Worst customer service EVER!!!! I'm literally still reeling from my experience here. Like actually dumbfounded by how rude the woman (Purima) was here. Long story short... Was waiting my turn in line. Was told to approach the counter with my box, I did...and right from the get was reprimanded for the label, was told I did the packaging wrong, super negative and rude about everything. Had the most condescending tone, kept telling me everything I did wrong...I couldn't get a word in to even ASK HER, how I could fix the problem and proceed. So then...I ask for her name, her name tag wasn't visible...and that's when a gentleman came from the back and tried to intervene and help me. Mind you...this woman is still telling me and him everything wrong in my transaction I was trying to make. She then tells the man that she was originally helping someone else before me???? Ummmmm...she called me over to the counter??? Anyway...once he was helping me, and I was able to actually ask questions on how to do this properly and get answers, actual solutions, I was able to finish my transaction. Thinking back now...I wish I would've taken my business somewhere else. Reading these reviews...seems to be an ongoing issue. I too work in customer service, it's not easy...but this woman never even gave our interaction a chance. Like I said, so rude. And everything was a problem...and rather than any solution or verbalize how we can correct the problems she just continued with her nasty attitude. I'llbe taking it a step further and contacting UPS so they know who's representing their name. read more

They were open on Sunday when others were closed. They were attentive, friendly and competent.

Don't ship here, I tried to ship some controllers to get repaired and they open my package and stole my controllers. Now they won't do anything to help. read more

The UPS Store - Invoice of stolen package - Notaries Near Me - Sunnyvale, California

This store is full of liars - Do not believe a word they say!!! I came in on a Friday afternoon, with a highly time sensitive mail that contains visa and other important documents, I even TRIPLE checked the delivery date with the front desk guy, he assured me that it would be delivered by the following Monday. Guess what? It was not delivered as promised. They delayed my shipment not only for one day, but THREE days. They charged me $80 and wouldn't refund me. I will report this store to BBB. read more

Not sure what all the low reviews are from, I love both UPS stores on El Camino Real. The staff is very sweet and helpful. I always prefer going here over USPS where they stare at you and expect you to know prices and best shipping options by the back of your hand. I've shipped several things through these UPS locations since I am an j influencer that does Giveaways. Thank you for all your amazing support and always being kind! read more

Drop off service was perfect. Needed some tap to fix a hole and they did it at no cost. Guy down the street from me would charge for every mm of tape. Counter worker was super courteous as well. read more

Small place. I was always able to get what i wanted done. However it appears shuttered. Not sure if its just co-vid cause theres no signage. read more

Do you ever try to do a UPS print order and accidentally up sending it to a UPS over 2,000 miles away from where you are? No? Just me? Well, it was definitely my oops, and Ryza was absolutely wonderful at helping me resolve the issue. I sent an email and literally had a response and solution in under 10 minutes. I'm so grateful and truly appreciate the customer service and kindness (and getting my materials printed!) read more

Ryza is the best! She is so friendly, helpful, really good at her job:) I love going here for all my biz needs. Ryza is very professional! This is the best UPS store ever, Fed ex is nothing compared to here. Awesome place, awesome Ryza, awesome service! the price here is also very reasonable.!! Ryza deserves a promotion or her own store!! read more

In and out quickly. Was provided tracking information. Customer service was pretty good. Cost was same as any other UPS store.

Went to UPS store today 7/8/2021. Located at 1111 W El Camino Real , Sunnyvale. Place had brown paper on windows, inside completely gutted. No one around. NO updates as to status. Had to go to UPS on Homestead. :( read more

I feel like the reviews of this store are more for US service, rather than the store itself here. I had a great experience dropping off a package here this morning. They weighed it, printed the label, and have me a receipt. Easy peasy. They also seemed to move pretty efficiently through the line. So it's a 5 stars for me! read more

UPS is the worst I have ever experienced!!!! My company sent me this laptop for work on Friday 5/20/2022. It supposes to be delivered by 5/21/2022. Sat. However, I was at home all day. the driver didn't even make the attempt to deliver and marked it as "we missed you" Then I call Sat night and tell the representative that I need this for work on Monday. The representative said they will deliver it to me early Monday. I use my personal computer for the first day of work and waited and waited for this laptop to be delivered. I also track online and it said: "out for delivery." However, I still have not received it. So I called UPS again. After 16 mins of wait time, they told me that for some reason it can't be delivered today. I have 2 options: 1. Pay $7 to pick up in a local center or 2. wait for them to deliver by Tue 5/24/2022. My house is 10 mins drive from my company. UPS couldn't make the one-time delivery with 10 miles? And how does this make sense? They make a mistake and want customers to pay for their mistakes? The customer service didn't try to help or even show care. UPS really need to improve their quality and management metho read more

