Let me just be clear that I did not use them for anything yet; however, their office manager Keith who monitors Yelp requests is super helpful! I have some broken glass on our house so I sent out a bunch of quote requests on Yelp. All the other window companies responded saying they don't do small jobs like mine, and that's it. Keith, took the time to tell me what to Google and suggest I try to find glass repair shops who takes small jobs like mine. I am so grateful and next time when we want to upgrade our windows, I'm definitely calling Keith ! read more

They didn't order my windows for over 12 weeks. I had 2 broken single pane windows and we had to get all the way through winter with them broken. They ordered the windows after I called to check in a delivery date so we had to wait 24 weeks from when we got a quote to when the windows were installed. Once they were installed they were sloppy. Do not use this business. Their communication is poor and their timelines are a joke. read more

I had windows installed about 19 years ago. Window Specialist promised a "lifetime warranty", right there in the contract. Our windows are fogging. And I'm quite alive, enjoying my lifetime. WS came out to look. They refused to honor the warranty, and essentially dared us to sue them. "Do what you have to do", they said. We are a law office. We know what that means, and we know how to do what they've invited us to do. Probably you don't. If I didn't, I would steer clear of these guys. They are bad news. A warranty is a promise. WS has refused to keep theirs. Do you really want to do business with them? Do what you have to do. read more

The Window Specialist - Fogged window, south facing. WS repudiates "lifetime" warranty. - Windows Installation Near Me

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I had similar issues where Jim was responsive to schedule a quote. He came by within the week and took the time to measure. However when I tried to follow up it was impossible to get a hold of him. Would recommend this business be more up front when they are unable to take a job versus passive aggressive and waste everyone's time. He had a very "old school" good ol' boy vibe. I'm not sure why they have such a high rating which is why I called them in the 1st place; however it does look like they pay for sponsorship. read more

Due to very strong winds last November, we had to replace the window in our hallway, so we contacted The Window Specialist. Keith came out about a day later, and gave us 3 quotes (1 for just that window, another for replacing 3 windows, and a 3rd quote for replacing all our old windows upstairs). We went forward with the 3 window quote, and about a month later, his team came and replaced the 3 windows. Keith was very fast in replying to e-mails, and his service was excellent. I didn't encounter any problems or issues that some other reviewers had. As for the windows, we're very happy. They look great, function very well, and are a vast improvement over our old windows. When we eventually get around to replacing our remaining windows, we definitely will reach out The Window Specialist again. read more

Unfortunately the customer service here is very poor. Barb, the office manager fails to respond to emails. I sent two emails asking for an adjusted quote and even called the person who visited and let them know that Barb was not responding to my emails. Treating customers like this will definitely lose revenue at a time when small business revenue is so important. I would highly recommend you search elsewhere for your windows Update. Barb got back to me and has given me the quotes I have asked for. Thank you for getting back in touch. read more

A couple years ago, I had gotten some quotes for window replacement, but no one could seem to talk to me about the specifics of how the work would be done, trade offs between this window or that, what we should expect from the whole process --- basically the people that came out could only give a quote for some windows, not explain why, and that was it. For such a big purchase, we didn't feel comfortable without understanding more. Fast forward to this year and we thought we'd give it another shot. Keith and the Window Specialist team were an entirely different experience. First, they have a great Windows 101 guide on their website that gave infinitely more information than I had gotten previously. I gave WS a call and Keith came out, spent an hour with me answering all kinds of questions (and more questions, and more questions), and helped put together several different configurations of window quotes that met various needs. Throughout the process they were patient, generous with their time, and extremely helpful. If you're looking to get windows replaced, I highly recommend reaching out to Keith and talking with him. I learned a lot about windows and feel very comfortable now with the choices we've made in our replacement journey. read more

While enjoying a pot of green tea at work in comes an email from the apartment building I live in, "Next week we're going to have contractors in your unit replacing windows. They'll be in Tuesday, all day." I was not amused, you see I live on the 4th floor and the idea of me being windowless for 8 hours lead to horrible thoughts of my cats tumbling to their doom. Of course being the responsible pet owner that I am I decide to take the day off and hang out, make sure my cats stay firmly inside where they need to be. I'm bummed, blowing a vaca day for friggen windows. Can we at LEAST push the appointment to Friday? My building checks in with The Window Specialists, they say no problem, Friday it is. Well that's good news. Another email arrives later that day, "Since you're in a bind they say they can take care of it in 4 hours, that way you only have to be there a half day." Even better news. At the end of the entire ordeal they were here for a grand total of 2.5 hours. GREAT news. Compared to the original 8 hour guesstimate, that's amazing. Now I can enjoy the rest of my day off! The team of 5 was like a whirlwind of window replacing prowess. Icing on the cake? They brought up screens at my request, no more fear of cats out the window. The windows look superb. How they did such careful work in such a short amount of time I know not, but I guess that's what makes them the Window Specialists right? Great service and end result, packaged with friendly and open demeanor. They removed all the protective plastic that was laid down, vacuumed up the mess, and left everything just as it was upon their arrival. I normally don't write reviews the day of. I sit on it for awhile, procrastinate, do other stuff. But hey, they went out of their way to knock my apartment out in record time, I think I can return the favor. read more

