I went to Tires Plus and had a very bad experience. The customer service was terrible, and it took more than 3 hours just to replace one tire. On top of that, they try to charge you for everything, even for a smile. I will never go back and would not recommend this place to anyone. Very disappointed. read more

If I can give this place A zero I would avoid this place at all cost.They will not fix your car and increase your bill for extra things that they will not do. Find another mechanic! My charges were $900.00 then $1256.00. AVOID THIS PLACE read more

Everytime I have come in the people are very helpful and friendly. They made it hassle free and do a good work. However, there is one lady I spoke with on the phone who I believe the name is Luz, (don't know if that is her real name or not). Answered the phone aggressive and when I was nothing but respectful and kind was being passive aggressive for a mistake that was out of my control, she would cut me off when I tried to talk and made what could have been a one minute conversation (I asked if they simply could do an oil change on my non American car) into an argument over pettiness. She than proceeded to hang up the phone when I confronted her aggression towards me. The man who than answered the phone when I called back, Winston, was polite and helped with a yes or no question. Thank you Winston and you should guys seriously have a talk with "Luz" or whatever her name is. read more

I would rate this place a zero if i could. Took 2 hours to change a single tire. Everyone who came after me receved service. There was no acknowledgement of their inequities as I was told the single tire would take 30 minutes. Im never coming back to this place and you shouldnt pateonize this place either. Worst service I ever received. read more

So I made an 8am appointment to get an oil change because I couldn't get one nowhere else. I figured I'd give this location another try since it's been sometime. Ah what a mistake that was. I got there at about 7:45 for my appointment. The lady who helped me was super nice and friendly. At 8:24, a mechanic pulled my car around and pulled it in. A woman walked in looked at the manager who I believe was named Ryan and and a minute later I noticed that he pulled it back out. So I questioned the lady. She wasn't sure and unbeknownst to me she went and check why. Loved that she did that. Meanwhile I was waiting in line to ask the manager since he was back at the counter. The lady informed me that my car was next and when I asked why was it moved she pointed to the manager so I asked him. He said it was because she came in before me; mind you we were checking in at the same time. She may have come in before me but did she have an appointment? He said she did but I don't believe him because he didn't initially say that. Not to mention the mechanic wouldn't have grabbed mine if I wasn't rightfully next. So as I'm sitting there in the waiting area he's (Ryan) screaming at an employee "this how we do it at my shop. If you don't like it leave". Wow. I bet he gets manager of the year. Now that's another customer here that's been waiting and was here before decided to get up and question his car status. So during his conversation with Ryan, Ryan proceeds to say "ppl choose to wait but they don't like waiting. An hour passes and now they're frustrated. That's why it's better to drop it off". Like who's customer service training did he go through? The customer clearly told him he knew he'd have to wait because he didn't have an appointment but that he noticed other people leaving that didn't have an appointment and just wanted the status. So Ryan, should you read this. We don't mind waiting to ensure our cars aren't skipped; however appointments should be honored. It is currently 9:25AM and my car hasn't been taken inside. This was a lesson for me to make my appointments in a reasonable amount of time at the dealership; not to mention it is cheaper. read more

They are terrible, terrible staff. They talk crap about the customers and the issues that are wrong with their car. They accidentally made someone take my car threw away my belongings and all they said was I'm sorry this is terrible. You guys are the worst. I would never come back to you again. I would never recommend you guys fucking trash!!!!!!!!! read more

I absolutely hate this place, but because I bought my tires here, I have no choice but to get them fixed her (since they're covered) but cannot wait to buy tires from somewhere else. They lie about doing things stated on the receipt. I came in to get an alignment. I stayed outside the whole time and never saw my car go into the platform to get aligned. Then I get a call stating that my car was ready. I told the manager to please run my vehicle for the alignment to prove that my car wasn't aligned to begin with. Guess what? He apologized and stated he would talk to the associate who claimed to have done the alignment. So now I can't sit in the AC, I have to sweat and watch my vehicle like a hawk to confirm if work is being done or not. Cherry on top is, I come every week to get air in my tire. They refuse to just give me a new tire since it is under warranty, they can't find the puncture in the tire. I waste atleast 10 hours a month coming here. Do yourself a favor, go to the dealer, atleast you know the work you're overpaying for is getting done versus here. read more

