When you purchase a premium product at a premium price, it's only fair to expect a premium result. Our project (whole house windows and siding) started off looking as if it was going to be a home run but we've had problem after problem since. In respect to the windows, let me say first that the install crew was great. Time will truly tell the quality of work, but they showed up on time and worked 2 full days in order to complete the project on time. They were all friendly and professional. As far as the actual windows go, one showed up incorrect (wrong size), 2 showed up with the wrong sashes, 2 with bent handle, and 4 had flaws in the glass. That's a lack of QC. The PM never showed up during the window install or after to inspect. We have slowly discovered the issues ourselves and being told the missing window and other issues will be resolved in 2 weeks. One month after the original install. That install was canceled so all of our issues still exist with no resolution in sight. In respect to the siding, the project has been a mess from the start. We stressed our desire to eliminate as many seams as possible thus we chose our siding based off color and length. We even chose the width because it came in the longest available length. Even though we spoke with TC multiple times about this, and stressed the importance of the length, they ordered the wrong size? The PM should have verified proper materials before allowing the workers to start striping the house, but since he didn't, this was not discovered until after the install had started. They got about 1/2 day into the install before also discovering the siding and insulation did not properly fit together, so the entire project had to be put on hold half way through the first day. TC has been slow to correct the issues. In the meantime, our house has been left 66% striped of siding. Predictably as a result, during a recent rain storm, we had rain come into the house. Now we have damage inside the house. We were told the correct materials will be onsite in two weeks (3 weeks after the original install date), but the first available install time was 5 weeks later (9 weeks after the original install date). They did end up finding a date sooner after a lot of pressure from us, but alas, the install crew did not show up and they have no clue as to why. So, in the meantime we have a half stripped house that will continue to leak every time it rains and our neighbor has had their siding replaced in the time we've been waiting to have our corrected. We still have no timeline for the window corrections or the siding. So we continue to wait while we get a bunch of excuses and apologies but no results. We thought going with a local company who makes and installs their own products would make for a smoother experience...we thought wrong. Every project has issues, it's the response that counts, and so far Thompson Creek's response has been mediocre, AT BEST. read more

I wanted to take a moment to recommend Thompson Creek Window Company and thank them for such a wonderful job they did with the total window replacement of our home. It did not stop there. We also had them install new gutters with their leaf blocking system as well as the entire front siding replaced. They matched the color and style exactly to the existing and the finish trim work made it look like the home was just built. When I made the decision to sell my home, the first thing noticed was the overall curb appeal to a potential buyer. To say the least, we looked like the odd house out, on the block. After putting together a list of things that would need to be done before we could sell and get the most money( in a very hard real estate market), I began to call builders from the phone book and got the run around. They all wanted the work but were going to sub contract everything to other vendors and not be directly involved with the project at all times. This led me to research each job alone and that is where i found Thompson Creek Window Company. By starting with the windows, i learned that they also did the gutters and siding all in house. So I called and made an appointment with Thompson Creek for the next weekend to come out and survey my home. We determined the scope of work, settled on a window package that made sense, chose the gutter system and matched the siding. I was skeptical of the cost as i had already been given pricing from several of those builders, until the salesman came back. After adding everything together, Thompson Creek was able to save me over 17% which was great news considering we were immediately selling the home upon completion. They came to the house for one final measurement and within two weeks, after custom building my windows in their factory, had come back and performed all of the work. One of the better things about this company is their need for a continuously clean job site. Everything was always as if they were never there at the end of each day. I do not often write reviews for companies i have had work done by, but felt that this was justified. This is a very difficult time to sell a home, and I believe that because of the fantastic work Thompson Creek did, as well as the ability to offer the windows guaranteed to the buyer, I was able to get a contract in 12 days, 12 DAYS!!!. We have since settled on the sale in a total of 72 days from when Thompson creek finished the work and I put up the sign. THANK YOU Thompson Creek Window Company for an absolutely wonderful experience and i look forward to working with them again in the near future. read more

