service was very quick and easy in and out in 20 for my tire with no appointment needed.

Stay away from. Bait and switch appointment times. If you schedule an appointment on the phone it means nothing. According to the service manager, "that lady is 3000 miles away." Sat in waiting room for 2 1/2 hours past appointment time. read more

Tire Warehouse - Tires Near Me - Worcester, Massachusetts

Worst customer service ever!!! I had booked an appointment and when I showed up on time, I was told it would be a 2 hour wait. These people do not honor appointments may make!!! They double book appointments and waist their customers time by making promises they do not keep!' read more

I received horrible, unprofessional treatment there. They changed the wrong tire, refused to own up to it and the tech was extremely rude and insulting and actually tried to tell me that I am old and have short term memory! And he can't even check the tire order or the tire itself. Customer service on the 800 line was long and arduous. When I finally got through I spoke to a pleasant woman who took my info and complaint and said she would call me back but never did. To top it all off, the brand new tire that they replaced already has a leak issue but I will never go back to that place as long as I live. My brother had the same issue with them replacing the wrong tire. I give them a big fat zero. read more

worst customer service I've ever experienced in my life. I had a 7:30am appointment for 2 tires to be mounted on my jeep. 48 hours later they still hadn't performed the service. not only that, but they refused to update me on the status of provid an eta. I submitted a complaint to customer service and they they refused to perform the work on my car all togethe. I would give 0 stars if I could. do not use this company for anythin. read more

This company is not reliable at all. I went to their website, chose the tires, made the appointment, and got an email confirming the price and the appointment. I decided to follow up with a phone call since they had reviews that stated my similar complaint. ) The guy I spoke with was super nice (Ron) and he was unsure that the tires were in stock. After we figured out they were in stock, the price I was quoted was questioned, so Ron asked a co-worker who took the phone and told me that they (Tire Warehouse) were having problems with the website and that the actual price was over $750! That guy was respectful and courteous, but that didn't change the situation. So frustrating. The upside of this inconvenience is: if you want to talk to nice people...call them. If you want new tires, call someone else! read more

Had an excellent experience with this shop. Took my car in for new front tires. Unlike Webster Square Tire, they didn't try to sell me 4 tires when I only needed 2. Put on the 2 tires right there, while I waited; finished in less than a half hour, for less than half the price quoted by Webster. Nice guys, too! Polite and professional. read more

Since moving to the Northeast not too long ago I've had the unfortunate luck of having five flat tires between my wife and I. For each repair, we've taken the car to Worcester Tire Warehouse. Each time we've received excellent customer service. For a few of the repairs the work was minor and did not charge us for the repair! When we needed to purchase a tire the prices were very reasonable. Each time we drop in without an appointment and they were able to accommodate us quickly. read more

Tire Warehouse - Exterior - Tires Near Me - Worcester, Massachusetts

Had an terrible conversation with the manager Jeraldo Rivera when I called to discuss two issues after my four tires were replaced. First they were supposed to save the one good tire out of the four being replaced and to use it as a spare tire. He said they made an honeset mistake. I also addressed the issue of small lugnuts being put on the tire back tires and they did not match the two front tires. So I had to then spend extra money to get the correct matching lugnuts. He said he put on correct ones even though small. I was looking for a credit because of this and he said no. I told hum I will never do business with them again especially because he was rude. One star rating read more

Reasonably priced, knowledgeable, pretty quick service (3 hours in total with wait and work time), have a little waiting area with tv and free wifi, appreciate that they're open on Sundays! read more

I took my car in to repair a flat tire and was so glad I choose them! There were folks ahead of me, so I did have to wait an hour, but it was absolutely reasonable. They gave me an estimated time to complete and beat that time. There's a nice air condition waiting room and the fee was just $30 I am very happy with the service and staff read more

Will never go back there again. First of all I had the misfortune of going there when every single employee was on a lunch break. Everyone had ordered food and were having a little party in the back. Instead of just apologizing and saying they were at lunch I got some BS story that they were having work done in the back of the shop so that was why all the employees were busy. Except they were all walking around chatting about drugs and shootings and not doing any work. I asked to have a tire plugged and they said they couldn't do it and wanted to charge me over $600 for two new tires. I declined and they copped an attitude with me because I would purchase the tires. I took my car to Town Fair Tire and they were able to plug it for $13. Needless to say I will never go back to Tire Warehouse. They are a bunch of liars and crooks! read more

