If I could give this place 0 stars I would. HORRIBLE customer service. THEY misplaced my Mercedes GLK wheel lock key which are custom to each Mercedes with no offer of replacing it. I had called on a Saturday and ask if the mechanic may have misplaced it; they said they would look and call me right back. After waiting 50 minutes, I had to call them because they never reached out. The manager got on the phone and just kept beating around the bush telling me I had to bring my car in. So we agreed on Monday to bring the car in and that he would stay until 6. I arrived promptly to discover the manager had left. I dealt with another employee who basically told me that I should have made sure that the wheel lock was in my hand when I left (blaming the customer, nice!) He offered nothing to us and now because I can't get my brake pads changed due to their incompetence, I'm sure my rotors will now get warped. So a HUGE thank you for absolutely nothing!! I am local here and will make sure to tell every person I know to NEVER take their vehicles to any Tire Kingdom location. Please do yourselves a favor and AVOID AT ALL COSTS!!!!! read more

I had a great experience ! Shelly is so nice and gave me estimates on new tires for my Chevy equinox !! I will definitely be back

Very disrespectful establishment I waited in line for 20 minutes they never ask me one question or a hello FYI there was no one else standing in line Lady that works there was just twiddling her fingers and acting like she was doing something on the computer instead of asking me how can I help you If any of my workers acted like that on the job they would be immediately fired please do not go here read more

I needed an oil change and tire rotation. They are always very fast and friendly. I had a small air leak in a tire and they located the problem and did a quick patch at no charge. I recommend for any vehicle service needs. read more

went in because my car was running out of coolant fast. I was told it was my radiator hose after waiting 6 hours for them to check. I couldn't get it fixed that day so I set an 8am appointment for the next day. I was on time for my appointment waited 2 hours nothin. I waited 4 hours nothin. Ask the guy in the front to check on my car for me he said they haven't ordered the hose yet. I was told the hose would get there in 10mins. Another 2 hours after having an appointment and getting it checked the day before for what was needed. 6 and a half hour later appointments don't matter here not a good place. read more

Shelly and Jeff were very helpful and accommodating. I had an appointment, showed up early and they got me in and out very quickly. Had a tire under warranty repaired for free and they didn't attempt to upcharge me for anything like most other places have or would. read more

All I can say is that Rudy and Nick saved our day! I called last minute because my husband got a flat tire on the highway and they were closing soon. I prayed that they would help me and they did. Rudy said to come on in. Other locations said I had to wait until tomorrow. I got there 10 minutes before closing. Nick quickly took the blown tire and rim and installed a new tire in just minutes. In my book they are heroes! Thank you gentlemen for saving my day! read more

This place has around 10-11 bays 3 counter stations in their lobby Yet no employees. Came in to get an oil change they said they were booked. So I made an appointment for the next day. Total time for my oil change was 2hrs and 40 mins. With an appointment. I wasn't the only unhappy customer there. I hate leaving negative reviews but this is crazy. Management/corporate needs to be on top of this store. Staff is very un organized. Hope they figure stuff out but next time I'm definitely going somewhere else. Update.... I drove home that night and my snorkel cover panel which is metal fell off and was scraping the ground. Complete waste of time and money going here. The owner reach out asking if there's anything they can do to make up for this. Yes there is .... hire people that care about what they do and actually utilize all the bays you have at the shop not just 1-2 at a time. read more

WARNING -BEWARE - Most all employees at this location have their headphones on so it's difficult for them to hear you when you speak to them. Customer service doesn't look you in the eye which is so strange to speak to someone for an extent of time who will not look up at you. "Key problem is management" Poor leadership which promotes a sluggish unprofessional work environment. Not a sense of urgency from anyone in the building. Spent two days to simply change out a set of tires which I provided. Such an uncomfortable setting as all the customers looked disappointed. When I addressed my concerns to the two supervisors they didn't say anything. They looked to just be waiting for me to leave and walk away. This store is close and convenient. Hope they get a hold of the operations.. *** Wished this location was still the trusty Goodyear that it was for so many years *** read more

Have been been attended to by manager, Kevin Howard, a few times. He's very professional, courteous, and kind. Always a good experience.