Don't get me wrong, they are expensive but worth every penny for the quality and warranty. I got a great deal because it was during their annual sale. These doors are AMAZING. You can't feel any air coming through anywhere, not even from the storm doors and hardly at all around the doggie door flap. The doors create a vacuum seal making sure no air is getting in or out. The installers painstakingly paint the trim to match the door color choices as well. It's just top notch. The whole story... After three weeks going through the process with a local hardware store competitor, I thought I'd just give a ring over to a door specialist. My house was built in the 1920s and has random, non-standard sizes so the fact that all their doors are custom made was a plus. In any case, I put in a request online at 9:30am on a Friday and received a call in less than 10 minutes to discuss my request. The gentleman (whose I name I can't remember, but I know he's a "III" and went to an HBCU because we had a fun conversation in addition to taking care of business) was ready to answer my questions. They were able to make an appointment to come out that afternoon at 2:30 pm. Carl, our salesman arrived promptly at the scheduled time. He was personable and walked us through all of our options, showed us what a difference their product makes and let us feel samples. Then he let us take our time making choices. We wanted a custom door knocker and there were several conversations that our salesman Carl, our project manager Victoria, and our quality control measurer had with us and the team back at the office about this issue. It wasn't entirely clear that this custom piece could be added without voiding part of our warranty so we decided to go the safe route. Installation of our two screen doors (including a doggie door) and front and back doors took probably 10 hours; longer than anticipated as we were told 5-8 hours. A few things that could be improved... I was told the sales pitch would be an hour, it took three. Just be upfront about the time commitment. Carl didn't need to sell nearly as hard as he did; we were convinced early on by the product; let the product shine. There was a big focus on how clean and tidy installation would be, but installation was not as meticulous as shown in the video. Finally, get clear communications out to the entire team on custom drilling for door knockers. I would absolutely use them again to do my windows, but only during a sale because their great products are expensive. read more

Thompson Creek replaced all our windows. We could not be happier with the windows or the experience working with them. They are far better quality than the supposedly upscale windows installed when our house was built in 2000. Given a choice between these and Andersen windows, I'd choose these in a heartbeat. The biggest selling point for us was the thermal reflectivity of the glass. We saw an immediate drop in our late winter heating costs, and it is even more astonishing in summer. We have a morning room that gets the afternoon sun, and standing there in summer with the shades up used to be very uncomfortable. Now there is almost no direct heating from the sun at all. The price was not cheap, but it was still cheaper than other estimates we got. It did not happen with us, but a friend had the experience of them wanting to sell for a much higher price, then bargaining down to make the sale. We ended up paying something just under $800 per window, including replacing a full sliding back door. We have a 9' ceiling on the main floor, so the windows were large. Roughly equivalent windows at Home Depot are a bit more than we paid, but without installation. If you don't have a 9' ceiling or oversized windows, then I would expect you would get a lower price. That price included removal of all existing windows, cleaning up after, and making repairs where the existing installation could not be removed without damaging drywall. The only thing they could not do was touch up paint. For anything that was not to our satisfaction, they came back and took their time to make us happy. Everything was professional from beginning to end. Jason was the crew foreman, and took strong personal interest in getting everything just right. If you go with them, ask if he is available. They offered 18-month zero-interest financing through Green Sky, which we used, but one warning on that: If you are late in even a single payment, you get charged the full 24% interest from the beginning, according to the contract. It's a great way to save if you don't have the up-front cash, but be careful not to miss any payments. That's about Green Sky, btw, not Thompson Creek. If we ever need windows for another home, TC will be the very first place I go to. For the record, I have no relationship with Thompson Creek Windows, other than the work they did described here. I have not received any consideration of any kind for this review. read more

