I went to the Round Lake UPS Store with my wife, and she came out absolutely fuming. There were three guys standing behind the counter, but instead of helping her, they just pointed to the self-service kiosk. If customers are expected to do everything themselves, what exactly are these employees being paid for? Terrible customer service and zero initiative to actually assist people. We offer going to another location. read more

Dum was really nice! since the minute I walked in he was ready to help me. thank you I will keep coming to this store every time I need to send packages or copies read more

Here I am, almost 2 weeks after shipping a package from this UPS Store in RLB and guess what? UPS is reporting they're still awaiting the package! Somebody over there needs to do the right thing and reimburse me for the contents of a package that never left that store. Meanwhile, my customer does a charge-back with on his credit card (rightfully so) and the store manager refuses to take responsibility. I've given them ample opportunities to make good on this, and they haven't! In retrospect I probably should have read these reviews before setting foot in that store. I included a screen shot of the tracking information. read more

The UPS Store - Printing Services Near Me - Round Lake Beach, Illinois

Fast and efficient. Store personnel are very knowledgeable and no exactly what they're doing.

Every year I send a big box with lots of gifts to some family in Canada. Its... always expensive to ship. However I do like the service I get here. They can help with any step of the process and the staff are always friendly, even during the holiday rush when it gets crazy in here. 9 times out of 10 I have no issues with my shipment. They lost a necklace one time a few years back but you can always insure your package for an extra fee so think hard about what your sending and what it's worth. Overall I can say I recommend this business. My package this year arrived sooner than anticipated with no damage or issues, and you can't ask for more than that. read more

Do not use. Items will get stolen/lost. My parents tried to send me my laptop but instead I got a box full of modems and cables. The manager was the one who personally helped them box the item but he either put the wrong label on the wrong box or intentionally took the laptop. They said they would investigate and pick up the incorrect package I received but so far nothing from them. They will not respond to calls or emails. The item was insured and expedited shipping was paid for. So far they have only sent a check that nowhere near covers the cost. read more

I sent a package 3 weeks ago and the recipient has still not received it. Very disappointed. Never using this UPS store again.

I wish I could give negative stars. We shipped a package from this store the contents being an iPad. The recipient of the package received an empty package with the packing material we put in the box still in there but the iPad was missing. The "manager" stated he would file a claim but we've nothing from him and he was the one who taped and put a sticker on the package the day before but couldn't remember if he asked if we wanted insurance. When asked he said "oh yeah". We filed our own claim but know that this will never be founded. The "manager" is a thief Update: the claim was unfounded and a video showed the driver dropping a package that was taped and in delivering condition. However they don't have a video of the store where the box with the product was dropped off and "taped" ready for shipment. No footage of the store where the iPad was removed before shipping. Update #2: After speaking with a few other people there has been management and ownership changes and this location and it has had many complaints. It seems that there is quite the bad reputation surrounding this UPS location. Be aware if you go there out of convenience and use this location. I suggest driving a little further to insure that an empty box doesn't show up where you are shipping things to and your product actually arrives there. read more

People are always nice at this location and work quickly to get you in and out. Go here often and have never had an issue.

Great customer service every time I come here. Dominic was super friendly and balanced with moving with a sense of urgency to help all the customers piling in at lunch time! I would recommend this location for the people who work there! read more

I don't sell on eBay often, but had the need to sell and ship several items. Comparing against dealing with the USPS to do it all, or UPS, I took a chance and went to this UPS store. I worked with Allan, the store manager - who I understand recently took over this location - and he was SUPER helpful. He took care of nearly everything I needed. Also, (like I said, I dont ship items too often) he recognized that I had inefficiently packed one of the larger items I was shipping and made a recommendation to help save me almost $40 off what my original packing was going to be! I was completely impressed with his ability to make this process easy for me. All of my items arrived at their final destinations on time or early so am so pleased that Allan went the extra mile to help. I'll most definitely be using this store now that it's under new management. Allan, thank you so much!! read more

