I was wary of visiting this location because of some of the reviews, but I've been here several times now to drop off pre-labeled packages and each time I experienced great customer service. Prompt and friendly! I'm sorry some of the other reviewers did not have the same experience. But as far as I'm concerned, I'll keep coming back here! read more

They don't even say Hi when you enter. They charged $9.00 for UPS box small size. They will not listen to you when you mention what is the purpose of your visit. they give you receipt and walk away without saying Thank you. read more

Convenient location for dropping off Amazon return packages. I had no problem getting a parking stall but it can get busy because it shares a lot with Palama market. It's a bit small inside but enough room for 4 of us to line up to drop off our packages. The owner was pleasant and quick in scanning the items. read more

We did not read any reviews before going here but we should have. We were just looking for somewhere close to Ala Moana since we were there at the time. It seems that if you are doing an Amazon return, the service is terrible. I had my husband carry a huge box up the stairs and when we got in the door there were two other people there. He put the big, heavy box on the counter and the lady behind the counter just glared at him. It was clear it was an Amazon return since we packed it back in the original box. This was our first Amazon return and we chose the "take it to UPS and have them print the label", little did we know that we were going to get charged for the printing. The lady kept rolling her eyes at us and was so condescending I wanted to leave. My husband refused, after paying for the printing, paper, tape and whatever else she could charge us for, we left. I am amazed that UPS allows her to be affiliated with them. I waited awhile before posting this, thinking that I may be overreacting but decided to complete it just so others are aware. I would never go to this location again. read more

The owner is incredibly rude and greedy. All the UPS and USPS stores I've been to tend to have free tape or charge cents for tape. Here, they charge you $2 just to tape your box. Or you can buy tape for $5 (more expensive than normal packing tape). I was bothered by that, but it's ok. Except she has a minimum of $5 purchases on cards. I told her I had no cash and if she could please just charge me a little more than the outrageous $2.00. She said no and told me I had to buy the expensive marked up tape. I was really shocked because it's just darn tape! Luckily, someone behind me gave me $2.00 cash and at that point she decides she can charge me the $2.00 by card. She proceeds to charge me and in front of everyone just chucks my box to her cart. So not only nickel and dime your customers but bully them for their lunch money. Shame. read more

This is the closest UPS store where I live and I hate that it's on the second floor although there's an elevator. The parking here is wild due to the supermarket on the 1st floor. The ladies / workers are sooo nice there.. But I don't think im coming back since it is such a hassle really going in and out of that small area. read more

Went to drop off a box to this 2 stars UPS store, the stuffs was very rude. She told me that my box wasn't packed properly, and I'll need to buy a box from her and will cost me $50. You must be kidding me?? Who will pay $50 for a box. Don't recommend this location UPS. You'll get ripped off. Be wear of this rude lady. read more

The UPS Store - Rude stuff trying to sell me a box for $50 - Shipping Centers Near Me - Honolulu, Hawaii

Very bad customer service since. They said they own the store and refuse anything they do not like. read more

The UPS Store - Bad customer service and refuse to serve - Shipping Centers Near Me - Honolulu, Hawaii

Wow, I just read some of the other reviews for this place and it seems like I dodged a bullet. Our experience, albeit it doesn't seem to have been with the owner, was fantastic. Didn't even know that this UPS location existed until I needed to have some documents notarized and sent to the mainland. I called to inquire about their notary service, made an appointment for later that morning and headed over. When we got there, we were greeted and helped right away. The person helping us (sorry, I don't remember her name) was very friendly and helpful. As she was handling our notary papers, she also attended to several customers coming in to drop off packages. These transactions were all professional and courteous. All in all, it took maybe 10 -15 minutes to get everything done - quick and efficient! Located next to Don Quixote. Parking in front of the building and upstairs. read more

I came to this store not exactly sure what to do with my Amazon return and all this lady could do is roll her eyes and tap her fingers. Wow. Customer service at its finest, not. read more

The UPS Store - 2nd floor above Palama Market - Shipping Centers Near Me - Honolulu, Hawaii

Had an Amazon return. Was packaged but not sealed. Lady charges $2 for taking it!!! What a rip off. She saw I wasn't happy with it and said "or you can buy tape for $6.99". Never going back to this store - go use the Kahala UPS Store instead. Way friendlier and more helpful read more

Helping my friend send things over to the mainland and it was a struggle. When we called earlier they said that they approved a particular shipping label/type however when we got there, they said that they wouldn't accept our package. When we asked what we could do to ameliorate the issue, the staff member gestured us aside and yelled "next person". Ironically, the next patron also had the same issue as us and said that he had also called earlier and they initially said his item would be ok for shipment. We left and called another facility and explained our dilemma to them and they immediately knew which location we were talking about and stated that this location has given a lot of people similar issues. Unfortunately this is my first negative review but I need to be honest. This was a very unpleasant experience. Will not be coming back to this location read more

