This is one of my favorite ups store to go in. It always has what I need. The staff is super helpful. The young lady Priscilla is very helpful when I go in from time to time. She always makes sure I'm satisfied with my service before I leave. I would recommend this UPS Store to my friends and family. read more

Ask them to print my shipping label and they did it without hesitating. Nice Friendly staff... i would go here again. read more

I went to the store to scan a few pages and ship a package to Mexico, I was helped by Dianna and she was an absolute gem. She was so patient and helped explained everything including shipping guidelines for my international package. She went above and beyond and helped assured me of my package. We also engaged in conversation and she was pleasant to speak with, I will keep coming here for future shipments! read more

Friendly customer service! Every time I come in, I always get helped by cashier Arwind. He's professional and nice, thank you. Seems safe, customers keep their distance and everyone in the store wore masks. read more

If I could put zero stars I would. I went today and there was a sign on the door saying they would be back in 15 minutes. I waited for 20 and when the lady came back. I asked for tape which she said would cost money, I was a little confused cause I haven't been charged before. I then asked for a slip. I said it was a little inconvenient to wait for 20 instead of 15. She then wanted to refuse me service and said I was rude. Where is your sign refusing service UPS? I had to basically beg her to take my package and even then she was still extremely rude!! I have never been treated like this before. UPS should invest in hiring people who understand customer service and also enough people so you don't need to close for your employees lunches!! Incredibly disappointing today!! read more

I am a single father and decided to take my 6 yr old son with me to fax some paperwork for court. I was going thru so much in my mind and taking a 6yr old to a place like this ain't the best idea. Not fun for a kid. But Devyn a very beautiful girl(employee) was so nice with my son. He liked her and they had long conversation while I wrote and got my paperwork ready and order for fax. Made it so much easier for me to do everything. Very attentive and courteous with a great attitude and great customer service. My son still asks when are we going back to see her. Lol For my first time visiting this Ups location I was well received by Priscilla. She was courteous and very helpful with my need of use of Internet on their desktop. She even gave me ideas for something I was trying to do. She then fax my paperwork with a great attitude. We need more employees like her. read more

I personally think giving this place even one star is a little too much for the service they provide. The person at the counter was rude and they charge you for using their tape which I think is ridiculous! I've been to other UPS stores they always have tape and pens outside for people to use! I didn't have cash on me and they don't take card anything less $5. So had to buy unnecessary items just so I could use their tape for the address! Never coming here! read more

Love this location! It's never busy so the service is quick. The tall boy with thick eyebrows and big eyes is extremely friendly and helpful. I didn't catch his name but he told me he's leaving for college in SoCal soon. Definitely going to miss having him help me! read more

I visited this location yesterday and was very extremely dissatisfied with my experience. I came in asking about the cost to ship an item and placed near the scale. I was rudely told that I needed to buy a envelope to put in it. It wasn't until after I placed it in the envelop that I was told that the price would be $16. That is too high of a price for me. When I asked for a refund for the envelop, the girl at the counter told me that it wasn't possible. I already have envelopes at home and didn't need this one. I asked for a manger for a refund, but she said that they weren't present. Why wouldn't she tell me that before I was forced into putting it into an envelope? She could have given me a quote before I wasted my money. She was very rude and although I have used this location many times in the past, I will not be returning. I would also like a refund. Employees should not have bad attitudes towards undeserving customers. read more

I'm not sure if the same folks who worked at the UPS Store down on Almaden Expressway next to Safeway are now working here off Capitol Expressway next to Lucky's, but service continues to be top-notch. I would use UPS for any of my shipments based on the friendliness and expertise of staff at this particular location. read more

UPS is fortunate to have Priscilla and Judith at the UPS Store on 541 W. Capital Expressway in San Jose. It was a pleasure to do business with two exceptionally helpful and caring individuals. Today with SERVICE nonexistent, the care and attention afforded each customer was refreshing. I will certainly refer any potential customer to your store. Lorna Brown read more