I brought my car here to have some needed repairs on my tire and rim, I was welcomed and greeted by one of the team members there named Jose. He explained what the necessary repairs were and he was the one who repaired everything. He was commutative with me throughout the process. I was very pleased with my experience and the quality of work done on my car, he definitely impressed me with his outstanding customer service, this is my second time bringing my vehicle here and Jose took care of me that time as well, he is the reason I brought my car back to Tire Warehouse and the reason I will keep coming back. Thank you Jose, job well done! read more

I had a slow leak due to a nail in my tire, and they got me in and repaired it quickly and courteously. I'm super appreciative of the quick turnaround. read more

Quick service. Great prices. They don't gouge you on price. If only one tire needs repair, they don't make you change more than one.

One visit.. waited 30 minutes to be told they lost the tires Second visit... wanted me to wait after losing tires and suggested making appt for next day Third visit... arrived ten mjnutes early for appointment and wanted us to wait over an hour and told to get the tires out and over to the car... I understand mistakes happen but it's how you deal with them. I came back out 2 additional times to get poor customer service, zero communication and no service performed. There were 5 people all taking a simultaneous break on my third visit. So disappointing and a complete waste of my time. I will never go back to this business. I'd be surprised to hear anyone getting good, Timely service but hope for their future business sake this was a week of mishaps... yikes read more

Top notch operation. Always friendly and kind. Was in and out with new tires in less than an hour.

Came here, to get 1 tire repaired, and come to find out about a month later, they put on the wrong speed tire. Although this was a temporary fix, the tire wasn't of good quality. Eventually I had to get my tires replaced and instead of getting 3 that I needed, I had to get all 4 done, due to the condition of the tire that I was given which in the long run cost me $150 extra. Overall I would not come back due to this. read more

The place was sloppy the guys were just hanging around smoking cigarettes being loud and obnoxious. I needed a special tool they said to get my tire off.They said they couldn't do it.They said I needed a key lock lug nut to remove it.So I went and got the tool required and went back and was told no we can't do that. This place is a waste of time. They certainly don't go out of their way to provide customer service.very dissatisfied. Really unorganized.very unprofessional.i would never recommend this place to anyone. read more

While there's nothing particularly wrong with this establishment, there's nothing good about it. It's filthy, disorganized, reeks if tires and cigarettes. The people working there don't seem to have a positive grasp of what it is to run a business. Making simple requests such as "don't use bead weights" are met with blank stares at best and annoyed eye rolls at worst. On more than one occasion I've had to have them remount a tire because they didn't pay attention to the direction. When talking to them, they fail to remove the cigarettes from their mouths when speaking to you. If you ask for assistance mounting a wheel, they casually gesture to the jack and answer "there's the jack". Not infrequently, they have non-customers hanging around in the lot fixing their cars. Apparently these are employees and or their friends. I caught them once trying to open my car. And that was the last time I ventured there as a customer. I can't say that they're incompetent, they just don't seem to care. read more

***ZERO STARS...*** WARNING: This place replaced a tire of mine about a year ago and today I am getting the same tire replaced again and find out that whoever put in the past tire broke off the pressure monitor and failed to tell me and decided to TAPE IT BACK ON with about a rolls worth of what locks like clear packing tape.... I am absolutely floored that someone would do this and so were the mechanics at the place I can to today... completely insane. DO NOT GO HERE!!!!!!**** read more

I commute Mon-Fri for work and have always had a hard time getting assistance for tires. I had a slow leak in my back tire and these guys quickly scheduled me for a weekend AM appointment and I was in and out of there in less than 30. Kind, communicative, and honest! Reasonable cost Thank you for the help! read more

Terrible customer service. My wife waited there for 2 hours only to be told the tire she needs wasn't in stock. They said they would order it and to come back the next day. The next day, no tire and they had no record of her being there or the tire being orderd. We will NEVER go back and will tell everyone we can how lousy they are. Should have gone to Firestone to begin with. Tire Warehouse sucks. read more

I am owed $106 for a tire price match. I bought 4 new tires from Tire Warehouse, Grove St., Worcester in November, 2021. I returned a week or so later with a competitor's ad evidencing the price difference. I was told that I would receive a credit within two weeks. After four weeks, I had not received a credit so I went back and was told that I need to call the parent company, Monro. They gave me the telephone number. I called Monro headquarters and left a detailed voicemail as that is the only option available. After not hearing back after two weeks I left another voicemail. Unfortunately I guess it's pretty evident that the price match will not be honored. By the way, the tires and service were fine other than I had to stop at an air pump as none of the tires were inflated to within even 5 pounds of the recommended tire pressure? Don't rely on a price match from Tire Warehouse/Monro. read more