This UPS store probably needs a refresher course on customer service, as the service here is a little lacking (if you know what I mean). The company I work for (my job) we use UPS exclusively, as we ship items all across the world - Asia, USA, Europe, & even some 3rd world countries. We have a corporate UPS account where the UPS man comes to my office to pickup our boxes, as well as drop off new boxes. Yesterday I was working in the Waikiki area, & upon finishing a job, I decided to go to this particular UPS Store because it wasn't too far from Waikiki, and dropping off the box at the UPS store would be very convenient for me. Sometimes I'd rather do it this way (instead of bringing it back to my office), so I don't have to worry about lugging back a BIG HEAVY BOX to the office, & walking up a flight of stairs. This UPS Store is located upstairs from the Palama Supermarket. There is free parkung just in front of the shop. As you enter the Palama Supermarket parking lot, just head up the ramp to get to the UPS store. As walked into the store, I told the clerk that I already had a pre-printed label, and just needed a receipt for proof of confirmation that the box was shipped back to it's destination. Sadly, the clerk who was helping me told me that my pre-printed label was no good because he could not scan it. WHAT?????? We ship stuff all the time, and the label was clearly legible. I told him - "are you sure it's not your scanner?" You can also punch in the number from the label to get it shipped out too, but I guess that was too hard for him to do so he basically blew me off................and I ended up taking back the box and driving down to the Kahala UPS Store to ship out that same box, with the same pre-printed label. Go figure yeah? read more

The UPS Store - Shipping Centers Near Me - Honolulu, Hawaii

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Lady at the counter was mean to the customer and she had very bad attitude. Go somewhere else if you can.

Went to drop off a small package. Was greeted as soon as I walked in Employee scanned my package and gave me my receipt. Fast friendly service read more

In the midst of all of my coronavirus stay-at-home induced shopping, I found that some of my purchases on Amazon weren't quite what I thought. So I might have thought it was slightly different after my second...bottle of wine. I digress. So needless to say, went back online and completed the return form and while I've returned something through Whole Foods, I was surprised that the UPS Store was the option to use. Amidst all of my errands I tried to compress on a Saturday, I didn't know there was UPS store right above the Palama Supermarket! Pleasant surprise indeed. So I head on over and magically find a parking in front of the store and walk on upstairs to the location. One or two people were ahead of me and was ready for a wait. Not too bad, it was a couple of minutes and they were ready to take my package, scan my code, and printed a receipt in a flash. I was in and out in less than 4 minutes. Was she the most pleasant person? No, but she was helpful and quick to help me get my return back to Amazon. And when it comes to mailing, speed and efficiency win me over anytime. read more

I will never go back to this UPS Store ever again! The customer service there is awful and the owner is flat out rude! I was instructed by Amazon to take my the items I was returning to this UPS Store, which is on the 2nd floor. These are 3 small area rugs rolled up so I had to carry all of them upstairs one-by-one. After carrying all of them up, I waited in line and when I got to the front, the owner asked me if the rolls were mine. I told her they were mine and she said they cannot accept them because they are too big. I asked her what the limit on packages are and she said 90 inches so I had to carry all of them back to my truck and still need to go to UPS to get these returned. Couldn't they have told me that after I brought up the first one?! Instead they tell me they can't accept them after I bring up all 3!!! My main gripe here is the attitude of the owner. Rather than be sympathetic, she was pretty rude and when I asked her why she couldn't take the returns, she blamed the UPS driver and remarked, "well I'm the owner so we are not accepting them!". There were three of them in the store and the one male worker kept looking at the rolls, but never offered to help me carry them back to my truck. I've looked at a lot of their reviews and it seems that it's pretty common for them to mistreat their customers. I would not recommend this UPS Store to anyone because the customer service here is awful and owner is extremely rude. Sad but true! read more

Please don't go to this location! The lady with the glasses will lie and charge you way more for shipping. I purposely went to a different UPS to check why she always charges a lot. She charges x3 more than other locations. Please go to other UPS. read more

DO NOT GO TO THIS STORE! Visit the downtown store on Bishop street instead. Twice now I've received the worst service here. Workers are rude and unhelpful. The staff literally told me if I want better service then go to the downtown store instead. read more

This location has the worst reviews and lowest ratings for a reason. They have definitely earned it. I've been to 4 different UPS Stores on 'Oahu and this one is the WORST by far. If you want to get something mailed or return something from Amazon stay away and go to one of the other locations. If you can get past the horrible and flat out rude service, you'll still have to get past them trying to make you pay for things that you shouldn't have to. I have also been to these 3 locations and they are all much better: https://www.yelp.com/biz/the-ups-store-honolulu-11?osq=ups+store https://www.yelp.com/biz/the-ups-store-honolulu-8?osq=ups+store https://www.yelp.com/biz/the-ups-store-honolulu-9?osq=ups+store Aloha! read more