This place is a typically bait-and-switch joint. We made an appointment for specific tire brand and price only to be told when we showed up for our appointment that they don't have that type of tires but only more expensive ones. Avoid this dishonest establishment. read more

Would--but can't--give ZERO Stars! Terrible Customer Service (lol) on Potentially negligent situation. Had 2 tires installed via appointment, but had to return next day, due to NO air pressure in run flat rear tire installed after less than 10 miles. Other Rear tire Incorrectly inflated to Front tire pressure! Manager violated Store's own "mask policy." Was told by Manager--and company's Customer Service Supervisor--that issue would not be immediately addressed, as I lacked appointment today and "other customers are ahead of you..." Only one Customer waiting in store, as other cars were pulled into bays and I was attempting to get immediate remedy for botched job previous day... How about correctly finishing job with Previous Customer?? Ultimately, tire would not hold air--took to another shop to Correctly remedy issue--will take Civil Action if necessary against Tire Kingdom. Avoid at all costs! UPDATE: Installer ruined new tire "bead"--ruining brand new tire--and cracked BMW alloy wheel--requiring welding repair--along with mis-inflated other tire...Cant seem to get Anything right? Car now down for 4 days. Awaiting to see if Tire Kingdom actually stands behind service, as well as Tire Rack whom I purchased tires from... read more

See all

Made an appointment for 9:30 AM to bring my vehicle in to replace 2 tires. Called at 2:00 PM (4 1/2 hours later) I was left on hold for 10 minutes, called back and was left on hold for 5 minutes, called back a 3rd time expressed my frustration and am still on hold. 30 minutes and counting to obtain status of my vehicle. 5 hours and counting to replace 2 tires. Needless to say I will not be back. read more

Will never go to this location again. You could tell the workers were very annoyed the second you walk in. Had an appointment just to get a patch on my entire (very basic and called 8am that morning to make sure I could get this done after work) and when I got there they told me there was a 2 hour wait. Absolutely ridiculous read more

I made an "appointment" for a tire patch which made no difference, since it wasn't until 1 until I could talk to somebody, and after waiting 2 hours was told, almost certainly erroneously, that it couldn't be patched (It could). So my 10 minute 10 dollar patch turned into a 3 hour 100$ boondoggle. This place is dead to me. read more

I went there to have a tire patched and they said no problem just a short wait which turned into two hours then they tell me the leak was in the sidewall and the tire had to be replaced and they would sell me one for $200. I just knew he was lying and sure enough I took it to Costco and they pulled the nail out and patched it. This location of Tire Kingdom is a rip off and should be avoided. I won't even change my oil there anymore. read more

Don't waste your time coming to this place. The staff is unprofessional and rude. On top of that they'll give you an estimated time frame to complete the job which they easily take 3 hours plus. Meanwhile, the employees are sitting around doing nothing watching Netflix on their phone. Although they'll say they running behind. Honestly save your time and go somewhere else. This place should go out of business due to their horrible customer service and disregard for people's time!! read more

Needed to replace a tire. It couldn't be repaired and a new one of the same brand couldn't be found. Kevin went above and beyond to find a tire and have it installed by the deadline we had for traveling. He and his staff are very dedicated, friendly and courteous. We highly recommend Tire Kingdom at this location for your tire needs. Publicly, we want to thank Kevin and his staff for their excellent service. read more

The new management and staff went ABOVE AND BEYOND to give amazing service! I had to drive to Orlando the next day and they did everything in their power to make sure I had new tires to get me there safely. I live in Boynton Beach and would make the drive down here any day of the week knowing I'd have trustworthy service and reliability. read more

Went get my tires rotated on my new car with 8200 miles. After waiting 35 minutes, I was told that the tires shouldn't be rotated for safety reasons since the back tires were better than the front on my rear wheel drive car! Gave a tip to the technician and left without a bill! I read more

After a horrible experience with a competitor, I walked into this location 60 minutes prior to closing and came out 40 minutes later with 2 repaired tires for $11 (they were running a special). I will never return to Tires Plus, Tire Kingdom has earned my business from here on out! read more

Told me 45 mins for 2 tires. I am still here after almost 2 hours. If they had said 2-3 hours I would have dropped it and got a ride back. Instead 2 dead hours. No concern by employees for my problem. James was the salesman but everyone knows how to walk and look away. Consider your time and allow for a long wait. Stupid business model: quote times they know are false, piss customers off and wait for next foolish buyer. read more

Possibly the top location in your entire company. Seriously, all jokes aside these guys are up front, well informed and look out for your best interest as a customer. I meet with Chris on both my visits and he has always provided excellent service. I never feel like he's up selling me but making sure I get all the necessary services so that my car can function as it should. I followed Chris from his previous location on Commercial and will always be a loyal customer to him. Keep up the great work! read more