In 2018 we had The Window Specialist (TWS) install 82 replacement windows into an apartment building in San Francisco. I posted back then but the owner of the property was threatened with a law suit by TWS. I was, but no longer a resident property manager. Here are some facts from a negative experience. 1.) TWS crew came and measured for an 82 window replacement install and after measuring just a few windows Keith decided to order all the same size window for each of the window types through out the building. As it turned out and you will notice in the photos, some windows were too short for the frame and caulking filler was used. 2.) Windows were delivered by semi truck and with our delivery were 16 additional windows. Keith Perry was counting the windows being brought into the garage for our project and at the same time telling his crew to put these 16 additional mystery windows at the front of the garage. At the same time he tells me he'll figure out later where they go. As it turned out TWS used our garage without permission or acknowledgment and knowingly stored 16 windows for one of their other job locations. I caught them in the act of loading these 16 windows into their truck weeks later which is why they were placed in the front of the garage for easy removal. 3.) This window project was supposed to be a 10 day job. It lasted nearly 3 months causing many issues with our paint crew who were scheduled to start after the window install was completed. Needless to say, windows and paint overlapped each other and it was messy! 4.) There was a lack of leadership from the top down. Two crew members each had an assistant. Daniel was wonderful and always showed up on time for work. I forget the lazy second crew member's name who often didn't show up and when he did, was confrontational with attitude. 5.) I called in a representative (Pat White) from Anderson Windows for advice who informed TWS management they needed to install a horizontal metal piece at the bottom of the windows as noted in the photo. 6.) We wanted replacement double pane Anderson windows to block out more outdoors noise than the old windows offered. We ended up with triple pane windows due to TWS selling us windows that did not meet historical guidelines. We did not pay extra for the triple pane, but we also did NOT block out any road noise. 7.) I'll let these photos speak for themselves! read more

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Jim from the window specialist team was one of the only people who would have a conversation with me about a complicated window issue we had. He was generous and kind with his time and helped us find someone who could help us. These days, it's so refreshing when someone just helps and does the right thing. So appreciative of The Window Specialist! read more

I came across the Window Specialist website when trying to understand why our window vendor (another company) told us to go with LowE3 windows that are intensely tinted and have made our home very dark. Keith wrote a wonderful blog post about how LowE2 windows are allowed and preferable for homes in coastal regions like SF and Alameda (where we live). I contacted him to get his opinion about whether it might be worthwhile to change the glass in our new windows. Even though I was not a customer of his, he took the time to send me a detailed email and talk on the phone with me to discuss my situation. He is incredibly knowledgeable and caring. While I haven't purchased windows from this company, I can attest that you will receive honest and informed counseling to help you make the best decision for your specific home. I wish all companies had this degree of customer service! read more

Just had my first full experience with this fine organization. I dare say that I am very impressed with the products, installation crew, support staff, CEO and the overall "can do" spirit of this company. I am a General Contractor doing Bay Area remodels. In an ocean of sub-standard installation companies, I now have a trustworthy company to refer clients without worry of getting my precious Gluteus Maximus chewed off for the effort. I Yelp-researched & referred The Window Specialist to my client for one lonely kitchen window installation. They did such a great job that my client hired them to replace every window in the house. lol HIGHLY RECOMMENDED!! read more

Our Marvin patio doors were locked and we could not get them open. I contacted my rep from Ashby Lumber and he gave me Jim's number. Jim came to our home the same day. He took pictures and worked on the hardware for a minute. He is going to order what we need and get our door back to 100%. Such a professional guy. If you have any Marvin door or window problems Jim is the guy. A plus read more

