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    Tigard Pet Supply

    5.0 (4 reviews)
    Open 10:00 am - 8:00 pm

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    9 months ago

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    1 year ago

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    Petco

    Petco

    3.0
    (40 reviews)

    Everything. I found what I needed and the associate was friendly. The store was clean and well…read moreorganized.

    To start, Hunter was wonderful! Despite being clearly busy, he made sure to keep an eye out on the…read morefront and acknowledge us (by politely saying excuse me as they passed us by). They greeted us at the register and seemed to genuinely want to be helpful and attentive. My family and I asked for help picking out some Cherry Shrimp and Hunter happily walked us back to pick them out. The register got a line built up and Hunter politely excused themselves to check out the people waiting. We were more than happy to wait for our turn, as we understood the register mattered more. Unfortunately, all of our troubles came when Tara walked up suddenly to help us instead.... She immediately had an attitude with my curious [and respectful] toddler who was standing in front of the tank and interrogated us adults about the tank we had with "Is your tank established??" in a blunt snooty tone. Not wanting us to get off on the wrong foot, I tried to keep the tone cheerful and responded with a smile and a "Yes". Before I could even finish that one word, she interrupted with "How many days?" and waited in silence staring at me to answer. This began to feel less like a helpful interaction at a store and more like a bully relishing in a moment... I hesitantly answered "Three days..." SHE SNORTED AT ME and sneered "That's not established." She went on a spiel about tank cycling, bacteria loading, fish health, etc, etc. which would have been fine IF she was doing to teach and encourage.... instead she was enjoying making us feel stupid and herself superior. I was embarrassed, shocked, and totally caught off guard with her pompous attitude. I'm plenty used to dealing with annoying dog snobs online, but to have an animal snob be THIS bold and rude to a customer face to face, especially in front of our kids, was beyond my comprehension. I do not have a thin skin.... I run dogs in Agility and have been part of the purebred dog community for years where things can get a little cutthroat in certain corners. Needless to say, we left without any shrimp even with her huffy "I'll still get you the shrimp if you want..." She ruined what was a happy moment getting more supplies for our kid's birthday tank. Coming from an ex-animal snob, dog trainer, and ethical dog breeder: Caring about animals doesn't need to come at the cost of bullying people.

    Mud Bay

    Mud Bay

    4.3
    (24 reviews)

    I love this location Every time my husband and I go we are always greeted warmly and are give…read moregreat suggestions for my older baby and he's super picky so everything has been a hit. I went in today to get some treats for my ofrenda for my babies who have crossed over She was so kind to gift them to me. That really meant the world to me. Just to show you how amazing the staff is and how they really do have your the best intentions for your fur babies past and present Thank you I know they will love them

    Time to update my review to the present day. So I now go to mud bay much more frequently than…read morebefore. Why? They have improved their selection of cat food and snacks (which was the biggest problem I had with them before), and now they offer considerably more friendly and helpful service than the competitors (Petsmart, Petco, and even Healthy pet). To be clear: their service always was good!, But their competitors have gotten a lot worse imo). One example of how their service is better: During the pandemic I was having trouble getting some of my cats their preferred food. I went to Mud Bay and found about half of the things I was looking for. The friendly cashier asked me if I found what I was looking for so I explained what food I was unable to find. He did some checking in their computer, and found that some of it was available in other stores in the area, and some could be ordered and picked up at their store (convenient!). That blew me away, and that's great customer service. There are still some sizable downsides to Mud Bay though. Their selection of anything other than canned and dry food, for cats, is, in my opinion, is the worst amongst their local competition. And shopping there is a pain due to the horrible parking situation there in that mall and some fairly short hours. Still, I hold Mud Bay in high esteem and all things being equal do much of my shopping there now.

    Tigard Pet Supply - petstore - Updated June 2026

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