The Window Man came out to do a quote. He was prompt and courteous. He took a look at my windows and suggested that I do not need to replace them, rather I can have them repaired. Prior to having the Window Man come out, I had another big company come out and advised me that they are not repairable and since their company can not match the almond color frames, that I should replace all the window instead. Window Man gave me a recommendation on a repair company and they came out and are able to repair it. He could've easily told me that I can't repair the glass and made money off of replacing them. He was honest and did not try to rip me off. read more

So I'm in the middle on this one. I contemplated giving three stars, but our experience hasn't been A-Ok. We replaced the windows in our home back in December. Our experience with those was pretty good. Communication was lacking, our salesman isn't wonderful about returning our phone calls or getting us information, he was also lacking in the memory part of his salesmanship, but the windows were installed quickly and efficiently and we're happy with the product. Since we had a decent experience with that, we decided to use them again for a window we were replacing with a door. Again, communication was a bit lacking and a mistake was made on our order, which held things up (he didn't add in a fee, not my problem). We ordered the door back in May - it was FINALLY installed the end of August. Along with the door, we had ordered a retractable screen. Apparently we should have asked that it be installed along with the door because when they were done, there's no screen. I ask about it. The installer says, "Oh, that's done by the company that manufactures the screen." Huh, no one told us that. So, our installer gets on the phone, calls the office and tells them that the door is installed and it's ready for the screen. They tell him that they'll call us to let us know when the screen company will be out. Two weeks later, on a Friday, no call. I call the office and nothing had been done, they tell me they'll make contact and then give me a call back yet again. I did get this call from our salesman, only to tell me that the people from the screen company will be contacting me on Monday. Gee, big shocker, no call on Monday but I did get one late Tuesday afternoon, asking if they can come out and measure on Thursday morning. Measure?? It's a standard exterior door installation? This morning, screen company comes. Yep, you guessed it - we'll wait even longer because now, they apparently have to BUILD the screen and it'll be, in his words, "at least two weeks, maybe longer". Door ordered in May and our door installation will be finalized probably sometime mid October. Ridiculous. Do I like their product? Absolutely. But their customer service, communication and installation is lacking in far too many ways. As much as I'd like to say we'd use them again, it probably won't happen. read more

I ordered 11 windows and 1 sliding glass door. I was told all were custom fit so they had to measure. After the measure and the windows and doors were ready the installers came. The windows turned out nice, including the vinyl wrap I had put on. The caulk job on the vinyl wrap could have been done better. Also some of the windows had scratches in the vinyl already. The biggest upset for me was the sliding glass door. It was about 1.5 inches shorter at the top than my previous sliding glass door. All the installer did was spray some insulating foam in the top gap (which he only filled half of the depth with) and screw it in. He did not apply any foam spray to the sides of the door where there was a 1/4 inch gap on both sides. Only 2 screws were installed per side (except for the lock side, which had four), which makes me wonder how sturdy the installation is. I ended up removing the trim all the way around and finishing spray insulating the gaps myself. The door was very expensive and I was appalled that the door was 1) not custom fit as advertised and 2) not properly insulated when installed. It makes me wonder what gaps I have in my 11 windows, which I did not sit and watch the installers put in (as I did the door). Also I found two of the windows had vinyl wrap installed with "burn marks" or scarring on them, which made them not smooth. Pretty bad considering this all was new. The staff at the store was very good otherwise. read more

They were professional and reliable. The windows came in when promised and their staff was very organized in scheduling the install. The installers were very good. This is a good company. read more