I had a water ski that I had planned to ship out. I bring the ski into the store on a Friday night, and I get a call on Monday that it is ready for pickup. I had my car worked on and was unable to pick it up until Thursday, which they were okay with after I confirmed so. I get there today to pick it up and it is in a massive box. So big that it had no chance of fitting in my vehicle. I thought the box was too large for the item personally. After multiple attempts to get the box in my car I bring it back into the store and tell them it doesn't fit. The woman behind the counter was rude and told me that since I couldn't bring it home I would begin to be charged $25 per day to store it since I wouldn't be able to get it until Saturday. I asked if I could just cancel my order and she refused to cancel it since they "couldnt reuse the materials". I paid $45 to have them box it up. After getting assistance from one of the gentlemen I was able to take my item out of the box and bring it home. He was very helpful which is why I gave 2 stars instead of 1. Besides the helpful gentleman that took my item out of the box the rest of the staff was unhelpful towards me. They should have given me a notice that the box they put it in was big to the point where A regular car won't work for it. I will not do business here in the future. read more

Slower than molasses and not feeling very safe in this store. There were a lot of people and ended-up being in the store for about 40 minutes to just drop-off Direct TV equipment.....which only 1 of the two guys is able to help with. Although they try to keep people apart, it's a small space and it's really not possible. What bothered me the most was while the rest of us had masks on, an older teenager walked in without a mask and neither of the associates said a word to him. read more

I made a number of trips to this location over the past week. My parents moved out of state and I had to have items packed and shipped to them along with having many pounds of papers shredded. While everyone was nice, I have to say that your employee Tony was super. He helped me carry boxes. He was attentive and concerned about the family items I was shipping. I think I shipped at least ten to twelve boxes during the week and I had about 80 pounds of paper shredded. I recommend that anyone who needs to ship anything use this location. Kudos to Tony, I think he deserves some special recognition and possibly a raise or at least a bonus. read more

Dropped off two items to be packaged and shipped in December. Recipients of gifts never received packages. According to UPS tracking package was never picked up. From UPS store. (I was told by UPS Store this was not true). I opened a claim with UPS store in Dec and stopped in for statuses every 1-3 weeks. Today when I stopped I was told claim was denied and since it was so long ago to call UPS directly and I couldn't have copies of the claim. I was also told that food items wasn't insured ( there were more than food items in each package) I spent 69$ shipping to send items and that wasn't even offered as a refund. I had to call my credit card company to get my shipping and packaging charges refunded. read more

Called this ups store Thursday evening a little after six looking for a late drop box. The person who answered was friendly and helpful and gave me an address in Antioch. I repeated it back to make sure. Drove up and down the street in Antioch looking for it. No drop box. Called at 6:20 and no answer. Called at 6:26 and got the recording with their hours stating they were closed. Called Friday morning to find out the deal with the Antioch address. The person was quiet for quite a while, I thought we were disconnected. Then said he did not know why they said Antioch it was in Hainseville. When I mentioned I called at 6:20, he interrupted stating I must have called at 6:30. I told him, NO, my phone has a time stamp and it was 6:20 then 6:26. No apology for the wrong information. Nothing just silence. read more

Great store,friendly employees. Very good at customer service. Very clean store. I enjoy coming to this location to do business.

Called ahead to confirm they spiral bind and was told I can wait for it. Drove a ways to the store, waited in line, and when it was my turn I was told I had to make a second trip back after they can get to it. They're too busy. REALLY? What part of customer service and fair treatment do they not understand? It's okay for ME to wait in line for my turn and make a SECOND trip. I'm insulted! Don't offer the service then! read more

Ship your packages here. Boxes, envelopes and other shipping supplies available here too. Just a small storefront but can get all done in one stop. read more

The UPS Store - Printing Services Near Me - Round Lake Beach, Illinois

The best customer service! They helped me file a claim for a broken package and walked me through step by step. They called to check to make sure the claim went through and was being handled and also called to update me on everything. read more

This UPS Store gave us one of the best service EVER! Matt and Ted went ABOVE and BEYOND to help in any way possible! They were so willing and eager to answer any questions we had and helped with issues. 3rd time visiting this location and never had a bad experience. 5 STARS!!!!! read more

The staff was always willing to help me with any of my problems. I was able to ship out multiple packages in a matter of a few minutes. Great customer service. read more

Worst customer service ever. Girl working can only say YUP no thank you no nothing. Will take my business elsewhere.

