I came in to do an Amazon return. I was first in line waiting my turn. A lady behind me came inside. A lady at the register helped the lady behind me after watching me wait for 10min or so.... After that I just left and went to another UPS store. Don't waste your time here! The staff just watches u waste ur time. read more

I will keep dropping my packages off here for no other reason than to look at Benny - man, what a cutie

Have been to this place multiple times to drop off Amazon returns. The staff are courteous and professional. They are patient and attend to your needs. Also, have done notary service year and it went well. read more

I concur with all 5 star reviews - this store has great service, even during the stressful holidays! I had a Christmas package that said it was delivered but was lost :( and reported it to UPS Corporate who told me to talk to the store I shipped it from. This UPS Store handled it so professionally and with empathy, explained the process, worked with UPS Corporate on my behalf. Once UPS Corporate declared it as lost, the UPS Store facilitated a refund of my shipping costs. I wasn't expecting that! Thank you so much. read more

This place is a very nice UPS store. Notary is here whenever they're open. Nice quick service. Highly recommended.

I understand that I may need to buy supplemental packaging for return Amazon orders, but charging me for tape seems a little much. Two extra dollars to close 1.5 pound package is progress actually; on earlier packages I had to buy a whole tape dispenser at what was a very high markup. I banned this store and recently went to another outlet where kindness and customer service prevails AND they don't charge for tape. read more

Wow, this location is extremely efficient, friendly, and knowledgeable! Whenever I am here - even on the weekends - the line moves quickly. Thankful for UPS Store for all of my Amazon return needs! read more

I wrote a very detailed review on this store yesterday, but it is deleted. This store has changed ownership recently. The owners and their kids are treating The UPS Store like it is their personal playground! Kids are always behind the counter bossing around the employees, answering telephone, not knowing what is going on and missing up everything. It is a very unprofessional place now. It used to be a great store. Do not let the 4 Stars fool you guys... The 4 Stars were from the previous owners. If you guys look back in to all the reviews... There was 1 negative review in 2013. There was 1 negative review in 2014. There was 1 negative review between 2016 to 2020... And ... with the ownership change... kids and unprofessional running the store... In 2020 there were 5 negative reviews... And this year in 2021... there is already 1 negative review and loll... we are not even 15 days into the month first month of the year! The review that I wrote yesterday is deleted. So, I wonder how many of the other negative reviews have been deleted. Natalie P.'s review on 1/4/2021... explains everything very well. I encourage anyone unhappy with this place, not only to write a review here on yelp, but also to file a complaint against this store with The UPS Store Corporate Headquarters in San Diego at +1-858-455-8800. Store #6132 - Raj & Sonia Sohal... are the new owners. read more

I used to really like this location mostly because its right next to my house, but then they got new owners. There's always so much chaos going on there and so many people working behind the counter. I think the owners kids are working there as well. Super weird! I feel bad for the employees that aren't family lol the kids are SOOO bossy, they carry themselves with this sense of entitlement because their parents are the owners. I've been a few times now and the last time I ended up just walking out because the line was too long plus I cant stand watching their annoying kids while waiting. Benny looks so annoyed with all of them too! hahaha lmao the kids clearly have no idea what they're doing, when he tries to help or direct them they insist on not needing his help (mind you they're like 9 &10) and even back talk him. The parents just stand there and don't even say anything, I was actually super shocked by their behavior! Even the adults and owners really don't have a clue about anything!!! It's a huge cluster F*&k. The lady owner constantly reminds everyone about there successful Danville location, but I think she needs to start putting that same energy into this location. Also, why does it smell like Costco food court in there? Lol like sour Kraut!!! I can smell it through my mask. Disgusting. read more

I have a mail box here. I went in today to check my mail & saw that I have a slip in my box for a package. Some of the employees were tending to other customers so I waited for my turn. This one green haired employee must have passed by me twice to serve other customers that came after me while he never even acknowledged me. After waiting for about seven minutes or so, he was going to tend to another customer when I jumped in and said "Excuse me! I have a package!" He said "I'm sorry. I didn't see you." He passed right my me twice & didn't see me? This place has gone completely down hill with the new ownership. No customer service, no friendly smiling faces, no care for their customers. The old ownership was far superior. They & their employees knew how to treat customers. Even the new employers, who are non existent, don't treat their customers right. They seem to only be there on the weekends only & when I did go in for service, they just wanted to take my money & rush me out. No smiles. No thank yous. Just a very bland look in their faces. No wonder their employees are so rude. The follow the example of their bosses. There is one employee who is friendly & knows how to treat people. He got hired on from the old employers & he is far superior than anyone else here. His name is Benny. If you must go to this store, I suggest you deal with Benny. He's the only one here that will treat you well. I highly recommend that you take your business else where as I will never give this store anymore of my business. Once my mailbox lease runs out, I am gone! read more

I have been using this UPS Store since it first opened. They are amazing. Always professional, courteous, kind, knowledgeable, helpful, and friendly. I have never had a bad experience or seen a grumpy employee. The store blows me away with its consistent hiring of exceptional employees. Nothing is too small or too big a job. They have even taken my prepaid shipping and labeled fedex packages to hand to the fedex driver when he pops in to the store with deliveries. I would've given them ten stars if I could've. Thanks guys, and keep up the great job and your sunny, positive disposition. Always a pleasure to do business with you. read more

