I would give the Store and its Staff 5 stars because they are very pleasant, efficient and knowledgeable. I have used their Notary, passport, packaging services and have been very happy with them. I do subtract 1star because of their affiliation with UPS. I have had many problems with UPS; missing or delayed deliveries, useless online and phone customer service, damaged package, etc. I know these people are caught in the middle but they do represent them to a degree. read more

If I could I would give this location a zero. Lack of empathy and terrible customer service service from AK! Packages have been saying delivered to this location after the ups driver posted a tracking ticket on the outside of the complex. I have been trying to locate my shipment since. No help at all after email states it's been delivered to this location. Now they can't find my packages. Disappointed and frustrated with this entire experience. read more

I went in for a notary and saw signs posted that notary service is available. Not so, notary was not available unless we paid extra $20. to have him come in. He called me and I said I would not pay the surcharge as it was not listed and posted at the store. The clerk was clueless and stuck with the response of the notary. I will not go to that store again. Also the staff would not dispose of secure shedding in my presence for security. Said it would be more convenient to do so later. I insisted and they complied reluctantly. read more

Dharma helped me out with a messy return after the store told me I couldn't return it at their site and needed to take it to UPS. The person at the store said I didn't need a box just the receipt for return at UPS, but I got to UPS and they said I needed to print the return slip AND have a box. Dharma hooked me up with a box and taped it up and I paid $2 to return. Never buying online from Footlocker again, they make it hard to process a return but Dharma saved the day with his willingness to help. read more

If there was an award for worst customer service in a UPS Store and inability to do simple tasks like scan a QR code for an Amazon return, this store wins both awards. Michelle was not only rude and snappy she was also unable to complete a simple task. I checked my Amazon account and it said the package was not showing up as dropped off. When I called the store back to find out the issue she was very fussy and unhelpful. When I asked for her name she said it was Joe. Thanks Michelle. You are not only not capable of doing your job, and you don't even know your own name! Manager of this location - help Michelle out and get her a nametag and give her some training on how to scan things! Avoid this location at all costs, unless you want to deal with a headache and bad attitudes. read more

Went to drop off a package and clerk didn't even help me. She went on to help the customer that came in behind me and totally ignored me. I then realized that I could scan my own package in and that is what I did. The girl was totally useless and has tatoos all over her arms. If you see her, she won't help you. read more

Bunch of scammers here. Was quoted $33 for a 12 page document that I needed to print. It wasn't even colored or double sided. Just ridiculous. Went to Fedex to print and only paid $7 read more

It's a clean location and they have all the packing material you need for shipping BUT customer service is horrible. Every single time I've been here there is some tall Indian guy who is too busy talking on his cell phone to even acknowledge you. He just scans whatever you have and ignores you. This place is convenient for location but I think I'm going to go somewhere else. read more

This UPS location is in a semi-big, but pretty quiet plaza - it may be easily missed, as they are tucked away in a corner. There is plenty of shared parking in this plaza. I came to this location, as they seemed less busier than their other nearby locations. It was not that busy, so the wait was not too bad and the employee was decently friendly . read more

I went to get my teenage daughter's passport pictures taken a couple days ago. Upon reviewing that night, the face was too close up and beyond the maximum face size (top of head to chin size of 1 3/8) as needed for passports. I came in today asking for a retake as it wouldn't be acceptable by the USPS and passport agency. Keep in mind USPS appointments for kids was a 3-week wait unless you plan on doing a walk-in and doesn't guarantee you'll be seen that day. The gentleman that saw me was hesitant to do the retake saying wait for a reject from USPS before they do a retake. I had to raise my voice to get my point across saying i'm not setting another appt for 3-weeks to get retakes. Btw, they charge highway robbery of $29 for two 2x2 pics. He then proceeded to take it. This time the face is smaller than the minimum size of 1". Had no choice but to take it. I did say if this is rejected, they'll have to do another retake. I don't make the rules on what US govt wants in passport pics. If you (UPS) can't follow the rules and do it appropriately, don't do this service at all especially at a highway robbery price. read more

