unprofessional and unwilling to help. no level of compassion shown here at this UPS store. will stick to the one in cypress village shopping center. definitely discriminatory as there were still "like-kinds" in the store to those who own this location. worse UPS location in irvine. read more

The best UPS Store I've been to in terms of service. Super accommodating to my special notary service I needed for a Will which required 2 whitenesses. This store has a friendly family business vibe which I love. This will be my go to UPS store from now on. read more

I am beyond thrilled to have a UPS store close to home! This is a brand new store conveniently located next door to Trader Joes. Customer service was fantastic! I was helped to open up a mailbox and now I have a convenient location to pick up my business mail without having to drive across town. Much needed in our fast growing neighborhood. read more

I think the people that work here are part time nurses, they are way too kind and go above the normal service you would expect from a shipping company. read more

Juan was the best, he was great to work with and so patient when we brought in ten packages. He genuinely loves his job and I recommend driving out of your way to go to this ups store if you can. read more

BEST UPS EVER! The guys here are the most helpful and friendly guys ever! If you've been to other UPSs as much as I have for my business or Amazon returns, you can definitely tell the difference in customer service. I will not go anywhere else for my shipping or printing needs, because I leave the place stress free! Thanks guys for always being so great! read more

This is my go to spot! Always friendly service and if there is ever a line here it gets handled with minimal wait! read more

The UPS Store - Shipping Centers Near Me - Irvine, California

Horrible Customer Service at this location. I went to do a return with a preprinted label and the lady said the barcode wouldnt scan. I tried to get some clarification and ask questions but she kept repeating it doesnt scan. She refused to help identify the issue, is the label printed wrong, is it even in the system but no help what so ever, just it doesnt scan. The thing is I took the same package with the same label to another UPS branch and it scanned right away, no issue. Very disappointing. read more

This UPS is the best! Juan was very helpful and kind when helping me with my many requests and gave good service. Overall the staff here is patient and works with their customer to give a great experience. read more

Thank you to Ali for helping me create custom boxes and safely ship several of my plants across the country. I probably seemed like a crazy person trying to ship plants, yet he treated me with a lot of kindness and care. My boyfriend and I were moving out of California the next day. I wanted to take some of the beautiful house plants I had cultivated during COVID so I had something comforting with me as we started a new life out east. Ali spent a good hour, maybe more, with me to pack them. All of the plants are doing well today! read more

Fast, friendly and efficient service at this location. This particular store is in a convenient shopping center and has also been great in supporting returns from Amazon and AT&T. I've been here 4 times now and the experience has been consistently great. The hours are also a little longer than some of the other UPS stores in the area. Will definitely be back in the future! read more

I absolutely love this UPS store. They have excellent customer service and go out of their way to accommodate you. Last week, I went in to drop off a very important package for next day delivery. Unfortunately, I arrived shortly after the cut off time for overnight packages deliveries. But, Juan, ran out of the store and caught up with the last truck and gave the driver my package. I don't know how he caught the truck because the driver was almost out of the shopping center. I'm so grateful he did. Thanks to Juan, my package arrive the next day. I met my deadline and he saved me from having a major problem. Most places would have just showed me the door. But, Juan, without knowing the urgency of the matter, went out of his way to help me. Many thanks to Juan & the team! read more

After going to a good number of UPS stores in Irvine, this one is the best one I have ever encountered so far. Those guys were so helpful and courteous. I used to go to the one at Alton, their customer services were not existing, lazy employees, cheap owners and I am happy that they are out of business. This store is a bit far from where I reside but I really don't mind driving a bit more to give them my business. It is nice to finally see a friendly UPS store. Keep it up! read more

Yay, finally a UPS store in the Woodbury shopping center, very convenient location and fresh new store with super friendly staff, walked in today and was greeted right away, they just opened a month ago. read more

The workers are always friendly and reliable. They are also open the latest and also on Sundays.