Everytime I come to this location there is problem. Previously the employee has told me things such as my tire don't exist, a wheel lock wasn't found (which their employee found) & today they lied to my warranty company which made my company question things as it didn't make sense. There are some hard working employees but not all are adequately trained at the front desk on basic things such as sealant in tires and looking up accounts for previous information. read more

I scheduled and appointment online for Sunday February 19th, picked out the tires and set my appointment for 9am. Got a call from tires plus to come in if I could a few days earlier but decided to stick to my appointment. During that convo I was told that they open at 8am and I could come in at that time prior to my appointment and would be seen. I arrived at 7:58 there were about 4 people ahead of me. After waiting in line I gave my info and was told the truck would be ready at the latest by about 10:30am by the guy who was at the service counter. Mind you...I dropped my truck off at 8:00 am it is now 12:18 pm and they are just starting with the tires. When speaking to the rep (Luz) who was adamant in telling me that my appointment was for 11am...which I told her it was for 9 am, to check the system and I came in an HR early. After looking at the account she realized she was just talking to cover her @$$ and saw that it was for 9am (no apology). She then tried to tell me that I needed to be patient....so my response was " 4 hrs later and they are just getting started with my car...how much more patient can I be?" The only response she could give was to look at me with the "whatever" look. When the guy Ryan is there it's always a great experience...when he isn't the service goes to crap. I come here because of Ryan despite the horrible reviews...but lesson learned. It's not 1:02 pm and I'm finally walking out...if you got all day to waste go here if not visit Tire Kingdom which is steps way...you've been warned. On a positive note..the tech I think his name was Altes or something like that..he put on my tires...he was the only one that spoke without condescending tone. He was courteous and explain things in detail. read more

Horrible service. The staff has zero time management. Took them over 7 hours to plug a tire. The staff just hide in the back and leave one person alone to handle the front desk. They spend most of their time trying to upsell everyone instead of just doing the job they're asked to do. Management is clearly a problem; aside from the lazy staff. read more

This place is a rip off. Not only did I go in for a full synthetic oil change for my civic in March. It's been two months and I've been to the shop twice and they have been negligent and left my engine with oil half way through the dipstick. Not enough oil! They did an "inspection" in March saying everything was okay... Come end of April my fans stop working... okay now they want to charge $1100 to replace my fans. Rip off! They also never told me my cabin filter needed to be replaced. Found a better place which did a real full inspection without me having to ask! No diagnostic fee bologna. Still not topping off my recently replaced oil having gone in a second time! Run away from this place people! Never going back. I was a loyal customer and now I'm gone for good! read more

Tires Plus - Tires Near Me - Pembroke Pines, Florida

My tire got a screw in it and I was loosing air I drove around to 6 different tire places, including bj's who I have a account with and none of them would help me! Luis at tire plus was able to get me in and fix my tire for me immediately! awesome customer service and support. read more

I have never written a negative review of any business but my experience at this Tires Plus warrants an exception. I brought my vehicle to the store at 11:00 am on 8-11-23 for a tire patch (nail removal) alignment and rotation. I have all of the requisite warranties--road hazard, balance and alignment. I returned at 6:30 pm only to learn that no progress was made. The management, (Lead by Nick) is beyond inept. After being promised that my vehicle would be the first repair job the following morning, I returned to establishment with no results, no explanation and no remorse. Pathetic. Rating is a -10. read more