Small branch, but quick & easy with no hassle! Came in late to drop off a package and was quickly greeted & my business handled. No line! Can't beat that. read more

Don't waste your time with this store. I went there to have documents notarized. The lady clerk said it's $25.00. When given my documents she said they don't do Homeland Security (FOIA) documents. She had no explanation when I asked her why. I left in disgust and went to the UPS store 5 blocks away. Not only did they notarize my documents but it also only cost me $19.95 including scanning and emailing of documents to me. read more

Positive experience with service from Rita. Arrived to the store upon their opening in the morning, Rita was friendly, knowledgeable and courteous. She got my package sealed and delivered in a timely manner. Thankful to have her help in getting this task taken care of easily. read more

Just your everyday ups store with most of the time above average customer service. I have been going here for years with all my ups needs and never have had any trouble. Customer service here is very friendly and they are always more than happy to provide extra tape on your packages without any additional fees. Never have to really worry about long waits here either. The staff are pretty efficient and generally they get through lines pretty quick. Only downside is that sometimes they open like 10-15 minutes late. That has happened to me a few times and to a friend as well. I just go at noon now so it is not a big deal. read more

I have been a loyal costumer since 2012. Santi is a great businesswoman. Priscilla provides great customer service and is very professional.

I've been to a few UPS stores and by far this location is my favorite one. Priscilla was very friendly, professional, sweet, patient, and was very knowledgeable of any and every question I had. I was very impressed and satisfied. She's also very fast and really gets me in and out of there, I'm always on a tight schedule and it works out perfectly. Definitely will be back at this location, I will recommend to friends and family. read more

Convenient location but parking is ridiculous. I go way out of my way to the Almaden Expressway location when I have lot to drop off. Recently I went there on Saturday morning and it was still closed way after their posted open time of 10am. I was very upset about that! I left about 10 after to go to a different store. I will avoid this location from now on. read more

Lived across from this place for two years so when lazy I use the location and have learned their ways...that being said, that aren't the friendliest workers here and their social skills seem to be lacking, as well as their "informative" skills...if you don't know what you're doing or have a bit of knowledge on what the typical cost for mailing your package should be, then ask questions and ask them repeatedly. Know your options and comparable prices with other shipping services, otherwise if you say nothing they will just charge you the most expensive price regardless of what you state you "mind" (in terms of time delivery, regular or first class, ground, insurance, etc) meaning, if you don't know what you're doing they aren't going to try to help you with the "cheapest" option for what you require. They won't even list you your options. Know what you're doing and have everything ready when you walk in and it'll be fine. 2 stars given because it's a convenient location for me and my packages have always reached their destinations. I send enough mail out that by now I know what I'm doing, otherwise I'd definitely go elsewhere. And on a last (unimportant note) it's ALWAYS blazing HOT in here no matter the temp outside!! Haha! read more

This is the worst UPS store I have seen around. They basically want to squeeze money out of you. This has been my experience many times in past there with most recent one this morning. I went there with my package and my prepaid shipping label in my hand. I asked the lady behind the counter if I can get a piece of tape to put my shipping label on the box. She answered "We charge for tape, are you ok with paying for that?" I was shocked, who asked for tape to fix the shipping label on the box. Every other location, USPS post office, Postal Annex, Fedex give out that as a courtesy to customer. I forgot to ask how much she was going to charge me, because for a dollar or so you can get a whole bundle of that tape at stationary shop. I think this was ridiculous to charge for a piece of tape to fix my (expensive)pre-printed shipping label to the box. All I was asking for maybe 2-4 inches of tape. Ridiculous, Cheap and shameful for UPS part. I hope they read this review and do something about it. -Furious UPS customer. read more

Poor service barely could understand them and have no idea how to notarized anything.