Had tires delivered for my work van. Made app for a Saturday morning , they took me right in and had tires done in about an hour. They were very nice to deal with I would recommend stopping bye read more

Tire Warehouse - New tires - Tires Near Me - Worcester, Massachusetts

These guys know their stuff and are fast and efficient! When I came back the next day with a tire that has lost its pressure they found it was the rim I had bought on eBay. They remounted my tire on a good rim, free of charge, even though it was my fault (I supplied the busted rim). Love this place! read more

** Zero stars ** I just had the worst experience with this store. I had bought tires from Tire Rack that were directly sent to this store to be mounted. At the appointment time, they said that they had ACCIDENTALLY SOLD ONE OF MY TIRES!! They assured me they would get another one for the next day and I could come in anytime to get my tires mounted right away. When I arrived today I waited an hour before they even started on my tires and ended up being there for 2 hours. The manager was extremely rude, telling me he wouldn't put a "walk-in" in front of other customers, denied that they had sold one of my tired the day prior, but also couldn't explain why they couldn't install my tires the day prior. If you value your time, don't waste it here. read more

first off where to start the service was the most backwards service I've ever gotten I wouldn't even call the customer service and the worst part is over the phone they gave you one price for a tire but when you get here they try to rob you by charging you $35 to put the tire on plus the extra $45 for some insurance for a tire I've never heard of that before I wouldn't recommend anyone to go to this unfortunate backwards stealing establishment do better or go out of business stop robbing people of their hard-working money and stop lying to people and get better people read more

We got a flat tire on our way to a soccer game, they changed the tire for free and we're able to show my mom how to fix it completely free of charge and so friendly! Recommend this place read more

While driving on the Pike the inner wall of the front right tire of my Mazda 3 blew out. I pulled over, threw on my spare, but knew that wouldn't get me all the way to my destination. I drove to 4 different tire shops within a 4 mile radius and none of them had my size tire and seemed to be burdened by me even asking. I called the tire warehouse and was greeted by a friendly sales associate who told me he had my size tire and to come on by. I was in and out in under fifteen minutes and blown away by their service. I would recommend this business to anyone in the area and am forever grateful for their help. Thanks again! read more

Are you looking for ways to waste your time? Do you find joy in absurdly terrible customer service? Is the hassle and frustration of a flat tire alone just not enough to ruin your day? If so, go get yourself a flat tire and then try to engage the services of this place. Dissatisfaction 100% guaranteed! We got a flat tire one evening, shortly after the store had closed. Using the store's website, we booked the earliest available appointment on the next day. As expected, we received confirmation from the site after submitting the form as well as a confirmation email. So far, so good, right? Upon showing up for our appointment the next morning, we were greeted by a completely empty lobby. Ten minutes later, an employee appeared. Said employee then informed us that they "did not accept" the appointment we had booked. Yes, the very appointment that we had booked using their website and received confirmation for. What makes this interaction memorable enough for me to write a review is what happened next: ....absolutely nothing. No apology. No expression of regret or even acknowledgment that they had wasted our time in more ways than one. No explanation for why their appointment confirmations are meaningless and misleading (as they are apparently sent regardless of whether an appointment has actually been booked). No offer to try to squeeze us in, despite the fact that almost every time slot had been available to select when we made the booking the day before. We were probably supposed to be grateful that the employee deigned to book us an appointment for the day after. Lastly, if all of the above still hasn't driven you bonkers, you should call the store outside of business hours. Sit down and get comfy, because the phone is just going to ring...and ring...and ring... Oh, did you think there would be an answering machine? Or even a pre-recorded message acknowledging that you've called the correct number and requesting that you call back during business hours? What an amusing notion--either of those could be perceived as a considerate gesture, and I'm pretty sure that they are deathly allergic to anything resembling actual customer service. It's just a huge shame, really, since I actually had a positive experience at a different Tire Warehouse located in New Hampshire. read more

Very good job and great service. I called to have my flat tire repaired and Chris said come in at 4:30 p.m. and I was done at 5:00 same day. Everything was done perfectly. I like to thank Chris and his staff for a great and quick job on repairing my tire. Google Fotios Jeovaras read more

Ordered my tires on Monday afternoon and went in Tuesday morning at 11:00 and was out in 45 minutes. Extremely satisfied with service.