The year 2014, turned out to be an energy savings year for me thanks to Thompson Creek Window Company! My relationship with the company started in February and I completed my projects in early November! I have eleven windows and two sliding glass doors in my 23 year old townhouse and believe me, I could watch the curtains and drapes moving gracefully due to the drafts from the windows and sliding glass doors! A representative form Thompson Creek was in our neighborhood and I agreed to have someone come out and give me a quote. I started out with having three windows replaced and was amazed at the difference it made! I then made an appointment to have the other windows done. Later in the year, I received an email promotion from Thompson Creek and decided to have someone come out and provide me with an estimate for replacing my two sliding glass doors! I had the doors replaced and was amazed at how silent they were upon opening and closing and the best part was the drafts had disappeared! My experience with Thompson Creek was great from the beginning to the end! I found their customer service agents to be very courteous and friendly! The installations crews were very knowledgeable and took their time to explain what they were doing and why! The clean up after was excellent! I must confess that I had none of the experiences that some have listed in their reviews! I agree that Thompson Creek may not be the cheapest company around, but the product will speak for itself! We have many companies in the area advertising some really great prices for window replacement, but you really have to read the fine print! I have seen some with what I would categorize as "teaser" prices! After you read the fine print and find out that was your base price and you had to add additional funds to move up in grade! There were no hidden prices with Thompson Creek! Thompson Creek also offers a lifetime warranty on their windows and doors, and the warranty is transferable to a new homeowner should you decide to sell your home! Talk about a selling feature! I would definitely recommend Thompson Creek to friends and relatives! I have nothing but excellent service from them! They are my window and door company of choice! Thank you Thompson Creek! read more

Had 25 windows replaced in my home that was built in 1997 with poor quality builder grade windows, of which almost all of them had failed argon seals. The factory rep, Jeff Keiling, helped me save money by suggesting 1. turning two sets of side-by-side vertical windows into one big sliding window, turning four windows into two (and they look so much better) 2. replacing a regular window at the top of the foyer with a less expensive picture window (less material), since we've never even opened that window, because it's 15 feet in the air, and 3. ordering new windows without the grills that our original windows had. Not only did that cut costs because of reducing materials, the new windows without the grills look bigger and a hundred times cleaner, not to mention there's no view obstruction. Our house is quieter, better looking, and the HVAC runs about half as much as it used to with the original windows. Right now on 12/30/2017 at 7:15 PM, it's 24 degrees outside. It's 70 degrees inside and the furnace hasn't kicked on in a while. These new Thompson Creek windows are worth every penny and are the best investment and upgrade we've made to our home since buying it. I can't end this review without mentioning the Project Coordinator, Gare Smith, the service tech, Tim, and the installation team. They were top notch throughout the entire process. The installation team was fast, 23 windows in about 8 hours, including the lunch break. They didn't leave a mess, and they were all good dudes. When I decide to replace our doors, I'm requesting the same team. Gare Smith was quick to set up a service appointment when I reported a malfunctioning lock on one of the new windows and when I requested a screen upgrade. There was no waiting days or weeks for him to return my calls or set up a service appointment. Tim, came out to replace the malfunctioning lock and while he was at it, checked every lock and function of every single other new window in the house. Every person I've dealt with on the Thompson Creek team has been nothing less than a true professional in every aspect. I highly recommend them if your looking for new windows. read more