The lady is the short hair cut is extremely rude, she started scolding us on why the label was not affixed properly and almost to the point of tearing it off herself. And then when I asked her to add a bit of tape to already very well secured label she said its 1 dollar each very rudely before saying she will just give to the driver. I felt the entire exchange was so rude it spoiled my evening, can't think of a reason why she would be so rude to us, we were wondering for hours after leaving the store. I will probably stay away from this UPS store and possibly from UPS altogether after today's exchange. read more

It's 9:10 on a Saturday morning and they are not open yet makes other bad reviews look legit

I've held a mailbox here for a year and had nothing but exceptional service from Linda and Ernesto! They are always extremely helpful and this location is always busy with activity. It's unfortunate to see so many negative reviews. I often see people coming in with packages unprepared to ship, missing labels, tape or basic information to be able to ship. Considering the amount of foot traffic, I really don't understand why one would go there and expect free tape, shipping labels or other freebies then leave a bad mark on here. It's already busy, nobody wants to wait on the unorganized! I can't imagine how stressful that job is and how thankless it must be but I always get a pleasant welcome! Keep up the good work team! read more

Silly me believed when they said guaranteed 3 days if i paid $50 vs $25 but now they say nothing guaranteed because of covid. I just hate when employees aren't truthful. read more

The store appears to be permanently closed. There is paper covering up the doors and windows there.

Not sure what those other reviews are about. Didn't have labels printed out, but have easily returned three large microwaves back to Amazon here. Just drop off the box, have them scan your phone and then pick up the receipt. A++ guys! read more

I was assisted by a gentleman named Soheil. He was very capable and knowledgeable and made my experience almost effortless. I will go out of my way to this location based on Soheil's helpfulness; the person that answered the phone at the Santa Clara Mission College location was very curt on the phone which inspired me to take my business elsewhere. read more

I was there to send a return package back to Amazon. The dark skin, older lady whom I have never met before treated me with a surprise. She called the customer ahead of me, "next customer" and when it was done she said "Thank you and have a good day!" When it was my turn, she gave me a blank stare and said nothing. I was thinking maybe she had a long day, and that would be understandable. I stepped forward and I said hi to her. She did not reply. I explained I just wanted her to scan the item into the UPS system. Still, she said nothing. When she was done, she gave me a receipt in silence. Then said "Next customer please!" Realizing I was done, I said thank you to her....... and she did not acknowledge that neither! I didn't know what she was up to. And I didn't know what triggered her buzzard behavior. I called UPS and the CS lady though it was a UPS station and switched me right away to her supervisor. Then the supervisor told me that this UPS store is in fact not part of the UPS operation but a franchised business. She gave me a phone number to call. It was not my first time using the store, the folks I dealt with were not like her. I saw her again in the store, I would turn around and leave. read more

Outstanding customer service ! Had to send a bunch of documents and a self-addressed return envelope. FedEx in Sunnyvale couldn't figure out how to do it after nearly 45m of trying to get me to register for an account number. These guys just breezed through the whole thing, quickly put in address information, selected shipping options and sent me tracking emails, all in about 5m. Sligtji more expensive than FedEx, but totally worth the professional service. This place will be my preferred shipping option from now on ! read more

We had the exact same experience as others who went to this store. The lady is the short hair cut is extremely rude, she started scolding us on why the label was not affixed properly and almost to the point of tearing it off herself. And then when I asked her to add a bit of tape to already very well secured label she said its 1 dollar each very rudely before saying she will just give to the driver. I felt the entire exchange was so rude it spoiled my evening, can't think of a reason why she would be so rude to us, we were wondering for hours after leaving the store. I will probably stay away from this UPS store and possibly from UPS altogether after today's exchange. read more

Not sure how this location would get anything less than a 5. Superior customer service, friendly, efficient, and knowledgeable. Do countless returns with them and never ever had a single issue. When there is a line, any clerk that may be doing something will always drop what they're doing and help the live customer. Always concerned about the customer's valuable time. I question some of these 1 star ratings and figure it to be the customer... 1 star The place moved (ah yes, a few store fronts down and there is signage stating so). 1 star UPS didn't get package there in two days. Hmm how is it this store's fault? read more

I feel so lucky to have this UPS store right around the corner from where I live. I have found them to be courtesy and always very helpful. I have have had the need to use Linda as my Notary and she is always very pleasant, helpful and provides her service with a smile. The other gentlemen who work there also are friendly and greet you as you walk in the door. Keep up the good work and thank you again! read more

Geez, based on previous reviews, people seem to either love or hate this place. I'll add my small vote to the fray. The concept of first come, first serve was a little shaky here, as the lone employee tried to move on to other people in the middle of my short transaction (which made it much less short). She was efficient, however, and despite all the juggling made no mistakes with my shipment, though I felt the need to double-check. She was relatively polite in turning away an absent-minded businessman who walked in, cut in front of everybody (because, Really...he's much more important) and tried to hand her a Fed Ex package to mail. (duh!). She pointed out his obvious error in a friendly way (I wouldn't have been nearly so nice). I must admit a smile crossed my face as he walked out the door in defeat. read more

