I honestly have never left a review anywhere before, but I felt I truly needed to for PostalAnnex+…read more#241 in El Cajon. I walked in after spending an entire day dealing with a complicated situation that I couldn't resolve on my own. I was exhausted, frustrated, and honestly not sure if things would even get finished that day. From the very beginning, the staff here treated me with genuine care and respect. Instead of brushing me off or giving quick answers, they took the time to fully understand my situation, looked into details that were not even their responsibility, and patiently worked through everything step by step. What stood out the most was that they went far beyond what was expected. They didn't have to make extra calls, research additional information, or stay involved until the very end--but they chose to do so anyway, with kindness and a positive attitude the entire time. By the time I left, something I had struggled with all day was completely resolved, and I felt nothing but gratitude. If you're looking for a place where people actually care about helping you, not just completing a transaction, this is it. Professional, thoughtful, and genuinely exceptional service. Highly recommended.

I have come here a couple of times to get documents notarized. The service was quick and the people…read morethat helped me were friendly.

Walked in 4:55 just to pickup a package that I couldn't sign for the day prior. Lady said they are…read moreclosed. Took off work early to get there before 5pm. Pretty lame if you ask me!

Usually, this place is very, very busy, but today, not so much which I was surprised, and it was…read morenice not to have to wait in a big long line out the door. I had a priority mail package. I needed to add a signature to, I can't believe they charge me $10 for return receipt And a signature. It's a little bit outrageous I think.

Just witnessed Peak Entitlement™ at the FedEx copy center…read more I'm calmly getting help from one of the clerks when this woman materializes behind me, immediately heavy-sighing like she's been stranded there for 47 business days. She'd been there all of a hot minute. ONE minute. Yet somehow the inconvenience was just radiating off her irritated face. Instead of walking up to the counter like a functioning adult, she starts talking directly to the clerk who is actively helping me. Bold strategy. I slowly turn and give her the kind of glare that, in my imagination, shoots laser beams. Sadly, only in my imagination. She doesn't get instant royal treatment, so she wobbles up to the counter, to a register that is not even open -- fully ignoring the fact that there is a line -- and demands to be helped. Ma'am. Everyone here is clearly busy. This is not a private concierge service. Eventually a clerk goes to assist her and directs her to drop her picture into one of the input trays... which just so happens to be attached to MY printer station. She barges right into my space without a single "excuse me," "sorry," or "can I just sneak by?" Nothing. Not even eye contact. Just pure bulldoze energy. I immediately comment, "YIKES," and snatch up my tax documents before she brushes against them and sends my entire financial life onto the floor. Lousy lady with no sense of personal space. Zero common courtesy. Zero situational awareness. Just aggressive impatience wrapped in entitlement. She continues acting annoyed while being actively helped. I'm watching her like... does she hear herself? Does she see herself? Because it's giving toddler-in-a-grown-huge soggy body demanding to be helped while others are waiting patiently in line My clerk, sweet angel that he is, thanks me for being patient. And I say -- loudly enough -- "Of course. You guys are busy. Patience is a virtue. I can't just walk in expecting everyone to drop everything for me." When she finally left, I told him, "God bless you all for your patience dealing with... that." They handled her with way more grace than I would have. I would have threw her sh@t out of that place and told her to get the hell out Anyway. Glad I won't have to see any more inconsiderate blobs of Santee today. The whole interaction gave me enough rage-fuel to power a small city, so now I'm off to burn it off at the gym and prevent myself from turning into an ugly impatient and inconsiderate low class person like that fat lady. Huge kudos to the young employees who continued to remain calm with this moron and continued to be respectful. That was great customer service. Look people, don't go to the store and expect service in a heartbeat. Even though it didn't "appear busy", these guys were all working and moving packages, scanning, multi tasking. Here's some advice for all you entitled Karen's and Kevins.... don't go anywhere acting like you're in a big hurry and expect everyone to hop skip and jump for you. Get out of the garbage cans and learn how to treat people in the costumer service department with respect. What I witnessed today, these guys acted opposite of what some lady complained about with this "James" employee from another review. I would absolutely not be surprised at why this person might have lashed out, with what I witnessed today with that inconsiderate nasty lady today spewing all kinds of negative energy.... That is the kind of crap that can push people from being patient and calm to frustrated and angry. So don't go there already in a bad mood. Get therapy but stop being rude to these employees. The clerk who helped me was extremely cordial, helpful and communicated with me very professionally.

James is an amazing associate. Honestly he should be the manager. Anytime I come to this location…read moreJames is working hard and giving the best service possible while the so called manager stands around looking uncomfortable, if he is even out front. Most of the time the manager is hiding in the back. Thank you James for all of your help and work each time I come by.

I regularly have very high value audiophile electronics boxed and crated thru the San Diego…read morelocation. The store manager is also the lead "knowledge worker" that does all the custom work -- Joe. His ability to quickly and expertly make custom packaging is without equal in my experience. Moreover, his packaging has survived global shipping because he is so careful and competent. Todays shipment was a 130 pound subwoofer. Protecting the dynamic driver required making an inner sleeve to exactly fit the curved contours. A hot glue gun was used to bind high density materials to the required dimensions. See the pictures to understand the excellence.

They have everything you could need. Or, they will make it! Friendly service. Can ship all…read morecarriers I.e., FedEx, UPS,USPS

Always excellent staff who work as a team to ensure quality packaging. UPS does a great job. The…read moreSantee store is highly regarded. If you're a Vons shopper, this location is close by. The staff here is hard-working. They do their best to accommodate shipping requests. Additionally, they help customers with Amazon returns. The staff is super patient. The store has self-return stations, too. The staff are wonderful people with the best attitude. Never a bad day at this store. The staff runs the store efficiently. They deal with the public in the most professional way!

Passport photos. Both PJ and Nani were awesome and helped me efficiently. Much appreciated- Thank…read moreYOU!!

This is a wonderful family run business. 5 stars definitely recommend! Notary friendly fast and…read moreefficient.

The old man with glasses and white is rude and very unprofessional! Seems racist and I would not…read morerecommend, he literally made his own price up and tried to charge a 100 bucks for same package to same address and price was different with another employee! Go to another one cus this place is a rip off!

FedEx is THE ABSOLUTELY WORST shipping service EVER!!! Every single time I buy something and it is…read moreshipped by this company it never arrives the day it is supposed to. I sit ALL DAY waiting because it has to be signed for and, as always, the delivery "time window" keeps changing till they say a new delivery date will be posted. I swear I will NEVER buy anything again from a company that uses F You Express!!!

I used purposely used the print and go email to send my files to them hours before heading to the…read morefed ex office in elcajon. After receiving the confirmation email from fedex letting me know my files were ready to print i got there and tried printing my files using using there self serve printer. The printer didn't work. I went to the front desk for help and was told Fed Ex didn't print Excel files only PDF files. I asked why I wasnt told about this when I received my confirmation email from them saying my files were good to go. It would've had them changed to pdf and save me a unnecessary trip. All he could say to me was that it says it on every printers in the office. A lot of good that does me when using the ' print to go ' email and you get a reply saying your files are good and ready for printing. It seemed to me the guy at the front desk was more worried about leaving work on time then helping print my files before they closed