I recently had some significant and major exterior work done on my home by Thompson Creek. First off, I had not been aware that Thompson Creek could do work other than windows and so I was pleasantly surprised when, in the course of a neighborhood visit last fall, a Thompson Creek representative let me know they could help me with - at the time - quite visible, exterior deteriorization of my large front window and millwork. A Thompson Creek sales representative scheduled an appointment and came out to give me an estimate. The extent of the work I needed to have done was a bit more than I had anticipated but I never would have known that had I worked with another company that had given me a cost estimate for the project some weeks earlier. Because I had previously done business with Thompson Creek on two other occasions where I needed windows replaced, I was completely sold with their evaluation and estimate. I needed a complete replacement of the large arch window, the millwork trim as well as the front door. A major effort to say the least. The job required custom manufacture of not only the window but the millwork trim all the way around. The six weeks needed to custom make the replacement window and trim and order the door went by quickly. The Thompson Creek installation crew arrived as scheduled and on time. They were inconvenienced by some inclement weather on installation day, but they managed to accomplish prep work waiting for the rain to stop. Once they were able to begin they worked tirelessly to complete the job. It was an all day project for them and they were there for almost twelve hours but what a job they did! I couldn't be more pleased and once they finished, you would never even know they had been there - except for the new look on the front of my home. Whether it's a small window replacement or a major exterior overhaul, Thompson Creek can handle the job, reasonably, professionally and promptly. Everything Chris Core or anyone else who endorses these guys says is absolutely true. If you trust your job to Thompson Creek, you won't be sorry. read more

I'm not sure what others have been experiencing with Thompson Creek, but I can tell you that I've had nothing but exemplary service from them. We had 12 windows and two storm doors installed in 2009 in our home. We chose Thompson Creek after having 3 other estimates and salespeople show us their product. We were impressed with the window quality and the warranty offered. The installers were on time and I can't say enough about the craftsmanship! We've had no issues and the windows do exactly what was advertised. The company stands by its warranty (which is lifetime and conveys with the home if we decided to sell). We had one window that got damaged by my daughter and within a few days, the window was replaced without charge. We recently commissioned Thompson Creek to replace two patio sliders and a custom window (at no extra charge). Greg Martin was the salesperson and he was very friendly and professional. We did not feel pressured at all. We received a very good price, they gave my husband a military discount to honor his service, and again, the installers were on time and professional. We were so impressed the first time, that we were hoping to get the same installers. A different crew showed up and again the installation is seamless and perfect! Vince Daley who is the supervisor came in to check on the workmanship and was polite and very personable. While he was here, I showed him a small area on one of our storm doors (installed in 2009) where the paint was peeling. Within 15 minutes, we had an appointment to have another entire storm door installed-without charge. I simply cannot say enough good about the craftsmanship, quality, and professionalism I have encountered with Thompson Creek Window Company. They have been honest, fair, and the windows have saved me money on heating and air conditioning and have added beauty and value to our home. read more

This company is amazing! I got thompson creek gutters last year and I couldn't be happier. I found out about the company from my neighbor who replaced their gutters. They raved about how great a company they are so I decided to give them a try. From the very beginning of setting my appointment, the process was so simple. The representative asked me some questions about my current gutters and all the issues I was having with them. My old gutters were terrible so I couldn't wait to have thompson creek out to show me what they had to offer. I got an appointment set up right away for that weekend. The sales representative was ten minutes early! I was so surprised and delighted. Customer service is definitely a priority for this company. The salesman showed me the gutters, compared competitors and did measurements on my home. The double lifetime warranty is unbeatable!! I knew I wanted the gutters right away after the demonstration. I signed a contract and set up a measurement appointment for the following week. Before I knew it, the installers came to my home a few short weeks later, early again!!! They all worked so great together and got the job done in a few short hours. I was super impressed with their teamwork and how great they cleaned up when they were all done. You never would have known they were here! My coordinator called me after my project was done and I told her about the best customer service and experience I had with Thompson Creek. My two neighbors have stopped by to check out my new gutters and are getting their new gutters installed next week. This was the best home improvement experience I've ever had. It was just so easy and I love my new gutters. No more climbing up the ladder anymore. I would definitely recommend this company to all my friends and family. Thank you again for the wonderful job! I want to get my windows done next. read more