Ive been a customer of yours for over 5/6 years. I've been coming to your location #9870 here in Pembroke Pines fl. I am taking time out of my Sunday to share with the horrific customer experience I've had. I dropped my car off at 10am for a tire rotation and knowing I'd need to replace my two front tires. I was told by a lady name Luz that it would take 2-3 hours. I left my car there. The car took 6 hrs until I got a call that they were working on it and that I needed tires. She expressed how backed up they were at they closed at 5pm. I only got a call at 4:45 that they put my car up. Took her another 30 minutes to call me back with tire options. She advised how they were hurrying and would finish all the cars they had for the day. At 5:10 I was told it should take an hour. I come at 6pm to pick up my car. I am nice and sympathetic on how backed up they were. I pay I make a future appt for an oil change as a commitment to the location and help next time. I head home and as I pull into my house which is less than 5 miles away I find I was given the car with a bolt in it. I call they are still open and head back. She immediately blames me and says I ran something over. The fact is they were rushing to close and were short staffed and it could've happened here in the shop. For this to be her immediate response was beyond rude. This is not how any customer should be treated and the response. So now it's being patched up and I have to return back tomorrow. She accused me and made a scene in the store. So disgusting to hear her talking about it when I walk outside. Clearly this is upsetting and disappointing to be treated this way as a customer. So much that I've reached out to the CEO directly Stu Watterson. Here are pictures of work stations which have bolts on floor read more

Tires Plus - Bolt on the floor - Tires Near Me - Pembroke Pines, Florida

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I arrived with a flat tire. Was told that it would take 1 1/2 hours. After 2 hours I had not heard anything and my car had not moved. When I asked the response was it was an "estimate time" and they would need another hour. I understand that it takes time but 2 hours for a tire patch? And have you heard of the concept of under promise and over deliver??!?? Don't tell a customer 1 1/2 hours after they informed you they have an appointment to get to and then 2 hours later say it was just an estimate time frame. In that case you should say 2-3 hours estimate wait and surprise your client with being done sooner. And I could have rearranged my plans accordingly. To top it all off the flat tire ends up being patched in the parking lot 2/5 hours later. read more

Tires Plus - Tires Near Me - Pembroke Pines, Florida

I have to give a big shout out to the tire plus crew. They're extremely professional and helpful. I went in for 4 new tires and they gave me the best quality and a great price. They were extremely patient because one of my tire locks wouldn't come off until I was able to find the right lock for it. I definitely plan on coming back here for their services, they took care of my car and they took care of me. Thank you for all your help and jokes that you had. Five stars all the way in my opinion! read more

Trash don't got here. Trust! Left my car at 12, I called 3x, they told me to pull up at 530. I pulled up, still had not even taken in my car. Don't go here!!! read more

I took my car to Tire Plus to replace a tire and rim, damaged by road hazardous conditions. I have a policy which provides full tire and rim coverage with no deducible. However, Tire Plus fraudulently charged my account $31.30 for taxes. While at Tire Plus I contacted my warranty company and they informed the manager (Mr. Rayan) that there was no detuciable on my policy and all charges including taxes are covered. Tire Plus refused to release my car and I was forced to pay $31.30. read more

I had my shocks replaced on my truck and after doing the job since I need it for work I did some searching on the parts they used to repair my truck and found out that they charged me 3 times over the cost of the exact same parts they used from any local auto part store. I wont complaint on the cost of labor since I am firm believer that services need to be paid. But when they take advantage of people by price gouging in the parts, that is not right. Stay away from this location and look for other honest places to have your car repaired, where they wont take advantage by over charging you. read more

Went in for a check engine light and turned out I need my brakes changed immediately. When I heard the cost I stressed over what to do because I did not have the money or credit to cover the charges but I couldn't keep driving my car as it was. I tried applying for their credit card but was denied. LUIS was amazing and was able to get me a better price that I could do. Thank you sooo much Luis for listening and caring. My go to shop from now on. read more

I went in for some back tires on my Mustang GT & they were completely useless. The guy up front told me the size I wanted wouldn't fit my rim even tho its the exact size im using & went on to tell me if they tried to install the "rubber would crack" like rubber doesnt expand... He told me to go somewhere else. I do not recommend Tire Plus, very unprofessional & I would find a place that actually knows about what they are installing. read more

Tires Plus - Chart for exact tire i wanted stating it fits & will not be "stretched" or "crack". - Tires Near Me - Pembroke Pines, Florida

