My fiance and I bought an engagement ring, 2 wedding bands, and a heart necklace from the sales associate named Conrad at the Tiffany's Old Orchard location. Conrad gave us the best customer service we could have ever asked for. He went out of his way to do a champagne toast with us after we bought our rings, he helped me when it came to getting my ring sized, and he gave great advice when it came to picking out my maid of honor's gift. He was so patient, and nice and fun to work with. The experience we had there was amazing. Then to top it all off, he even bought us a Tiffanys wedding gift - 2 champagne flutes with our wedding date engraved on them!! It was such an incredible surprise to receive such an awesome gift!! That was the best customer service I have ever received in my life. We cannot wait to buy lots more from him in the future. Please let him know he is very appreciated. read more

My husband bought me a ring for my birthday which was too small. I went in to get it resized and they told me they couldn't do it because of the style (it's a band with two sapphires). They also said they couldn't exchange or offer store credit even with the receipt. Basically, this is a WARNING!!! If you plan to drop some cash at Tiffany's you better be DAMN sure it is the size because their customer service is not serving the customer. read more

Tiffany & Co - Ring I couldn't return - Department Stores Near Me - Skokie, Illinois

They were very professional and accommodating. They cleaned the jewelry quickly while we browsed the store. ,

I came to this location early afternoon. My boyfriend has purchased an engagement ring for me from the Tiffany's in Scottsdale, AZ. I simply wanted to try on the ring I know he purchased for me to check for sizing and the way she spoke to us was rude. Questioning if he purchased in fact a Tiffany ring and stating they only carry a size 6 so why would I want to try it on... I know that information.... I wanted to see if I was a 6 or needed a bigger size. The person helping my sister and I was not pleasant and walked away from us before she even checked to see if I needed anything else. The next thing I wanted to do was look at bands but she quickly walked away and went to the back. The experience was upsetting, because an engagement is supposed to be exciting.... And this service was terrible. read more

What a glorious place to shop! Devon helped me with my beautiful diamonds and truly made me feel special. He is a kind, helpful, funny, and a thoughtful person. Thank you for making my Tiffany experience divine. read more

One of my fave jewelry. We have long and happy relationship:) I stopped by in panic when I discovered something happened with my pendant, which I received like a gift and I didn't even get a chance to wear it. But lovely lady from this location saved it. She did a magic trick and voila it looks like the first time I sow it. Thank you! read more

Tiffany & Co - Waiting for my jeweler - Department Stores Near Me - Skokie, Illinois

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I just had a horrible experience at this location. I requested my necklace to be cleaned. They refused to clean the chain because they said it wasn't "theirs." They also said my chain looked broken. Your associates insisted I buy a new chain and take home some jewelry cleaner. I requested they return my necklace to me because I felt so insulted and criticized by two of your associates. I will never spend a dime with Tiffany & CO after this experience. My fiancé and I planned on buying your together forever wedding band set next month, that will never happen after being treated so poorly today. read more

Tiffany & Co - Here is your necklace and my exact same charm and necklace. - Department Stores Near Me - Skokie, Illinois

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I've only had but pleasant experiences here at this particular T&Co. location. Located near Nordstrom's, this is a smaller version, but they still have a good variety of engagement rings, bracelets, earrings, watches, as well as dishware. I've come here several times for polishing some of our jewelry, and the staff has been always pleasant and friendly. They just need to check that it is a jewelry that was sold from T&Co., and that's it! They give you a time when your pieces will be ready, and I've never run into an issue where there was a delay. The pieces always look good as new, and comes in its little signature velvet pouch for safekeeping. Just note that this store closes a little earlier than its mall counterparts. +friendly staff +polishing/cleaning services offered +located near Nordstrom's read more

