Signing up for another year. Really enjoy being a customer of a local Ballard business that offers…read moregreat service and support. Great option for marina wi-fi. It's easy to unhook from the slip. My streaming bandwidth is fine for Netflix. Also, my issue with my personal router was an easy fix over the phone- no 20+ minute wait on hold. I have to use other companies in Colorado for my parents and the big providers (CL) have different outcomes depending on who I get and inevitably things are a mess. So Salmon Bay Technology is a wonderful company to talk to, and i highly recommend.

Came home to find our WiFi antenna came loose and no WiFi. Called and Erin came over right away…read morewith a new and improved antenna. Had us up and running in no time. Fantastic customer service!

Perfect service. I have no complaints. I recommend to everyone who is considering…read more I had a satellite service before which would blank out in stormy weather. I haven't had that problem since.

HORRIBLE experience with this place. Was hoping to get basic service hooked up for my boat…read more.. nearly impossible to get ahold of, and when I did was met with aggressive rudeness and condescension. Didn't seem to even believe I had a boat, and quoted me prices far higher than any listed online or that I'd heard about from neighbors. Honestly he (Erin?) sounded intoxicated, so I'd be shocked if he even remembered this interaction or how awful he was acting on the phone. If he does remember then he's got some latent anger and bigotry issues to deal with before he fields any more calls. Stay far away!

My internet was down during my grandmothers funeral meaning I was unable to watch it via Zoom…read more Atlas REFUSED to help me and the service technician made fun of me over the phone and said he'd fix my internet when hell froze over. F U Shane.

I requested a technician to check my internet connection this morning. The Company sent one guy…read morewhose name was Davis to my business site within half hour. Amazingly, he quickly found the issue and figured out for me. The technician did a really good job. Thumbs up! Thank you, Atlas Network.

Complaint registered today against Xfinity, owned by Comcast:…read moreDescription of complaint: Comcast/Xfinity billing is confusing to say the least. Current bill due as of 8/1/2024. They bill a month in advance. Yesterday, I cancelled that plan which should erase the $206 normal charges. I am making a payment of $93.37 tomorrow, which I am not challenging. There may be a residual balance of under $25, but they are telling me that I will owe $152 and change after tommorow's payment, and this is part of the amount I am challenging. I have paid $250 on 7/4/2024 and with tomorrow's payment, that is $343 in one month!!!! On my last complaint to the BBB, they also told me they would credit the $100 tech visit on 3/24/2024 which I was told several times by the tech that actually came to my house that I WOULD NOT BE CHARGED, so this $100 credit did not drop off. I was also told twice by two different chat discussions subsequent to that date. So the total amount that I should be credited would be $252 and change. The only reason for two stars is because of the hours I have had to spend challenging their puzzling billing "rules," in which, after I cancelled all TV expenses, the gave me bare internet FREE for one year. I am finally switching to a digital antenna, and getting a smart TV. To their credit, Xfinity's internet is EXCELLENT in quality and speed, even at 50Mbps. Quite simply, $230 a month for TV and internet is TOO MUCH, even if you are fairly well off. Since 2006, I have paid Comcast some $40,000 in services, taxes, fees and miscellaneous "other" charges. Not any more.

Xfinity Cable is down in my yard and on top of my car and front lawn. Maybe dangerous, definitely…read moreurgent. Internet that i pay for not working obviously. It's impossible to get ahold of a service rep and i am not getting any confirmation when i try to report this online. URGENT AND POTENTIALLY DANGEROUS.

I had Century Link for a long time when I lived in Westminster Colorado and was very happy with…read morethem . I never had any problems with the service or had any technical issues . Customers Service was terrific.

Whoever is running their operations should be fired. This company is truly terrible and I've never…read moregotten past installation with them. The first time a random person texted me two days before my appt just asking to come install "now." Uh no. Then my appointment was cancelled for my original time. The next time they didn't show up during their window and had no ETA for how late they were running, after another couple of hours I cancelled. I gave them a third try yesterday- by far the worst. After being an hour late I message and still no ETA. My appointment was from 10am-12. I for multiple calls and messages at 5:30pm from a tech telling me they had arrived and they seemed confused why I had not set aside my entire life to wait code them for on a Friday night. Long story, this company has no idea what they are doing. They are clearly mismanaged. If you can't take appointments- don't. If you can't service your clients - shut down.