Dishonest , poor customer service , and extremely disrespectful. I would avoid using this branch at all costs, as a police report had to be filed due to some possible theft activity. Take your business elsewhere if your shipping valuables. read more

Juan is simply the best! Great customer service I keep coming back to this UPS store. I'm an artist and my artwork has never been damaged and always arrived on time and shipped back just fine. I recommend this place highly! Wish I could give seven stars! read more

I've been coming to this UPS for a while for my shipping needs, I've been helped by and worked with Eilia, Juan, and Arash and they're all great! read more

This location has a very professional staff who are fast and kind.they know their task and care about customer

Have always had a great experience here! They are always so willing to help and are so quick! Shoutout to Juan, we were looking to purchase a small amount of postal wrap, and he very kindly tore us some and gave it to us for free! read more

Highly recommend this location. The staff is very efficient and friendly, even when they are busy. This is my go to store for Amazon returns and shipping. read more

By far the best UPS store I have been too, such nice people, always accommodating and easy to work with

Clean, fast, great service, easily accessible! I was happy they also have print services

Customer service at this store is incredible! I especially appreciate the customer service rep, Bash, helping me navigate a return of a very large and heavy trampoline (110 lb). When the shipping charge was way more than expected, he even suggested I tried calling the manufacturer's customer service to have them comp it. He said it had happened in the past -- I appreciate his insight and that I tried for this even though it didn't work out for me. He was friendly and helpful the whole time and even helped me get it back into my car rather than immediately move on to the next customer in line. I offered to tip him and he politely declined with a smile. Thank you, Bash, for making this experience much more pleasant than it otherwise could have been! read more

The UPS Store - Shipping Centers Near Me - Irvine, California

Juan Delgado is the best ! He was so helpful and so so kind. I had heavy boxes on my car and without hesitation, he helped me unload them and then he'll ship them for the best price for UPS ground. Juan has amazing customer skills, so patient, and funny. I am so grateful to have UPS here in Woodbury because I complete so many returns for Amazon and I am also shipping things out all the time. I am so so happy with the service. They really care about their customers. Thank you Juan for making my experience the best always !! Obrigada!!! read more

Ana and Juan are so helpful and friendly , they help me out with all my shipments, accommodate and come up with solutions whenever needed. Grateful that they are my local neighborhood UPS store. read more

Excellent customer service! Both the guy & Ana working there were so sweet, kind and helpful! I was running behind and got there just before close but they graciously waited for me and helped me joyfully with a bunch of Amazon returns. Thank you so much! Oh and the place is super clean and closes much later than all the other UPS stores nearby which is another plus! read more

Juan and Arash are the best employees The UPS Store could get. They are very friendly and social. Juan has a very helping nature. There was an elderly couple in store standing in queue and waiting for their turn to get the documents notarized, Juan saw them and offered chairs and asked them to sit. He is very active and does things really fast. They provide great value to their work. read more

Service is quick and the staff is super friendly and helpful. This is my go-to place for shipping!

I have been going to this location for several years. It is always a positive experience. The employees are kind, swift, and efficient. Thank you for being my shop around the corner that I can always count on for a pleasant experience. I appreciate that your store energy makes running errands pain free! A special thanks to Juan for his support with my complicated return. Great job! read more

I came in a rush and needed to print my label and Arash and Juan were super helpful! Thank you so much, guys!

The staff here is beyond exceptional! They make every transaction for you as simple and quickly as possible. They go above and beyond every time I come in. They are always greeting everyone with a smile, and their vibes are always upbeat and happy. Very welcoming. This is our new one stop shop!!!! Come check them out for all of your transactions. 10/10 read more

Good, clean location and they close later than the rest of the Irvine stores. Ali has great customer service and an even better attitude. I'll be coming here from now on for sure! Thanks guys read more

Friendly and great customer service! I accidentally made a mistake on my return package and the gentleman helped me out!

I had an excellent experience in this UPS store. Juan is very patient, and he helped me through the entire time when I was in there! overall, an good experience! read more

Amazing staff, amazing service, fast and reliable people that work here. I wish every UPS location like this has the same service. The people are really dedicated to their work and pleasing the customer. read more

The store is nice and it's in a good location but I would say I've never had a friendly encounter with an employee there. They don't speak very good English and they will try to charge you for every little thing. For me to get one label printed on a plain piece of paper cost me almost 3 dollars. They charge you for 15 minutes of computer time just to get a label printed when I'm already shipping $135 package. Shady! read more

I was scammed into sending an expensive package overnight. When I found out, I immediately returned to this store to see if I can get help. The workers were very empathetic and kind and made sure it was returned to me. No words can describe how thankful I am to this store's employees. If you have anything you need to ship, these guys will not disappoint! read more

Really surprised how much more it cost to ship compared to the UPS online calculator. The $41 on the UPS calculator was inflated to $100 BEFORE they added any wt and measurements. Then it was $130. read more

Bash, Ali, and the team here are superb. This UPS store gets quite busy but they're fast, professional, and provide excellent service through it all. A pleasure to work with them for all shipping needs. read more