Dropped off some stuff for shredding yesterday. I mentioned I would be back today with more, was told come on in. Went back today on my lunch hour, with about 20 pounds of shredding. They said they cant take it today, their containers were too full. So, almost wasted my lunch hour, but went to Office Depot, they had no problem with it. SO, hit or miss on this one. Understanding there are limits, so should have been told to wait a day or two before returning...... read more

mateo should not be at the front desk taking in packages. he was in such a hurry he couldn't type my name or address correct on the shipping label. I called the store mgr and spoke with amy.she said she would have a talk with him. anyone using this store should check for the accuracy before leaving... read more

I have been to this location several times, however my last experience was a little embarrassing.. I went to print a USPS shipping label.. The copier did not have a credit reader, so a woman helped me print it.. I did not have any cash on me. I told her that I only had a credit card and no coins or cash.. And she actually said, "Whatever....", for $0.08.. Sad read more

Just left and I don't understand the negative reviews. The customer service was great and the location is well-maintained and clean. Really easy and fast to make my Amazon return. I couldn't be happier. read more

I dropped off a very large 32 pound box yesterday and I told this young man I will be right back while I park my car. When I walked in he handed me my tracking number and said I was all set to go! Not only how impressed I was that he was so quick, but his customer service was outstanding! His name is Ted!!! Thank you Ted for being an outstanding employee! Highly recommend this store! read more

In searching for the location of this place I stumbled upon the negative reviews. I thought maybe in the months since the last one that the customer service would have improved. Not so much. The girl working had absolutely no manners and no people skills. I was treated like a burden for being there. I will never be back after this and I highly recommend that with all the other places there are to ship in the area, you take your business there instead. read more

All negative reviews must be accurate and not exaggerations based on my experience there today. The girl behind the desk is absolutely rude and acts like you have inconvenienced her in some way. If I could give 0 stars I would. Just go to the post office that's maybe 2 minutes away instead. read more

Update - Went there yesterday and was assisted by a very nice young man who was pleasurable and eager to assist.

I received a tag on the apartment door letting me know I had a package waiting to be picked up at this UPS store. I picked it up the following day and it was only part of the order. Trusting that this girl at the front desk was competent and would check to be sure she was giving me my full order, I assumed the order had been shipped out in separate boxes and were arriving separately since I had only received one tag on my door. Almost an entire week passed before I checked the tracking number only to find out that the package was delivered there at noon the day I picked up my other package--so nobody left a tag letting me know they had tried to deliver anything and nobody at the store checked to make sure they were giving me all the packages that were there for me. Way to be great at your jobs guys. read more

DO NOT DO BUSINESS HERE! I shipped a package from this location. The package made it to the state I was shipping it to. However, it got sent back to me do to it being damaged in shipping. This is the totally unprofessional part... UPS refused to honor their damage insurance. They claimed the item was not packaged correctly. Let me get this straight.... you take my money, pick up the item from the store, ship it halfway across the country, admit to damaging it, don't give the receiver a chance to even look at the item, ship it back to me, and NOW mysteriously, it's not packaged correctly.. really? Then to make things worse, UPS will not talk to me because they will only talk to the shipper. Which in this case technical was shipped by the UPS store. Now here is the biggest disappointment.. the store would not stand up for me and demand at least me shipping charges. So, now I am out $110 with no recourse at all. I will not use UPS again. If they are the last shipper on Earth, I will absolutely not ship from a UPS store. I would drive it there myself before using this particular UPS store... shame on you.. if I were the owner of this store, I would invest in some customer service classes.. read more