I'm surprised by some of the reviews - our salesman was far from high pressure; instead, he was informative, knowledgeable, and open to questions. Now, I had done comparative research beforehand, so perhaps I was better prepared - I had my questions lined up, and he answered all of them to my satisfaction. He also offered a discount if we gave him three referrals - no problem since the discount wasn't contingent on the referrals agreeing to a demonstration, simply a phone call. What really sold me was the guarantee - should the gutters ever clog (which, from every review about every system I've read, does inevitably happen), they would come out and clean them free of charge. My greatest concern, since my husband has had 2 ladder accidents, as well as 2 heart attacks, was that he would never have to climb a ladder again. I don't believe I've ever seen another company advertise this type of guarantee. The work itself was done professionally - it would have been completed in one day; however, one section of gutter was measured incorrectly so another crew of workers returned within a few days to complete the job. The company representatives have been very responsive to all my inquiries; when I had some difficulty obtaining a copy of my final paid invoice, a supervisor took it upon himself to ensure it was routed to me through the correct department. I have found all contact with the company to be pleasant, polite, and always with the greatest regard for customer satisfaction. The gutters themselves have functioned extremely well since we had them installed in November of 2011. Time will tell, of course, but I feel confident that Thompson Creek will stand behind their guarantees, and we will not have to worry about climbing ladders again. read more

We have been living in our home for about 5 years. It was bought as a foreclosure and a fix-it-upper. We knew at the time of purchase a full-set of windows would be one of renovation projects. This year we were finally in a position to get the work done, and after a few quotes were sold on Thompson Creek. The sales representative that initially came did an excellent job with presenting the pros-cons of their product vs. competitors. He took his time to answer all questions, had samples to demonstrate operation and was very knowledgeable with the entire product line. The key selling point was a single-stop shop for window fabrication, installation and warranty work. The work was scheduled for June 2014 and started on time. The team was very respectful of our home during the entire installation. They had to get into every room and were careful to ensure our belongings were protected with tarps and the like. I would say they left our house in cleaner condition than when they arrived, vacuuming and picking up after themselves. The old window removal was remarkably quick, done in just a few hours. The new windows and sliding glass door were all quickly installed, including caulking and molding all the needed custom aluminum caps on-site to form fit to our home. In total, 18 windows and a sliding glass door, done in one 11 hour work-day by 4 professionals. It has now been 5 months since the install, and we are very happy with our new windows and door. There was a noticeable improvement in the temperature of our home during the hot summer months. The daily fluctuations were significantly less, nights were warmer and days were cooler. We would highly recommend Thompson Creek and their team of professionals! Thank you Thompson Creek! read more

I had posted before was removed do not know why. THEY call me and just do not sell you the window but must install it. That where the true cost is in Labor 500% cost I can put the window in my self. My 7 window I installed 3 years ago they can see my workmen ship . I just need one more to complet my home in Manassas. 703-369-4671 Obtained an estimate and was very annoyed with how pushy the sales associate was. First, they INSIST that all homeowners be present during the visit. Well, we actually work so getting a time when two of us can be home during business hours is impossible. Second, the presentation was way too long. I don't need to see presentations. Just tell me about the product and show me a model. Third, and most importantly, the sales pressure was just nuts. I don't decide on ANYTHING on the spot, especially when the pricetag is $10k. The sales guy got really annoyed when I refused to sign a contract just minutes after providing the estimate. He kept asking what I was looking for. I explained that for any large project, we get three estimates. He then proceeded to tell me that getting three estimates was a useless, worthless practice! Seriously? I oversee large projects on a residential building and three estimates is standard industry practice. When I refused to sign a contract to start work, the sales guy got very rude and huffy. I asked if I could contact him with any questions, and he just said, "No. I'm done here. You have to call the main office." It was unreal. I definitely would not recommend this company. Any company that tries to get you to sign something on the spot without being given a chance to think about it is sketchy in my book. read more

