I've only experienced great service with each visit. I frequent this particular mail center because of its proximity to my office. I normally drop off used ink cartridges or toners that start piling up...it gives me a chance to get some air. The PO boxes that are available for rent can be accessed 24-hours, not just when the store is open. Passport photos cost about $12 here and the quality has gotten better. I didn't have to do any retakes like the previous reviewer (thankfully). I've only had pleasant experiences here and can't really find anything to criticize. It's a shame that there aren't more businesses in the area that could benefit from their services. Who could ask for anything more... read more

Miss Jennifer must hate her job because her bad attitude is what I had to deal with. I fell for those corny commercials of smiling certified packers. Because Miss J was not going to pack it. Just throw it in a box, even though I said it is fragile original artwork. She said, "Well I can add more packing but it's going to cost like a hundred bucks more." Yeah I know. That's why I am here. The entire transaction was frowned on with no eye contact. Do not take your packages to this store until they understand customer service. read more

happen to go right as they closed & caught a super sweet worker who was happy to retrieve my mail for me even though they were closed! she was so great!! made my drive worth it! :) read more

Such a rip off. They happily accept amazon returns and then charge you to package it or charge $2 to tape it up!!! Why the hell does amazon say you just need the item and no packaging and the ups store will charge you anyway. Stupid money hungry store! read more

Avoid this place at all costs. Total scammers. They charge $10 to just use the paper cutter. When I asked the woman in the front of I could please use it prior to laminating a document she just handed it to me. Since it literally is just a board with a blade I would've never guessed anyone would charge to used it. But when it came time to pay for the 1 piece of paper I had laminated she proceeded to charge me $ 8.69 for laminating 1 piece of paper!! When I asked her why so much since lamination is 2.99 per page she stated that she charges $10.00 for using the paper cutter but that she was being nice by charging me $5.00 instead. Lmao. I literally made 4 cuts which took me less than 30 seconds!! What a scam! Next time, I'm just driving to the FedEx office or Staples. Her name was Jonah btw. I told her that if I would've known I wouldn't have used it. Ups is a total joke I hope they bankrupt soon. read more

Sarcastic service Wants to tell me how to ship and gets mad when I select other options that ensure proper delivery Tattooed up lady has a bad attitude read more

I have used this store multiple times now and have had wonderful customer service. Yesterday I went in before work and had multiple shipments I needed to take care of and required attention to detail and specific care. Immediately Jule Hall ( I believe that is his last name ) welcomed me and answered all my questions. He meticulously handled each item and did a fabulous job. I left feeling secure about the shipments and the great personal and professional attention I received. I will definitely return because of the friendly and also not being rushed atmosphere. Thanks Jule!! Candy F. read more

I dropped off an Amazon return at this UPS store. It was a very simple return with a bar code already set up. All they had to do was scan my bar code and receive the box. After scanning my bar code and receiving my box, the cashier wanted to charge me $1 to put tape on the box. The box was already good to go. Seriously are you going to charge $1 for literally a piece of tape. Being stingy will not bring you return business. Hopefully the owner rethinks his/her business strategy. I'm not returning to this location. read more

The service is so slow. No sense of urgency regardless of the line being out of the door.

Came in today and Liz was amazing! She not only helped me but promoted the store with all the services they provide. She helped with the perfect box for my shipping, And also told me about the business account setup, and business cards/fliers they make! She said they are a one stop shop! As a business owner myself I would love people like Liz on my team. She was so sweet and full of energy and help me with everything I needed. She's amazing I will definitely be coming back because of her. Great job Liz. read more