The service was so amazing today. I walked in with all of these returns unboxed and the ladies helped me with everything. I had no idea how I was going to get it done. They even took the trash from the boxes and threw it away. Customer service 100% and that's coming from a flight attendant who knows customer services. Thank you so much for your help! read more

The ups store is a shit show. Workers don't want to be there and they were trying to charge $3.50 to use the computer for 15 minutes to plug in a USB to print. After waiting in a long line, she just pointed me in that direction with attitude as if I should have known even though there are no signs otherwise. Then she provided no instruction on how to print. I'm going to bring my business to a local business like Star Printing where I'm at which is much more receptive, picking up my call, and provided me a quote right away that was half the price of printing color at ups. Never going to ups to print again. read more

The staff at this location are consistently unfriendly, unhelpful, and even downright rude. Simple questions or requests for help are met with hostility. I wish this experience were just a one-off, but it has now happened on several occasions. I will not be returning after today. It's a shame because the location is so convenient. I'm convinced that's why they have any business at all, given their terrible customer service. Today, I was told to use a self-service station to return a couple of packages. Lo and behold, the machine told me to ask for help from a sales associate with one of the packages. I asked for help. The sales associate who told me to use the station responded brusquely, "it's self-service", and proceeded to not help. Every time I come to this place, something like this happens. read more

I'm not really sure why there's so many reviews that are hating on this place - it honestly does get the job done and it's in a very convenient location. The last time I came, I had to drop off multiple Amazon packages and a couple other UPS packages/ product returns, and the lady that helped me at the desk was extremely efficient. Honestly I was impressed that she was helping me at the same time that she was helping another Spanish-speaking customer, props to her! While she might look like she's not giving "great customer service," she's actually getting the job done. I brought my amazon packages in basically the open bags they came in, and she sealed them up for me and gave me the tracking numbers on the same sticker, and told me I didn't have to worry that the old mailing sticker was still on the package. She was right since all my packages got to where they were supposed to be. Easy parking. read more

When I arrived with a Amazon return, Pasha was wonderful. I took quite a bit of time, but he was patient and cordial the whole time. He also made a suggestion, which saved me $6. read more

I was welcomed into the store by all the employees. They were very cheerful and offered to carry my item to the counter for me. They made me feel comfortable and worry free. My shipping experience was stress free. They helped me get rates before shipping my package and found a good price for me. They offered to box my item and wrapped and stamped my box with care. I think I will keep going to this location by Bayfair because all the other stores Ive been to have been of no help and rude. read more

The UPS Store - Forbes #1 Best Customer Service - Shipping Centers Near Me - San Leandro, California

So far I have had a great experience at this store till today when a rude Admir or something like that told me something about a package when he wasn't even the one helping me at the register. I there is not need for that, if he doesn't like the job he can do something else. He act as if he is doing us a favor. After this experience returning from Amazon I will rather go to Kohl's any day and time. read more

The ONLY value is that they open late. A necessary evil if you must do some late work ... service is terrible, super slow, untrained, and very unprofessional. I dare say, very nice to some people who came in but terrible to me. Avoid at all cost !!! read more

The UPS Store - Outside - Shipping Centers Near Me - San Leandro, California

Dahrma gave excellent service - answered my questions and was helpful in the process of returning an item to Amazon ! I would definitely return with other delivery and packaging needs read more

