I had a very frustrating experience with this UPS location. I shipped two packages from here to San…read moreDiego, California. One arrived correctly, but the second was marked as "delivered" even though my recipient never received it. There was also no delivery photo provided, which made the situation even more concerning. My husband went into the store to at least request a refund for the shipping cost since the package never actually made it. The employee working at the time said he couldn't start the claim, took my husband's information, and told him he would call or email us soon, which never happened. We never received any follow-up at all. For how expensive UPS shipping is, the customer service here is extremely disappointing. On a previous visit, the woman working was unwelcoming and very short. Overall, this location lacks accountability and basic customer care. Because of this experience, I will never use UPS to ship again ..at least not from this location.

I always have great experiences at this store. Today I had an Amazon return that was difficult to…read moreprocess. I am not super tech savvy, being older and never could have figured it out on my own. They went above and beyond to help me and I left feeling well cared for. Thank you!

I come here often to drop off items since I work at Sentara Norfolk General. If you come at rush…read morehour it's super busy but if you come after 5:30pm it's not too bad. I got here at 6:20pm on a Tuesday and they close at 6:30. I always pay attention to the staff's attitude especially towards the end of the day and the young lady at the front desk was so kind and compassionate even as more people came in at 6:29pm. Kudos to the staff. Though I didn't have to interact with her because the have an Amazon self service station (which is awesome!) I couldn't help but give the staff a shoutout for their excellent service. Keep it up!

I frequently go to the UPS Store to return items from Amazon and other online stores. Recently I…read morewent to this location in Norfolk off 21st Street. I typically bring my packages in boxes not taped to allow for content verification. While visiting this location I was informed that I would be charged $1.50 for them to tape the box. The associate refused to accept my return unless I agreed to this additional fee. This is the first time I have encountered such a charge while making a return, and I found the interaction unprofessional. Due to this experience, I do not plan to use this location in the future.

I went there because the bots on the internet said the most likely place to purchase a post card…read morewas a UPS store and the bots were wrong ! UPS employee told me try Walgreens, which was also wrong! I went to Walmart and bought a greeting card for $5 and mailed it in Norfolk Beach VA to my 30 year old daughter as proof I left Maryland during Xmas and could not open presents until later in the week!

** !! DO NOT USE THIS STORE !! **…read more If I could give ZERO stars, I would!!! . I have a mailbox at the 7870 Tidewater Drive location in Norfolk, VA. I received an email indicating packages were delivered. One was delivered on 9/24/2025, so I went to this store on 9/29/2025 to pick up my packages. I was handed two (2) small items. There was still one (1) missing, that I was not aware of at the time. I returned to this store on 10/02/2025 because additional packages were delivered. I also checked my mailbox. Packages: Again, on 10/02/25, I was handed two small packages. I informed the associate that a package was delivered on 9/24/2025 that I did not receive 3-days prior with my last package pickup. I was told there were no other packages for me. Using my cell phone, I retrieved my email containing the FedEx tracking number and showed this to the associate at the counter. The associate left the counter and returned with my LARGE box. I asked, "Why wasn't this box given to me 3 days ago?" The associate referred me to the "manager" - a morbidly obese white man named "Chris." I repeated my inquiry to him. His response, "You have a lot of packages coming here and you said you have friends that deliver to your mailbox. They are not supposed to do this." Question: What does this have to do with my package sitting in your store since 9/24/2025 and it is now 10/02/2025!! Furthermore, I have since corrected my friends who were ordering items to be delivered to me---OVER A YEAR AGO!!! Chris continued to talk about packages being sent to my mailbox. I ask you, HOW DOES YOUR MANAGER KNOW WHETHER I or a FRIEND HAVE ORDERED ITEMS FOR DELIVERY to my mailbox???? And, is this the current issue in question?? Chris went on to say, "On 9/29/25 you signed for 3 items." I responded, "I was handed only 2 items." Chris then stated, "You signed for this box on 9/29/25." I asked, "Why wasn't this box given to me on 9/29/25 then?" Chris had no response. I then asked for a print out of the packages being picked up today. Chris indicated there is no way for him to do this. I then stated, "So your staff can indicate in your computer that they have given me 3 packages when in reality I was only given 2 and I have no proof of this because NOTHING appears on the computer screen when I sign for my packages? This opens the door for dishonesty, on the store's part, for holding a package and not giving it to me." The manager had no significant response to provide me with. Mail: Incoming mail sits all along the counter top in rubber bands or in piles. It is not distributed to the mailboxes that people are paying monthly for. I informed the manager, Chris, about this also because in the past I have waited DAYS to retrieve expected mail only to find that it has been "sitting on the counter" each time I enter this store. ************ The manager's response to my package and mail concerns I presented, "If you dont like it, you dont have to renew your mailbox when it's due." With that said, I am now in the process of determining who I will have a new PO box with once my current UPS mailbox lease ends. The manager's response was unprofessional and, in my opinion, is not reflective of who/what UPS stands for. The UPS parent store needs to place a closer watch on the individually owned and operated locations. They are not doing a very good job at all. You have lost a once valued customer. Based upon your reviews, Also, I am not the only person voicing my concerns about this Tidewater Drive location store manager. I intend to go to every streaming outlet there is to allow others to see the problems I have indicated above as well as the response received from the store "manager."