If I could give them 0 stars I would. They are garbage. I submitted an online print order in the am. Nowhere on their site or in the email receipt did it say they weren't accepting online print jobs at this location. They charged my card and the email said it would be ready at 3. I tried to call several times to confirm that the order was ready but they never answered the phone. Went up there and they said they weren't doing that and all I could do was use their computer to print. The woman at the counter was unapologetic and rude. Just terrible overall. Still haven't gotten my money back! read more

Awful. I called ahead to make sure I would be able to get Live Scan fingerprints done. When I arrived, the older Asian woman (manager?) was grumpy and rude because it was after 5pm. While I was in there she was rude to at least 4 people who came in. After being mopey while inputting my information, she rang me up for $35, which is at least $10 more than what other UPS stores charge for the same exact service. Upon inquiry, she rudely told me that it varies by location because they can make their own prices. A location that chooses to sell something for $10+ more proves to me to be greedy and not concerned about their customers. I couldn't wait to get out of here. read more

Went there to notarize some documents, the old asian lady was very rude when I wanted to notarize some documents. I had 6 pages of photocopies of passport pages, she insisted that she will notarize each document i.e. $10/page = $60. I told her that I have notarized photocopies of my passport pages in the past and they were notarized as a single booklet instead of individual page. She bluntly told me to notarize somewhere else if I wanted to. She just wanted to earn $50 extra for nothing. Robbery I say. I gladly left for another UPS store and they notarized for $10 for 6 pages as a booklet. read more

If you need something the next day, DO NOT USE UPS. I am still waiting for my package sent two days ago. The estimated day and time of delivery has already changed 3 times!!! read more

Terrible. Went in to ship a 15 pound package 2nd day air that fits in a 20x20x12 box. On eBay, shipping was quoted at around $38. Those clever enough may be able to guess what it is that I was shipping. While I am writing up the paperwork, the guy at the counter goes "it will come out to [about $70]." $70?! Why? He then tells me that because the box is so large and that they had to "upgrade it" to 35 pounds. He then blabbers on about insurance (quoted to me by eBay as $4.50) being expensive. I asked him what size box it was and how much it would cost. He tells me $20 for the box, packing material, and labor. Ugh. What size is the box, I ask. And he tells me 20x20x12. I ask him to show me the box, and ring it up. $10. No way. I ended up going to UPS's website and printing out a label. The adjusted shipping weight ended up to be a maximum of 25 pounds and not 35 pounds as he said. I took the box to the UPS customer care center and shipped it off without a problem. $42 was the total I ended up spending. Not $90 that these clowns wanted. Avoid unless you like someone treating you like a complete idiot and blatantly sucking away your money. read more

Zero star! This store doesn't deserve get any star. Don't come to this store on Saturday morning. The old lady (with bob hairstyle and glasses) will ruin your Saturday morning. She was always rude and unhelpful whenever I met her on Saturday morning. I am wondering if this store is running by an owner or the UPS company itself. Why does UPS hire this kind of person as their staff? I had to drop by this store twice to send my packages off. She didn't know how to make eye contact with people or how to say hello or how to say hello back to people. Don't use this store! read more

Worst customer service.. I ordered to print shipping label online to this store and paid using my credit card , when i reached the store they said they have not received the order and UPS system is not working. I showed them the mail confirmation of order they said they cant speak for UPS because they are just outsourced. And they want customers to use their computer to do printing for 2 dollars for a quick printout and additional cost for using printer itself . They dont provide the quality of service for the UPS brnad . They just work as a small rip off store. read more

It's unbelievable to me that they have only one employee working here. When I arrived there were three customers in front of me and I had to wait about 20 minutes just to ship a package. One of the folks ahead of me needed a document notarized, which was time-consuming. Another person had an international shipment, and the overworked employee wasn't sure if the food in the box was allowed to be shipped to that country. He had to call another employee at home to get the phone number of the the UPS help line! I will have to be desperate to go here again! read more

Horrible, horrible, horrible. Do not trust these people with anything valuable. My best friend *tried* to ship her niece a Wii and one Wii game for her birthday. She paid nearly $80 which covered shipping, packaging and $300 worth of insurance. The Wii never arrived, so my friend went back to the store with her copy of the shipping receipt. The woman operating the store asked to see her receipt for the Wii to prove she'd bought a Wii in the first place. They say they aren't going to refund her for her shipping *or* the cost of the Wii and game. She's out $400 and they aren't even apologizing. She's filing a complaint through her credit card company to get her money back, but personally I think she should be filing a police report. I've never been so disgusted with bad customer service in my life. read more

