I am writing to express concern about repeated unprofessional experiences at this UPS Store location. On multiple visits, the atmosphere has felt unwelcoming, with staff speaking among themselves and laughing while customers are present. Tonight, I arrived approximately 10 minutes before the posted closing time and was waved off dismissively by an employee who stated they were closing. When I asked for clarification, I was first told they were 'closing,' but after mentioning there was still time remaining according to the posted hours, I was then told they were already closed. As I walked away, staff continued speaking among themselves and laughing, which felt disrespectful. Customers should not feel dismissed or unwelcome during posted business hours. I am requesting that management and corporate leadership at The UPS Store review the customer service standards at this location and address this pattern of behavior. read more

Wednesday, April 2022 - Between 2 PM - 2:20 PM I come here all the time, and I always receive excellent service. My visit today was very disappointing. Rose is the most unprofessional associate I've had the displeasure of working with at this location. She was gossiping with someone using her phone and ignored her co-worker and me calling her. Her co-worker and I called her twice while she was on her phone. She finally came over (not hanging up) and tried helping me while on the phone. It felt awkward, so she finally hung up the phone apologizing to her friend but not to the customer... Rose needs customer service training asap! As services are readily available everywhere, customer service needs to be a highly focused area to retain customers. She also needs policy & operations training. She was going to charge me for a USPS envelope drop-off because she couldn't scan it. I took it to USPS, and they said no scan was needed. They joked UPS was trying to scam me (that's how it felt)... read more

Came here during closing time and they were truly super friendly and helpful. If you need to use UPS, this is the store to go to.

Very helpful and very patient on Amazon returns. I always have several returns for Amazon, and they are very good at waiting for me to find the barcode to get scanned and are always courteous.. read more

This ups store is great! My go to! I actually have one closer to my house but I drive out of my way to hit this one. They're all super friendly. I get in and out immediately. Can't beat great customer service. They also have better hours. read more

LOVE this location! Tony & Staff are so helpful& even if there's a line it's lightening quick. I work in a customer service orientated job & I can't say enough great things about the staff they're amazing, always greet you with a smile, Tony the manager actually ran my box out to the waiting UPS truck so my package would get out same day! Great personality, loves his job& it shows read more

Unexpected blessing when I popped into this UPS to ship some Christmas gifts back to myself in my home-state of Florida. Tony and the staff were so kind, so friendly, so helpful and so efficient with the transaction. I'm blown away! I literally didn't wanna leave - they made it feel like a local experience where "everyone knows your name." This was proven when a customer came in after me. They knew her name and asked about her son! read more

The UPS Store - Shipping Centers Near Me - Streamwood, Illinois

super quick and nice! the man with the glasses greeted everyone who came in and was very nice. quick and clean environment!

I am impressed with the customer service in this store. Tony is always in a great mood, Tony always helps me out. It does not matter how busy he is He always takes the time to take care of each customer. I honestly leave the store with a simile. Tony Keep the great work !!!1 read more

As a small business owner, I value those business partners that value me. Tony and his team have been incredible to work with over the years. read more

This store is so helpful and convenient. They are dependable and always help us to get the best solution for our packages! Thank you Tony abd team. read more

This is totally not what happened. I told you I had priced material already, but you basically insisted you could get a better price. We left it that you would provide an estimate including the paper. So when you provided the estimate, it was my understanding it included there paper since that's what we talked about. AND just because there was a misunderstanding, you don't just send me away to another store. That's terrible customer service. You should have at the very least, offered to provide the estimate you told me you were giving me in the first place. I have since completed my project through Staples for almost half the price including the paper. I won't be using this location again. read more

I am giving this store the lowest score ever. I actually do not even want to give them any star. They suck on Customer service. I made an appointment for Notary 2x and nobody even dared to call me to confirm. The day of the appointment they said the Notary was out of town. They claim that Notary is by appointment on weekends so I made an appointment way in advance for a weekend. But it doesn't work like that. I spoke to Alex H. and he is a liar! He didn't follow thru to confirm the appointment on the day he said he would and in fact he was not even scheduled to work that day. Such BS with their Customer Service! read more

People don't think much about the store or the employees. They just go in ship and leave. But, today, this employee went above and beyond. He was helping multiple customers very efficiently and was pleasant and courteous while doing it. Tony was the employee and he was helpful and had such a great attitude! Thanks again Tony! read more

very annoying to do any Amazon returns at this location. they always want something. different. if you don't want to take Amazon returns don't take them. read more

This place is a blessing in disguise. I never really appreciated this place when it first opened up across the street from my house. I would never realize what a convenience it has been to simply walk in and drop off my packages on my way home from work. It doesn't' hurt too that it is right next door to Starbucks where I can pick up my daily coffee. Anyways, this UPS Store is located in a very small shopping strip in Streamwood and the place is very small. They sell allot of packaging materials like boxes and tapes. Every time I have come here to drop off a package, there has only been one person working. The staff has always been very nice and cordial, even though I have come here right at closing and they always have a smile on their face. I wish I could say the same for the people that work across the street at CVS. Overall, I am very satisfied that this place opened up so close to my house. The only other UPS location that I had to go to was located all the way north of where I lived about a 30 minutes drive. read more

I brought my USPS package here to send out because I had UPS packages to send out along with it. I told the guy the postage was already paid for and that it was for USPS (which they always will take anyway). He gave me a dirty look and said, "uhh, this is a United States POST OFFICE package..." I'm not dumb, I clearly already knew that. I was just telling him that to let him know. They were able to send out the package, so i'm not so sure why the employee was giving me an attitude. ***Also, this is the only UPS Store that charges $1 to send out USPS packages. $1 isn't alot, but at a different UPS Store, the employee said they're not allowed to charge for that. So beware of sending out your USPS packages at this location. read more

