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    The UPS Store

    2.4 (252 reviews)
    Open 8:30 am - 6:30 pm
    Updated a few days ago

    Services - The UPS Store

    Copymaking services

    Mailbox centers

    Printing

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    Shipping centers

    The UPS Store Photos

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    Reviews With Photos

    Aaron M.

    EDIT: I was incorrect in that they charged me $50. Rather, the total for the laptop BOX was $28. They also charged me over $3 to print out the shipping label since I didn't have it on my phone. This is still an outrageous ripoff - other places sell them for far less. FedEx won't charge me to print out a FedEx label either. EDIT #2: I made 2 visits to this store. During the first visit, they quoted me over $30 for the box and shipping label. I was unsure of whether or not my employer would reimburse so decided to come back a different day. When I came back the 2nd day, they did in fact quote me a figure around $50. I protested, saying that I was quoted around $30 the day before (still outrageous). After a LOT of haggling, they agreed to honor the original price. ORIGINAL REVIEW: I had a prepaid label to mail my laptop back to my employer. I needed to buy a box to ship the laptop in which I was prepared to pay a reasonable amount. The location off Kalakaua charged me $50 for a BOX to ship the laptop in. My employer reimbursed which is the only reason I paid it. These people are out to gouge. NEVER AGAIN.

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    Angel H.

    I've been to the Palama Supermarket many times, but didn't even notice that they had an UPS store upstairs. I was here to drop off a box to be mailed back to Nike. Yes, I was so sad to be sending those kicks back but they were really hard to put on and didn't fit right. The system that they had going made it so easy to ship the box back. I just pulled up the QR code from my Nike app and they scanned it. They printed out a return label, stuck it on the box and handed me a receipt. I was in and out in five seconds. The two associates working were friendly. I saw that they also had mailboxes. When I asked about them the worker asked if I wanted a brochure. I'll be sure to use this location more often.

    scott p.

    I'd like to say coming into this store was fantastic... I'd like to say that, but it was not. First of all, this business is on the second floor, no elevator and outside stairs. Maximum weight for UPS to ship is 150 lbs....try lugging something, anything even half that weight up a set of stairs. Parking lot is a big as a postage stamp, and that makes matters worse. And if you're going to operate a business, first ingredient for customer service is just be friendly, and nice, yelling (and I mean yelling) at those that walk into your business is never a good sign of management. And if a customer comes in with a box that requires a 12 inch strip of packing tape, don't tell them it's gonna cost two dollars, and make them walk to Don Quixote to buy their own packaging tape....And then shouting at a customer and telling them you're trying to make ends meet, over 12 inches of tape, is never a good thing. I will send my business now to the UPS store in downtown Honolulu, where the are nice, sweet, friendly and show aloha. Aloha! ============================================================== UPDATE: 8/23/23 Received response from UPS Store,.......nice try....but just not acceptable! Your terrible business behavior, if you peruse all the 1 Star reviews, (and there are soooooo many), is unacceptable. You must be "thick" in the head to not understand, and change,... but from this point on I will never patronize your location again. All because you want to squeeze every penny from the customer, who, btw, has to search and find a place to park in a very tiny parking lot, and THEN walk up a flight of outside stairs...goodbye!

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    3 years ago

    Lady at the counter was mean to the customer and she had very bad attitude. Go somewhere else if you can.

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    3 years ago

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    4 years ago

    Been here to only return Amazon purchases. 1 start down because of iffy parking. No complaints other than that.

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    Page 2 of 7

    Ask the Community - The UPS Store

    Can take passport photos here?

    Yes, we do passport photos here. Walk-ins are welcome!

    Spectrum advises their customers that they can return their unused/previously used cable or Internet equipment to UPS stores. Is there any fee or special packing needed?

    No, there’s no fee. You can just bring the device, and we’ll take care of the return for you.

    Is there a store in Kaka’Ako?

    Not at this time

    Don’t See Your Question? Ask Away!

    Review Highlights - The UPS Store

    In the heart of Makaloa and Kalakaua, very close to Waikiki, located on the 2nd floor above the Palama market is the UPS store.

    Mentioned in 6 reviews

    Read more highlights

    FedEx Office Print & Ship Center

    FedEx Office Print & Ship Center

    3.1
    (127 reviews)

    Absolutely horrible workers. Will not help any elderly patrons. The two posing girls do absolutely…read morenothing except stand and pose and take selfies. When I finally got to even look towards the counter. Her response was, " Can't you read English. It says to SCAN in your own packages. Print them and do your own work!" Then she went back to posing. I gave this place another chance but this is it. From now on I will only go to the Queen Street location and they have 5 star ratings Why does FedEx hire such horrible people to represent them. If I could give ZERO. That is what that 1500 Kapilani location is terrible

    It's all in black and white…read more.. I simply just needed copies of some documents that we were told to do so as an advice and took it and headed to a place that I've passed several times is this FedEx location right across from Ala Moana Center in the Heald Building which is nice as they have lots of free parking making easy access with just steps to their front door. Walking into this spacious place you see many shelves of supplies, ship and go center and right beside the entrance are several copiers which is probably the most used services and is very cool how it's all set up for you to use on your own. You first can add funds to the machine with your credit card as you calculate the approximate amount you will be using and will be calculated at the end of the acutely amount is quite impressive and very easy to use though my first attempt was fail by placing it in the wrong direction lol but at least it's not a huge costly error but one that I learned very fast and with just a few copies needed I was done just as fast to be on my way but loved the convenience they provide as I did have a copier in the past which came obsolete as technology has changed though every once in awhile we do need to some hard copies of items to keep on hand for reference is good to have places like this to use for very little cost. Thank you!

    The UPS Store - shipping_centers - Updated June 2026

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