Today (8/31/2015) at 11:30 am a male employee REFUSED to give me a drop off receipt even though I explained why I needed it and what Amazon policy is. He ignored me and walked away. I was about to take my box and leave but another employee, a nice lady, scanned my package and printed out the receipt. It all took 2 seconds. Please address the problem of poor customer service if you want to stay in business. read more

The service at this location is great. I frequently pop in to drop off packages. I am always greeted courteously and asked if I would like a receipt. Ryza (store manager) and Ashvini are there often and offer execeptional service. They also offer notary service there for $15; convenient and easy to get business done. read more

Huh, I must have come in on an off day given the negative reviews on here (or maybe it was an "on" day since things were positive for me?). Anyway, I had to return a textbook for one of my classes via UPS and decided to come to this one. I arrived just before closing time and only one employee was working. He measured and weighed my textbook, boxed it up, and charged me $2.60 for all of this. And it didn't even take five minutes. Overall, I was satisfied, and I'll definitely come back again if I need to mail something via UPS in the future. 5 stars all the way read more

First, let me have a few words about how I review. I don't have that much time, so I almost only review two types of businesses about my experiences with them. 1. So good, 5 stars ratings, that I want the whole world to know; or 2. So BAD, 0 stars IF I could, that I want the whole to be warned Second, as a long time patron of this very location (the closest to me), I'm not surprised its current overall Yelp rating is only 2 stars - my very OWN experience told me, their service (or lack of it) was horrible. They deserved the 2-star rating, I was always a little skeptical in going in unless I absolutely had to. So bad, it's not even worth my while to review them, UNITL NOW.... My purpose in making the trip to this UPS location is nearly 99% Amazon goods return. I'm sure everyone knows how this process goes: 1. You make the return on Amazon (website or app) 2. Print the prepaid Amazon return label 3. Put the bottom half inside the box with the good you're returning 4. Ask for a UPS pouch and insert the upper half Previously, there was this older Asian lady (I'm pretty sure she was a Filipina), she was THE worst of the bad return experience. She had a way of making a simple Amazon return a living hell for you. I later found out that she was near retiring, that explained the grumpiness; for she just couldn't care! I'm sure many out there knew what I'm talking about here, most Yelp reviewers would give you at least 3 stars, to AVERAGE 2 stars, your service gotta really SUCK! No way around it! ---------------------------------------------------------------------------------- there was B.C, Before Christ; at this UPS store, & then, there IS A. R, AFTER Ryza! ------------------------------------------------------------------------------- In the last few months, my simple Amazon returns have been a cinch and couldn't get any easier - EVEN during busy weekday lunch hours where people take advantage to have lunch and run their errands. Many times I go in, I notice there's this tall and beautiful Asian lady. She ALWAYS notices your presence, even if she's pre-occupied with other customers, she's so aware of the circumstances. I always bring my own packing tape, my scissor, and all I need is the UPS transparent pouch to put my Amazon return label outside the package. Even if there's a long line, she's so aware of how to keep "things" moving. Whereas the now-retired lady would make me wait all day, join in line, and ask me "did you pay for that packing tape?" (you were so cheap you wouldn't let me borrow your packing tape gun, WTF!), and even trying to coerce me into paying for returning that package. Hey, it's an AMAZON RETURN - Amazon customers, especially PRIME Members do NOT pay shipping for returning defective goods! Riza, the new UPS Store Business Manager, she would just hand me a pouch, I put my label on, and hand the Amazon package to her. If there's no line, she'd print me a receipt; on the other hand, if there was a long line, people are waiting, and she's tied up, I'd forego the receipt! She's making my life easy, I should do the same for her. From an operational perspective, this way of doing things is simply SMART! I'm sure there are Amazon returns EVERYDAY. If there's a long line, and you can clear people in merely seconds, this would make the line shorter and happier customers. To the people in line, it really makes little difference to them - we're talking SECONDS! To this UPS Store fellow customers who have had a bad experiences, I ask you to patronize this store again. It's been managed by the smart, beautiful and SUPER-CAPABLE Ryza - she's so nice! She epitomizes what Customer Service is all about. I ask you to try this store and give it a second chance. WE need to bring up the Yelp review scores to appropriately reflect the new regime and new operation. For they deservedly earned the 2-star review in the past! NOW, in my humble opinion, because of RYZA, they should be earning 5-star review! We penalized them before, NOW, we should reward them accordingly. RYZA - as an avid tennis dude, like Federer, you're my GOAT - Greatest of All Times, among all UPS/FedEx Kinko alike! Know WHY? Because Ryza CARES! Keep up the good service, I'm your customer FOREVER! read more

I would give this place zero stars if I could. Employees were not helpful and closed earlier than the scheduled time. Workers seemed inattentive. Would not come here again. Current rating appears to overstate the customer satisfaction this location will provide. read more