Really nice staff! Made my return and also my package sending super easy. They do Amazon returns…read morehere too. The shipping is standard price and upgrades if you need it. I had to mail something out and the staff member was so nice about which box I should use to make sure it got to the person safe. Parking is ample. This is located in Greenbrier area across the street from Jason's Deli/Taste restaurant.

I really like this location. They have a separate kiosk that's easy to send back Amazon items when…read moreyou don't have to wait in the regular line. Whenever I do need help or they're not busy I go up to the counter and they're always super nice. I haven't paid for any shipping myself. It's usually a return for something so I can't speak to the value of anything, but the service provided is amazing.

Ok, ok, so happy to update my experience after they reopened…read more Great customer service from Wendy. She assisted me in printing a parcel label. I was provided a tracking receipt and sent on my way. We discussed the two day closure. I informed her the company website was never updated with the issue. She apologized.

I use this UPS Store quite often. Conveniently located not far from where I live. There are a few…read moreparking spots in front of the store and a larger lot as well. Clean and tidy with just about anything you might need for packing. Fast, efficient and always friendly.

Amazing staff and great customer service. Shipping via USPS, UPS, FedEx, DHL and large freight…read morecarriers

This is my go-to shipping spot. They offer shipping for USPS, UPS, and FEDEX. They also have a wide…read morevariety of envelopes and boxes. I can never remember to buy packing tape for my house, but they are always happy to tape up my packages for me when I drop them off even when I'm using a prepaid shipping label. The shopping center is so convenient. I can always knock out at least one other errand (usually grocery shopping at Fresh Market) when I have to take my packages. Or I can just use this errand as an excuse to visit Starbucks, Gelati Celesti, or CFA across the street. Their COVID practices are great. I've been in about 3x since the pandemic started. Social distancing is enforced and masks are worn by customers and staff.

Every time I go into this location, the girl that works behind the counter is always so friendly…read morealways greet you when you walk in the door super helpful and very knowledgeable. She gets people in and out very quickly. Her service is top notch. She's got great customer service skills. I've gone in there a few times and have had issues trying to get my barcode up on my app for them to scan and she's always so helpful and never has an attitude. I absolutely love this location. Thank you so much for always doing top-notch service.

This UPS never answers the phone. I called Multiple times throughout many days, I need my package…read moreto be sent to a different address and This UPS told me that I needed to call a different number, the different entity tells me that I have to call them, but they never answer their phone.

I had a very disappointing experience at the UPS Store on Independence Blvd in the Haygood Shopping…read moreCenter in Virginia Beach. The employee working the counter attempted to charge me significantly more for shipping by increasing the dimensions of my box by over 2 inches on every side. Since UPS pricing is based heavily on size and weight, this made a noticeable difference in cost. When I questioned the measurements, I was given a confusing explanation about "inner dimensions" that honestly made no sense. It wasn't until I told him I would take my package somewhere else that he suddenly agreed to remeasure the box correctly. Once he did, the shipping price dropped by almost $5. Customers should be aware and pay attention to the measurements being entered when shipping here. I understand mistakes happen, but this did not feel honest or transparent.

Come here for the convenience (great location!), not customer service...the owner guy is pretty…read moresassy