Since Yelp in its infinite wisdom removed one of my reviews making my super special 1000 review now number 999 I decided that this is a significant and special place and deserves to be my new 1000. It is the site of my first "Tiffany's Silver" piece and also a place to which I return to regularly when in town. My original purchase here was the "return to Tiffany's" heart necklace. It still is by far one of my favorite pieces of jewelry. Every single time we walk in, we get the service expected of Tiffany's (take note Merrick Park store, you treat people as if they shouldn't be there).. most recently while purchasing a little something for my second daughter. Really every girl should have a little something from this place. She chose a "Return to Tiffany's" chain with a cute tag, not the traditional heart, you know the non traditional for the rocker child. Since we were traveling we didn't have it engraved but will do so here at home. I have plenty of silver from different places, but Tiffany's by far and hands down is the heaviest, prettiest and most beautiful read more

The primary reason for this high rating is their customer service. I've shopped here probably three or four times for fine jewelry. On two of those occasions I was wearing a t-shirt and blue jeans. On another occasion, my first visit here, I was wearing a nice top coat, but I was soaking wet from meandering around this outdoor mall trying to find them. It was night and snowing heavily. Why is this notable? Well, because I've been to many "fine" establishments and was treated, or I should say, judged, by my appearance--for good and bad--both of which are undeserving. You should treat people by character and conduct, not clothes. When I'm wearing a suit and tie, I'm called sir and have the door held open for me. If, however, I've maybe been doing physical work in the sun, and I'm wearing my baseball cap, an old t-shirt and jeans, I'm sometimes ignored--even though I'm still me, just different in dress. Based on my experiences here, I very much appreciate the service at this Tiffany's location. They treated me like a very important client, as a gentleman, no matter how I looked or the truly naïve questions I asked about women's jewelry. I'm a regular beer and blue jeans kind of guy, and honestly, I'm not into shopping--at all--let alone for jewelry! Their staff has always offered me coffee, shown me anything I requested to view, which was not much, and most importantly, they treated all of my questions with genuine patience, respect, and importance. Based on how they made me feel, anyway, it didn't seem phony. They made me feel like an important guest, no matter how secretly nervous or embarrassed a dude like me was even to be there... LOL I'm grateful for the service. read more

"They all need good homes, they're trained, they come with papers and they don't bark at night." This is how you sell a couple shopping for engagement rings. Bonus points for creativity. read more

I enjoy coming here, whtgere is shop jg or getting my jewelry serviced, they are super friendly and they ship my jewelry whenever I cannot return to lick it up due to my schedule. Super nice and clean store. read more

My wife saw something on line and I new she wanted it. I called the store and Maryann helped me. What pleasure to work with someone who had no pressure to sell in their voice. She was so helpful and had to order the ring I ordered. She called me to tell me ordered the ring and then called me to tell me when they would have it. Then called me to tell me they had it ready for puck up. What a nice experience and part of this experience was because of Maryann read more

Everyone was great. Very easy to get my bracelet fixed. Everyone was helpful. The only problem was I wanted to purchase another piece but the associates assumed I was only there for a fix. So even though I was looking around no one asked me for help. Therefore, I left ordered what I wanted online. read more

Terrible customer service. Such a shame since we came in with such high expectations looking at engagement rings. Associates were not knowledgeable about their merchandise, didn't even size a finger after being asked, and the team overall was very disorganized. read more

If you are shopping for some Tiffany jewelry or just jewelry and you can afford and appreciate Tiffany, just an FYI, this is the nicest bunch of folks you will find at any Tiffany store. And they welcome your service dog. Pass on the Peacock next door. read more

The customer service at this store is A++. Oscar was very helpful with ordering a bracelet for me and Steve went above and beyond to make sure the gift was perfect for my friend. I've always loved Tiffany and will continue to give shop here. read more

