This UPS Store is the best and our family's go-to. They changed to a new ownership in Spring of 2021 and it has been flawless. We come here for everything from our mailing needs to Amazon returns. It is light years ahead of the other UPS Stores in the area in terms of helpfulness, friendliness, and overall efficiency. Cannot recommend this place enough! read more

Amanda and her team are responsive, courteous and professional. This is contrary to the remarks I read in the store in Palos Verde near lunardi's. While ups failed to deliver a package as promised, Amanda was right on it and demonstrated excellent follow up for claim reimbursement Will continue to use this store and hope others do as well. read more

I dropped off a package to ship yesterday and what a pleasant experience I had! Dinesh was so friendly, attentive and professional and the transaction was so smooth and quick. I will definitely be shipping my packages from this location from now on!! read more

Dinesh and Amanda are great! I sent an international packet though UPS recently and truly appreciated the remarkable attention and follow-up on the delivery of this important mail. They are really great to work with, always friendly and helpful; I'm so glad they are our neighborhood UPS Store here in Virginia Hills. read more

Service was poor and I actually feel that they were deliberately going out there way to "dupe" me into handing over my items without giving me the upfront price that I asked for. 2nd time I have had poor service and will not return read more

I had prompt service for my printing and package shipping needs recently. I will use them again next time.

Just had a wonderful customer service experience. Jose was polite, helpful and professional. He even offered assistance with my cell phone. He took the time to help me create a dropbox to allow more storage. Bravo Jose!! 5stars read more

I have been using this UPS Store exclusively for all of my shipping needs over the past year or so. The owners are very friendly and helpful, and their staff has always been friendly. All of my experiences here have been positive and they have been super helpful and go the extra mile, assisting with labeling and things when I was in a hurry. They have always offered great suggestions and alternatives for special shipping situations and are upfront about costs and are understanding if you decide to go a different route without judging or being dismissive. That's a big deal because, let's face it, sometimes you can find ways to save some money just by changing the way an item is packaged or going with another service and nothing sucks more than being made to feel bad about that, and they have always been understanding and kind! I find myself leaving the store with a smile on my face. read more

This UPS store is the best! They are kind, helpful and very good at explaining the process of whatever is being sent. I highly recommend going to see them. The owners are SO sweet, they are so friendly. read more

I go into this store regularly to do Amazon returns and the service is always fine, a crap shoot who you get to help you and how it effects your mood doing another errand in your day. Today I was helped by a young man, Jose, who was the best person by far I've ever dealt with in this location. He was incredibly patient, kind, sweet, funny and helpful! I was having trouble with Amazon app and he was attentive and knowledgeable in his suggestions. He really made it enjoyable to be in the store and I hope to always get helped by him! read more

Dinesh and Amanda set a new standard for UPS Stores. Every-time I visit they've gone above and beyond in an effort to be helpful. Amanda once again helped me print out a label on one of their state of the art printers. She's so helpful and courteous. I had a heavy package in my vehicle and asked if they had a hand-truck? Before I could finish the question she was off to the back of the store, and returned with just what I needed. After retrieving the package, Danesh came over to help tape it up, in an effort to better re-enforce it... It's always nice to visit a business where you're treated with such dignity and respect. They aren't putting on airs, this is just who they are. Go visit and see for yourself. I assure you - my experience is not unique... read more

This place must be under new ownership. Been using the UPS store for many years now to ship or return things and the quality definitely improved in the last year. The staff is normally very friendly and efficient. They now how to process amazon returns! Hack: They can print Amazon return labels using QRS codes so no need to print at home. read more

I love the UPS Store in Virginia Hills Shopping Center. I have to go there quite frequently and Amanda and Dinesh are the best! They have really great customer service. Both are very personable and make you feel good when you are in the store. They both have recently taken over this store and are doing a fabulous job! I think very highly of Amanda and Dinesh! Kind Regards, Carole Foley-Stewart read more

Could the people here be any less friendly and possibly not make you feel like you're bothering them? Don't expect a friendly greeting(or any greeting at all in some cases). They all move as slow as they possibly can, no urgency at all to help customers. Be sure not to bother Frankie when he's busy standing behind the counter texting , he will rudely bark replies at you. The staff needs some customer service training and god forbid they smile or act like they are happy to help you. read more