Reading the generally good reviews for this store I drove across town to Interbay to get assistance…read morechoosing which phone would replace my Iphone 11. The one staff person in the store remained sitting intensely looking at his computer the duration of the time I was there. When I asked a question (how much might I get for my current phone?) he reluctantly gave a minimal answer. When I asked for help sorting out the differences among the new phones HE POINTED TO THE AREA WHERE THE PHONES WERE DISPLAYED. I politely explained that I'd like him to join me looking at the phones and assist me. HE SAID I COULD READ THE DISPLAY CARDS. At this point I said I'd take my business somewhere else. To this he chuckled derisively. It is my impression that this young misanthrope is far more interested in what is on his computer screen than the real person in the room. FYI, I drove to the Ballard AT&T Store and had a completely different experience. The staff (Tim? and one other young fellow) were responsive, informed and helpful. Additionally, while I was there 4 more middle aged customers entered with varying questions, and levels of confusion. I witnessed these two polite fellows respond with an earnest desire to be helpful.

I stopped by after wasting an hour on the website and support line trying to move a prepaid line to…read morea new iPhone. The old phone screen was so cracked that it wasn't possible to perform any of the PIN resets or other verification methods to get into the account. The tech support line was an endless loop of unhelpful menu options. The employee helping me at the store had the new phone up and running in less than 5 minutes after verifying my identity. A very convenient and pleasant experience.

Dimitri was knowledgeable, friendly, fast and reasonably priced. He offered some ideas for our…read morestarlink cable install and did a superb job getting us set up!

Dmyitri did a great job installing our Starlink. Nice clean installation inside and out. We would…read morerecommend his services.

My internet has been out for 11 days. Every day the new service restoration is updated to a random…read morehour the next day, or 2 days away. There is zero response to questions that can only be asked thru Ai chat, so only machine response. I have no expectations of service because it seems only 2 of us are out. The outage is so small it seems engineered to make us quit, maybe we have a forever account? There is no phone menu option for customer service, only purchase of new or upgraded service. Once you log in you get punted to the chatbot.

Just read through the reviews for this company. Not one good review. I've never seen that with any…read moreother company. I wonder if Centurylink aka Lumen Technologies even cares about providing certain types of old school service, like landline connections anymore. According to The Motley Fool, the corporation's struggling to turn a profit, which would explain a lot. So, here my Centurylink aka Lumen Technologies story ends. We cancelled our landline service yesterday after 24 years, so long ago the company was then called Qwest. That meant our home phone number, which was primary contact number for all business, medical and other accounts had to be deleted from all those records. And I tell you, with some accounts that was not easy. So it's 5G wireless service only for us from now on. But I want to re-emphasize how truly poor Centurylink's service continues to be. Our landline was mostly down for about two weeks which is why we finally cancelled service. BUT, both strangely and telling, during the sporadic times we got a dial tone and could both call out and receive calls, every single incoming call was from auto dialers using spoofed numbers. Think about that. The service is down and on the limited days it comes back up, the only phone calls are from scammer auto dialers. No friends or family. No prospective customers for our home-based business. No physicians offices. Just the scammers. So along with unreliable service that more than provided justification for cutting the cord, so to speak. Since we paid our final bill, Centurylink still owes us money for the downed service time. Once again I'd filed a complaint with the Washington Utilities and Transportation Commission, which is just one of thousands. But they'll ensure we get a full refund for lost service, but it could take a few months.

They're not worth the price and neither are their agents well trained, traditional Internet…read morecompanies are much better. For all the tech Google has this is by far the most pathetic product. They should just stick to digital projects

What people has been saying about no reliability is very true. I have been using the service for 6…read moremonths now, there are disconnects every day. Imagine working from home and got disconnected from a video conference meeting, or playing an online game and disconnected from the match. I hardly have had a single day where I wouldn't have this. I hate to say this, I have used Xfinity before and even Xfinity didn't give me this much problem. Please avoid. This is not fiber service even though it has the name GFiber in it.

Stopped by the Ballard Xfinity store for technical support on a mobile phone issue. Met with Emily,…read morewho diagnosed the problem and fixed the problem. Emily was friendly and chatted while working the problem. A very positive experience. Thanks!

This is the worst internet I have ever had exced wouldn't even load my table and charged me 80 a…read moremonth I would feel them that It won't download anything and the kept trying to sale me more data and now that I'm out of contract with them I shut it off and the want to charge me $150 to come to my apartment to take the satillte off my roof there is no way for anyone of the renters that can get up on a two story apartment building the lady that took the call was rude to my wife talking to her like she was a kid so I wouldn't go with them go with wave