I am very impressed by your store #4951 and most importantly, Stacey 's professionalism. She is certainly knowledgeable, skilled, helpful and patient. I want to acknowledge and be sure Stacey is recognized for her hard work. Not only is she a great UPS representative, but she is a wonderful individual. I am very fortunate to have met her and she and her team are the best ! read more

Great store! Every time I come here the service is very fast and efficient, and while busy, the line moves quickly. One of my packages got lost but the store was very helpful in the process. Great place to ship out stuff, havent had a chance to use their other services yet! read more

I go here from time to time and have always have had quick, efficient service from this UPS store. They are upstairs from the Palama Market and pretty near Don Q. There is another interesting office up there next to the UPS shop that I have never been in, but they give various types of intravenous therapy. I was pleased to find that place because it looks like they take Various types of medical insurance and if you ever need IV booster of vitamin C or something it looks like you could get it here. Anyway, just reporting what's nearby. read more

Very efficient, no-nonsense. Good place to take Amazon returns, especially unwanted Christmas gifts. I'd rather have quick service than friendly service when it comes to shipping. The only place we could have our paperwork notarized without an appointment. read more

GUYS PLEASE DO NOT COME TO THIS LOCATION UNLESS YOU DO NOT CARE ABOUT COSTUMER SERVICE AND BEING WAY OVERCHARGED. I would never go to this location again. I believe it's a franchise or some sort. But makes UPS look really bad. I tried to return a small portable AC to Amazon. I didn't have the box so wanted to have them cut a box out for me....she quoted me $150 for the box only!!!! No joke! She states price is because she has to measure and cut out box?! I am still in shock and can't believe this's For some reason I believe that she hates to serve Amazon customers for some reason if you read the last reviews. The only reason I came to this location was because it's close to me. I would have never gone back there since the last time I was here, I pod $12 to use the computer for 3 minutes and printed out 3-4 pieces of paper.... yea.. Also, don't even try to ask just for a little piece of tape... it's be $3.... I wouldn't be surprised if they charged for using their pen! read more

I've never written a review before, but the way Stacey acted was horrific. I understand that dealing with customers can be tiring and frustrating. However, no one makes mistakes for fun. People really don't know and they need help. When explaining, her condescending and accusatory tone was absolutely uncalled for and just devastating. She needs to understand that some people are at their breaking point and her words, actions, and attitude can crush them. If she is going to be so cruel, she needs to stop interacting with people. I've honestly never met such a heartless person. I don't know what she is going through, but she shouldn't take it out on people who have nothing to do with it. Really, Stacey, humans don't treat other humans this way. read more

Sunny the owner "helped" me with my amazon returns & and boy was she the most unhelpful and condescending lady i have ever dealt with. even after my boxes were scanned in & now in UPS possession, she directed (not asked) my husband to carry the boxes over to a corner of her choice as if he were her employee. perhaps Sunny should have chosen a different profession if she's not willing to handle boxes for a living. the pile of outgoing items was also of concern as they were right by the front entrance instead of behind the counter. These absent-minded workers I'm sure were not monitoring the boxes at all times, and someone could easily come through and steal the boxes undetected. she gave me an eye roll when i asked for a receipt, which was another red flag. since it shares a parking lot with Palama, parking is also a nightmare depending on the time of day. there's quite a few UPS locations around this area. I would avoid this one. read more

I'm surprised​ this UPS Store location​ has a low rating of 2-stars. The last few times I had to stop in to ship my return packages​ the staff here always make the process so quick and easy on me! It's​ never busy during the times I go (usually around lunchtime​) so there's hardly​ anyone in line and I'm serviced really quickly. Reading past reviews about the rude staff was unfortunate​. Thankfully the workers I've gotten each time have been nothing but friendly from the time I walk through the door, to the end of my transaction. The prices here are high, but I chalk it up to it being a locally owned and operated entity (this is Hawaii, people gotta make a living, right?). I don't ship things very often, but I know I won't be caught dead sending stuff through snail USPS anymore. I like UPS a lot better because of their tracking system and how on-time and efficient​ they are. This location offers in-store and online printing, document finishing, PO boxes, ​notary, packing, shipping and freight services. I also like coming here because it's centrally located, Palama Market is right downstairs​ and Don Quijote is right next door. The parking lot can get busy at times, but there should be an attendant on duty. Additional parking is also available if you go up the ramp. read more