Gone downhill with new ownership. Would not ship free Amazon return back in package I brought (which I have done numerous times before at this and other UPS stores). Did not even want to let me use tape. Please go to another UPS store like I will be doing in the future. read more

Always friendly service. As an Amazon Prime member, and who isn't anymore, this is my go to place for returns. On the occasion that I forgot to tape up my package, they are always happy to help me out with that. On the flipside, at FedEx they do not have tape for their customers and insist that you buy a giant roll so that you can have 6 inches of tape. So yes I'm happy to bring my business to the UPS store. What did I learn today? There is a brand new pizza place right across the street serving Brooklyn style pizza that's truly legit. read more

BEST UPS store in Martinez! Great job and wonderful service! I pass another UPS store to go here!

worst ups store! customer service is horrible from the staff to the owner. had them do my passports pictures and they demanded I retake the picture over and over again. when I said I just wanted my picture and I'd handle if it was rejected or not the owner told me to leave. what?! I went down the street amd had an awesome experience. took one picture, they printed it, and we moved it along. read more

I made two trips in the last two days to the UPS store at Virginia Hills and both times I only needed a couple of color copies. Amanda (one of the owners), assisted me both times and treated me like I was a VIP. She was very courteous, professional, and friendly. Instead of directing me to the self-service copiers, she made the copies for me, put them in a cardboard mail envelope to protect them, and she even asked if I was a AAA member so I could get a 15% discount. Who does that? Both times her service was exceptional for my total purchase of less than $3. Amanda told me that her and her co-owner, Dinesh, recently purchased the franchise in April. I recommend if you visited the store prior to April and did not care for the service, try again and I think you will be pleasantly surprised. I highly recommend Amanda and the UPS store at Virginia Hills in Martinez. read more

They say it's the small things in life.. Like giving the enemy force, a soldier, a cup of tea during wartime. It is these very small gestures that keep me longing for hope in America. Thank u, Amanda, for your kind & excellent customer service today. You are an example of how we as a society should treat each other. Plz continue to spread human kindness as it has been lost & forgotten amongst us. read more

As the longest-running mailbox holder at the Martinez UPS store (24+ years), I wish Amanda and Dinesh the best in their business venture as new owners. i look forward to the personalized service they bring. read more

Everyone here is so helpful and friendly. I used to really hate mailing packages, and it's no big deal now. I rarely have to wait, when I do it's only a minute or two, and I'm always acknowledged as soon as possible. I love this UPS store. read more

Please be advised that there are NEW OWNERS for this store (as of April 2021), and they are FANTASTIC! Consequently, please just look at the reviews from April 2021 forward. This store now EXCELS in customer service. Unlike any of the previous owners, who rarely suggested possible lower price options, these folks do, and have the customer's best interest in mind. You can tell there is new ownership the moment you walk in...the store just feels different. It's more upbeat and friendly. Now that Amanda and Dinesh are the new owners, you are greeted with a genuine smile, a sincere desire to assist, and are given recommendations regarding products and services that can help meet your needs. I have been coming to this store for years only because it is in my neighborhood, but I was never told until now that there is a AAA discount on some shipping methods!! Who knew?! No previous owner ever told me that, but it is a testament to these two new owners that they are indeed making customer service their top priority. Plus, they are just REALLY NICE PEOPLE. I will definitely be a regular here in the future. Hopefully you will drop in and become a regular too. This young couple is just starting out in this business and could use our neighborhood support. Drop by and give them your support... you will be very glad that you did. read more

The staff here are as great as can be. I like to print customized magic cards here and the staff were incredibly friendly and helpful. Even if you aren't a TCG player or more of the artsy type, the staff are fast and welcoming. Always makes my day seeing their quality work. read more

Such bad service i dont think they know what good customer service is or that it should be provided. New people working there every time i go and it's obvious they're not teaching them how to provide it. I told one man last year he did a good job and the others dont and he said he's trying! But hes gone now too... read more

The UPS store is a Franchise and not all stores are equal. The UPS store @ 6680 Alhambra Ave in Martinez is not one of the good ones. They will nickel and dime you for everything. I was using them as an access point so I could have packages delivered their instead of leaving on my doorstep. After receiving multiple packages this way I am now all of a sudden being charged for each package. They also upcharge for postage stamps and charge $3 for to send a one page fax. Save yourself some aggravation and use the UPS store on Crescent Drive in PH or the one a Palos Verdes Mall WC. Both have much better management. read more