I wanted to take a few minutes to write a note highlighting the exceptional customer service Hamilton Smith has provided me and how impressed I am with the way The Window Man has worked with me on a window problem I've had recently. Hamilton from The Window Man came out to my house after my wife & I realized that several windows that had been replaced just prior to us purchasing the house two years ago had some faulty seals. He gave us the bad news that the company had gone out of business, but then gave us good news that he still worked with folks at the company that had bought out the old company. Hamilton directed me to the right people at Soft-Lite and that helped us out tremendously. And even though there was no sale in it for his company, I was extremely impressed when Hamilton confirmed that it would be okay for Soft-Lite to ship to The Window Man's warehouse for me to pick them up for no charge. Even though Soft-Lite wasn't able to honor the warranty from the old company, the contact Hamilton gave us and the help from The Window Man helped keep the cost of replacing the windows low. Considering that we had just recently bought the house and then added a baby to the family, the relief of some help from Hamilton and The Window Man are truly appreciated. I tend to get frustrated when dealing with companies who offer poor customer service, so I feel it's appropriate to make sure to share when I see exceptional customer service is delivered. And I think that Hamilton & The Window Man really went over & above what would be expected from most companies by continuing to offer assistance & help even though I wasn't immediately purchasing anything from them and likely wouldn't need new windows from them for a long time since our house had all new windows installed prior to our purchase. I have spread the word on our neighborhood e-mail list-serve about the help hiscompany gave us and made sure that The Window Man (and Hamilton) are included on our list of preferred contractors. I've also gone on DC Consumer Checkbook and given a very favorable rating and will certainly share with friends, neighbors, family, & coworkers when they ask if we know of any good sources for windows. Of course, any time I have any other needs for windows, I have saved Hamilton's card and will certainly be calling The Window Man first. read more

Our 34 year old wood windows needed replacement, so we met with several companies and received bids for vinyl and fiberglass. We decided to go with the Window Man because they were priced competitively for a fiberglass product, they had a great product, and they could do a custom-built bay window for the kitchen. They replaced 25 windows one day and came back for the custom installs of bay window and sliding glass door. Our door was an odd size but they were able to use a standard replacement to save us a lot of money. The crew was great and paid attention to detail. We were very pleased with the results, including product, install, and cleanup. We have received many compliments on our new windows from neighbors and friends. read more

This was a smooth process from start to finish. The salesman came to my house and explained all the various window materials and options. After narrowing down our choice to vinyl and fiberglass, we decided to go with the Marvin Infinity fiberglass windows. They then sent a project manager to our home to take final measurements. Five weeks later, all 22 windows were installed in one day. The installation team worked extremely hard throughout the day and were very professional and courteous. They cleaned up everything before they left. The windows look fantastic and we can feel a huge difference with the new windows in stopping drafts. Definitely recommend this company and we will be doing our doors with them for our next project. read more

I was thrilled with Hamilton and The Window Man Company...No other company would install one window into my condo. I had been trying for 2 years and kept getting the same excuse...we have a 3 window minimum. When I called The Window Man they were very helpful in getting my window replaced in a timely and professional manner. I have recommended them to several of my friends which have had their windows replaced also by The Window Man. It is now a joy to open my new window and have easy access to cleaning the window with the tilt in feature. read more

We had The Window Man install new windows in our home. The salesman was very attentive to our needs and got the us the window that was what we were looking for. The installation team was very good, thoughtful of our personal things inside the house and covered. The outside they cleaned up all of there things, I could not find anything after they were done. Highly Recommended read more

Loved the work and products by the Window Man! I need an outdated and ill-fitted bay window replaced and some of the other estimations I got were outrageous! I got a top of the line easy to clean window that looks fantastic and finally keeps the drafts out. The workman, Harry was friendly and professional. He didn't even mind when my dog tried to "help". It was done all in one day so I didn't have to worry about a hole in my house overnight! If you need a window installed right, look no further! read more

the company's website notwithstanding, they do not sell vinyl windows. So if you are looking for vinyl windows look elsewhere. I've never heard of this before but there is a first for everything. read more

Over the years, I've done a good deal of business with the Windowman (as a small homeowner). First storm windows, then replacement windows, and 3 exterior doors on a Capitol Hill row house. The company is usually responsive whenever there is a service call and occasionally something needs adjustment. Yesterday I called with a service request for the back door. The door knob stopped unlocking--the lock is stuck in the locked position. The situation leaves me with no means of egress in the event of an emergency in the front of the house. Today when I called to find out when the situation could be remedied, I was told replacement hardware was ordered from the manufacturer and when the piece arrived, the company would schedule a service visit. When I explained that not being able to open the back door was a safety issue, the service coordinator said she would have to check with the project manager on what to do because the company didn't want to make 2 trips to make the repair. So, what could have been a 4 or 5 star rating is knocked down to a 2 star rating. And I have to evaluate whether to call a locksmith to fix my 6 month old very expensive door because the Windowman doesn't want to make 2 service trips. read more

