I have friends and family who aren't fans of T-Flats, and I passionately defend them over and over. Well tonight, I feel like a complete fool for ever having defended them. My wife and I spent 20+ minutes trying to call in a pickup order. We finally got to the restaurant before they ever answered the phone. We are shocked to walk in and find that they arent even close to busy. There is no one in line at the pickup order register, 3 people in line at the regular register, and people at only 5 tables. I get in the line, and about that point they finally answered the phone. I tell her I've been waiting for them to answer for over 20 minutes, to which she insists "we are busy, we can't stop to answer the phone". Standing in the middle of her absurd lie, I look over to see a chick in a pink shirt on the phone. I hung up on the lying woman, and as i got to the counter, I asked to speak to the manager. I was even more appalled to find that the chick who just brushed off their terrible customer service with a lie on the phone, IS THE MANAGER! There is no way that this kind of behavior should be tolerated by any employee... ESPECIALLY a manager. We ended up walking right out and taking our business elsewhere. If your own manager cant even demonstrate proper customer service skills, then they clearly arent that concerned with our business. read more

We tried Tijuana Flats a couple of months ago, after recalled a review I heard on a favorite podcast. We were not disappointed! Nicely sized menu, with plenty of options. Reasonably priced and huge portions! I can get at least two meals from one order of enchiladas. The guacamole is fresh and has a wonderful flavor - we often get an additional side order. The queso is well-flavored as well. I wish the chips had a bit less salt in them, but they are so light and crispy that I love them despite the extra saltiness. Burritos and fish tacos also get two thumbs up from us and their nachos easily feed 2-3 people as a meal unto themselves. TF has quickly become one of our favorite Tex Mex places! read more

I'm very impressed with this location. I'm a big Tijuana Flats fan and have varying levels of service at the locations I've visited. This place, from start to finish, was awesome. The lady who took my order was pleasant, cute, and helpful in giving me a recommendation. Too many places today where you ask for someone's opinion on a menu item is met with a "I don't have an opinion" or "it's all good." Nope, I was told why the beef was her favorite and promptly ordered it. The manager was a super nice guy, came over, chatted with us, refilled our drinks multiple times, and cleaned our table for us. Bravo to the staff of this Tijuana Flats. I'll be back for sure. read more

I order takeout from this location all the time and always have a great experience, the staff is friendly/helpful, the food is always made accurately and they're super efficient! read more

Fast food only in the time it took to get our food. Very pleasant and helpful staff. Easy menu. Good size servings, presentation and taste of food was wonderful. 16 choice sauce bar will give you plenty of ways to customize your plate. Beer and outside seating available. We will be back! read more

Stopped in on a recommendation from a friend who lives here. The environment is seriously cool; it doesn't really feel like a chain restaurant. Our server was super sweet and excited that it was our first time. She even gave us our chips on the house! Food came very quickly and was delicious. We were checked up on by friendly staff several times throughout our meal. The prices were great as well, we're used to spending maybe a third more for the same product at home. Wonderful experience all around. They'll get the fifth star from me when they start offering tequila ;) Edit: I realized the liquor laws must be different here than they are in Milwaukee. It really was a five star experience! read more

I love Tijuana Flats! My favorite thing to get are the beef flautas, a side of queso, and an order of cookie dough flautas for dessert!

Ordered beef tacos. Hardly any meat on them. Could barely see the thin line of beef. Husband also had no red sauce in enchiladas that he ordered . Service was also very slow. Very disappointed and left totally unsatisfied. Oh well, chipotle is 1/2 mile down the street. read more

I am done at this location. Went 2 weeks ago and they forgot an item I paid for and messed up another order which I ended up having to throw away(no dinner for me). I called them and they put a $25 gift card under my name. I went today and there was no gift card. They had a nice manager who believed me and issued one anyway. Ordered 2 burrritos and a burrito bowl and got 2 bowls and 1 burrito so my kid was not happy. Here is the worst part. I went into the restaurant and placed my order. The guy in front of me got his food and ate and left. All the people after me got their food. I sat there for 35 MINUTES waiting for 3 items and their only excuse was they had a lot of online orders. The people who came in 20 minutes after me with a party of 4 got their orders. It was not busy inside and I was literally the only person in that 35 minutes with no food. Keep in mind I have a bad back and had a cane and my back was killing me after sitting on a stool for that long. No more. read more

I am slightly confused at how I can accurately describe my feelings for this tex-mex chain...but here it goes...salsas and pico de gallo are all pretty tasty (even though a couple have an after taste that can only be cleansed with a good drink of something)..I am personally in love with their nachos and my children love the "Mexican grilled cheese"... That being said...they are great for a chain of tex-mex restaurants...if you want authentic tex mex...best be looking somewhere else..I live in Texas now and have learned that my Tijuana Flat food education got me nothing but ridicule as I attempt to decipher menu selection down here near the border.. I will also say kudos for the outdoor seating, the ever patient and sweet help, and even for the cute guy who was playing guitar right by my table about two years ago..lol...he made my whole dinner bill worthwhile!! read more