I chose this location only because I was charging my EV at a nearby charge station, and I needed to drop off an Amazon return for my sister. I was in a hurry that day and was pleased that there was a UPS location just a few feet from where I was charging my car. When I went inside, there were only 2 customers ahead of me. Still, the wait was way too long. But if that had been the only issue, all would have been fine once I reached the counter. When I finally did reach the counter, a woman, who I later learned was the owner, commenced with making shipping my packages an unpleasant experience, and an impossible task. She was rude and combative, seemingly from the first second she laid eyes on me. It seemed to me that the woman took one look at me and didn't see a 58-year-old business owner or a human worthy of respect, but seemed to see someone she didn't like, at first glance. She then proceeded to make what should have been a simple transaction a quite negative experience. I told her I had two packages to be shipped back to Amazon and two corresponding barcodes. Her first scan of my barcode didn't match the package. I asked her to please scan my other package or to scan my second barcode. She refused, for some reason, and started making statements that had nothing to do with why I was there. "Honey I do this for a living." I told her "It should be easy for you then. Please let's get this done." She instead chose to start an argument with me. A customer. I was there to patronize her business, and at a disadvantage. She ultimately refused me service and asked the customers behind me to physically disregard my presence at the counter and come ahead of me. The customers behind me refused to do so, showing me more respect than the shop owner..., But I choose to leave. Based on my experience, I advise all people to avoid this location. There is another UPS Store within 2 miles. They are professional, quick, efficient, and the customer service is great. read more

The owner scams people!! Tried to charge me $10 to pick up my package that I already paid for and got free shipping to collect at this location. I will be submitting a complaint with BBB. The other UPS location doesn't charge to pick up packages from their facility. Owner is so greedy!! This location deserves no stars. read more

The service is fast and efficient no worries here. It was in the early evening when I went there just a short line but got out quickly.

I sent a package using UPS 2 day air and was guaranteed a Saturday delivery. For whatever reason UPS decided not to deliver the package saying there was something wrong with the address. I contacted the store and was told to email. Rashimi promptly responded to my email and kept me updated. She was able to process my refund due to my package not being delivered. My complaint is with UPS not the UPS store but I've learned the UPS Store is an authorized dealer and not an UPS employee. Kinda frustrating. read more

I have to first say that, I very very rally write bad reviews. I've been here many time before in hoping my experience would be better. Maybe she's having a bad day. I gave it many of chances. But let me tell you. I was so taken back, that I sat in my car going over what just happened in shock. Like did that really happen. Should I go back in there and say something. Because the attitude, with hand movement to go with it, as she tells me that the email or computer I forgot which one isn't working. Yea know to send my label to in order to print out the mail out my return. Mind blown!!! So I went to the next UPS near by & told them my experience. They said ya we hear about all the time. WHAT THE FUCK ARE YOU KIDDING ME! Sorry the New Yorker came out. I'm just saying. deuces. read more

Always a line and usually 1 person working alone ! Don't come Here if you don't have an hour to waste out of your day ! So rediculous ! They offer complicated services that take time . Why not have one person for that , the other to assist the in and outs!!! Terrible read more

Attempted to return equipment before a deadline. I arrived approximately 15 minutes prior to the store closing. The staff on site had already started their close out procedure (counting money & actively closing registers), the gates were already closed inside so no-one could be helped. They were not helpful even with me explaining the equipment had to be in by a certain date. All they had to do was take 5 minutes or less to scan my items and barcode and I'd be well on my way. It was such an inconvenience because I then had to go to FedEx Office on Marina (FedEx was very pleasant and happy to assist). Very disappointed read more

DO NOT GO HERE!!!! Big RIP OFF!!!! .59¢ per copy that's ridiculous thats doubled the price of a fed ex store!!! Which I called the fed ex store down the street and they also told me ups is a rip off because they are privately owned!! Fed ex is .29¢ per copy FYI!! Stay away from these stingy Indian owners at ups store read more

terrible experience. I asked for digital copy of my photo amd my request was declined. Then i did request for rufund but it was declined ether . I need my refund please !! read more