This location is very busy. I went here earlier this week and they had a long line. The lady behind the counter was kind enough to allow me to drop off two packages that were already ready to be shipped. She scanned my items after I had left and life went on. She was great! Today I went into the same location to drop off another package that was already ready to be shipped. The line was long and the BLONDE (only one working there) behind the counter was doing busy work at a slow pace while we all patiently waited for her to finish. When she finally finished she looked up and made eye contact with me, looked at my box in my hand, and a gesture for me to move towards her because she saw that my package was sealed and ready for shipping. I was at the end of the line but I moved towards her assuming that I would be able to drop my package off and leave since it already had the shipping label. And, no other customer in front of me was holding a box that was ready to go...I put the box on the counter and she said loudly and rudely "Excuse me!" And looks at the others in line as if I was being rude and cutting in front of them. I told her my box was ready to ship and I just wanted to drop it off. Then I turned around and walked towards the door. She says out loud with a snarky voice "You're Welcome!" I sad Thank you and went next door to shop. After I was done shopping I decided to check my Amazon account to see if she had scanned my package for return. She DID NOT! So I went back into the UPS store. This time I walked straight to the front of the line and when I had walked in she saw me and ducked behind the wall in the back. She knew exactly why I had came back! I said "Excise me, I want my box back since I can see that you didn't scan it!" She went right to where it was and took her sweet time giving it back to me. I said "I don't know why you have to be so rude. You could have scanned my box for me knowing that it was ready to ship but you tried to send it back without it being scanned hoping it would be lost and screw me on my end." I took my box and drove 5 minutes up the street to another UPS location and I was in and out in a minute without any attitude. This blonde lady at this location is shady and rude. And she could care less about making you wait or she makes it a point to teach you a lesson when you decide to leave your prepaid ready to go package on the counter to avoid waiting for 30 minutes because she wants to take her sweet time helping her long line of customers. People that don't have common sense, customer service skills, are dishonest, lazy and have no efficiency in mind, have no business working in a place that ships hundreds of boxes daily. Especially, right before Christmas. May karma find you where you decided to leave it. Merry Christmas Blondie! Hopefully Santa brings you what you earned this year! read more

Yesterday I had a 34-inch monitor to return along with its components and one of the women who worked there apparently was just arriving at work and got out of her car near me and knowing she was headed into the store ignored me and kept on going. I had to ask her to get help for me. Now I mumbled You think her a-- would have helped me. She made some comment and went into the store. I went in there and told her " You think you could have offered me help or to get help. This other lady possibly Mgr quiets her and then tells me she's not on the clock. I say, OK then she should say that and offer to get someone, not brush me off and ignore me. I was pissed and she then wants to tell me to lower my voice. Screw that! I said It's about providing customer service? They were both wrong and I had to struggle bringing this big box in on the dolly, out of breath. I am 67 years old and they could have cared less. I hope this is a franchise and the owner of the store sees this. I will NOT be going there anymore. read more

Marisella was super helpful. Everytime I order an online item and don't like it, I usually just suck it up because I don't want to go through the hassle of returning it. Today I went into ups and she was running the place alone, working through a couple people ahead of me super efficiently. I needed some help printing a label and packaging the item and she made the whole process easy for me. She went above and beyond to be friendly and save money too. read more

Okay, so here is my story....I have. Postal Mail Box at this location. I stopped in today, on my lunch, to check my mailbox box. I was preoccupied with what I needed to get done after lunch and when I went to the counter to obtain my packages, the sales agent had already had my packages on the counter prior to me getting there. The sales agent was Solange. She remembered my box number and assisted me with a smile like always. Today was different because it was a rough work day for me and this kindness really brighten the rest of my day. Thanks Solange for your kind assistance today and ALL days. read more

Only Hancock Location: The only UPS store I have ever delivered to that requires you to Stamp the envelope (a.k.a. Postage Required) for the customer's Mailbox On-Site???? This means I deliver the package to the location as directed then they ask me to Pay to Put it in the Box??? They admitted they do not cancel the postage; they'd just put it in the Box. So, I had to Pay to deliver a customer's check to the customer's mailbox inside their location that the customer pays monthly for? Not one other place all over So-Cal Even Murrieta has this policy. And when I question the rule knowing every other UPS Location has no problem (and I know they have the right to refuse or do whatever they want) I get basically from them "Well Tuff take it or leave it"?????? If I had a mailbox there and found out I was not getting all my mail due to postage fraud id be an Ex-Customer oh and to the Karen Manager that failed to even try to make things right, I Read your policies That is not one of them.... Read for yourself, or call a qualified UPS Store. read more

