They hid problems that the truck had and then would not provide the title after I purchased the truck. Will not return my calls or emails inquiring about the title which I still don't have. Buy somewhere else! Anywhere else! read more

DO NOT BUY FROM THIS DEALERSHIP!!! I bought a 3500 from them last October that was "deleted" still had egrs and a bad turbo. When I test drove the truck I mentioned that it had a really bad wobble and the salesman Ben told me that it was just a big truck thing. Come to find out its axle seals are blown out, tire rods, tire rod ends, ball joints and u joints all need replaced, not to mention they put a cheap lift on! Horrible business practices I tell everyone to absolutely shop somewhere else! read more

They are very welcoming but all of it is a cover they sell cars with a lot of things wrong, then promise they'll get their mechanics to fix the problems and then never answer phone calls or ever call back. Would never go here again for another car. Our sunroof wouldn't pull back and the step bar for our truck wouldn't come down and they promised it would get fixed and we had to bring it back... After we paid and signed all paperwork they never responded back. TERRIBLE COMPANY read more

Ben and Jennifer were great to work with, spent the time to help us get into the truck we wanted. Happy to give them our service and recommend read more

Thomason Auto group - Our new truck! - Used Car Dealers Near Me - Bend, Oregon

The worst dealership in central oregon. Joseph Carmine was very unprofessional he cheated us on pricing and was not a man of his word. Took advantage of new buyers and was racial profiling. read more

GET PRIVATE INSPECTION DONE ON THE CAR YOU WANT BEFORE BUYING FROM HERE. The staff don't disclose anything to you and you will leave the lot with a bad car. Maybe some are okay, but there's a lot of us who got screwed over here. read more

Darrell Fristedt is outstanding,great guy to work with on buying a car, easy to talk to, listen to what my needs where and answer all my questions. top notch!! I would definitely recommend Darrell Fristedt and Thomason auto group if you are looking for your next car. read more

Thomason Auto group - 2018 flex - Used Car Dealers Near Me - Bend, Oregon

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If you're planning on getting a vehicle from Thomason Auto in Redmond or Bend, before you do, have a mechanic you trust do a full work up to check over the vehicle. The day we drove our car off the lot, it started having issues with the EGR valve. When we brought it in to the mechanic they use (that supposedly checked the vehicle over), they found the valve was to the point of leaking. Three months later, and we've been back and forth with them about the issue, and it turning out that it also needs to have an EGR port replaced because it is clogged, and they refuse to pay for fixing it. The clogged valve (according to both their mechanic and ours) could very well lead to the issues with the EGR valve the vehicle had when we drove it off the lot. The manager of the Redmond location screamed at my husband on the phone, accusing him of trying to bring up any issue the car had to get them to pay for it and accused him of basically lying about the car having issues and that there was no way the car suddenly had problems because they drove it 13 whole times over the three months they had the vehicle. Before any of this, one of their employees outright lied to me on the phone about how much they were willing to offer on trade in for our Subaru and the decrease in cost that they would give us. They promised to honor the lower price of the vehicle we wanted to buy if it showed up on the website, and then change the price the day before we bought it and accidentally created a duplicate posting that still had the previous price viewable on their website. Do not believe what they say unless you get it in writing, and if possible get your vehicle from somewhere else. We have bought two vehicles previously from Royal Moore in Hillsboro, and they treated us with so much more respect than this. These are truly "used car salesmen". read more

We were on a quest for a reliable pick-up when we ran across one at Thomason Autogroup on the corner of SE 3rd and Reed Mkt Rd. in Bend. We had the pleasure of working with Brian Meyers. Brian was friendly, informative and honest in every sense. He made our experience not only positive but was a joy to talk to. And, a bonus, he is a Duck fan! We appreciate how easy they made our experience, from our initial meeting with Sarahi Orea, working with Brian Meyers and finishing up with the financial end with Daniel Shiach - a 5 star team for sure! Thank you all - we love our truck! Dennis & Woody Medeiros, Bend Locals read more

In August, we discovered that some individuals had taken advantage of our disabled veteran father, who has dementia. They purchased a car in April they could not afford and coerced him into signing the loan, claiming he was their father, these people are acquaintances, no relation what-so-ever! Thomason did not do their due diligence and overnighted the paperwork to him to sign as a co-borrower, no witnesses, no notary. Had his caregiver not noticed the delinquent notices he began receiving in the mail, we would not have known about this fraud. The state has found these people guilty of elder abuse and the police are actively pursuing charges. The investigation department at the credit union tried to reach out to one of the owners of Thomason and he cussed the gentleman at the credit union out, telling him that these people cant afford the car, and this is all a scheme to get out of the responsibility and give the car back. That knee jerk reaction indicates that either you are culpable or uninformed. Thomason FORD - Maybe instead of sticking your head in the sand you should get all the facts!! THE STATE has found these people guilty of defrauding an elderly person! There is an active fraud case against these people! This disabled veteran has been fleeced for over $35,000 which has wrecked his credit and may effect his ability to get the care and resources he needs in the future. I am hugely disappointed in your unprofessional approach to assisting the credit union (and us) with the injustice committed by these people. I had hoped that a local business, that claims it cares about the community, would show more empathy and understanding. read more

This is the Best Experience I have ever had with any Dealership I have ever gone to! They did not push anything on me that I did not want. They answered my Questions and didn't waste my time & They did not add on any Bogus fees to the price like some dealerships do. They were friendly and The transaction was Done in a timely manner which I appreciate! Definitely Recommend this dealership!! read more

Thomason Auto group - Outside of Lobby - Used Car Dealers Near Me - Bend, Oregon

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If I could leave 0 stars I would. BUYER BEWARE. Bought a car as is off of their lot which I understand is on me but the fact that they did not disclose at all the major safety issues with the suspension is concerning. I immediately had to put 2K into this heap to replace pretty much entire front end assembly. Thank God I got it to a shop before myself or my wife were SERIOUSLY HURT OR EVEN KILLED. It's not that they sold me a lemon, I get it. That's what greaseball used car dealerships do. The blatant disregard for people's actual safety is a concern and hey fellow consumers, it should be for you too. These people don't give a shit if you get injured or die as long as they make a 5000 sale. read more

Worst car buying experience ever. "Someone" put fender flares on the truck I bought to hide rust and of course you can't remove anything to look. Once it was exposed they played dumb and then got belligerent, well, one guy did, the boss just didn't care. I spent the next several months working to treat frame rust and buy a used bed and LR door to get painted and replaced. The old door literally fell apart before I took it to the scrap yard. There was zero concern from them that they had sold me a truck with so much damage. They had their money at that point so why bother, right? I used to think Thomason was ok but I'd ride the bus before buying anything from them again. My bad for failing to get it inspected first so that's my advice to you if dealing with this place. Or just avoid Thomason altogether, especially the Redmond location. read more

Just had the greatest experience at Thomason auto group! Sara was wonderful to work with and made the process easy. The next time I decide on buying another car I will be going here. read more

Thomason auto group is a great used car dealer. Derik Sprando treated me with a kind consideration to find the necessary vehicle I was looking to acquire. He had all of the helpful information to answer my questions and thoroughly explained the paper fast and simple. I look forward to building my credit and long standing relationship with them. Thank you for helping me edge forward in life. read more