New management and these guys are helpful and nice. They still have lots of cool cards and mailing supplies. Handy to have them in my neighborhood! read more

I've used this place nearly 10 years, now have 2 boxes here. Helpful staff (not cheery, but listen - sometimes he cracks a hilarious joke with an absolutely deadpan face. By the way he's fluent in Japanese also, and occasionally has an assistant fluent in Farsi). Additional services: notary, and they can pack things for you (for a fee of course). The UPS Store's mailbox costs much more than the post office, but the PO can't accept deliveries from DHL, Fedex, UPS, etc. This location can be inconvenient if you life far away because Menlo Park makes a mess of traffic on El Camino Real. After hours, you can enter. If you're concerned about security, identity theft, privacy, losing important mail, you really should pay to get a box here. I don't understand why more people don't use these services... read more

I like UPS stores with good service. I dropped some packages here that were online shopping returns. Some UPS stores don't allow you to use their tape to seal packages or act friendly towards you because you aren't spending money. This one was the opposite. The man working here was full of smiles and helped me pack things up nicely. He was super friendly and I will be back. read more

I came here two mornings in a row trying to ship a package before 9:00, the clerk was so late on both days that I had to leave. This location is just ridiculous. read more

I was somewhat skeptical given the other reviews but actually had an extremely positive experience at this UPS store today. Perhaps it matters who you get behind the counter: today, I was helped by Peggy, who was exemplary. In fact I don't think I have ever had a better experience mailing something. I got a surprise email this morning that required me to print out a bunch of documents and get them Notarized and Overnighted - and today was a Holiday! Peggy was extremely competent, handling another customer and even the phone while working with me, in such a way that I nonetheless felt I was the only person there. She notarized my forms, filled out everything for me on the computer, and had everything ready to go in minutes. She was even able to quote for me the cost for it arriving the next day morning versus evening without having to look. She was cheerful, competent, and communicative. Downside: FedEX was open until 11, while this place closes at 6:30. On the other hand, all the local FedEX's apparently have discontinued their Notary services. The store is just past Safeway if you're headed Southeast on El Camino - it's somewhat small, so you may miss it if you're going too fast. There is parking on the backside of the store; turn right on College and then again on Alto. Don't park in the residential areas behind the store, there's a fine if you park there before UPS closes. read more

I went to this UPS store without even taping my package and they were more than helpful. On top of that they were fast and courteous, a definite 5 star experience. read more

This use to be a really really good UPS store and I have used it a lot the last 5-6 years, but no longer. Today was the last time and I will try FedEx instead. Reason? The new older assistant they have hired who just acts really weird and scary. He gets things really wrong almost all the time, bangs on the computer key board as if he wishes to kill it. Talks in broken Indian way too fast and is obviously either on drugs and have some serious mental issues. I'm seriously afraid he destroyed my last shipment. So, no more. :-( read more

Ali made my day. I have never been here before, but the extra mile customer service combined with patience for my changing my mind after he printed the sticker makes me want to come back. He has enthusiasm for his job and helping people. Thank you Ali! read more

I have been a customer here for several years and have always had excellent service! I was there yesterday and the gentleman running the place came out and helped me bring in my packages from my car since there were no customers in the store at the time. Yes, it can be busy in the store but haven't you had to wait in line at the grocery store? The parking is super convenient. The guy who has been there forever is very competent. The reviewer commenting on this guy's handwriting is really looking for something to complain about. I have been there for notary services and never noticed his handwriting one way or another. All in all this is a great place. Sometimes it's busier than others but I think that's the case in any establishment that's doing good business. read more

I had a mailbox at this store for just over two years and never once had an issue. Customer service, especially from Ali, has always been very good. The location is convenient, but parking can be tight in the small lot. Fortunately, there is street parking available. Highly recommend. read more

I spent 20 minutes creating an online account to use their remote print services and after all that found out the document (40 double sided color copies) wouldn't be ready about 20 hours. No thanks. read more

Every few years I decide to try the UPS store again, thinking maybe it has improved. It has NOT! The guy who runs it quoted a price for me and when it was nearly $7.00 dollars more than the quote (this was after my package was packed and sealed) he then told me about the $6.00 charge for a small box. I feel he cheated me. I will NEVER go there again. Will go to the post-office where they are friendlier and cheaper. read more

Terrible service from UPS. The worst customer service. It is Day 4 and we will don't have the package on its way.

The hours posted on the door say that they open at 8:30 on weekdays. The clerk didn't show up until almost 8:45 and made no apology for me having to wait. read more

I had a mailbox here for over 3 years and have nothing but good things to say about this place. I came in at least twice a week and always had near perfect service from these folks, especially from the tireless guy that's almost always there working behind the counter. I've never seen him loose his patience. I saw some people have written less than great reviews about this place, I don't understand that, maybe they only came in here once or twice, and this place can be very busy depending on when you stop by, (after 5pm is the worst time to come here). I do sometimes see people in here I would classify as high maintenance but given the neighborhood this store is located in, that should be no surprise, having said that, this place is not a high end hotel with consierge service. Best of luck, I had nothing but great service. read more

Very disappointed. Arrived at the store at 830am on May 29 when it was to open. I waited until 910am and still the store was closed. I called and left a message for the owner with the store manager and with corporate. I have yet to hear from anyone. This is unprofessional and there is no excuse. read more

The man in the store Sat,1/3/2015 was very courteous and helpful to the 3 people in line ahead of me, and to me, as well, even though mine was a dropoff for an RMA, and probably represented little revenue for him.. read more

The guy woking here was unfriendly, curt, and aloof. I came in very organized and kindly asking for his help wtih something new to me. Right from the start, he seemed to enjoy giving me short answers and did not seem interesting in actually helping. He kept saying with a sarcastic smile: "sorry it didn't work out for you". I had checks to deposit to my bank (USAA uses UPS as a deposit site). I'd never done it before. He told me I needed my "blue card". I told him I surprised by that because I'd called USAA and they had told me that all I needed was my checks and my checkbook. He was very aloof and said "no, you need your blue card". I told him I had a USAA credit card and a USAA debit card and asked if either of those would allow him to carry out the transaction. Aloof again: "no, I need your blue card". I had to drive to another UPS store and they carried out the transaction with no problem using my debit card. They said they had no idea why the other fellow was insistent on a "blue card". This ended up wasting at least 30 minutes of my time because the other UPS store was in an inconvenient area. The guy at the second UPS store was very kind and helpful. read more