One of the managers at this Tijuana Flats location tested positive for COVID-19 and had to work while awaiting test results. Restaurant has not been closed for cleaning and exposed employees are being asked to continue working until they show symptoms. read more

Best (FAST) Mexican food anywhere! Love the colorful deco too. Not full service but they work very hard to make you happy. You order then sit down and they bring the food to you. The manager will most likely walk by and ask if everything was good. Good prices. I usually spend less than 10$ for a big amount of yummy food. By the way everything on th menu is delicious! Just point at any selection and you will love it! read more

Buyer beware...I paid for a chicken bowl today and got no chicken! I don't know if this particular location is hard of for money and they are trying to keep cost down by not supplying their customers with napkins, flatware and most importantly meat on there food but, I will not be making any more purchases at this Tijuana Flats ever again!!!!!!!!!!! I will warn everyone I can that will listen about this horrible restaurant :( read more

Not sure what the fuss is about, but my experience was not that great. The food was OK but the atmosphere and conditions of the store were not impressive. Floor was sticky in some spots, especially around the sauce bar. read more

This is a chain restaurant with great food. I give it five stars because I've always had phenomenal customer service here. For some reason I love the coke with crushed ice. read more

The workers and manager here have always been nice and helpful. Tijuana flats are pretty consistent in being a cheaper lunch. Taco Tuesday is always busY as far as seating goes, but have always had table by the time our food is ready. read more

Tijuana flats holds a special place in my heart (stomach?) as the best tex-mex chain around. All of the ingredients are fresh, and each of their meats, salsa, queso, refried beans, and most other things are all made from scratch. The hot sauce bar is amazing, as is the overall feel of the restaurant. My recommendation? A Tijuana sized chicken & black bean burrito, with chipotle sauce and melted cheese on top.. add some sweet chili sauce and some habanero smack my ass and call my sally sauce and you're set to go. Delicious. read more

Love me some Taco Tuesday at TF!!! I usually only go on Tuesday's cause you can get 2 tacos for $5 that includes the drink and chips too. I usually also always get it to go cause they are big portions and I can't finish it. I love the atmosphere, tons of bumper stickers and art on the walls, literally painted on the walls. Very visually appealing. I also love all the salsas that they offer. And it's fun to combine some of them to make your own "special sauce". The staff is always super friendly no matter what night you go. It's family friendly, wallet friendly and belly friendly :) read more

I don't know why I keep trying to give Tijuana Flats a chance. Their food has no taste whatsoever. This location in specific is pretty gross. We looked over about three tables before we sat down because they were dirty and sticky. Overall this location just feels dirty. The staff was not all that friendly either. read more

After reading some other reviews I'm going to break mine down into three sections. The service, the food and then Tex-Mex in the area in general. About the service. I've been coming to this location for literally years. So far back I remember when it occupied a much smaller space. For all of that span of time I have been impressed with the level of service here. I have to give credit to the Area Director or whomever oversees the location as management has to have turned over somewhat over a span of 10 years. That said they've always had attentive management and quite frankly some of the best hourly help I've experienced anywhere in any business. They have way above average employee retention and that's translated into counter help that is second to none. Occasionally long term help can get jaded and service suffers but not here. Other QSR concepts should actively recruit whomever is in charge of corporate service standards. The food. Well it's not going to blow your mind or make your day. No it's not authentic but I've yet to find anything that fits the bill in central Florida anyway. It's fresh and the portions are decent. I'm not a small guy and other than the enchiladas I've found every dish to leave me full to slightly more than comfortable. I do tend to get the taco salad and I'm impressed that instead of using iceberg garbage they have some green leaf mixed with mesclun. Pretty surprising. Another reviewer seemed turned off by variety but I'll take this fresh mix over iceberg any day. I think they could really do something great with the concept if they spent more time on the meats. I wish they would adopt Chipolte's philosophy on high quality proteins. Their beef, chicken and pork aren't bad but on their own they are completely forgettable. If I owned the chain I'd pare down the menu size by 20% and reinvent the entire "meat protocol". I've lived in the Orlando area for 10 years now and I do have to say I find the state of Mexican food in the area appalling. I've tried many recommended places and they have all fallen short. A few years ago I tried a couple of the Latin owned places here in Sanford and found them to serve bland food with a bad attitude towards anyone who didn't speak Spanish. Tijuana Flats benefits from the dearth of real Tex-Mex. Their consistent product puts them near the top of what is a rather low hill. Were they in Denver, Phoenix or even my home town of Columbus they'd have to work a lot harder on the food aspect. With that I'd say the service is a solid 5 stars, the food is 2.5 stars and the competition so meager they finish with 4 stars overall. read more

Always Great food, Very Professional Staff and Clean space. This is our go to Mexican restaurant always.