I understand that problems may arise and how you deal with them is how you set yourself apart from your competition. I had to leave my car at the shop for a few days because I assume the tire didn't arrive at the time quoted. I called repeatedly to find out about the situation and was put on hold for long periods of time, the same thing happened 4 times. I called customer, service and they too experienced the same treatment (he told me I should get a discount when I picked up the car). My car windows were left open overnight and there is bird poop all over it. On Tuesday they called me to come to pick up my car when I asked the associate about the discount due to all the troubles and delays he called me a Karen; twice. I pretended not to hear him. His mask mas not on properly and every time the phone rang and he would pick up and take care of that customer 3x that happened (while i was speaking to him). There was an older man in the lobby clearly frustrated, he looked at me and said" I'm sorry but I have been here since morning" I guess I was not the only person having a terrible customer experience. Thankfully we have options to go #tirekingdomNOMORE read more

Arrived at 730am for my scheduled appointment on November 23. Door was open nobody inside. 1 employee sitting in his car in the parking lot. Employee said "Yes I am the only one here." Explained I have an appointment at 730 and have work to go to and need my tires replaced. Employee rolled his window up and proceeded to sit in his car. Waited 15 more minutes still nothing. Drove 5 minutes down the road to Pep Boys and was taken care of immediately. AVOID THIS PLACE AT ALL COSTS!!!!! read more

Fast service! The manager, Chris, did an excellent job making sure I understood everything needed and everything was done in a timely manner. read more

Great location! I was nervous to go to a Tire Kingdom since I saw other reviews where people had horrible experiences. I've gone to NTB (when I lived in the Northeast) which is owned by the same company as Tire Kingdom and haven't had any problems. Sure enough - no problems! I downloaded a $24.99 offer from the internet for an oil change and tire rotation that I desperately needed, and waited maybe 20 minutes. The lobby is great - leather seats, free water/coffee, and a TV, too! I was the only car in the shop so they got to work right away and had me out the door in no time. This is a great location and I'll definitely be back for all of my oil change needs (and maybe tire needs, too!) read more

it took me 2 months to wright this review but it bother me so much I had no choise .First I have to say that everyone in the store was respectful but as much the service goes no one really lessened and at the end the service cost me more than $800 extra .I will not bored you but I went in just before new year after towing the car from the freeway when my belt came off .They told me i needed new belt and water pump because a lick.I agreed to the $1100 expense.Took the car on a Tuesday told i be ready Wednesday evening so used UBER 2 times [home was away 60 miles ] Wednesday the car was not ready so insted of Uber i stay in hotel for the night .Thursday car was not ready so stay in hotel and missing second day at work .Friday morning went to pick up car I was told that unfortunately the car overheats and I have a head gusket issue that they can not fix and told I have to tow it somewhere else.I had to pay $350 for that as my insurance only covers 10 miles .After having the car seating home for 2 days I had a mechanic come over to check it.Well from 2 more days of Uber and calls around and getting quotes between $ 1700-2300 for the repair he tells me IT IS NOTHING WRONG WITH THE CAR what they had done at Tire Kingdom when they change the water pump and drain the fluid they forgot to replace it so when test drive the car overheated . So $75 later and the car was good to go.Just frustrating experience read more

Bought 4 new tires from this place less than a year ago. Needed my oil changed and had a slow leak in the rear passenger tire. Made an appointment and dropped the car off. Explained that i wanted them to patch the rear tire, rotate the tires and change the oil. I picked up the car the next day and was surprised to find out that i needed 4 new tires?! It seems that every one of my new looking tires was separating. Asked if they fixed the leak? No but they rotated the tires and changed the oil. Ok, so I asked the guy to find the leak in one tire. Amazingly it was still on the rear passenger tire. How the heck did the leak jump from one tire to the other, since they had rotated the tires. Now the tires separating was even more interesting to me. I asked the guy to show me. He ran his hand across the brand new looking tires and said, "I can feel it". I personally tried and all i felt was a near brand new tire. I guess i'm not the professional. Long story long, I asked for my car to be backed out and drove away as fast as possible. Today, I took my car to a reputable auto repair shop and they patched the tire and rotated the tires. I asked how the tires looked, "Like new!" he replied in a cheery voice. Stay away from these crooks. Customer service was bad and the service was dishonest! Fair warning to all! read more