My project - 4 windows only. First window was installeted Dec. 24th. Proect was accomplished in the end of February. Labor was awful. Don't recomend. Ivan read more

This company is very happy to answer your calls and promptly schedule an appointment to sell windows, but actually getting the windows installed is a far different story. Don't expect them to meet the contractually agreed upon timetable or to respond to telephone calls or emails when they fail to appear. read more

I used The Window Man on a large project with 33 windows. They promised the world up front but completely failed to deliver. After the scheduled delivery date had passed I followed up with the sales rep. The sales representative kept telling me the windows would be here next week and they weren't. The windows were eventually installed 8 weeks late. I did not have any issue with the materials as the finished product was satisfactory. It was only after the windows were installed (16 weeks after field measurements) that I got an additional bill due to the varying sizes of windows that was determined at the time of field measurements. This was over and above the cost of the quote. I called to complain and did not achieve a positive result. The customer service was so poor that I would not use The Window Man in the future. read more

This company does not honor its warranties. Fifteen (15) years ago we had all of the windows (16 windows) completely replaced in our old colonial house by The Window Man on Pickett Road. Service and installation were great. The "life-time warranty" and follow-up service were terrible. At 10 years, when the crank shafts began to fail, The Window Man told us that they did not have to honor the warranty because the company (Traco) that manufactured the windows had gone out of business. The Window Man would not fix the windows. We asked if someone would come out and we would pay for repairs. After a year of back and forth calls, they finally sent someone to look at the windows. The repair man looked at the windows, said the crank shafts needed to be replaced. He told us to order them and he would replace them. I asked where and how to order the correct crank shafts. He said to look online - no help with measuring, no help with sourcing, and not via The Window Man. Finally, I found a hardware store online to whom I sent pictures. They set me up with the correct hardware (under $30 per crank shaft) which I installed myself. Apparently the Truth Maxim cranks I bought are in about 90% of casement windows on the market. Each window took me about 20 minutes to complete once I had the correct hardware and instructions. I can't believe that The Window Man would not repair these windows for us when we offered to pay for repair services on windows they installed. I am posting this today, because today's Washington Post has a large advertisement indicating terrific warranties. Beware. read more

These folks are very professional and stand behind their work. I live in a high density area of Washington DC. I contracted with The Window Man to install an "inner" set of windows to cut down on the noisy traffic below. The company had the most attractive bid among the various proposals I received, without any compromise in the high quality that I expected. The windows have been very effective, with a dramatic reduction in the noise level. But just as importantly, I have appreciated the company's level of professionalism. Installation of the window frames was challenging and very detailed -- much different than advertised by one of their competitors. Moreover, an unfortunate accident occurred as a gust of wind shattered several windows before being off-loaded from their delivery truck. The company assumed responsibility immediately, expedited replacement (at high cost to them) and provided some extra service in repositioning our window shades as a courtesy. The bottom line -- their product and service was outstanding, and I recommend The Window Man to others. read more

I was interested in replacing 10 windows in my house and called this Window Man store, Pickett Rd, Fairfax, VA responding to a promotion that I received in the mail offering a Free $25 Visa GIft Card. I fulfilled all the requirements to receive the $25 gift card, (clearly stated no purchase necessary) but never received it. I called at least 5 times and was always told that it had been sent, or resent, and they paid lots of money for some organization to deal with this. One time they even claimed it was sent certified, but nothing ever arrived. This is obviously not a store you want to do business with, if they don't even honor a promotion for a $25 gift card, and lying to you, claiming it was sent, but I never received it. I even called them to say I wasn't calling again (after at least 5 calls I realized they were lying) and was going to write about this experience on line. This does not appear to be a business which honors what it offers, and certainly not one you want to trust with an expensive project like installing windows in your house. read more