Keith, Jim, Anthony, and the team at the Window Specialists were a pleasure to work with. They're incredibly professional, responsive, and detail-oriented. I knew if something unexpected came up, I wouldn't have to worry with them. During the installation, we ran into an issue when a small area of our drywall was damaged. These things happen, since the frame around the window went into the wall and they had to remove it. Keith took ownership of the problem and had his guys come back to fix it right away. One of his employees even mentioned that Keith was the best boss he's ever worked for. How can you not love a company that treats their employees well? Overall, they're a great team and I highly recommend them. read more

Echoing what others have said, initial communication was good, and Jim seemed like a nice guy who knew his stuff when he came to take measurements, but it's now been over two months of trying to get quotes and estimates with little to no response. Perhaps this is because we're most interested in a new door and this isn't their specialty? I've mainly been in contact with Barb (office assistant) and she seems to have just stopped responding to my emails. I emailed over a month ago to check in and then again 2 weeks ago asking for the quote and no response. We'll be moving on to another company. read more

The communication was initially good, however, after having Jim come over for an estimate, I can't get a quote to save my life. Appointment on Monday, was told I'd get an email no later than Tuesday. Tuesday comes and goes and nothing. I reach out on Wednesday, get an apology and told I'd get the quote by that evening. I got nothing. Called Saturday to follow up and asked what was up because I felt like I was trying chase him (Jim) down, only to be told they are in fact really busy. Was told he was on the road and would get a phone call back and eventual estimate. All that to say, no follow up or follow through. Guess we'll never know how good of work they do cuz I can't even get a quote, let alone a phone call back. Wish we woulda heard from them because we really need this work done. read more

I upgraded my living room and bedroom windows to double pane and they ordered and installed them. Pros: very competitive quote, they gave me the best price. I called 5 different companies to compare. My windows have held well against the recent storms (no leaking) and it's been about a month. Cons: Communication wasn't the best. You have to take initiative in asking for an estimate and scheduling. They aren't the most responsive. For my estimate they said my window installation would take 1 day. It ended taking 2.5 days and both days, the contractor showed up very late (more than 2 hours late). read more

Anthony and Daniel were professional and easy to deal with - very hard job done well. Highly recommended. Peggy read more

I had a similar experience as someone before. I called and had Jim come to give me an estimate. He said I would be getting an estimate in the next couple days. I said sure! But weeks have passed and voicemails left with no response. My last attempt I did speak to Jim but he was busy with a client and told me to call back in 30 minutes... so we will see. TO BE CONTINUED... read more

I worked with Keith and his crew two times over the last year to install two different sets of windows on my rental property. Keith was organized and his crew showed up and completed the project on time. And Keith is a super nice guy. It's rare to find such a high level of professionalism. read more

I didn't receive service from this particular place however they were very honest with me when they let me know that they couldn't provide what I needed. He actually said as much as I would love to take your money, that's not my area of expertise and I don't want to come out and screw everything up. I love that read more

Called about a repair job, and he told me to text him the details and he'd call me back. Sent him a text with all the info, including the fact that I'd like to repair the window if possible and not replace it. Never heard back. Called again days later, and he acted like he never received my text (same number), and we scheduled a visit. He met my husband at the house, took one look at the window and said "We don't do this work. I only do replacements." He told my husband he'd recommend someone who DOES do this work (would have been nice to know that he didn't in the first place after the multiple calls and texts - would have saved everyone a lot of time). He sent us a quote for a replacement window and after we followed up, he still hasn't responded with any recommendations for window repair people. I know people are busy right now, but I'm disappointed with the lack of focus and follow through. 3 stars for the fact that he actually came to my house to look at the window. read more

Amazing service! Truly five-star; Keith and his crew provided a level of service that you just don't see anymore. The quote was accurate, they were on time, able to fix the (complicated) issue the right way, and were extremely knowledgeable and friendly. Thank you! read more

Got some windows replaced on my house (mostly new Marvin windows, and one Amerimax picture window in a closet). Jim was more than an hour late for the estimate (which wasn't a good start and for which I've dinged them a star), but the quote came in promptly and was lower than competitors'. The windows took the expected 6 weeks to be built and installation was extremely prompt. Installation went great and the windows work fine. read more