Today while picking up a package I was required to REMOVE my mask even though my ID matched the name and address on it. Also I had the pickup number generated by the shipper. There was no reason to put my health at risk and it is mandated by the state of California to wear a mask at all times indoors. read more

The staff is very friendly and helpful. I would recommend this place to others. The place is clean. If you are not in a hurry, then this is place to fax or print copies of any document. read more

Won't be using their services anymore. Waited forever to get helped out, then I felt like I was being gouged to ship a large envelope. 5 day ground shipping costs $13?! Absolutely ridiculous. I don't know if it's new ownership or what, but it's changed from what it used to be and I have been using them for years. read more

We have been going to this UPS store for a number of years for various shipping and notary needs, and it has always been fine, but an experience we had last weekend put it into a separate category, and I'd give it several more stars if I could. It was Saturday morning and we were half way to SFO when our guests from the midwest discovered we had left two small carry-on suitcases at our house. The cases contained the most cherished possessions of their three-year-old twins, including the blankets and stuffed animals they sleep with each night. It was too late to turn back, so the only thing to do was to figure out how to reunite them and their precious items as quickly as possible. After they boarded their plane at SFO we returned home, called our UPS store on Alhambra Avenue and explained the situation. The employee we spoke with (Lucien) was very sympathetic and told us that if we could get to the store fairly quickly (before a scheduled pick-up) he could get a parcel onto a Next Day Air flight. We grabbed the most essential items (security blankets and teddy bears) and got them on their way at once. The suitcases with the rest of the toys and books we shipped by UPS ground. Thanks to Lucien's exceptional customer service we were able to text the news to the parents that all was well, and the twins seemed satisfied that their teddy bears and blankets would very soon be arriving home in the brown truck. A big Thank You! to Lucien and the UPS Store for such exceptional service. read more

Stay Away from this one.....under new ownership. I am sad to report, missing mail, others mail in my box and misplaced packages. Since the new owners have taken over, it has been one problem after another. Sadly, I am moving to another location. read more

Rip offs to the max. Buyer beware that they up charge postage by 100%. Not posted of course. Not sure how this is justified or how they stay in business ripping off customers. I get making money but 100% profit? I don't think so read more

I went here for a notary last week and the guy that helped me was fabulous. I went to another UPS store a few weeks before and had the complete opposite experience. This store now be my go to for UPS stores. Thank you Lucian. read more

Understaffed- slow. Unorganized. Been going here for years, however, new management is terrible. The manager is never here and has young kids working that are not quite professional enough to understand what needs to get done. Usually one staff person working. read more

I guess a lot has changed since the new management took over. I remember coming to this location and curse myself every time I was here - the wait time used to near infinity. I was here again last week to drop a package, and was pleasantly surprised - it wasn't very crowded, and the moment I walked in, the lady approached me and asked me how can she help. The whole process took not more than 5 minutes and I was out. Much better! read more

I went here for a notary last week and the guy that helped me was fabulous. I went to another UPS store a few weeks before and had the complete opposite experience. This store now be my go to for UPS stores. Thank you Lucian. read more

UPS Stores are franchises, so the quality of the service varies drastically from store to store. This particular store has staff that is always friendly and helpful. Even though their prices are higher than the post office, I prefer to go to this UPS store and get help, rather than waiting in a long line at the post office. read more

Love this UPS store, been going here for years (since it was a Mail Boxes Etc. Store). Steve, the manager, is very friendly and efficient, juggling multiple clients skillfully when things get busy. Over the years, he has mailed many things for me (including a laptop to Europe) and I have never been let down. The shop also provides mailboxes, faxes, notary service, copying, etc -- pretty much everything a small business or individual (without a complete office setup) would need. Great local service with staff who know all their regulars -- don't drive any further for your mailing/office support needs! read more

My Business has me traveling a lot. I needed a place to get my mail, receive packages, package, ship, notarize. This store fit that bill for me. Since then, I have found the staff to be professional, friendly and helpful. I get greeted by name each time I come in to the store. I have NEVER had any issue with the services here. Customer service is rare these days Sad to say) but this UPS store knows all about customer service. I would not go anywhere else. read more