I was in Long Beach this week for a conference. We went to the UPS Store to make some copies, laminate some things and buy some boxes for our trade show display. The customer service guy was very polite as he answered our questions and helped us out. However, when the owner came out, our experience was over the top. Not only did he provide great suggestions for eating but he helped us get our stuff to the show, he visited us during the show to confirm we had our needs met, and contacted us on the last day of the show again. His business is normal UPS stuff but his service is spectacular! I highly recommend using the services of this store for anyone exhibiting at the LB Conference Center (which is also only a block away)! read more

I went in to send my old comcast modem back after having moved to long beach. Chris was there helping a few other people before me. Very friendly, but when i get to him, he tells me that its a lengthy process to complete the return and that i should leave my name and number with the modem. He says he will call me back after he or another employee sends it. I inform him that i would like a receipt in case comcast never receives it. But he again tells me that it will take a long time and having limited time, i opt to leave him my email and ask that he either email me the receipt or call me to inform me when its complete so i can come get a hard copy. Later that day, i call back because it had been a few hours and i had received no call back or email. Shon picks up and informs me that Chris has gone home. I explain my situation and he instantly finds the modem, processes the return and emails AND txts me the receipt within 3 minutes of talking to him. Shon, youre awesome. Competence is so rare nowadays that i thought i had to call you out and say thank you. You are much appreciated. Having said that, Chris was friendly too, but why tell me it will take a long time if it takes less than 3 minutes? read more

Be cautious when choosing this location for UPS Access Point deliveries. Employees may charge $10 per package (as a holding fee). They are not supposed to. read more

Having had a few less than enjoyable experience with UPS (the parent shipping company) I had in the past avoided the UPS brand whenever possible. I came in to this location today to send a badly damaged iPhone into apple for repairs and was greeted immediately by one of the two gentlemen working, despite them clearly being very busy. I'm an e-commerce geek so I especially enjoyed the excellent selection of brand name mailing supplies, like the big bright red Manila envelopes I'd been looking for for a while to no avail. This is a well run and pleasant store! I recommend either this store or the secret (well hidden) line-free, well stocked, and air conditioned United States post office buried in the world trade annex for all your long beach mailing and shipping needs. If that's what you're into. read more

Great fast service, was returning Amazon package, they took it right away and even taped the label for me.

The store opens at 9am and I was waiting until 930am but no one showed to open the store. Multiple people were waiting for the store to open. I am now late to work and had to drive to a different location to drop off my package. Very disappointed! read more

Setup our mailbox nearly 3 years ago at this UPS store - Joe , the owner is great and definately goes above and beyond with any queries problems etc. Sarah & staff are always helpful and courteous. Would not hesitate to recomend this store..... read more

My favorite UPS. The service is amazing! :) i really appreciate having a place that feels easy and smooth.

Very helpful staff and fast service. Parking garage has spots for UPS customers to park.

I ran into this location about 5 minutes before the notary was scheduled to leave. He took his tools out and proceeded to pleasantly notarize my document. I truly appreciate his willingness to help me out. I work up the street so it would not have been terrible to come back the next day. However, it was an outstanding customer service experience to have his pleasantness as he helped me. read more

Just got out from this store and I could say I was treated very well by their welcoming staff. From someone who is new to the neighborhood I felt a good experience getting what I needed done. Which was to fax some papers lol.. One of the staff made a PG rated joke and it made my day. Thanks ups! read more

Larry is the greatest employee to ever work at UPS. The best, courteous funny and extremely helpful. It's fantastic to have someone like this at our local UPS Long Beach. Makes the UPS brand so good. Brown is the only way to go! Love it!!! read more

Put on hold multiple times for over 10 minutes and was never helped. This has happened too often for it to be a coincidence.

Great notary services only $15. Overnight shipping for envelope to east coast $39 and pricy. Have a bathroom with a key and parking validation. read more

The owner Joe was so helpful/kind from the moment I stepped in the door. He went out of his way to help me find parking, taped up my extremely heavy box and even let me store it there for a couple days while I was waiting for a shipping address label. Once I received the label I was able to fax it to him and he took care of the rest. Thank you so much Joe. If I need to do any shipping for anything I will definitely come by your store! read more

Complete joke. The staff is beyond ridiculous. The "notary" has no clue what he is doing. Reporting him to the state to have his license reviewed and hopefully he is fined for his ignorance. How he passed his exam is beyond me. Completely unsatisfied and will be contacting UPS Store management as well. This is wrong! read more

I've been customer here for more than 10 yrs, the owner his name is JOE is very friendly, and also his team are very helpful and super nice.

The entire team here is truly the best. You'll feel as though you've known them for years. I'm here often and every transaction I make is always a breeze. Very laid back, personable and knowledgeable. They make eye contact and are very attentive. You're not treated like a ticket number and they are very open and honest with their pricing on shipments. They've also given me other options for shipment even if it means their store will lose that money from me. It truly shows that they it's not about reaching any quota or any shady business but rather genuine people enjoying what they do and what's best for us, the customers. read more

Terrible. I was here around 4pm on a Friday. Zero parking and if you happen to use the free 5 minutes on the meters, it's not near enough time. I parked 2 blocks away on Broadway. It took about 2 minutes to get to UPS after waiting for the trolley to pass. Once there, I expect quick service because I had an obvious package that was pre-labeled and all ready to ship. They should just have a separate station where we can just scan our package and get a receipt from an automated system. But no, I walk in and get behind a customer who was finishing up with the UPS employee. After he finished with him, he didn't even look at me or say "I'll be right with you just give me 1 sec" or anything. He just walked away from the counter and decided to help someone print something while me and 2 other customers waited in line. Here, I had about 2 minutes left before my meter would time out and LB Parking Enforcement would roll up with a ticket waiting for me. So seeing that if I ran into another trolley, I'd likely be late. I waited a minute more to see if he would come back but no. So I took my business elsewhere. This place needs to hire another associate or lose this guy. I won't be back unless I have all day to waste for him to take his sweet ass time. read more