Never understand stores that post hours of operation but refuse certain services as closing time nears. Went in for live scan finger prints at 5:30p, their hours say the close at 6p. Was told they stop doing live scan an hour before close and would have to come back tomorrow. Waste of time and fuel. Why even bother posting hours of operation if they don't offer their full services during that entire period. Will avoid in the future if possible. Just reading other yelp reviews now, seems others have had similar issues with notary and even packaging. If you don't want to work past 5p then just close at 5p. Would be less frustrating for all involved. read more

Went to mail a important package but apparently they see the L as the number 12, had to go on a wild goose chase to get my package

Came in to ship an item (Box) and I had forgotten an item and figured I'd just slice the tape open a bit and slip the item in the box and ask UPS for a small strip of tape to reseal the box. I was shocked that they were charging me 1$ for taping fee. Apperantly this store does not practice a service champion attitude. If UPS continues this the competitors will eat them alive. read more

Thank you to Maryann I believe sorry if I got your name wrong. Your service was amazing even with that terrible lady being so rude when you were just doing your job and explaining her your company policies. I applaud how polite and respectful you were able to stay under such terrible circumstances. Thanks again and good luck! read more

I have came here quite often, they are AMAZING STAFF!!!!. These are great people, always smiles, they take the time to help and be patient with you. Communication is key and they have it!!!!! Always have been great workers. Recommend Comming here !!! Great people surrounded by you. Thank you ups !! read more

This is a great store and the employees are very helpful. I needed to get fingerprinting done to apply for my insurance license. When I arrived at the store they were very busy, which is a great thing. The lady's working still took time to greet me and tell me that she would be with me in a moment to help me. The wait was about 5 minutes and I asked if they did live scan finger printing for the state. The lady said yes and explained how the process worked. She helped me and was pleasant during our interaction. Whomever trained the employees at this UPS store location needs to be commended as well as the employees. read more

Bridgette lied straight to my husbands face and told us a package (that she had processed shipping labels for & was made aware of for 3 days IN A ROW) never arrived & gave us a number to call. Cool. Put your mistake on someone else. Glad I called the number - Turns out Bridgette refused our package. On the same day we were in the store asking about it. So she lied that day, then again the next day when we came back to ask about it again. read more

My go to UPS Store. I highly recommend them. They are very nice and helpful with excellent service. They have helped save me a lot of money with my shipping needs. read more

Today was my second time using the UPS Store at the Hancock Bridge location. Both times Lori waited on me and both times she was unfriendly, snippy and impatient. This made for an unpleasant experience. If at all.possible I will use another location. read more

Every time I go there the girls are so kind to me and so good about getting me whatever I need as quickly as possible. They're super nice and also super fun, always leave having laughed a ton. Love this UPS, it's the only one I use! read more

Returned some packages here for USPS last Saturday. Lady assured me they would be placed with the pick ups for USPS and go out that afternoon. One week later and the packages still haven't even been scanned by USPS! They lost or stole my packages and left me with no receipt. Very shady and unreliable workings. read more

After the horrible experience at USPS across the street. I came here to ship the items and I had the best customer service. I was there so quick in and out within 5 minutes even though I had multiple items to ship. Emanuel was great and had the best customer service. I will definitely come back to this location for the outstanding service by Emanuel. Thank you so much read more

I love this store for dropping off Amazon returns or and UPS returns. The only problems for me was no one told me don't by boxes there. I bought 3 boxes and cost $34.00/ read more

Very good service. The person name bridget helped me right away. I recommend everyone come here

