty print job. Ink isn't good, the page wasn't even printed out the way I needed it and PAID for & they kept arguing with me that that's how I sent it even tho I kept showing them it's wrong. They are rude and the place is dirty, they don't even know where half of their packages are and just throw them around like nothing. Disgusting attitude. I PAID for something i obviously want it the way I paid for. When I told her I did it online she said "we don't have time for that" like what do you mean??? Is that not your business????? Go anywhere else this place is a garbage can. read more

See all

Best customer service! This man helped me out very nice guy and was very sweet to my baby boy. I go to ups quite often this one is my favorite only bc of the employee who was working kind tall older gentlemen wish I got his name so I can give him a shout out on his kind heart. Thank you sir will see you soon :) read more

THE FEMALE OWNER IS NASTY AND WILL RESPOND TO YOUR NEGATIVE REVIEW: My husband and I have often patronized this UPS store, but they lost both our business today. The female owner verbally shamed my husband for taking his turn in line rather than step aside for a wheelchaired individual, even though he had waited his turn patiently. He also overheard the owner and her employee complaining about customers' risking their lives during a pandemic to ship nonessential items (apparently the customer before he shipped a dog toy). I get understand the concern, but if you're a business, it's not your job to make decisions for your customers about what they choose to send, and it's definitely not ok to criticize customers publicly for it. Also, it's not a business owner's job to teach politeness to customers--that's your opinion and you can keep it you yourself. If I'm in line, I deserve service just like everyone else--you're being discriminatory. And don't you DARE call us rude when you're the one being (more than) rude to your own customers. We'll be finding another location for shipping from now on. This was truly disappointing and offensive--especially since in the past the male owner has been kind. After she read this review, the female owner then responded by trying to shame us AGAIN. If you write a negative review on Yelp, the owner will attack you...she's done it to others here, too--just look! But she won't address the negative experience, just attack the individual. These people are UGLY and DO NOT DESERVE YOUR MONEY! GO SOMEWHERE ELSE...there are other places to spend your money for shipping and notary--lots of other places! Salah: shame on you. Shame, shame. You're just mean, and you're sending your own customers running. YOU are "Rude and embarrassing," in your own words. read more

Did not answer the phone . Say what you will but that's basic - I don't care how busy you are answer the phone or have voice mail

Sal is the man!!! Appreciate you brother! Keep up the great work.. My packages always arrive on TIME!! Thank you

I just went into ma make a fax and a copy but the fax number didn't work. It suddenly got while I was searching for the correct number to no avail. I saw I saw the older gentleman behind the counter getting into hustle mode he did it all with stride and a smile on his face. He then just the the copy for free. Great businessman and customer service. Definitely will be doing my future business there read more

I try to give all businesses the benefit of the doubt, especially in light of Covid, however, I am concerned about an Amazon return I made here last night. The guy at the counter would NOT give me a receipt and just said to leave my package there and I would be notified when they checked in my return. Against my own better judgment, I left it there at 5:15pm on 1/25/2021 and it is STILL not checked in a full DAY later! I don't know if this is normal for this store. I only chose it since it was close by. I've made Amazon returns to other stores and was notified within mere hours, but not THIS place! I tried calling UPS main office but have to set up an account to get help from them. I tried calling this UPS store directly and got a voicemail message with no ability to leave a message. I tried contacting Amazon and cannot find any place on their site for help of this kind. Is anyone else out there HATING this as much as me???!!!! Seriously, without a receipt, how do I know my package wasn't misplaced or taken? read more