My walkout basement glass-sliding door has needed replacement for years. The drafts from around the door, and through the single-pane, construction-grade door were brutal in the winter! Tiring of being cold every winter, I finally broke down and got estimates from companies for a replacement door. While a bit pushy, the high pressure sales technique from Thompson's representative was not too much. It's pretty much expected when soliciting price quotes from companies especially in these tough economic times. The sales rep was friendly, nice, and engaging. I've been extremely happy with my new Thompson basement sliding door. They gave a discount. The price was reasonable for a quality door that eliminated drafts. My house is no longer drafty. It is much warmer (a 4 degree temp increase), and the solid construction is of a great quality. On a side note, I am happy to have an outside lock on the door and an indoor floor lock now. lol. The installation crew was friendly, arrived on time, did a professional installation and clean up. They even repaired drywall around the door that had been damaged another time.They left my basement cleaner than when they arrived! Their project supervisor stopped by near the end of the job to review the install and answer any questions that I had. I've had some bad experiences in the home improvement arena over the years, but I've been very happy with my new door. My experience with Thompson Creek has been very favorable and I would use them again. If you are considering window and/or door improvements for your home, I recommend getting a quote from Thompson Creek. From my experience, I highly recommend their products and services. read more

I had an unbelievable service with Thompson Creek. I was shopping around for a storm and front door for my home. I did not know that Thompson Creek provides these services as well. I happened to cal to schedule an IN HOUSE appointment which is always nice and was surprised to know that someone could come out the same day. The representative who came was AMAZING. He really cares about me and my needs. He wasn't trying to push a sale, but was actually trying to find the best possible product for me and my family. He never attempted to slide in a few sales line. Everything was about me and my needs. He tried to stay within the budget I was looking for and was patient with me throughout the process, which was at least two hours long. Once I made my selection, an installer came to my home to get my precise measurements and was oh so friendly, and willing to help. He kept me in the loop of what was going on, and told me how long it'll be for my doors to be built according my its measurements. It took almost three weeks for the doors to arrive, but Thompson Creek continuously called me to let me know that everything was going accordingly. I never felt neglected during this time. When the doors were ready for installation, the professionalism and timeliness the installer had was incredible. He came exactly when he said he would, got both doors done in a very reasonable time and had a smile throughout the installation. I know I made a great choice going with Thompson a Creek. You can see how great the quality work is, and everyone is praising on how beautiful the doors look. Thank you Thompson Creek! I am a very pleased customer. read more

Our house was built in 1959, and was badly in need of upgrade. Three college educations had postponed a lot of vital work. We looked at a number of companies and settled on Thompson Creek because it was a local company, had its own permanent work crews, had a superior product, had a great reputation, and made us an excellent offer. We had our windows replaced in July 2011 and gutters and siding in May 2012. Thompson Creek also has an excellent warranty which they honor because it a point of pride to stand behind their work. The agent we dealt with was professional and laid out everything carefully for us. There was no hard sell as we experienced with other companies. He made excellent suggestions and kept in touch with us. Their work crews were very well-trained and did excellent work. They did not rush through the job, but took the appropriate time to do a careful, good job. They also did a thorough clean up job. There was one small adjustment to be made, and Thompson Creek had someone out immediately to take care of it. My wife just loves the windows; they are so easy to clean and look great. I am delighted because our new windows, gutters, and siding have dramatically improved the appearance and market value of our home. I have recommended Thompson Creek to my friends and colleagues without reservation. I wish all the big ticket purchases we have made could have been so satisyfing as our business with Thompson Creek. I cannot recommend them more highly. There is a saying that "Quality leaves no regrets." That certainly applies to service provided by Thompson Creek. read more