I have been shopping at Tiffany's since I was a teenager. I have always been mezmerized by the stores. I have made a point to always purchase earrings and my wedding band and my wife's rings here. Even just recently bought a pair of diamond studs and gold hoops. This review is not against their jewelry. Nor is it against the sales people nor the general manager, who seemed genuinely hurt at the level of service I was subjected to from both this store and the New York offices. 1) My wife lost an earring. I went in before Xmas to have it replaced/matched with a pair. was told it would take weeks due to the holidays. Fair enough. 2) Got a quote in email format. A little high, but I immediately confirmed the order and was told it would be there by the end of the week. Didn,t make it. Fair enough; service always lags right after xmas. 3) Post comes in and we go in and the earring is flawed. The post is damaged. The customer clerk takes it to the back room and comes back with the post bent and completely unsusable. 4) I am not pleased as it seems to me that the management and QC would have examined the diamond and post to make sure it was the right one and that it was functional. Seems sort of a Jared move to not check the items and waste your customers time. 5) I am told that a RUSH will be put on it and that the diamonds will be back the following Friday. FOR SURE. 6) I get a follow up email that has the wrong SKU. I leave 4 messages to the customer clerk who never returns my call. I finally have to call New York to make sure that they do not replace the diamonds with the wrong SKU. (this was the SKU used on the purchase I made same day when I dropped the diamonds off) The difference was small but important. 7) I leave work Friday and get a voicemail that the earring isn't in as I arrive to Tiffany's but that they will eb in first thing SAT. I leave home Saturday only to be called an told no. 8) On Monday I get an email from Tiffany's that my earrings will be there first thing in the morning. and that they agree the SKU was wrong. 9) On Tuesday I get a call from the GM who tells me the email was wrong, but first thing Saturday. 10) I go in on Saturday, and the clerk who took my earrings is as rude as all get out. Her mistakes, prevarications, delays, etc made a simple pairing turn into a 1.5 month ordeal with me going to the store 4 times only to be told....ooops. This went on from Dec 22nd to February 11th 11) I do speak to the GM who is pleasant enough and sensitive to the amount of time they have wasted, but offers no solution to the botched worked. Already several days have passed and no follow up form the store to check on things or offer a work around. So, yes mistakes happen. Fair enough. Human error happens. But really 4 trips, numerous calls unanswered, wrong product codes, wrong dates, and rude on top of it.... just not my idea of trust building. Who knows what I got? They can't track time or check quality....who knows. BTW, when I needed a re- pairing of earrings the Oakbrook Store got it in 2 weeks and even got it to me downtown. Think I'll try Cartier. Again, this has nothing to do with their jewelry or sales people or GM. I still love tiffanys, just have a serious trust issue and don't think I got a quality repair to a re-pair of an earring for someone who means everything. read more

I love going to this location. ALL workers and security team are friendly and welcoming as soon as you walk in. It doesn't matter if you are there to buy, to browse or picking up your piece, an associate is there to help! I drive out of my way to go to this location. Always had a great experience. Highly recommended. ***Northbrook charged me shipping fee to be delivered to my house after adding charms to my bracelet I purchased. Spent $300+. Skokie Tiffany offered complimentary shipping to my door and this was just for buffing and cleaning of my jewelry. It was all delivered to my door. Free of charge. Thanks Skokie Tiffany!!! read more

3.5 stars, I guess. I still never understood how people could pay so much for sterling silver. Until I received a piece of Tiffany's jewelry as a gift and then, I see how it's simple and "classic" and noticeable. I recently received a gift card here and was able to pick up a necklace and received outstanding customer service. They were very friendly and helpful with my purchase - even though I still find their sterling silver overpriced, it's still nice to look at. read more

This was not my first visit to Tiffany & Co, and I was already aware of the excellent customer service I'd receive upon entering this store. I went in to purchase a graduation gift, and was immediately greeted by a man at the door. He asked if I needed help finding anything. I knew where I was going, so I said no. As I got to my desired location in the store, a lovely woman named Laura W. asked if she could help me. I did need help, as I wanted to find a particularly special gift. She asked my price range, and proceeded to assist me in finding that special item. I never felt rushed, or like I was keeping her from anything. She actually found the perfect item, and I purchased it. I definitely like shopping at Tiffany & Co for the quality, but the service really makes it easier to spend money here. read more

Looking for a statement necklace ( tired of my Cartier piece that I have worn for 15 years) and sales person Michael was attentive and even willing to clean two older Tiffany box chain pieces that have not seen much use. My daughter bought me a Tiffany Infinity circle necklace and the clasp is tiny.. Tiffany wants you happy with what you own so willing to add a lobster clasp to make it easier to put on or take off. If you are looking for classic styles that will stay in fashion go Tiffany. What woman doesn't like receiving turquoise velvet pouches in blue boxes with white bows. ( Now thinking my daughter needs a little something for Mother's day and her birthday.) read more