THE WORST SERVICE TRUST ME THERE ARE MANY UPS STORES YOU CAN GO TO & THIS IS NOT IT. Just moved into the area I sell on eBay, Posh, Mercai and Etsy so I've been looking for a good place to print labels since my printer is not working and won't be for awhile .. First time I went in I was charged a price that I thought was a bit high for 1 label next 2 times I went in I was charged a fraction of original price ~ Today I went in and was quoted the higher price for ONE SINGLE LABEL, this time I called them on that price but the guy at the counter pretty much called me a liar and said ABSOLUTELY NOT NEVER IS IT THAT PRICE - For me it's not about the money because truthfully I can pay it either way, it's about how I was treated when I told him it was not correct and that I was not going to pay that price (because he treated me like garbage) He ripped up the one single label in my face .. I'm happy they are such big shots that they do not need small sales with the potential of retaining bigger sales .. RUDE DISRESPECTFUL & ARROGANT. I WILL TAKE MY BUSINESS ELSEWHERE AND MAKE SURE I POST ON EVERY SOCIAL SITE THERE IS TO LET THE PUBLIC KNOW WHAT KIND OF DECEPTIVE GREEDY PIGS RUN THIS PLACE I WILL TRAVEL MILES OUT THE WAY I WILL PAY DOUBLE THE COST IF NEED BE ... RUDE RUDE RUDE read more

I was less than impressed with this store, especially compared to my home store. I walked in with an infant carrier at three big boxes and neither of the girls offered to help (maybe I'm just spoiled at my store?). I had called beforehand to ask if they would print the mailing labels for me and tape the boxes since I am not staying at my house right now and they said yes but it would be $1 for the tape. I said that's fine no problem, but then they charged me $4. My husband just lost his job and I just had a baby so we have NO money so if they would have mentioned that it was $1 per mailing label when I asked then I would have printed it at an Office Depot or something. I know $3 seems insignificant but we need every penny and I was less than happy with how they handled it. read more

This is what Brown did for me... I work for a company that uses UPS for shipping. Hopefully not much longer. I pay for and print my shipping labels at home using my ups account and drop off my packages at the UPS store. This Round Lake Beach location refused to accept 5 12x12 boxes on a Monday afternoon stating they did not have room. There was a man with three boxes slightly larger in size that walked in just before me and they took his. I wont name names but the woman working behind the counter then said no offense but we need to take care of our paying customers first, you can come back in an hour and we should have room. I'm a reasonable person and that still makes no sense what so ever. These packages did not pay for themselves.... We are all paying customers. I just hope UPS learns how individual branches are interacting with all of their customers and works on improving their customer service. Since I prepaid and printed my own labels they want me to come back and waste more time when I could just leave them now and be done. Great way to do business. FedEx, DHL.. its good to have other options. I would recommend avoiding this location if you can. read more

This place has the most miserable people I've EVER dealt with. I'm usually in-and-out here with drop offs but there's been a few times I needed to ship things to residential addresses and they are extremely unhelpful and depressing. When you ask questions or need help with packaging, labels, etc you can see right away they are there to make you do all the work and find the easy way out of a challenge they may face as an employee. Do yourself a favor and take your business to the shipping point in gurnee or pretty much any other UPS location. These people are a bummer and fail at being a decent human being. read more

I'm posting more so for the courtesy of the staff than the store itself. It was my first time in the store today and I had a horrible experience with another customer - go figure. He was very condescending and passive aggressive towards me and made me very uncomfortable. I left as quickly as I could and in a matter of 5 minutes (I'm assuming they waited until he walked out) I get a phone call from one of the staff members with a very sincere apology. She assured me that I did nothing wrong and that he's a "regular" who is very unpleasant. I know that they didn't have to call me, but I so appreciated that they did. I was very caught off guard by the other customer and left extremely upset. read more

never ever use this store. had them package and ship a statue to our home, and it arrived in pieces. had paid for insurance,,, good luck getting the money. i had to do all the work to take pictures of the packaging, the shipping label, the size of the box and number they used. then i had to find a picture of a statue and price to prove it was worth what we insured it for. u.p.s. should pull there permit to be affiliated with them. read more