I love Tijuana Flats (TF), but this branch is different in that the servings are much less than the other Tijuana Flats places that I visited. Why the size discrepancy? If you really have to go to this particular TF location, I suggest that you stick with the small portions to get a better value. read more

Smack my ass and call me sally, I like this place just the way it is - different.

They have some really good food! Lots of flavor! Definitely a fan. We've been a few times and never disappointed. Outside seating.

Happy to receive a BOGO coupon from TFlats yesterday from their mailing list, tonight I dined on a Megajuana Beef Burrito (hold the sour cream!!) The lobby was PACKED--I'm assuming I am not the only one that got the coupon-- But the service was fast and friendly as usual. The food was out of the kitchen quickly and they remembered the NO sour.*they are VERY good with requests* A few of my favorite sauces were tapped out @ the bar, but the selection was plentiful. With a side of queso and a sweet tea, this was a pretty good Thursday dinner experience. read more

Service is absolutely amazing. Food is equally awesome. Atmosphere is fun, relaxed and family friendly. Friday nights they have live music from 6pm - 9pm. Lake Mary's best kept secret. read more

I guess people in Fl or in the south,cause I've lived in other southern states, don't know what good food is. I went here with my wife and the food wasn't good at all. I would never go back to this dump! read more

I never write reviews but I had to for this particular location. I needed a catering order for delivery and set up about 35 minutes from this location. The manager Tim took care of everything over the phone and was extremely helpful. I called at a different time and another manager (didn't catch his name) helped me process the order, was friendly and answered any questions I had. I had previously tried to get a catering order from a Tijuana flats in oviedo and they referred me to a "catering manager." I called and left him a voicemail 3 days ago and he still hasn't returned my call. I worked for two separate Tijuana flats for 5 years. The service at the lake Mary location is what I expected and even exceeded my expectations. I will definitely be returning for more catering orders and will refer friends! read more

I am a huge fan of Tijuana Flats because sometimes you just need a great crunchy taco. Most of my TFs are in Tampa, but I was back home for a while and got a mean taco craving. This location was everything I've come to expect - friendly service, great food, and a quick lunch stop. My go to are the beef crunchy tacos and maybe some queso for my chips. The taco meat is always well seasoned but that doesn't stop me from adding a little Sweet Sally or sometimes one of the spicier options. Thanks for a great quick bite that was just what I was craving!! read more

The best queso I've ever had and the service is amazing! Tijuana Flats will always be my go to for amazing Mexican food at a good price.

Just like any other Tijuana.... Great please for food.

Live music on Friday night, but a little loud. Food was as expected; made to order with the ingredients you choose, good size portions.

Tijuana Flat's (no matter which location) always has great food. I recommend the beef chimichanga, chips & queso and the peach/fruity hot sauce (which isn't hot at all). However, particular location has a, eh, let's say obnoxious employee who likes to yell customer's names excessively and kind of annoyingly. It probably wouldn't bother most people, but this location is the closest to my house so I come here pretty frequently and she seems to always be working. Anyways, the good food and fun atmosphere overpowers the obnoxiousness and everyone should try T.Flats at least once! read more

Tijuana Flats is always a great lunch experience. Vegetarian friendly which is a plus for my wife. Their carnitas flautas are delicious and their queso is supreme. The burritos can be a little cold and drippy if you don't order them wet, but that is an easy problem to avoid. The atmosphere in one or the better TF atmosphere's I've encountered. read more

Super tasty quesadilla and salsa. Hit the spot for dinner. Although the noodle joint next store was super packed and over flowing in front of Tijuana Flats... I am happy with our decision for dinner. If I am ever in town again I may swing in... read more

Great place. Chips and salsa were good. Loved the variety of hot sauces. Food was good and reasonable priced. My aunt loved the fish tacos and I lived the flautas. read more

Amazing place and great atmosphere the food was like eating at a 5 star restaurant and the tables are clean as well as the silver ware.

Fantastic food and service. This location does a great job training their staff and managers.

We really this place. Good mix of service and quick food. You have to really know about what you are ordering it seems since the food can be kinda bland without their sauce bar. We have a few staples like their blackened chicken quesadilla and their chicken salad with guacamole ranch dressing that you really can't go wrong with. read more

I just absolutely love Tijuana Flats and you can't go wrong at any location! I've been to the one in Oviedo all the way to the one in Leesburg and everywhere in between and they are all awesome! read more