Let's start of by, I have been shopping with this location for many years. I come in to fix my necklace because duh it broke mind you it was fall time of 2013 and I broke it again tried to remix it again 3 weeks ago. The service lady told me that if it was within 1 year or less it's warranty under them still.......ok? Well when I get home I get an email stating it's going to cost $25 and change plus tax. Alrightttttttt I get to service again to pick it up and now she wants to tell me that that I fixed my chain back in 2011. I'm like wtf are you serious. I never came in then to fix it nor was it broken. This place is just a scam artist if you ask me. Never again will I be returning here on their false advertisement. SMFH!!!!! Tiffany & COOOOOO you just lost a buying costumer. Hope your happy. read more

Could have been a 5 star review. Saturday morning, I walked into this Tiffany's location as I always do for special occasions. However, that day, I was not given a warm welcome from the firs two associates who saw me nor was I offered assistance. Maybe it was the way I was dressed but I am employed and ready to spend my money. Michael really saved the day for my initial experience and assisted me right away when I began to walk to the counters. He even noticed my ring from the Tiffany&Co. brand and noticed my girlfriend's accessories as well! Michael was very, very knowledgable and didn't force anything. I ended up making my purchase and I will return to this location for Michael's assistance. I hope he gets to read this as he deserved all the credit in the world for being knowledgable, personable and overall efficient. Thank you for the fun experience and I hope the rest of the associates at this location approach ALL the clients that walk through here. Don't judge a book by its cover! Everyone's in there is a potential buyer! Michael's customer service was top notch and FIVE STARS for sure. P read more

Terrible experience at this location. My sister and I went in to look at a necklace I was interested in and had to wait outside to be let in. A saleswoman (I can't remember her name) was hesitant to let us in but finally did when I told her about the necklace. She let us inside and showed us the necklace. I told her I just wanted to see it in person because I was interested in it for a Christmas present. Upon hearing that, the saleswoman snatched the necklace out of my hand and said "We are not open for browsing" and walked away. I understand there are a lot of rules during this pandemic but this was just horribly rude and unprofessional. read more

Well...I can't afford 90% of the stuff this place has...but I still love browsing around here. They have some of the most beautiful pieces here. Their stuff is definitely worth saving up for.. read more

Tiffany & Co - Department Stores Near Me - Skokie, Illinois

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I have had three very challenging experiences in the past at this store. However, the manager, Diane has more than made up for it after the last time and encouraged me to try again and then let her know what my experience was like. Last Friday I had the chance. My salesperson, Melanie, was a dream come true and made sure my needs were met. Debra, in customer service, took my order to have a bracelet resized with professionalism. Each employee in the store made me feel valued----even though I was buying sterling silver and not a high end product. I am eternally grateful to Diane and her staff. You've got a customer for life. read more

The best TIFFANY store in the U.S! Customer service is top notch . Everything is gorgeous! read more

I purchased a pair of pearl earrings. One of the stems on the earrings bent, so I returned to receive a new pair. The associate assigned to assist me quickly carted me off to the back when she realized I was there for an exchange. I felt dismissed. I'd spent $600 plus on a pair of earrings the weekend prior and now I was being treated like a leper. I then waited for nearly 30 minutes while another associate tried to figure out how to order a new pair for me. I had to insist on a new pair versus getting them reissued which I felt was ridiculous given the Tiffany name and I'd only had the earrings for a week. Customer Service is not what it should be. read more

of course a 5 star. I used to have tiffany cross diamond necky ,so beautiful. They only sell good stuff. read more

Really nice store and excellent service from here even when I was wearing basketball short with flip flop, baseball cap, and simple tee. I used to buy Elsa Peretti sterling silver collection from here. Obtainable and simple yet elegant jewelry for lady friends that hit the 21,25,30,35 etc The saying "every girl love little blue box." For me, all my current and former lady friends and GF, they never were into Tiffany. They like cheap jewelry that could be lost and not care for. Or they like antique stuff or just anti-Tiffany. LUCKY!!! I recently visited Westfield's Tiffany after a year or two of MIA. A very special lady b-day is coming up and I want Tiffany to be one of the gift for her. After about 20min or so, I walked out happy with the service and the item I got for my mom. Service was great but no way am I going in there with a lady. :) read more

Best costumer service! They are always very nice and solve your problems right away. My favorite jewelry store.