A few weeks ago I stopped in The UPS Store to get my passport pictures taken because the line at the Post Office was ridiculously long. While I don't expect a glamor shot, the pictures turned out pretty crappy, and even the passport lady at the Murrieta Library said I was too washed out and had me return for retakes. I realize it's just a point and shoot process, print the picture then crop, but the young girl that took them barely took a second to do either step. She was definitely quick, I'll give her that. Recently I decided I was tired of losing my mail to nosy roommates and having my water cut off because they "lost" the bill. After calling around to various Postal Annexes and mail box rentals I decided on this UPS Store location because it was on the way home from my gym. Plus, their monthly price was only $12/month whereas everyone else was $15 at least. A few bucks matters to me! When I renew in three months, I can get three months free if I pay for a year at once. This is something I plan on doing, but I noticed many other mailbox rentals offered this deal as well. When I showed up there was one other person in front of me, waiting for some confirmation so I was helped right away. After the cashier made sure there was a box available, I filled out my form,. Once completed, I had to wait for a couple others to be helped. As I stood off to the side, the cashier assisted someone with their copying, and I watched in dismay as she walked around in her socks. Bright pink socks even! (what, no stripes? travesty) I guess I was a bit surprised to see the casual office taken to a whole new level. Even in my office of three, with no public, we don't walk around in our socks or without shoes. Sheesh, wear some slip-ons already! In spite of the wimpy service the first time and the odd sighting of socks the second time, I still retain a mail box there. Just shows how sometimes location is the important thing. I also appreciated how open and clean this location was. Most mailing centers are crowded and crammed with tons of trinkets and and cards on display, one of my greater annoyances. Kudos to this one for the vast openness and clutter-free. read more

Had a great experience at this store. The staff were very sweet and helpful. I needed a package overnighted and the driver was about to leave and Rachel made sure my package was the on the truck and packed perfectly! read more

Spent 30 minutes standing outside of this location waiting for it to open past their posted time with about a dozen other customers ..... Just how I like to spend my weekend read more

Tracy from the UPS store contacted me and took care of my Son and DIL with a check for the TV and money paid for shipping. We appreciate it. Thank you, Tracy read more

Excellent service, pronmpt and respectful by clerk Jordan. Keep up the good work

I've been coming to this UPS location for 7 years. Jennifer helped me today. She was very rude. No customer service skills whatsoever. No please, no thank you. Spelled the name wrong on my label even though I provided the box with the name/address. Asked me to verify the address & hissed at me when I asked for the box to see what address my boss had written on it. Perhaps Temecula FED EX deserves our business. read more

Dropped off my Amazon returns this morning and there were 3 people ahead of me in line that were shipping birthday gifts and you could tell they were going to take a long time. There was one employee working and she saw that I had my box prepped and ready to go. She quickly stepped aside and assisted me while the other customers were still filling out their paperwork. I commend customer service professionals who do everything they can to provide a high level of service to their customers. It's so rare nowadays which is sad but at least you can have peace of mind that you'll receive excellent customer service at this UPS store. read more

Will they open at 11am this Sunday like the hours say? Maybe if the lone employee that day feels like going to work. Will their printer work when you need you job done? Maybe. But don't count on anything. I was waiting until 11:15am on a Sunday for them to open but nothing. Made me late for an appointment, and without the print job I needed. Found our store did not open that day! This is not the only time this store has failed me and others that work with me. Overnight shipments don't get out on time or just get completely lost. Owner understaffs the store and the employees don't care. Go one exit north to the store off Clinton Keith and the 215. They always get the job done. Not this store. read more

200 dollars to ship 15 lbs within the continental us! Of coarse she doesn't mention this until she spends 30 minutes packing it with so much bubble tape that i could have sewn it into a hot air balloon and brought it there myself. She could have given me an estimate when i asked for it and saved yes both frustration. Enjoy the money you stole today. You'll get no more business from me. read more

Went in this morning to drop off my package. For the second time!!!! I was called Sir by the Employees. First time I was wearing all pink‍. It was very insulting and embarrassing!!!!!! You can guarantee I will never ever step foot in that door again. If employees can't even recognize between male and female how are my package going to get to where they need to go. I've been living out here for over 30 years and I've never been called sir and to be called SIr two times at the same place. Shame on you! read more

Fantastic service by Liz! I use them for all my shipping. I've been to a lot of ups stores and always come here to use them and the excellent service. read more