Provided adequate Covid distancing as we had to wait a few minutes for the Notary to finish with another customer. Service was provided as quickly as possible. People were very pleasant. read more

I was surprised to see some of the negative reviews posted. We've had nothing but a pleasant experience at this UPS store since we moved into the area a little over 4 months ago. Mind you we mainly visit the store to drop off Amazon returns and it's always been such a quick, easy and nice experience. The staff we've encountered are very friendly. We certainly appreciate their positive attitudes as I understand things are starting to get much busier in the store with the holidays. Additionally with COVID restrictions, they have done a great job to get you in and out as quickly as possible. Thank you to the staff who do such a great job in taking care of us. read more

We recently moved to the area and needed a one stop shop for all my packaging needs. So happy with this store! Every time I go I get the best customer service! Friendly staff and they package my boxes with a lot of care. This morning I went in to fax something and a very nice gentleman helped me. He was very diligent and went out of his way to help me. If I could give them 10 stars I would. Thank you! read more

Always very fast and easy to drop off deliveries or also get something delivered. I've also called and have gotten estimates on pricing for delivering packages and they have been super helpful in providing multiple options! read more

Fast, easy service Price is fair Friendly service They offer notary as well Store was clean and organized Staff was wearing masks read more

Love this UPS. I have been coming here for almost 3 years now, especially for work. I have a few projects I have needed help with here and there. The staff is amazing and always willing to help when you need it. They are very knowledgeable on their products and making sure they help you quickly. Even though they've been very busy lately due to our circumstances, every single time I have been in they have been very busy, but always attentive and happy to assist. :) read more

This is my favorite store to mail print copy notarize and get other stuff completed. They do all this with a smile too. They do passport photos too. And it is very conveniently located near my house. Thanks UPS store staff. read more

Avoid this store. total rip off. I went to print 2 sheets and had it on my USB. none of their printers was not reading the usb stick (not my fault). the owner - sonia asked me to use the computer to print the docs as the USB was working on the computer. so I printed it and instead of charging me for just the printed sheets, sonia also charged me for the computer time ! total rip off and cheat.I used it for a less than a minute but got charged a few bucks and I dont mind paying if my intent wS to use the computer. but it was not my intent. I did not want to use the computer to print it. and more importrantly she sent me to use the computer as the usb in the printers dont work. When I explained this to her, she rolled her eyes became very confrontational and spoke rudely- which was essentially psychological tricks to get me to back down and pay for the computer time. its shameful to cheat customers this way. if the usb in the printer was not working then FIX IT else dont charge comp. time. maybe she chose to not fix it so she can charge for the computer time. either way shameful. read more

I've been coming to this location for years, and over the years we've used their notary services at least a few times a year. Never thought about giving it a review, but I thought I would share my experience earlier today and found the cause of problems I've just experienced from another recent review. NEW owner and owner's kid behind the cash register...I walked into the store seeing unfamiliar faces this morning. While that didn't bother me, what took place soon thereafter sure did. I asked to have two signatures notarized, and my request was promptly attended to. Whereas I've always been asked how many copies of the notarized documents I need (mind you, it's a two-page document and not a 50-page book,) no such gesture took place. I then asked for two copies. As the notary was helping me with the copies, a teenage girl took the helm behind the cash register. The notary told her to charge for 2 signatures and 2 copies, and that's when I told the notary copies were always complimentary with paid notary service. He then said "oh, ok." The teenage girl behind the cash register heard the exchange and said, "2 copies, then. We charge for copies now." Like I said, it's a two-page document. Even when I'm charged it's only a few cents. I don't get worked up over pocket change. However, it was the way she denied the acknowledgement of the notary, who is many, many years to her senior, and the fact she felt entitled to do so in front of a customer who already expressed her expectation from previous experience that got me a little worked up. I paid cash, then I spoke with the girl, who clearly has to be of relation to the owner to exhibit such behavior. I explained again that I've frequented the store with notary service, and I've never been asked to pay for copies. She then said, "well, copy paper is expensive, and it's not fair to ask for it for free." Copies of notarized documents have always been included as part of the notary service in the past. If that is now discontinued, it either has to be explained prior to customers being charge for it or given free of charge with the explanation that it will no longer be the practice moving forward. My genuine advice for the new owner is to train your employees so that they behave in a respectable manner, whether or not they're on the payroll of someone you're related to. Perhaps also to impart what customer service means, so that you stop losing long-time customers over 36 cents worth of revenue from copies. read more

Their service is INCREDIBLE! The team is very prompt and professional. And not bad that the store is so conveniently located :)

I recently came here to get one page printed and was charged $2.50 for one copy. I was always previously charged only 20 cents for one page. The lady stated she needed to use the computer to print and charged me the minimum computer use time. So basically I was charged $2.25 for the few seconds she needed to open email and hit the print button. Total rip off. Do not come here to print anything. I will be avoiding this UPS store now. read more

well, coming here many times due to having no printer at home. find out that the staffs are nice and always helpful. wonder if they can sell more staffs at store, that will be nice... read more