I bought a gift before Christmas. It broke before years end... Exchanged it no problem. It broke again less than a month later. This time the staff was a lot less welcoming hinting that it was my fault. I decided to uprgde to a sturdier model, 15cusd more expensive. Well since apparently I'm a criminal trying to defraud them by exchanging defective items, I was asked to pay the extra 15, cause of course Tiffany's item are of the highest quality... I left in shame but won't return... read more

Had a great experience at Tiffany's here unlike the one at oak brook! Went here to exchange a necklace for a bracelet I have always wanted. The lady working there measured my wrist and said I needed two extra links added on. She said that it would be sent out to New York and be ready in two weeks. Great! When I went to oak brook mall Tiffany's they told me they were going to charge me $75 a link and I needed two so $150 would be added on to the price of the bracelet. Skokie Tiffany's did it for free with outstanding customer service unlike oak brook. Thank you so much! ( maybe oak brook Tiffany's didn't think I had money to spend, I'll be going back to Skokie for sure) :) read more

My husband and I walk in and no one would help us of course. Some stuck up lady said "some one will be with u" n took care of another guy and pretty much pushed us off to the side. I wanted to just walk out. Then a wonderful sales lady Laura Williams came up to us and helped us. Laura was so friendly and helpful and took time with us and showed us a few pieces we wanted to see. We bought some beautiful earrings. Unfortunately when I got home to try them on the stud was bent and just not right. Of course we went back to see what they can do. This time a couple of the stuck up sales girls that most likely make as much as a burger king employee but some how are better than everyone because they work at "Tiffany" ignored us completely while standing around. A minute or so later Laura came from the back room right up to us. I told her what happen with the earrings, she right away came up with a solution. She brought them in the back to the jewler and got them fixed right away. Laura is really the best employee they got. Maybe they should find and hire more people like her! She's not judgmental when it comes to people that walk into those doors and gives everyone the same great treatment. We will be back and will only buy from Laura Williams. read more

Tiffany & Co - Department Stores Near Me - Skokie, Illinois

My husband gifted me a beautiful necklace for a special birthday (online order), but it was a little too similar to another piece I already owned. We just decided to return at this location and shop for something different while at the store. The sales rep taking in the return said we needed to come back to the location with the blue paper gift box for return, despite the fact that we brought the necklace and the actual velvet jewelry box it came in with, which my husband had put in another gift box and wrapped for me. Her reasoning was that it's like "when you buy/return shoes, you need to bring shoe box." Had to go back home only to find the paper box in recycling, so I emptied out my own from previous purchase and drove over there the following day. For $3000 diamond necklace (Schlumberger® Lynn pendant diamond platinum), this service felt extremely cheap. Cheaper than any other shopping experience I've ever had. Needless to say, we did NOT shop for another jewelry there, not when we were there the first day, not when we drove back. It soured the excitement of special bday gift and holidays. Will never return to Tiffany. There are enough unique, local/etsy places to support, with better customer service. read more

Superb customer service. We needed some items cleaned and appraisal info for our insurance company. The service department helped us get everything we needed very quickly. My experience with most Tiffany locations has been very good- this one was excellent. I hope to buy something again soon!! read more

Just wanted to give a big thank you to Colleen. She was amazing and so helpful from the start to finish. I've shopped at several Tiffany's stores and she was by far the best person I've ever had the pleasure of dealing with! Thank you Colleen! read more

I went in for a gift for my mom Laura took care of me I loved how friendly and professional she was I would definitely come back and would want her to take care of me. Thanks for all your help Laura read more

I love this store, in store always have a really great experience, however I just tried to call them trying to place an order and called with NO ONE picking up and no voicemail to leave message. I may just call the online to place my order with them since no one is picking up the phone. read more