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    The UPS Store

    2.9 (102 reviews)
    Closed 8:00 am - 7:00 pm
    Updated 1 month ago

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    Response time

    4 hours

    Response rate

    100%

    Services - The UPS Store

    Shipping centers

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    Just returning some items
    Yesenia R.

    Nothing is free. I guess I should have known better so I'm just going to blame myself. I will warn others if you have any kind of return it has to go in a box. If you have no box it will cost $8 great . Luckily I had a box. I asked for tape for my box another $8 so at that point I told the guy I'd come back because I'd be spending more money trying to return the item. A very nice lady came out and offered me to use her tape because like me she too thinks it's ridiculous. We still have kind ppl in this world. There is hope!. Thank you to the sweet lady who gave me a few pieces of tape and helped me tape up my box. By the way returning with Amazon at Kohl's is so much easier and convenient, they will print out the label and do the packaging for you !! Amazon/kohls W UPS L big big L lol Also all return packages are sitting in the lobby with easy access with one person behind the counter. It's so easy for an employee to be distracted with many customers for someone to walk in and grab a box and go. It would be much secure to put the packages behind the counter. At Kohl's they scan your label. So even if the packages are not secured at least you know the return has been scanned and accounted for .. Again big big L for ups store.

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    3 years ago

    both scott and precious are the most courteous and helpful customer service agents. thank you

    Business owner information

    Photo of Local

    Local

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    5 years ago

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    6 years ago

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    6 years ago

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    6 years ago

    People there are rude and they wear masks on their chins if at all. It's gross. Go somewhere else.

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    8 years ago

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    4 years ago

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    6 years ago

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    5 years ago

    Great location with the best service! One stop shop for a lot of your needs. They even have birthday cards! Lol.

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    7 years ago

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    9 years ago

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    6 years ago

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    4 years ago

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    11 years ago

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    12 years ago

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    9 years ago

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    13 years ago

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    11 years ago

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    10 years ago

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    15 years ago

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    Page 3 of 3

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    Siah at the ups store was so helpful with my Amazon return, he explained with my special return how to pack it next time.

    Mentioned in 2 reviews

    Read more highlights

    The UPS Store

    The UPS Store

    2.8
    (71 reviews)

    My mom been using this ups regularly due to retirement pension requires her to annually submit and…read moreaffidavit plus she have other retirement stuff also something needs notary. However recently I found them not too efficient at times plus last time they forgot to have my mom sign in front of them and she have to resubmit the entire document.

    Poor Service, Miscommunication, and Zero Accountability…read more My Situation: On October 2, 2025, I visited this UPS Store to ship a set of important documents to Mexico. I asked for overnight delivery, was quoted about $93, and understood it might take a couple of days due to international shipping. My goal was simple: get these documents to a hotel in Mexico as quickly as possible so the recipients, who were traveling, could receive them before checking out. Once I got home, I noticed the receipt showed an estimated delivery date of October 8, not overnight. I called the store immediately (as my screenshots show) and was told overnight service to Mexico doesn't exist, and that the printed date was correct. My recipients extended their hotel stay to wait for the package. * By October 7, tracking still showed delivery for the 8th. * By October 17, the package still hadn't arrived. Tracking then claimed the hotel room number was incorrect which made sense, because the recipients had already checked out after waiting longer than planned. * Later the tracking message changed to "address information required," even though I provided the hotel's business card directly to the store clerk when I shipped it. At this point, all I hoped for was the package being returned to me. On November 17, I called the store and spoke with the manager, Cindy, to request a refund since the package never arrived on the date printed on my receipt. Instead of helping, Cindy was agitated, condescending, and dismissive. She questioned me multiple times with, "What does address required mean to you?" and blamed me for the issue, saying I should have checked the address myself -- even though I handed them the hotel's business card and watched the clerk enter the information. I calmly tried to explain, but Cindy insisted her employees would "never" do that. When I asked her to stop yelling at me and told her I would leave a review and contact the BBB, she hung up on me. Not once was I offered a refund, a partial refund, or even basic respect. This situation was mishandled from start to finish miscommunication, zero accountability, and outright disrespect from management. I would never trust this location with important documents again. I often ship to Mexico but decided I'd go UPS this time. You might get lucky here but I definitely won't be taking that chance again.

    The UPS Store - shipping_centers - Updated August 2026

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