I need new windows. My house was built in 1937 and I live on a busy street so there is a noise problem and the drafts from the windows make the house cold in winter and the sunlight makes it hot in the summer. Not an uncommon problem but I have 36 windows and I'd replace them all if I could afford to. I contacted the Window Specialist to give me a quote. They were pretty timely in coming out to measure and estimate. We picked colors and discussed different brands. The quote was pretty typical providing nicer Pella windows with painted aluminum cladding on wood with double pane gas filled glass. The cost was about $1000/window installed (inserts mostly). The problem with this company is that they didn't follow up on the quote. I told them that I needed a few months for my refinance to come through and then I'd be ready. When that happened I emailed WS but never heard back from them. I decided to call them. I spoke to the original sales rep and told him that I was ready to take the plunge ($6000 for one bedroom, yikes!). He said he wanted to come out to remeasure which I thought was a great idea. We set up a time and I rushed home early from work to meet him. He never showed. He did call though to say that he was tied up on a big job in the city and said that every existing job was his first priority to make sure it was installed properly. I thought to myself, 'hey, I like that!'. Then I remembered... when he came for the first estimate he was late and used the very same excuse. Hmm... He said he'd call back to reschedule. I never heard from him again. Oh well... they lost a sale AND they got a review. I'm doing the windows myself. I'm not for hire. read more

Update.. Keith the new owner has contacted me several times. I see he is actively trying to put in the systems needed to manage a business and I think that it great. I cant update my star rating more than 2 stars because my previous experience is what it was. I truly wish anyone and everyone success, I have a company that has had a couple of poor ratings on Yelp and it actually taught us to do a better job so lets hope Keith the new owner follows thru with his plans to improve the company. My company is at 4 stars and 16 years in business it is busier than ever... Noone is perfect and there are plenty of reviews that are biased one way or the other. I am sure if Keith the new owner does whats needed, his company will thrive .. read more

My husband and I are in the process of purchasing a home. We are first time home buyers. Everything was moving smoothly until we found water damage under one of the windows and carpet of the room. We suddenly began panicking because we were only given 24 hrs to decide whether or not we would take the house. By this time, we already had four inspectors check the property - the termite inspector, home inspector, handyman, and roof doctors. No one could figure out the cause of this water damage. I frantically searched the internet and found Window Specialists on Yelp and decided to give them a try. I sent out an email to Tom and Jim (names & emails found on website) at around 11 pm at night. We had already given up by this time and figured there was no way we could get this done in such short notice. But by the time my alarm woke me up in the morning, I received an email from Tom! It was amazing and I was super thrilled to have someone answer so quickly. I just couldn't believe that all the positive reviews on Yelp could actually be true. His email informed me that this problem should not be a deal breaker on the house. It comforted me that an expert actually gave me honest advice rather than, like the rest of the inspectors, tried to sell me additional services on "fixing" the problem. I called Jim when I got into work and he quickly picked up. He was already at a job but assured me that he would squeeze me into his booked schedule. By now, I was very thankful for their understanding of our situation. Within a couple hours, he let me know what time he would meet me. And when the time came, not only did he arrive early, but he spent a great amount of time trying to solve the mystery. He spent a lot of time with us running multiple experiments repeatedly, analyzing the entire window area, and thoroughly explaining his findings to us. Jim was very kind and thorough. He took the time to explain everything carefully to us, shared a lot of his knowledge and expertise with us, and welcomed all the plentiful questions we had for him. He never rushed the job even though he was super busy and booked for the day. We highly recommend the Window Specialists to everyone we know and everyone we don't know on Yelp! Tom and Jim are both spectacular people. They went completely out of their way for us and we are so incredibly grateful for them accommodating our tight deadline. They provided us with a high level of customer service throughout the entire process and even took the time to give us a call afterward to make sure we were pleased. Outstanding company, wonderful caring people, and the BEST window specialists ever!! read more

I loved our new french door- Jim helped me identify the correct product and the installation team did a great job- we are so happy with the outcome read more

As a matter of principle, I don't write bad reviews on Yelp - but I feel compelled to report that I also had the experience others have mentioned, where we successfully scheduled a home visit, had a great walk-through, and were told we'd get a quote over email, and then... radio silence. I called the office after two weeks, left a voicemail, and received no reply... a second voicemail got me a call from the owner, who was very friendly and let me know some staff were out for personal reasons that week - But it's now been a month with no word at all. We liked the man who gave us our estimate and learned a great deal from his visit, and I was willing to hop right into a contract... but we've had to take our business elsewhere. read more

I just purchased a home in San Francisco and needed additional access to my back yard. After a quick and easy consultation with Tom From I received a realistic bid to swap windows for a sliding glass door that not only provided me with the function I needed but also in adding more light into my home. From start to finish, my experience was flawless. Tom expertly removed my existing window and cut a custom opening for the new door. Tom and his crew then did finish work the following day so that my new energy efficient doors look perfect. This isn't the first time I have used The Window Specialist, nor will it be the last. I highly recommend Tom and The Window Specialist. read more