The UPS Store - Shipping Centers Near Me - San Leandro, California

I had packages scheduled to be delivered to this location with the assumption that it is secure and reliable. However when I went to go pick it up, the associate could not find one of the packages. The sales associate blew me off quickly and said "it's not here yet" when my tracking clearly said it was delivered several days ago. She claimed she couldn't see any information yet I could see information on my app. She gave no apologies and offered no solutions. I had to push her to put in a request regarding filing a claim for a lost/stolen package. She took down my information and said someone would call me or email me the next day - NOTHING. I would have been better off having the packages delivered to my home and placed on my front step, rather than have my package delivered here. read more

This service in this store is completely despicable. The staff was lazy and unhelpful. We called beforehand if they offered a particular service - they confirmed via phone and after arriving they said they didn't offer that service to the extent of lying that the call was not made beforehand. After reiterating the call, they then backtracked and suddenly remembered the call but continued lying that they didn't confirm the service was offered. The two staff members never lifted their fingers to offer an alternative service and just rudely showed their smug faces. This is an absolute UPS and highly suggest leveraging any other store besides this. read more

Store opens at 9am. Employee gets here at 9:04am casually walking in, no apology as customers are standing outside. 9:07am we're still outside waiting for her to come back to door and let us in. Terrible customer service. Looking in from outside she's on computer still no urgency to let us in. If she had arrived a little before opening she could have taken care of everything already. 9:10am she finally opens the door still no apology just " you guys can go in now" no good morning or a hello. Her name is Brenda. Then another skinny employee comes waltzing in late. I gave my package to her I told her thank you and no reply to me. I wouldn't say it's rude. But definitely bad customer service. Young folks need to do better and appreciate a job and customers. But it also starts with management first. 6/16/2021. read more

The UPS Store - Shipping Centers Near Me - San Leandro, California

I've been frequenting this place more and more because they are now aligned with Amazon returns. Easier than dropping off returns in Kohls as you have to walk throughout the whole store, go upstairs, and possibly wait in line. UPS handles Amazon returns quickly. I've rarely had to wait, and you don't need a box. If I do wait, it's not long at all. read more

Their system was down so I couldn't print my documents. I was then told that I could send my documents to their email so they can print it but they were charging a whopping $1 per page. Absolutely insane. If anything, there should be a discount since it's their system that was down. read more

This UPS Store is rockin & rollin...but they are still answering their phones, giving correct info, moving their lines a along AND taking good care of their customers during this pandemic holiday season. I think they really tapped in to their winter solstice superpowers today! Thank you for being awesome today! read more

This is my local location and I'm a regular customer. I've always received excellent service. The clerks are always very helpful and nice.

Do not come here for livescans. Did it incorrectly, never showed up with DOJ/FBI. Kept telling me to wait and wait for it.

I went this place for Notary service ,Shilpa was so helpful, thank you for helping me .

It used to be pretty good, now there is a girl that always has a ton of attitude, super rude. We brought in an amazon return that said no need to pack or to bring a label, the girl look she said you ll have to buy a box from us. It needs to be pack, I ve said its an amazon return, she said yeah they are misleading everything needs to be pre pack before you bring it in, and if you dont like that go no another store. Then the owner or manager stepped in and I ve said she is been rude, she is like she is very nice, after she heard but she heard!! read more

Can I give less than a star? This used to be my go-to place for a number of business services. As far as I can tell the ownership hasn't changed. But the staff over the last year or two unfortunately has. Hapless and impolite if not downright surly. It's unfortunate but now I drive further to take my business elsewhere. Management: please provide proper oversight of your staff. read more

Please don't go here, the owner that works there is extremely rude, acted as if they didn't need the business. IM a pretty easy going guy and go along with the flow but you shouldn't be disrespectful to customers. First of all the line to mail my package was all the way out the door, There was one young employed working there. Of course everyone in the line looked pissed. If you can try to go to the main UPS hub near Oakland airport. Not only are there a ton of staff but its the hub so my package went through the system faster. If your near bayfair and think about going to this place, turn around and run. read more