Thank you so much Priscilla for the notary service that we need every time. She's amazing and friendly with a big smile on her face always. Such a wonderful staff to have and lucky for the UPS. read more

This is the worst one by far! I came here a few times and they were not open at the time suggested. They should just open at 9 If this is going to be a constant thing. Totally lack of discipline because this has been for a few months of the same problem. My friends and I are very disappointed in the staff. read more

Had to stop in at this location by chance. I had a last minute package that needed to be delivered via UPS Overnight. I was skeptical to utilize an independent retailer but to my surprise I was completely satisfied with the quality of service and professionalism provided by the clerk. Coming from a corporate industry to this place that is smaller than the mailroom at my company really made me feel confident in my choice to utilize their services. The clerk was extremely helpful and very informative, friendly but professional, explained my options and made a few suggestions that allowed me to decide which one I felt would best suit my needs. I highly recommend this store for any UPS shipping needs I waited for delivery confirmation of my package before I wrote this review. Thanks Priscilla for making this last minute endeavor an easy experience. Your professionalism will go a long way if you keep it up! read more

I paid $30 to overnight a card to my Mother for her birthday and Santhi "helped" me. She laid out the tag and reviewed the info with me. It is now a week and a half later and I have been informed they will not be able to make the delivery until Monday... TWO WEEKS FOR AN OVERNIGHT DELIVERY. The reason they stated was because it was addressed to "mom" instead of stating a first and last name, something Santhi never told me as she filled out the form but still had no problem collecting my money. Apparently the apartment number (of which there is only one, with one person living there) was not sufficient. I was told I could not get a refund and had to accept paying $30 for an overnight delivery that took two weeks. I will never use UPS again. read more

Very nice and very helpful. I needed to print out over 100 pages and I was just dreading the price but it turned out very reasonable and I was in and out within a few minutes. Only downside was they didn't have a heavy duty stapler but you can only ask for so much. overall the woman was very friendly and helped me with the computer as I had never done it before. She even gave me a 100 page discount :) read more

Would give a zero if it is an option. I went to drop off a return package and needed to print the return label. They claim they print then charged me $2 for using their computer for 3 seconds to print, besides the printing fee.-- I simply don't see how I could print without using the computer! Then I was charged another $2 for taping the box!! It was a regular small box and all they needed to do was run the tape across the box. I was never charged for that anywhere anytime. And I only got to know that when I asked about the supposed to be nothing but turn out to be more than $4 charging. read more

I received great customer service from Rita and Priscilla. They were both friendly and very helpful.

Fast service. People are always helpful. Items are packed very carefully. Best UPS Store I've visited.

Another great experience I had today at this location! Such a easy and fast process and they are always so friendly. Always feel so welcomed when I come here! Get my questions answered and always have small talk with the associates who are always giving 100% customer service. read more

Awesome store! I got to the store before they opened and i was stressed i would be late for work but i needed to drop off my package before i started and i was lucky enough the ups young lady opened the doors early for me! I'll be back at this location! Nothing like a business who cares for the customers needs! read more

Absolutely amazing customer service! Not knowing the exact time the other associate would be in to notarize my documents, the associate took the time to call her to find out an exact time that she would be on site and also notified her that I would be waiting for her. The other associate arrived at the time she stated and immediately notarized my item. Both associates were very helpful. read more

Had a very good experience today. The lady behind the counter was very helpful. I believe her name was Prisicilla. She answered all my questions. I will definitely come back here the next time I need to ship a package. read more

I Sent Out A Card From This Location And It Got Lost I Sent It Out April 24th And Still Hasn't Arrived..

Always in and out of the store satisfied! The young ladies on friday were super nice and helpful!

I'm a daily customer her I fax, print and use the computer never had an issue. I won't go anywhere else, it's never packed you get in and get out quick. Priscilla she's very helpful and very sweet she's always helped me out with any questions I've had. I will definitely recommend this UPS to anyone. Thank you Priscilla for being so helpful .. read more

I went in to go ship a package to my grandfather and I was having some trouble doing so,so I decided to the go to this ups.Luckily Priscilla was there to help me out, she guided me on how to ship my package and I was in and out.Very nice person and I will be returning. read more