I worked with Jim on a bathroom window replacement. I found all of my interactions to be responsive, professional and high quality. From booking to installation it was very smooth. The man who installed the window even cleaned up after-- a huge win from past service men I have had into my home. Would definitely use again. read more

The Window Specialist - New window! - Windows Installation Near Me

Jim Ford came and did my windows a while back. Haven't had any issues so I wanted to give him a good review. They did incorrectly order/measure a particular window but it was fixed next day. I haven't had any issues and would gladly recommend them. read more

Very happy with the service. Our window looks fabulous. . Tom, the owner was great. They were fast & efficient. They put the blinds & curtain back. Very reasonable and competitive prices. I am very meticulous about the people I hire. I highly recommend the WIndow Specialist. read more

The Window Specialists saved us from spending almost $400 more on an inflated bid from another company. Jim and Keith are professional and kind, taking the time to both review their bids and work plans with you, and also to explain what should (and shouldn't) be priorities in long-term house remodeling and home ownership! We had some extenuating circumstances that needed to be scheduled around and The Window Specialists expedited our order and the installation as a result. The installation went smoothly and was completed in a reasonable amount of time. When the installer didn't have the screens in the truck, he drove back to the office and came back the same day to deliver them and install them. We will definitely use The Window Specialists again! read more

They did a fantastic job on replacing all the windows in my house in 2002. It made a huge difference in sound reduction (live near the freeway) and in being able to keep the house warm in winter and cool in summer. The windows have held up perfectly, open and close easily (good fit) and have never leaked. Last year one of my screens fell out of the window and was damaged by the rose bush it landed on. Tom (the owner, I think) came out and replaced it immediately at no cost to me. I later discovered and told him that it hadn't been a defect in the screen after all, but rather a defective neighborhood cat who I caught jumping on the window sill, grabbing onto the screen, which then pulled loose and cat and screen ended up in the roses. He laughed and said he'd suspected it might be cat-related damage since he'd seen my cats in the window. He didn't mind fixing it anyway. read more

Keith was friendly and had lots of advice. He explained everything very clearly. The quality of the job was excellent. After getting the run-around with other companies, I was so glad to find the Window Specialists. read more

Trying to get people to bid on a 1 window job was a pane (right?) until I contacted Jim Ford at the Window Specialists. He called back right away and made an appointment at our convenience the next day. Not only did he NOT try to sell me the new window I thought I needed, but he gave me a reference to someone who could stop a leak and replace the pane of glass without replacing the entire window. Amazing service. Will be calling him for our next job. read more

These guys are great! I actually purchased windows from them 18 years ago but one of the windows started to not stay up. Jim came out and within seconds had it working right. Even after all those years, they responded quickly to my call and within 24hrs were out to check out what was going on. Couldn't ask for more! Thank you Jim and The Window Specialist company! read more

Late in 2009 I needed to replace all my aluminum windows and take advantage of a tax credit for double-paned ones. This company was one of several on my list to check out and for some reason I thought they had a showroom (they don't). So I'm a block away from their office and call and say I can't find it. The amazing Jim Ford was very kind in the face of cluelessness and invited me to come in and talk, which I did. This guy was in the middle of a zillion-dollar project and I have seven (7) windows, but he took the time to talk to me and show me options and give me a ballpark price. The price sounded fine so I asked him to come over and see the job. So I hired them. I had medical stuff coming up at the beginning of the year and needed everything done before January 4. Jim and his crew, plus Tom, got everything done in time and did an excellent job. Get this: some of my supplies were in Livermore or somewhere and to save time, Jim chose to drive there in hideous weather and pick them up. As far as I can tell, their work is flawless, the staff were bang on time to work, and the project was completed comfortably in time. I'd chosen unfinished wood and when I was up and about covered everything in 3 coats of clear stain. They look good, definitely help with sound and temperature, and do all the things tilt-pack windows are supposed to do. Recently I unearthed a pile of sealant tubes that I was supposed to have them come back and apply, so I'll call and ask how to proceed. Many thanks to Jim for his time and care with my house. read more

Someone just wrote and asked me a question so I thought I would update my experience. Windows Specialists still gets nothing but awesome reviews from me. On the other hand, the windows I selected against their advice suck. They have been tremendously helpful in solving the problems I have had from day 1, however, even though it's not their fault. 5-stars for them. 0-stars for Milgard. Pay the extra money if you can and get Marvin or something other than Milgard. And take their advice on whatever! So far they haven't been wrong about anything and have been tremendously helpful trying to help me troubleshoot problems and get resolution for them. read more