We moved into an old house in Rockville with original single pane aluminum frame windows from 1955 and decided to change them for security, energy, and sound proofing reasons. We quoted 5 companies for the same grade products; Lowe's Pella ($13,000), Home Depot Anderson ($14,500 but no carpentry), Window World ($14,900), Anderson Renewal ($15,800), and Thompson Creek ($16,500). We decided to use Thompson Creek even if they were higher. Because they make their windows, they use their own crew, and they have been in operation locally for over 30 years.The project includes 11 custom sized windows, one rough opening enlargement and one reduction, and a huge glass wall that we wanted to replace with two 92" wide custom sized patio doors (each about $4,000 ouch!!!). The project manager was here at the house when they started work to make sure they had everything. 4 out of the five installers spoke English and asked us questions to make sure they are building what we want on the first try. They installed flushing, expanding foam sealer, two different kinds of high quality caulk for trim and seal, recased the finished window, did window carpentry, even salvaged the siding from the enlargement to cover the window reduction. They finished all the windows and exterior in 11 straight hours and a lunch break, and they wrapped up with window cleaning, vacuuming, and drop cloth removal. They are true professionals who transformed my old house! i cant be happier with their craftsmanship!!!! read more

My husband and I decided to replace the windows in our home so we called Thompson Creek for an estimate. Their sales representative, Garland Tyree was very professional, he showed up on time, was well prepared and able to answer all our questions. He demonstrated the windows and walked us through the installation process never once pressuring us to buy. What sealed the deal for us was the superior quality of the windows. They are super energy efficient with glass that reflects the heat from the sun so your home stays cool. The screens are self-repairing which is a really nice feature. The lifetime warranty is the best we have ever seen, everything is covered even the caulking. On installation day the team showed up on time. These guys were good, very professional and fast. They replaced our windows in half of the quoted time. They were very respectful of our home leaving it clean both inside and out. The windows are beautiful you could instantly feel the temperature difference in the house the minute they were installed. I waited to write my review until I received my electric bill. I can honestly say my electric bill has been significantly reduced and my A/C doesn't have to run as long or hard to cool our house. We are looking forward to reduced heating bills and no more drafty windows this winter. So glad we called Thompson Creek. Highly recommend them to anyone looking to replace their windows. read more

We purchased a new Steel Entryway door with standard Schlage locks and a screen/glass Patio door to go on the outside. We had two other companies come to give us their pitch. In the end one bid was lower but I remembered TC said they would meet/beat/or match anyones price to a comparable offer. The Lower offer included what I considered to be a premium storm door that cost more that we initially were going for. All Products were Provia ( a Menonite/Amish Company, which is basically all that is offered in my area, unless you go to the big box stores), so we had an easy job comparing. All of the estimators were timely and I think honest nice gentleman. The following day I contacted Thompson Creek and said I have a lower bid but it was also for an upgraded storm door. He said hold on for a few minutes I will call back after speaking with his manager, A few minutes later he called and beat their price by $25.00, and sent me the new drawn up quote with the upgraded premium storm door. Tomorrow they will be out to do a final measurement. Hopefully I have picked the right company but will post before after pics and an updated review after the work was done. Just so you know the steel door, locks all keyed the same and premium storm door all came in for just over 4 thousand. I feel that all the estimates were good and they could have performed the work well, all were so close which made me feel good. read more

We had Thompson Creek replace the front door to the house. We contacted them based on the recommendation of a neighbor (who had a front door and patio door replaced). Their rep promptly contacted us, made an appointment and showed at the appointed time. She detailed our options, and we came up with a choice that met our needs and budget. At no time did we feel pressured or that we were being up-sold. They told us that they would be out in about 3 weeks to install the door and a date and time convenient to us was set up. A week before the scheduled installation, a rep from Thompson Creek called and said that there was a delay in getting materials and requested a delay of 2 days in the schedule. We agreed to the new date/time. Two days before the date we received a verification call confirming when the crew would show up. The installation crew showed up on-time. They did the installation in about 3 hours. When they were completed, the crew leader had us inspect the installation and approve the work. They had cleaned up the work site and the new door to the extent that one would not know that they had been there. We've had a number of projects done to our house over the 30+ years that we've lived here, and I would rank Thompson Creek I would rank them as one better contractors that we have dealt with. We are considering some other projects and we would use them again without hesitation. read more