Bravo Tim Hortons on your grand re-opening!!! Our whole family has been fans of Tim's for many years but in the last several years, the local Tim Hortons and chain in general seems to have lost their touch on the customer. Just read some of the past reviews for Rochester area Tom Hortons. Today they relaunch near Marketplace Mall in Henrietta with discounted drinks, food and fun games. What was most impressive and encouraging is that every staff Member was friendly, professional and smiling!!! That was a huge improvement. Keep it up Tim Hortons...we may start visiting your locations again!! read more

It's a must to get Tim Hortons! We enjoyed their farmers' breakfast wrap. So good! Also had a pup cup for our dog!

I can't wait to eat at Tim Hortons every visit to the north! We didn't have much time so we went through the drive thru. Service was good, we moved through the line quickly and they double checked what they gave us to make sure it was correct. We ordered a croissant breakfast sandwich, breakfast wrap, timbits, hashbrowns and a muffin. All were delicious, except the hashbrown. The hasbrown tasted sweet like they accidentally cooked it with the donuts. Not sure if that was on purpose or an accident, but I would skip on the hashbrown. read more

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I ask for a bagel week toasted w butter and cream cheese.? bagel is raw untoasted, and about 1/8 teaspoon of cream cheese. i mean, this is your business read more

Tim Hortons - Raw untoasted bagel w paper thin cream cheese. 10 bucks with donut and coffee - Bakeries Near Me - Rochester, New York

The one thing we always notice with this location is how clean it always is. Never too busy, located conveniently for us - we love a piping hot coffee and fresh doughnuts. Of course, like everything everywhere - prices have gone up - but for the quality of their fresh doughnuts and actually, good coffee, there's no comparing this to a another chain per say. (Wegmans is great but a pain to park in the huge lot and walk in just for a quick snack.) Service is efficient and courteous. No complaints here! read more

I realize it's ridiculous to review a fast food franchise, but I just wanted to mention Sam and his co-workers (on Mother's Day), who were so fast and polite when my family showed up for breakfast with a huge order. We held up their line and they didn't even get mad. Really appreciate their service! Besides that, the location has a lot of space, a decent bathroom, parking, and Cold Stone ice cream inside. The food and coffee leave much to be desired, but that's not the staff's fault. My family got a bunch of bagels with eggs, coffees, iced mocha macchiatos, steak, egg, and cheese sandwiches, and donuts. Most things tasted like they were from McDonald's, but hey, its the cheapest food around. For a quick coffee or subpar meal just to tide you over until you get real food, it'll do. read more

Tim Hortons - Steak, egg, and cheese sandwich - Bakeries Near Me - Rochester, New York

Quick and friendly service here. I got the avocado toast and an apple cinnamon tea. I wanted something light and tasty and that's exactly what I got! I really enjoyed the everything bagel seasoning on top and the Apple cinnamon tea warmed my soul. We had a car full and a lot of things to order including food for four kids under 10. They got every perfect and did not mind us needing a little extra time. Thank you for showing kindness in the midst of our chaos. read more

Tim Hortons - Avocado Toast - Bakeries Near Me - Rochester, New York

ZERO STARS. This dump is a health hazard, you'll be lucky if you don't catch a disease! I ran in to grab a quick coffee and the workers were hanging out laughing. The bathroom is a HELL hole, flies, feces, and fungal spores. I vomited on the floor from the stench. There is a sign that says "we are committed to cleanliness" which is clearly an absolute LIE. This place needs to be shutdown ASAP unless you want a fecal contaminated latte. I am contacting the health department immediately. read more

Tim Hortons - Bakeries Near Me - Rochester, New York

Tim Horton's makes the cut when it comes to coffee and more times than not I've found the staff provides exceptional service and a smile whether it's at the counter or drive-thru. I recently discovered this location and even though I've only visited twice I've found the products and service to be outstanding - I'm an avid coffee drinker and Tim Horton's delivers the bold taste I love without any bitterness or aftertaste. It's always a treat to pull into a Tim Horton's, this location is consistent with what I've experienced since first trying them out a few decades ago... read more

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Used to work at Amazon before getting injured. Tim Hurtons would be the only thing open when lunch/dinner came 6am. I went there 4 time and always got the same order (Sausage, egg, and cheese biscuit). The egg was always over cooked, it was fast to get to you but the egg always tasted burnt. I been to 2 other Timmy Ho's since. By far the worst eggs (never burnt any where else). I don't know if the method they cook them in because they are opening up, but I wouldn't go there in the morning. read more

Tim Hortons - Where else can you get delicious coffee and donuts near the Canada border? One of my favorite stops for a cup while I'm upstate. This location seemed newer and all of the staff were friendly. Service was quick and food and drink were good. read more

My parents are obsessed with this place. We come here everytime they're up in rochester and I can always count on this place to stock me up on timbits. read more

What, 4 stars for a chain restaurant? While it's no Java Joe's, Tim Horton's delivers a good cup of coffee! Plus, if I do want a donut (and who doesn't want a donut from time to time?), I find the Horton donuts to be quite palatable (though they're not Ridge Donuts or Donuts Delite by any stretch of the imagination). Frankly, a Dunkin Donuts donut gives me agita. Protip: Tim Horton's North American coffee is brewed in Henrietta NY! read more