My go to post office because it's conveniently located a few blocks away from home AND they are never really busy here either. The man and woman who have helped me are very pleasant and get the job done fast. I'm always in and out and have never had to wait more than 5 minutes to do what I needed to do. read more

SCAM WARNING. I came here the other morning to print out 2 colored copies of my resume. It took about 6 minutes and had a young girl help me. I swiped my card, logged in, printed them out, logged out. I was charged $20 for this simple action. I've done this EXACT action at other UPS stores but came out paying no more than $5. This is ridiculous. I hope I get a refund. read more

I had the best customer service experience over the phone from Chris! I'm having trouble locating a package which I thought was out UPS since I wasn't home to accept my package. Chris educated my on the tracking process and informed me that I need the postal tracking number also. After we hung up, he called me back to tell me he found my postal numer!!! Thanks goodness cause I was dreading doing the work haha. I will definitely be using the Pine location in the future. Thanks Chris, I appreciate you! read more

Super Helpful, fun cheery staff. A pleasure to come to. I don't come very frequently but the staff knows my name :D

I have to say that I got caught up in some really bad traffic and I called Chris just 30 minutes before they closed .He insisted that I should be able to make it there within 15 minutes .Guess what? Traffic was back to back of cars for about an hour and a half . He decided to wait a little after his shift to be able to insure me that I was going to get this package. What can you say the best customer service coming from A customer service rep. read more

If you want to be treated like a human come to this store. Expect to have all your questions answered and services provided efficiently. Oh, and if you have a sense of humor you can chat up the employees for that extra feeling of humanity. Frankly it's refreshing. Oh and btw the owner is around all the time which means he is in touch with the biz which translates to primavera customer service. Don't come here if you want incompetence. If that's what you need go to the Fedex store on 7th and Bellflower, they will not only treat you like crap but will lose your stuff and lie to your face! So again, if you want to be treated like a human...come to this UPS store. Enjoy. read more

I gave this location 3 stars because I was able to ship my packages without any hassle BUT the woman that helped me today stayed on the phone the entire time. By the conversation that I overheard it definitely wasn't a business call. She never said hello or anything she simply grabbed the box, taped the label &sat it w/ the other packages waiting to be shipped. I politely went over &grabbed the box &handed her 2 additional labels that needed to be attached to the box. Talk about horrible service.. Very unprofessional in my opinion. read more

I love going to this location !! The parking is convenient and Chris is so nice and helpful !!!!! Chris has always been so nice and polite !!!!! read more

Love this store. I never have any issues, they are always helpful, accommodating, friendly and know my name. Some things cost a bit more verses the regular Post Office but with the attention and service you get, this is a far better way to go in stead of the old tired Post Office. But you can still use them like the post office if you want pay and mail someting using the office rate for most things too. read more

They were very fast, but I'd pack my items at home. They didn't haves my box size options. It was fairly empty in the store, but you get what you need done. I'm just used to a ups that has notepads, pens, pencils, eye chains, etc. I would go to this location again as it's walking distance from my place, but I wouldn't get a mailbox here. read more

Been here four or five times and always had a great experience. Shon is pretty fantastic. I think I owe him a coffee still.

I am so happy to have a local UPS store. They have everything you would need for shipping. They have been kind enough to secure my package with their own tape. Sometimes it's the little things. Just learned they have a fax machine. Joe and staff couldn't be nicer. I have always been acknowledged and greeted walking through the door. Thank you all for being so accommodating!! read more

Helpful friendly staff! I had to change my shipping address once I sent out the package. The staff jumped it like a cat on a mouse. They changed everything I needed without any extra charge. Thank you english man! I will definitely be going back to this UPS store. read more

I love this UPS! They are always super thorough and definitely know how to help a guest out in a time of stress. Especially sending back books! Joe was super nice to me! He assured me that I could also drop off usps packages at the same store drop off. He was very kind, not like the people working at the regular post office! I will always come here for all my shipping needs! read more

A very well managed store. I had issues with my laptop and had to ship back to corporate with a loaner in route back to the UPS store. They took great care of me and made me feel confident that deliveries would not be an issue during this critical situation. read more

Good job as far I'm concerned. No lines at all. Chris saw my book on my hand and gave me the info I wanted straight up before I even had to say a word. Payed my $3.25 and was out the door in time to watch the January sun go down. read more

Awesome customer service, as always. I love this ups location and the cashier is sincerely the nicest guy ever! Definitely going here for all my mailing and stationary needs :) read more

My second time picking up my items at this store and I've had the same experience both times. The boys here are very friendly and personable. Endless to say, they embody great "customer service". Thank you gentlemen for doing a flawless job! Great access point for home delivery if you don't want the drivers to leave your items at your doorstep. read more

Great (and fast) customer service! Shon is THE best! Super friendly and cheerful.. the last two times that he helped me, he saved me time and money which I truly appreciate. Love this ups store read more

The gentleman with the British accent was a total G and helped our company field a package just in time for a convention at the convention center across the street! Everyone there was very kind and there was a beautiful lady who handed the package over when it arrived. It was all similar to a good dream. Thanks guys! read more

Awesome job by the personal at the store they took care of the package i need to deliver in a hurry.