Made an appointment on line (per instructions on their website) for the Derry store on 12/10/16 for a 12/11/16 appointment at 12:30 PM. Someone called me back right away(John?)and confirmed appointment. I arrived at 12:20 and was told by the man at the desk that there were 6 or 7 people in front of me and that the company 1) doesn't honor online appointments and 2) does not have the tires in stock that they advertise. Nice way to conduct business, i drove close to an hour and planned my day around this stop. Why waste peoples time? Mike read more

Tire Warehouse - Tires Near Me - Worcester, Massachusetts

Paid them 600 hundred dollars for 4 new tires (good price if that's actually what I got). Pick my car up, they somehow managed to only change one tire and left the other 3 exactly as they were. The explanation of what happened is "Idk what happened but we can't fix it for a couple days because we're all booked up." Not sure if they were trying to rob me or what, but this place is a bunch of scam artists. They match any price because they will rip you off I'm sure. read more

Although we have been happy customers of this tire warehouse for years, recently our experiences have not been very good there, This started with the purchase of four Cooper tires. In order to get the tires on the car tire warehouse had to break off the four wheel lock Lugnuts as they would not accept the removal tool anymore. I appreciate it them not charging me for this part of the new tire installation. However, before I got into the car, luckily I checked the wheels and they had not replaced the broken Lugnuts that were removed with the ones that I provided them. As driving without one of the five Lugnuts required by the wheels is totally not acceptable, I informed them that they needed to be installed! A couple of months later, I noticed that one of the new Cooper tires had abubble on the side wall. I researched this and found out it was a common problem with Cooper tires and certain models had a safety recall. I called Cooper and, of course, our model was not included in that recall. I had tire warehouse inspect the tire before I bought a replacement from them to see if it was a manufactures defect. The bubble, they informed me, apparently was caused by hitting a pothole. They told me previously that if it was caused by a defect that I, not they, would have to contact Cooper again to arrange a refund! Granted driving on Worcester roads this could be possible, so I paid $100 to replace that brand new Cooper tire. Even though I was not very happy about it and I still have my doubts that hitting some small potholes could've caused this. Not long after this a problem arose with another one of the Cooper tires. There was one tire that was causing vibration between 50 and 60 miles an hour so I brought it back to tire warehouse to have it re-balanced twice to try to solve the problem. After that did not work Tire warehouse informed me that I needed to take the car to a mechanic to have the front end checked out. I did this and the mechanic told me that the front end was fine and that the tire in question was "no good because it had run out." Strange that Tire Warehouse could not figure this out. So now my second Brand new Cooper tire needed to be replaced. I went back to tire warehouse and they told me again that I was the one who had to contact Cooper tire to have the tire replaced and refunded under warranty. When I called Cooper tire they told me that this was the dealer's responsibility to take care of a warranty refund and replacement, not the customer's. In the meantime we were so busy moving to a different part of the state that I did not have time to deal with them at tire warehouse anymore. I went to a local TownFaire Tire near our new location that also was a Cooper dealer and they immediately inspected the tire and told me that it was faulty and would be replaced by Cooper with a full purchase price refund as THEY called Cooper to arrange all the details. It did take over three months but I finally received the hundred dollar replacement refund about a week or so ago. I have never heard of a dealer who sold you a tire refusing to contact the manufacturer about a Warranty issue, saying it was the customers responsibility for a replacement or a refund. In conclusion, I will never buy a Cooper tire or buy from a Tire Wharehouse again! read more

Great service, great people. They patched up my tire and got me on the road in 20 minutes

Where to begin... this is the second time ive been there and once again the experience was poor. I was there at 8:45 with my 4 year old son thinking the doors would open at 9. Instead by 10 I was leaving with not one thing done to my truck. The only people who showed up were 4 employees, no manager to open the store up. While they were waiting they chose to smoke some weed right next to me AND my son. Never once did we get an update or an apology for the delay. i strongly advise the public to go elsewhere for their repair needs. read more

Went there last minute with a screw in my tire. They were actually closed but assisted me anyway! I was so nervous, leaving for a trip at 6am the next day and worried I'd come back to a flat tire at the airport. They fixed it in about ten minutes and did it all not once making me feel like I was putting them out. Thank you HOLLYWOOD and JOEY. A+ customer service. You made my week! read more

I always have good service at this location. Usually in and out depending on what time of day or day of the week. Easy to very what i need and they are informative and helpful. read more