I have been in the store a few times in the last few months and have always asked where Chris was. I am always told that she was off on that particular day. Come to find out when I saw Chris in a restaurant that she doesn't work there anymore. She was told to not come to work while other employees were training and that went on for months. Chris was the best thing that ever happened to this store. I thought she was the Owner because she was always working hard and quite pleasant. She was always there. The customer service lately is lacking and the person whose picture is on this Yelp page is just rude. The last time I was in the store she was having an argument with another customer who was complaining about a claim and the lack of response. They still have Chris' business cards on the counter like she still works there. Why would I continue to give this store business when they lie to you about an excellent employee who they obviously want people to think she still works there? I noticed that there is another review about poor customer service in the last month. I won't be going back - there is another Streamwood store that will get my business. read more

Have tried calling this location numerous times to find out when a Notary would be available. No one ever answers the phone, it rings and rings and rings, then someone picks up, and immediately hangs up on me everytime. read more

We love this store. We receive mail and packages here and the team is always professional and really friendly!

Really nice people and good customer service really makes a place better than others. It's conveniently located and very easy to get whatever you need done because of how helpful the personnel are. Tony is quite the character also! read more

I have used this location a few times and have gotten okay service. I stopped by this morning at 8:30 to drop off a few pre-paid UPS packages. No employee was visable when I first came in, but a guy sauntered in from some unkown backroom. There was no eyecontact, not a single word was uttered from his mouth.. he took my packages, turned around and walked away. Terrible. read more

Came out here in the freezing cold and found the door locked. Posted sign says they open at 7:30 but it's 8:00 and no one is there. If you've gotta go to this store go later in the day. read more

I have been a customer here for over 7 years and I even have a box here. The store is clean, service is amazing, and I've never had any issues. I've visited other UPS stores in the past, and they pale in comparison to this one. Most of them are pretty gross and don't care about your packages or you at all. Tony, the owner and manager, is the nicest most gracious person and always has a smile and kind words every time I walk in. If you are looking for a place to have a box for deliveries (highly recommended in the era of porch pirates), or to ship your goods, THIS UPS Store is where you must go. Best one hands down! read more

I cannot say enough good things about this place. This place is so much more than a place to ship packages. They have a notary, paper recycling, mailboxes, copying, custom packing and so much more. It is great to have the ability to email things that need printing and having them ready when I get there. I have seen them wrap and back bikes, large custom artwork and heavy auto parts. Every person I have ever met there raves on how great they pack items. The store acts like it is their own personal stuff being shipped. What is really priceless is how the new store owner, Tony, truly cares about his customers. This filters down to the employees who are open and friendly, often getting to know customers by name. It is great to do business with a store that appreciates your business and treats you like a friend. read more

Just had the worst service ever. I had a 35lb box to carry in. Two people working saw me and didn't even open the door. They continued to talk to each other in the back while I waited a few minutes. When the guy finally came to scan my box, he didn't acknowledge me and just handed me my receipt. read more

Stopped by to get some documents notorized. We have to compliment Brian, who gave us excellent customer service. He was very professional and courteous. read more

This is my go to place when I need printing done. Staff is always friendly and courteous! They are all very quick and efficient!

I have had nothing but great service at this place every time I have been in there. Staff are friendly and eager to help with questions on shipping, and which is more cost effective. The owner will go out of his way to notarize your documents, which he did for me in an emergency situation where time constraints were my issue (court docs that had to be filed within 30 days or else I would have lost my court case and of course, I was on day 29) Tony, the owner, came through for me and so kind about the situation as I apologized for my delay, which then became an emergency. Customer service is exceptional in my book, and will continue use them for all my copying and shipping needs. read more

I wish I could agree with Glenn R, but unfortunately, I have been disappointed several times at this store and I am finally done. I have attempted to use them for printing professional looking presentations, and I was successful there once. Each time since, there has been something else. Our printer is down. Our computer is down. We no longer print documents from flash drives, you'll have to email us. Our manager is not here and he is the only one who can access the email, so you can't get your printouts until he is back. I've shipped here and that has worked out fine, but if you need document services, go somewhere else. read more

Nice and close to my home but the prices are rediculously high! Never going back, what a rip off.

Gee, somehow my posts here get deleted! Here we go again. This store has a Better Business Rating of "F". My item that they packed and shipped got damaged from poor packing and they are not interested in settling with me. Details at SadStreamwoodBusinesses.com read more

I called to inquire about their Notary service and asked if the person would be available on Saturday. Was told yes and to stop by at noon. So I did. The person was not there. The young man working there texted the man to see if he was going to come in. I waited patiently for 10 minutes. The man texted to come back in 35 mins. So I did. Again, not there. I expressed my displeasure to the employee and was oblivious to the fact they were both being unprofessional. And then he said...You know, there are many other places where you can get this done. You are welcome to try elsewhere. Yeap, customer service at its best! Will not be going back for any of their services. I mean, after all, he was right...there are much better places out there. With friendly, competent, and professional staff. read more

Had a wonderful experience. Had many boxes to ship, the staff gave me guidance around the most cost effective way to ship and even helped me pack my items. Professional staff and speedy service. read more

Dropped box off 1/19/2014.. Still does not show being picked up by UPS. Store guy says he cant do anything for 2 days. Very vague as to why if shipping from store they would not get proof of pick-up. NEVER AGAIN. read more

Very, very poor customer service, with expensive rates. I have found most of the staff that have worked here, very unfriendly. Extremely poor claim service too...STAY AWAY! read more