HORRIBLE experience with this place. Was hoping to get basic service hooked up for my boat…read more.. nearly impossible to get ahold of, and when I did was met with aggressive rudeness and condescension. Didn't seem to even believe I had a boat, and quoted me prices far higher than any listed online or that I'd heard about from neighbors. Honestly he (Erin?) sounded intoxicated, so I'd be shocked if he even remembered this interaction or how awful he was acting on the phone. If he does remember then he's got some latent anger and bigotry issues to deal with before he fields any more calls. Stay far away!

Perfect service. I have no complaints. I recommend to everyone who is considering…read more I had a satellite service before which would blank out in stormy weather. I haven't had that problem since.

My internet was down during my grandmothers funeral meaning I was unable to watch it via Zoom…read more Atlas REFUSED to help me and the service technician made fun of me over the phone and said he'd fix my internet when hell froze over. F U Shane.

I requested a technician to check my internet connection this morning. The Company sent one guy…read morewhose name was Davis to my business site within half hour. Amazingly, he quickly found the issue and figured out for me. The technician did a really good job. Thumbs up! Thank you, Atlas Network.

find another wifi provider if can you bill creeps up with…read morereason they do not want explain or deal with you too big of a company to care and $$$$$ i am with tmoble wifi and its great $35

Had an appointment Confirmation # VXD086J70. Arrived early and waited over 30 minutes before…read moredeparting because the representatives were unresposive and not effecient. Therefore since I had other appointments to attend to I left. I voted with my feet and will not use this service. Why make an appointment if you can't perform?

My experience has been mixed. Timely installation by a good technician. That was good…read more For the most part the quality of my connection is good. Not as fast as cable but has been down fewer times. The mesh network is actually pretty good so on the overall my coverage is better than it was with Comcast. The problem I have with Quantum aka CenturyLink is that their pricing / billing practices are deceptive at best. I signed up on a plan that promised $65/month, no contract and no price increases. 6 months in they informed me that they are raising the price by $10/month. When you try and call "customer service" the wait times are a joke. Usually when that happens I try a chat. They also don't credit you for outages which is uncool. Pretty much the same lengthy wait. They did give me a slight accommodation but it's left a bad taste in mouth on the overall. When alternatives to Quantum are available in my area I'd definitely going to give them a look. TL;DR - internet quality/speed/connectivity is good. Business practices are shady and I'm not getting that warm and fuzzy feeling from them at all. Business practices 1* Delivered product 4*

It's only gotten worse. Simply incredible. We've waited for Quantum scheduled service appointments…read morefor 16 hours - and counting. Our service was started 26 days ago - it's been out half of that time. Oh, wait - update: the service technician simply no-showed today. 4-hour service window ended at noon - he never came, nor called, nor texted. Three conversations with customer " support " were meaningless. Question of the day: is Quantum (AT&T) merely staggeringly incompetent ? Or they just don't give AF about their customers ? Or both?! Impossible to know!

I stopped by after wasting an hour on the website and support line trying to move a prepaid line to…read morea new iPhone. The old phone screen was so cracked that it wasn't possible to perform any of the PIN resets or other verification methods to get into the account. The tech support line was an endless loop of unhelpful menu options. The employee helping me at the store had the new phone up and running in less than 5 minutes after verifying my identity. A very convenient and pleasant experience.

Reading the generally good reviews for this store I drove across town to Interbay to get assistance…read morechoosing which phone would replace my Iphone 11. The one staff person in the store remained sitting intensely looking at his computer the duration of the time I was there. When I asked a question (how much might I get for my current phone?) he reluctantly gave a minimal answer. When I asked for help sorting out the differences among the new phones HE POINTED TO THE AREA WHERE THE PHONES WERE DISPLAYED. I politely explained that I'd like him to join me looking at the phones and assist me. HE SAID I COULD READ THE DISPLAY CARDS. At this point I said I'd take my business somewhere else. To this he chuckled derisively. It is my impression that this young misanthrope is far more interested in what is on his computer screen than the real person in the room. FYI, I drove to the Ballard AT&T Store and had a completely different experience. The staff (Tim? and one other young fellow) were responsive, informed and helpful. Additionally, while I was there 4 more middle aged customers entered with varying questions, and levels of confusion. I witnessed these two polite fellows respond with an earnest desire to be helpful.

Dimitri was knowledgeable, friendly, fast and reasonably priced. He offered some ideas for our…read morestarlink cable install and did a superb job getting us set up!

Dmyitri did a great job installing our Starlink. Nice clean installation inside and out. We would…read morerecommend his services.

I am writing this review because for the third time since becoming a customer 6 months ago I have…read morebeen scheduled for a service appointment with a no-show technician. I will give them points because every tech I have encountered is kind and has good customer service. They also often empathize about the scheduling and dispatch problems. It takes Century Link at least four days to come out for service, sometimes even over a week before another appointment is available. That is, if they even show up. When it is the company's fault that they missed the service appointment, they still can only reschedule me four days from now, after I've already waited a week. I am a remote worker in a role that deals with highly confidential information. I cannot just find a spot with internet connection and set up shop, so these recurrent instances affect my job. I have had to spend money out of pocket to rent spaces where I can work with sensitive information comfortably. When I have requested compensation of any kind in exchange for the inconvenience, I have been denied every time. This has been a disappointing experience to say the least.

My internet has been out for 11 days. Every day the new service restoration is updated to a random…read morehour the next day, or 2 days away. There is zero response to questions that can only be asked thru Ai chat, so only machine response. I have no expectations of service because it seems only 2 of us are out. The outage is so small it seems engineered to make us quit, maybe we have a forever account? There is no phone menu option for customer service, only purchase of new or upgraded service. Once you log in you get punted to the chatbot.

AVOID. Constant, inexplicable outages. sometimes service is gone for more than a day. Attractive…read moreprice and fast when it works.

They're not worth the price and neither are their agents well trained, traditional Internet…read morecompanies are much better. For all the tech Google has this is by far the most pathetic product. They should just stick to digital projects