Went there for coffee an hour before they closed and was met at door by employee. Dinning room closed due to under staff. No one in driveway thru three people in dining rooms having coffee. Terrible customer service read more

Taking back anything negative I ever said about this location. Stopped this morning shortly after the store opened for business to find no donuts. The Baker failed to show up for work. But Anne said; "Give me five minutes", and promptly went out of her way to make me my order. Thank you Anne. I hope management reads this and rewards you for going over and above in delivering excellent customer service. read more

TIm Horton's is great. I frequent this location the most and have always had pretty good service. They recently turned this in to a Coldstone Creamery / Tim Hortons split. I haven't tried the Coldstone stuff at this location, but the Tim Hortons items are definitely good. There coffee is amazing and their maple doughnuts rock! Their turkey bacon club is also mighty tasty. The only thing that could make this location better is if they sold the Canadian Maple doughnut, which I've only ever seen in Canada. read more

This place is delicious but the chicken sandwich was dry. I would have liked it better with ranch dressing.

We are invading your country one Tim Hortons at a time. Promise ;)

For a quick dash it's alright... sticking with the coffee... but OMG Chai Latte is NOT made that way! Why say you even make them? Don't screw with my tastebuds like that please! I had to drive to another establishment right away to fix the problem.... A tea bag in hot water with steamed milk is NOT a chai latte... sorry.. don't do it... don't order one... save yourself the disappointment... Stick with the coffee... read more

Good coffee and hot chocolate. Place could be tidied up a little more and the overnight staff could be more enthusiastic about serving you. Otherwise good Tim Hortons quality. read more

I heard numerous times from family in NY and Canada that Tim Hortons was THE place to go, especially for donuts. I was not that impressed. Granted, I did not get donuts this trip, I was expecting more. I ordered a chicken ranch wrap, a cup of soup, grilled cheese for my 2 year old and a drink. It was overly priced and not that great. read more

Used to come to this location all the time. Never again. Ordered an ice cap, was never asked what flavor I wanted and they practically threw my donut at me. Worst customer service ever! read more

Went in for coffee and a donut on 7/9 am... ...as I was walking in a lady was emptying out the garbage stopped what she was doing to wait on me - she DID NOT wash her hands before getting my order. Although I watched to make sure not one part of her hand touched my donut, luckily it didn't. ......then the coffee gave me the shakes too. Not pleased. read more

I never do these reviews, but I just had a horrible experience and I just can not keep it to myeslf. (I ordered icecream from Coldstone at Tim Hortons on Jefferson Rd. Henrietta) I will start off by saying that I tried to make this review/compaint on the website but, first off, it was not easy to navigate--I kept being rerouted in a circle of web-pages. Eventually, I got to a place that allowed me to take an online survey, but that required me to use a receipt and I never got one. So I go into the store around 730pm (tuesday Nov. 14, 2017) and the store is pretty empty. Only one customer is ahead of me, a woman and the server ,another woman is very polite and takes care of her. While I'm waiting for them to finish checking out, a man comes out from the back and sees me standing there so he asks me what I would like with urgency and a blank expression. I quickly said my oder and he proceeds to serve it. But again he's urgent, silent and really careless while he's preparing the ice cream...he nearly slides ot off the stone as he quickly whips it together. Then within like 30 seconds he hands me the cup which is open and has a spoon in it. At this point, I realise that it would have been important for him to ask me whether or not it was "to-go." Regretfully but, quickly I say, "acctually, may I have a lid?" and he grabs one and places it on the counter like 2 feet away from me. By this time I'm looking at his motions and I notice is name is Biabl or baial or something. He's clearly aggrevated and its all over him. I actually couldn't help but to look at him with a look of confustion and suprise at how rude he was!! After I hand him the money he gives me my change which includes $10 bill that has a huge corner ripped off. And as I mentioned above--no receipt. I was so stunned at this quick transaction that I didn't really have time to say anything. I've not had service like this enough times to have been prepared. I should have said never mind as soon as I saw his attitude...as soon as he placed the lid on the counter, I should have just walked away but I didn't. If you like good customer service, I recommend you avoid this place at or just be prepared to walk away if you get service like I did tonight. read more

Worst Tim Hortons in existence!! 11:30am today (Saturday) we stopped here to get ice cream for our kids and breakfast for ourselves. It was not busy inside or at the drive thru and the restaurant was fully staffed. We waited five minutes for someone just to look up and see we were standing waiting for ice cream. While I got ice cream my husband ordered us coffee and sandwiches. The coffee was ready in an acceptable time. Our sandwiches took another 15 MINUTES to be made! When only one of the two was ready (mine) my husband brought it to me only to find out it wasn't remotely what I ordered. The next time I got the right sandwich burned and barely edible. After waiting yet again the panini was finally done. It was burned on one side, barely toasted on the other and the underdone insides of the sandwich were exploded all over the wrapper. After waiting so long for a disgusting mess he didn't even eat it. The over-priced panini went straight in the garbage. Don't wast your time and money. Go to a different location. read more