I would give this store a 0. I dropped off an Amazon pkg in 1/24. It was a return of a Christmas gift from a friend. When Amazon didn't refund her I started to research where the pkg was. The tracking number on the receipt showed as invalid when I tried to track it. I called the UPS store and was given some ridiculous story about the pkg being shipped with other items under a different tracking number. Hogwash!!!! They hadn't sent it. Amazon recd the pkg on 2/7, 2 weeks later. When I return items using the UPS on San Ramon Valley Blvd I get a notification the SAME DAY that Amazon has recd the pkg. The service in this store is not service. The staff are all rude except one man on the phone, I went to this location because there is never a line. The location on San Ramon valley Blvd always has a line, usually long. Now I know why. They are efficient. This store is highly inefficient. Thank goodness I got a receipt. read more

I am at this place probably at least once every week. Everyone there is always smiling and helpful. I have not once experienced rude behavior or attitude! read more

Good and helpful people! don't nickel and dime for things like taping. help me carry heavier stuff.

I give the UPS Store (located at 11040 Bollinger Canyon Rd Ste E San Ramon, CA 94582) 5 stars! I was in the store late this afternoon to have a document notarized after first calling to see if I could get something notarized there.  Employee and Notary Jacob Rodriguez spoke to me on the phone when I called and was really nice and once I got there he notarized my document, made copies for me, scanned and emailed pages to me and overnighted the original document for me.  He was so kind and I really appreciated how efficient he was and the excellent customer service that I received from him! read more

Hello Sonia and amazing team, thank you so much for helping me to escalate an urgent shipment effortlessly. You and your staff members are truly courteous and very professional from the beginning. Special thanks to you all! Highly recommend this place for anyone who is looking for a great experience and commendable customer service. Very polite and customer-obsessed great people to work with. read more

I have been to several UPS store this the best customer service for copy, fax, and print, or email document. Staff are friendly

Fast service. They are very polite and efficient. Like that you can drop USPS mail as well. Convenient opening time.

This place has amazing customer service! I went in yesterday, and made a HUGE mistake. The owner swept in and worked with me, which ended with me not having to sell my first born to pay for photocopies that i messed up on. She was kind and understanding, and didn't make me feel bad for something that was clearly my mistake. i WILL be paying her kindness forward. Staff was friendly and helpful. If i could give them more stars , i would! read more

I don't know if it's because it's rare to get friendly service at a mailing facility but I was pleasantly surprised by the quick and friendly service. I've been here a couple of times for various needs. One time, a staff member was helping another customer and told me he would be with me in a moment, which I appreciate. read more

I needed a photocopy of some documents in a rush and noticed that the UPS Store offered this service. I went in first thing in the morning and there was only one person in front of me. The lady at the front desk was very nice. She actually made the copies for me and I was in and out in a matter of minutes. Quick and painless. I would totally recommend over all of those self service places where you have to do it yourself and you are getting charged by the minute. This is a convenient location right next to Vitality bowl on Bollinger Canyon and there is plenty of parking. I will definitely be back for my future printing/copying needs. read more

I love this UPS store! This is my second time shipping gifts out to family with this store. Sam, Lois and Kenny were so patient, helpful and kind. They helped me get all packages wrapped up neatly and ready to ship safely. I love that they were so pleasant even though they were busy with other customers as well. What a great team! Thank you!!! read more

THIS IS THE BEST UPS STORE I HAVE BEEN TO. HANDS DOWN. and I've been to A LOT of UPS stores. First off - the staff had a box of See's chocolates to give to customers and candy canes. Everyone was in a great mood. AMAZING Staff was super friendly, sweet and cheery. Knew exactly what to do. Everything was stocked and they had great pens and supplies. Made no fuss. I love them! Simply the best! read more

Highly professional and friendly service. These guys are the BEST. I always make sure I go to this particular location for my shipping needs. read more

Got good support from Laura when I was there end of november. I had to be patient with sending several pages of a fax, but finally it go through. I know fax is outdated, but some businesses still use them, so glad to find a place I could send a fax. I just wish it could have gone faster. I was there for about 30 mins sending around 20 pages fax. Thanks again to Laura for your help with the fax and the other mails. read more

I came here during the holiday season and had bags of things to ship. Previously I had been here once years ago and was unimpressed by their customer service. I decided to give them another shot since I was avoiding the San Ramon post office (which has its own issues!!!) and came here instead. I am SOOO glad I did! The lady helped me out and was multitasking with other guests so I didn't have to hold all my bags by myself. She was so kind and saved me money by making sure I had the right boxes etc. I am SO happy with their help and going above and beyond to make my life easier! This is now my ONLY go to for shipping, packing and mailing needs!!! read more

The best staff and store in the East Bay. You never have to wait in that shitty 40 minutes post office line again. It has changed my life for the better, as it is a one stop shop for all my shipping needs. They even have good candy at the front. I am guilty of eating more than I should. read more

Awesome service! Thanks, April, for taking the time to help me with packaging/shipping options for my Christmas gifts heading to Hawaii.