My wife scheduled an appointment to patch a slow leak. When she arrived, she was told it would take one hour. One hour later, nothing had been done. She told the advisor she couldn't wait any longer, and he simply said "okay" and handed her the keys. Stay away if you are a fan of good customer service... read more

Jonathan gave me a great deal on tires & the service was excellent. Love the location & definitly will return & tell others about their quality service. True story joke: A teacher with a very northern accent was teaching a kindergarten class in the Deep South. She asked the class "Does anyone know what the word tar means?" as they were reviewing the meanings of words in a particular song. A child raised his hand and said, "Yes, it's the wheel on a car." The teacher was confused for a moment, but then realized that the child thought she had said "Tire" #southernaccentstories read more

I initially experienced poor service at this location. I was contacted due to this service and was pleasantly surprised. Caleb went above and beyond to fix the issue for me. He even gave me advice on some needs that will present soon on the vehicle without pushing me to buy their products. I really appreciated his great customer service, insight, and willingness to help me out. I would definitely return to receive services here again. read more

Great place!!! Went in without an appointment day after a snowstorm. Got me in quickly and fixed the tire for free. They could've really stuck it to me and did the exact opposite. read more

BUYER BEWARE: We received a quote on 2 tires. The quote was more than 2 times another quote for the EXACT same tire. Based on other reviews, they might have good service, but you will need to price check before using this location. I am so glad I did. When I called the store back about the huge difference, they said they might be able to get the tires cheaper but wouldn't know until they came in. I definitely don't trust anyone that gives me a quote and then says when questioned that they might be able to get it cheaper. read more

Thanks to Tire Discounters, my tire was repaired and I was on the road again in under an hour. Not only did they provide me with great service, but I personally witnessed them treating others with kindness and respect. I will return to Tire Discounters when it's time for me to purchase new tires. read more

Great experience at Brentwood location on Nolensville Road. Bought 4 tires, good staff, got quote in advance, price was exactly what expected. read more

You can always tell the integrity of a company by how they recover from a mistake. They accidentally broke a part. They took full accountability, apologized & repaired it as quickly as possible. I couldn't ask for more. read more

Service here is always great. Just yesterday, I had a dead battery from 3 weeks ago. The manager came to my house to check it out and swapped it out. WOW!!! read more

I have bought tires here twice, both times I dropped the vehicle off and was called by their staff saying the cars were ready. Both times when I got there it wasn't ready and I had to wait an hour and a half. Never buying from them again. read more

Since September of 2018 I have had the worst experience I have ever had with a tire store. As a female I am not up on the tires and what's the best tire. I had three quotes with three major tire companies and giving them a chance to give me a quote. The salesman talked me into a set of tires comparable to Goodyear but 15.00 less per tire. This Kendra tire has been a nightmare very loud, road notice is horrible and they do not handle well at all. I have been in to the store four times only 6000 miles on the rire and they say they will see about me getting out of them and into a new pair but they never call me back. Finally I went for my first rotation and balance with these horrible tires and asked again. So today after 6 days waiting I walked in and said did you forget about me? Oh no we did I not" yes they did. I explained that over the weekend after their tire service. I was stranded out of state with three flat tires. The valve core in three of the tires went bad at one time... wow really! Well I'm there the tire that I was chargées 99.00 a piece for are now 58.00 dollars.. Really tired do not depreciate that quick. I tell you why I was a female shopping quotes and I was sold a junk tire and I was charger approximately 43.00 per tire to much. "scammed" This store owner needs to rethink these unethical practices and correct this situation. I feel scammed and I suggest if you a female or man who doesn't know the differences of a tire. Go somewhere else that has ethical professionals that stand by their products and service. Return customers, brand loyalty, and reputation is everything to keep your customers. I will never refer or use this store ever again. I am going to take action with the BBB to make sure that consumers are not taken advantage of. I wish yelp provided a feature for no stars because I would give them a negative star. I am sitting here waiting to see if the regional. Well at 5:30 they will reimburse for the tires but charge me the difference and charge me another 100.00 for installation. I to speak to John Ross the regional manager and all I get that he already approved this offer. I asked to speak to his boss and they would not give me his name or number. Jon Ross the regional manager finally called me. I stated all of the above and I said I can't believe your making me pay for the installation of the tire. He asked when did I start complaining about the tires? I said October or November of 2018. He said what day do I can pull the surveillance video to see if I was actually there. What!!!!! So now he is implying I am lying. Then he said I will not come off the price of the installation as I have to eat the cost of these tires to may you happy. Happy do I sound like a happy customer. Then I made a compliant per the link below. They called back quickly but during the conversation we were disconnected. The customer service agent never called me back. I call the number back and a different department could not get ahold of the compliant department. So now I do not have a good referral for the local store now I see the franchise is just as bad. Worst customer service ever read more

A stressful situation was made easy by the experience of the employees at Tire Discounters-Brentwood East. With 800 miles left in my trip the technicians patched a very large hole in my tire. In addition, they did a quick inspection of the rest of the truck to assure the last leg of my trip would go smooth. The facility is brandnew, the staff is helpful and the show room is clean. I was impressed with the name brand selection of wheels and tires they carry for trucks. The location is great and walking distance from a Starbucks. I can't say enough thanks for the service and attention!! read more

GREAT customer service! Thank you Andy Garcia for standing by your word! In a world where people tend to not care about end results, customer relations and professionalism...you've restored my faith! You just made me a customer for life!! Congratulations and thank you again!! read more

Had 1000 appointment for rotate and balance on 10/20, I was at this store with Corey B. who also wrote review. Tire tech did not show up for shift and was not told by management this would delay my service. I saw a few people tired of waiting get there keys back, so I figured I had to be next. Well after 3 1/2 hours with my truck still sitting where I parked it they finally put it on the rack. Feel as though I may have been put to the side for customers paying for services today instead of my free rotation. Anyone working at a tire shop should be capable of rotating tires. After my truck got on rack it still took 1 hour, so total time for service today 4 1/2 hours!!!! If communication had been better from management upon arrival I would have been picked up and not spent all day in waiting room. This was not my first bad experience with Tire Discounters! I will not be spending anymore of my hard earned money here anymore. read more