Dropped by to ship out a bunch of packages. The store is inconveniently located on the 2nd floor and hard to carry boxes or packages in. The customer service is poor and the owner mocked me as I questioned why her prices are higher than the other ups stores in Honolulu. The ups store in Kapahulu charges $0.16 to email them and print a label. This location charges $3.50. The ups store on Kapahulu charges $4.50 for a roll or tape. This store charges $2 for a single piece of tape and $6.50 for a roll. When I asked why the prices were so high she got frustrated and said I that it's not her business to ship Items. She owns a UPS store...... read more

There is a reason this store has such low reviews. I brought an Amazon package to the store, I did not think I needed to box it, but the lady at the counter said I did. I had the item in a box, so I asked her if she had tape, she asked if I wanted to buy tape for $7, I said no. She said I could pay her $2 to tape it for me, I said no and proceeded to leave. She laughed at me! Literally laughed at me and said nothing is free! I told her she didn't need to be rude and laugh at me. This store really needs customer service training. read more

Been here to only return Amazon purchases. 1 start down because of iffy parking. No complaints other than that.

The staff at this location are at least minimally friendly and they get the job done. Hasn't been very busy when I drop in and have only seen 1 or 2 staff working at a time. Usually visit to drop off Amazon returns. Don't need to box it, tape it and print a label anymore because UPS will do it for me. I'm happy I can just bring the item and the QR code on my phone. The store is located on the second floor and can be easily accessed by parking on the second floor if you can't find a stall downstairs. You might not notice there is a ramp to drive up behind the dumpsters your first time, but it's there. Getting through the parking lot will be a nightmare if you can't muster some patience, so take a deep breath. read more

The UPS Store at 1670 Makaloa Street is a very well managed and efficient place. Sunny and her team take great care of their customers, we know this because we not only use their services to send out packages, but we also rent a mailbox from them. Check out their website for services available and discover for yourself whether or not The UPS Store can provide what your small business and your customers need to be successful. read more

The same ripoff service as other experienced. I was returning a product I purchased from Keurig based on their horrible ordering process. I packed up this mini coffee maker in the original box it came in, but the lady stated I needed to buy their brown box for $18.00. I asked why and she said no labels are permitted. I called other UPS stores and this store is unique in their efforts to extort money from the customer. It matters not it is a prepaid label and the tape secured the package safely for deliver. The other UPS stores accepted my packaging as is, not Makaloa location. read more

Idk why this place has such bad reviews! Customer service is best. Ladies are very straight forward and they are super efficient. The best/worst part is the parking. Lot is always congested. BUT- the Korean parking attendant is very efficient! Always seeing him push people through that parking lot and thank goodness too! Cause seriously people be lingering around and jams it up even more. I've seen the parking attendant get into numerous verbal fights with people and it is a hilarious show because most of the time it is with other older Korean people (as this is a Korean marketplace). Other than the parking, UPS here is great. But TIP- need help with larger items bc it is on the second floor and there is stairs! read more

Simply tried to mail an Amazon package to UPS and the people (probably owners) were so RUDE. They didn't even show any customer service and in fact found a way to be be smug and condescending. I***************************************************+STRONGLY SUGGEST TO NEVER USE THIS PLACE. SADLY THE OWER SEEMED TO ENJOY BEING RUDE and SARCASTIC. read more

ThankYou Ms. Stacey!!! Excellent service today and very helpful with my visit. I appreciate her being at work today and I wanted to say thanks again for the fantastic customer service I experienced today. I have been here many times and I always had an ok visit but thanks to you this was my best experience at this location. I'm glad they have better staff now! Anywhere you go is hard to find places out so either way I am grateful for businesses that are still able to remain open during the hard times of this coronaVirusCrisis. Blessings and Be safe! read more

The UPS Store - The parking lot is always busy but I love that it has an elevator to get upstairs -- there's a ramp that leads to upper level parking too - Shipping Centers Near Me - Honolulu, Hawaii

If I could leave no stars I would. Itried to return an Amazon package and the owner wasn't understanding and kept telling me to buy her package for $3 a package or she wouldn't take it back. I told her no that I never had to do that at the other ups stores. She yelled at me and told me to read it better. I told her not to yell at her customers then she told me I wasn't a customer and I said fine I'll go to another ups store in which she, THE OWNER, followed me out of the store and called me a "stupid bitch". Are you kidding me!??? This is how you treat people. I never once raised my voice or was ugly to you. I just said that I would take my business elsewhere. WOW. DON'T GO HERE. BTW, her name tag said owner and she turned before I could get her name. read more

They were quick and fast. Thorough and knowledgeable. And it was busy...but it runs like a well greased machine. Recommended if your looking for an in and out UPS. read more

I dropped off a package with next day air shipping on it and four days later it still hasn't left their store. It's a time sensitive package hence the next day air shipping but they can't even be bothered to move these packages at all. Hopefully it arrives before the deadline otherwise I'll be out money. Avoid this store read more