Went in for a new tire and it was like no one wanted to do the work. Three of the employees were in the back on their phones didn't even look up and the one who finally finished the job would stop ever so often to put air on tires of people who drove up so he could get a tip instead of finishing my one tire since there were no other cars they were working on , it ended up taking 2 hours. The guy then had one of the people who didn't do anything sign my paper work as if he had done the work. read more

I have a mechanic I like but I'll go in if it's a weekend or if something urgent happens, like the battery dies. This location is pretty good and has good service thanks to Igor. IThe other guy (I'm not sure of his name but he has grey hair and a foreign accent) is very rude. I've come here for an oil change, a new battery, and to inspect a problem in the engine. If you have to go to a chain, try this location. They have good hours too. read more

They are not honest, they sell services that are not required. Avoid tire kingdom all together!! They will charge you for an oil change and won't change the oil!!! They make their customers think their car is going to beak down if they don't fix what tire kingdom says is wrong read more

they made me wait 5 hours to change 2 tires and when I got the car back my two front wheels(350$ each) were all scratched up from mechanic trying to pull the tire out of the wheel. read more

Nowadays it is not very easy to find outstanding customer service. We are referring here to a genuine welcome of a client or customer, and the heartfelt attention given. In this case we experienced a much different welcome when visiting other locations of Tire Kingdom in South Florida, and because of that we did not perform the repairs we needed. But, when we were lucky to enter this location, at 2301 N. Federal Hwy, store # 6024 we saw a completely different atmosphere, one in which we were acknowledged with a sincere smile and helped to Excellence, not only by Shelly Welsh, a customer service advisor, but from Tiguan, the tire expert on the service side!Tiguan indeed provided us with a wonderful service, explaining the issue with our tire, and went above and beyond his call of duty, observing Tire Kingdom rigid repair policy, to repair the tire to our expectation. Shelly, at check out, really made us at home, chatting with us about the company as a true Ambassador with so much contagious enthusiasm! Thank you so much Tiguan, and Shelly for providing us a Customer Service of the Utmost Excellence! May you be Blessed by your genuine attitude and your true will to make a difference! read more

MINUS STARS -- Made an appointment on Saturday for Sunday 10am. Store opened late and we were greeted with an annoying chirp every minute or so. 45 minutes later the clerk tells me that the computer was down and couldn't do my oil change but if I picked a time, he would reschedule. He said they're open till 7pm but make appointments until 6pm. I told him Wednesday at 5:30pm and he said he made the appointment. I get in today at 5:30 and this other clerk says I dont have an appointment at this location, I explained what had happened Sunday and he couldn't care less and said, 'the sad reality is we're not doing any more appointments today' with a terrible attitude. He could have tried to make it right, but didn't. Not going back. read more

I went in to get my tires rotated on my 2018 Ford F-250. I had made an appointment. When I got there I waited 20 minutes for someone to wait on me. A customer stand next to me tells me "if they told you an hour it is going to be three hours". The two guys working the counter seemed clueless on what they were even doing. After finally getting helped I asked them to rotate my tires a specific way do to the type of tires I have. The gentleman Ray says "we do not do it that way". I asked why he says "we will not do it" I said well I guess I will have to go somewhere else. He says "by and walks away". I would not give these people any of my money or business! read more

Truly disappointed in this Tire Kingdom Location. The gentlemen up front, Sam, was friendly enough, however after dropping off my car for new tires and an alignment, I was called soon after because the mechanic believed that I needed new front break pads and there was a mere "1 mm" left on the pads. Thankfully, we had enough sense to think back to when the breaks were last replaced and declined the service. Once home, I removed the two front tires and exactly as expected, there was plenty of life left on both pads! After calling the location back and letting them know, they apologized half heartedly and said it "must have been a mix up with another car. Sorry about the inconvenience". DONT TRUST THEM. read more

This is my second time coming here as a walk-in: super friendly and accommodating. The man at the desk made suggestions on the correct service to receive with reasons behind it. And of course they are quick ! read more

By far, the most rude employees and manager. The bearded guy doesn't tolerate being asked a question more than once if you misheard him and the African American manager doesn't have a professional demeanor. I have no idea how these people got to the position they're at. They misplaced two parts in my car and when I told them I brought it in with the parts and now they are missing, they said it wasn't their fault and to basically go F myself. I never want to waste my time giving bad reviews to places but I want to spare people and warm them from going here. Please run away from this place if you don't want the heartache. read more

Staff is nice but not upfront with cost. I was overcharged by $153 and not advised. Let's see if they take care of their customers and make it good. read more