Just wanted to say thank you to the team at #6766 location. I was greeted at the door with a warm welcome. The location is in a shopping strip with limited storefront parking spaces. It is accessible by wheelchair and for persons with ADA needs. Today's service requested was shipping packages and making a drop off. They were swift with the labeling and shipping my packages. I had one drop off item and two boxes which were consolidated per the recommendation of the store employee #167560. Unfortunately, I didn't recall his name; however, he did ensure my items would be shipped for the best price. I was provided printed and email copies for the shipping confirmation and tracking. I was happy to get a good value and have my requested items shipped. read more

The UPS Store - Shipping Centers Near Me - Richardson, Texas

The kindest team member helped me with color printing for a very large project. Assisted me from arrival until the job was completed with patience and a smile. The cost was on point. A great UPS store! read more

Terrible service and staff who discriminate against Asians. Especially the Black woman who spoke to me with an unpleasant attitude, so I didn't like her read more

10/21/24~ I unknowingly came into this UPS store after they had actually closed. A huge shipment of boxes had just arrived and everyone was working with stacks of boxes. The woman at the counter was also busy but she stopped to tell me they were closed, but she would help me anyway. At that point I had no idea of the trouble she would have to go through for me. The information I needed to send my package was on my phone and that phone had started functioning very badly. She had to go through so much just to get the screen back on.. and then I don't know how she did it but she got it to work. I was shocked, because they were closed in the first place and she really didn't have to spend 25 minutes on my broken phone so my package could be sent. I didn't even get her name but I sure do appreciate extraordinary service and such uncommon kindness from any business and that's what she offered. Thanks so much! read more

This is the best UPS store!!! Service is 10/10. They always help out. I go out of my way to come to this location because of how good their service is. read more

The owner and staff are always very friendly and helpful with all my packages and Amazon returns. The lines are usually short. I highly recommend!! read more

This is the UPS Store I drop off my amazon returns. Have not had a bad experience, they make my drop off quite easy. Even when they have many customers, they get to everyone pretty quick. read more

HORRIBLE experience. Fetahi Feredr, the man who works here (might own the location) 'helped' my mom finish packing 2 boxes of ethiopian food she wanted to send to me & my daughter. She securely closed the boxes & put the labels on before she left. He was the only employee present at the store. She trusted him bc he was Ethiopian as well. I got both boxes 2 days later but the second box came 4 hours after the 1st one. That was already weird. Next- when the 2nd box arrived, it was much smaller than the box my mom described she sent. Notice the box says it is 32lbs. The box I received was no where near that- it was maybe 8lbs. ***My mom also confirmed this was not even the box she used to ship the items in. The items were all taken out & packed in a brand new box. She made 25 ziplock- baggies of food and i received 4!! **There was also a grocery bag in the box that my mom did not pack. ALSO NOTICE THE LABEL WAS CUT OFF OF ANOTHER BOX AND PLACED ON THIS ONE! It is taped on and you can clearly still see the parts of the old box. She went back to the store and to ask what happened. He denied any part of opening the box and taking the food and repacking it in a new box. He told her to "make a claim, you will get $100". I called UPS to make a claim and they mentioned that they track any damages seen on packages and no damages were reported until I called it in. This was clearly not a damaged box. Someone, who knows about Ethiopian food took out what they wanted and packed it in a new, smaller box so that the old box would not look like it was opened and re-sealed. read more

The UPS Store - Notice the label was CUT OFF of another box and taped on this new one. - Shipping Centers Near Me - Richardson, Texas

I used this UPS store on a Friday, to be shipped to a location about an hour away. I gave the man the piece of paper with the address on it. CLEARLY marked TO: FROM: They got the addresses mixed up and today the package was delivered to me, the sender. I brought it back to the store and explained what happened. There was never an apology. I was told it would go out the following Monday but I would have to pay for new postage. Not sure what happened to customer service, but it was truly lacking at this store. (as well as most these days) I took the package back and decided to drive it myself, so it could arrive where it's supposed to be. Not what I had in mind this weekend, but if I let UPS ship it again, it wouldn't arrive until Tuesday next week. It was supposed to be there today; Saturday. A simple apology goes a LONG way. I probably would have left it with him and paid for new postage. read more

I stopped in here to ship some equipment back to Spectrum. What prompted me to leave this review was the gentleman working the front counter. He was warm, friendly, and efficient. Even though it was a brief encounter, I can say that this man's attitude will stick with me, and I'll be likely to drive a little farther out of the way to do bus mess at this s location. read more

Great service glad i chose this location. I was greeted as soon as i walked in and my package was handle promptly.

They are always very efficient and friendly. We enjoy having them close by to use services regularly.

This store is really great, all the employees I have encountered so far are amazing with customer service. Highly recommended!

Cant be trusted! Go anywhere else. This location released my package to someone else on 4/03/19. You all have refused to take responsibility for releasing the package to the wrong person. Im left without a phone for over a month. I need the tracking info to be updated and for UPS to take responsibility so my insurance company can mail me another replacement phone. Do I need to file a police report against the UPS location and request video footage to prove Dro Montana was not 4 hours away from home picking up this package?? Ill also be calling BBB today. I understand someone made an error but the right thing to do is take responsibility for your employees mistake. I need you to update the tracking information to reflect that this package was released in error and that identity was not verified. If you are not sure check the video footage. Unless this is an inside job I would expect UPS to have more integrity that what I have seen this past month. read more

I do NOT recommend this store. I base this on my experience on Saturday, January 16, 2021. The employee at this store locked the door on me just as I was walking up to the door. She must have seen me get out of my car with my package. She literally locked the door as I was on the other side of it. I understand if her boss makes her lock up immediately before closing, but as I was there before the door was locked, I would have thought she would have let me be her last customer of day (at 3 p.m.). But, no. She raced to the door to lock it even though she saw me coming. DON'T patronize this store, if you don't have to use it. With customer service like this, they don't deserve your business. read more

I was kind of nervous and scared to come to this location because of all the bad reviews. But I caved in and went, and the man at the front was very nice. He weighed my package and gave me the receipt and told me to have a nice day. He was very kind. I would recommend this place. read more

Really appreciate this store. Lately other stores are so lacking in customer service. Had one recently charge me for a small piece of tape. These guys taped readily and helped me in and out in a rush. They're my go to place now! read more