Overpriced, needed to swap my rims only, was offered $1,600 rims without tires , and they can do the job no problem. when I brought them my own rims , they said they can't do the job since my tires are used. I needed to buy new tires from them. Bad customer service read more

Tires Plus is sort of hit or miss. It depends on who is working there and what location you go to. I only get my tires rotated here because it's free for the life of the tires. However, they put up a fight almost each time and they really make it difficult to keep coming back. They try to charge me and I have to tell them (multiple times) that the rotation is free. I even found out that one location wasn't rotating the tires at all. Since I didn't pay anything, I told the manager and he said that he would look into it. Look into what? The fact that you are scamming your customers? I have not gone back to that location. Some of the employees are down right mean and don't care about their customers at all. I did find one manager (at another location) who was actually pretty good and told me a lot of new information about my tires. He showed me basically what I need to know and told me to always mark the tires or have some way to find out if they were rotated. However, I have not seen that manager in a long time. I'm guessing his honesty and integrity either got him transferred or let go. As long as I still have these tires, I will try to get them rotated for free. But as soon as I need new ones, I'll go somewhere else. read more

please do not come here!!! 3 hours for an oil change is ridiculous!!! absolutely ridiculous!!!! i came in read more

considerable attention to get the money from you, but they work very badly, they do not take care of the cars and when they do damage to them, having the evidence they want to make you responsible for them, which they were not. They don't protect you from damage done to your car due to poor work. I personally urge you to look for a good place before going to this one, so that you don't have a bad time. Take care of your money, only you know what it costs, they do not take care of your money or your properties. the decision is up to you guys. read more

They deserve 0 stars do not go to them. They will say they do stuff but do t really do it. Example oil change, tire rotation, alignment. They claimed they rotated the tires but never asked for the wheel lock to unlock them. They say they rotated but still have bad tire on the front. Say the did oil change but oil light still on. Then called police whe. I wouldn't pay. Never go to them. read more

If I could give this place zero star I would!!!! PLEASE steer clear of this tires plus location. They do not value or respect people's time. I made an appointment for 1pm. They did not start to service my car until after 3:30pm. Now I do understand having to wait and delays but this is RIDICULOUS. Prior to me asking an ETA, no one felt the need to say that they were running behind or anything. Which they could have mentioned initially. I am only here because of a previous mess up on there behalf. I beg of you to please read the reviews before having your car serviced with them. Had I read the reviews I would not be in this predicament. Literally EVERY interaction I've had with them they have either wasted my time or tried to rip me off. read more

Terrible service.. the front desk reception at was rude from the moment I walked in. Then she holds onto my car for 3 hours to call me back over and tell me "your not gonna be happy" thanks for charging me just to tell me that. Never again read more

This was my first visit to Tires Plus. I have to admit, I only went here based on the close proximity to my house. The staff were friendly. The waiting area left nothing to be desired about. With a 20% coupon, it was still the most expensive oil change I have ever gotten. Not only that, it took over a hour to do. This was probably the first and last visit fora oil change here. The price you pay for convenience or laziness in my case. read more

4 hours I had to wait for 4 tires to be put on. Was told it would take an hour. Horrible customer service and a jackass manager who has no knowledge of the tire business ! Go to a real tire business not a piece of garbage place like this! read more

So I bought two Firestone brand front tires from this place. I noticed after I left while I was driving on the I-95 that my car started to shake violently once I hit around 50 mph. So came back about two days later informing the manager that the tires they put on my car were defective and were shaking my car at 50 mph. So they re- balanced the tires, but I continued to have the same problem. When I came back the second time the manager tried to convince me I needed " unnecessary work on my car". This guy tried to make me replace my ball joints, tie rod ends, even my lower control arm. I could not stop laughing, I am no mechanic, but I have worked on my car myself and I do have general auto mechanic knowledge. When I refused the " unnecessary work on my car", this dude said he would only change the tires, if I took my tires to Firestone and paid them to do some kind of test on the tires lol. I was like why would I do that, I bought the tires from you? So I am like, my car was not shaking until you put on these tires. I watched you put on the tires, so I know you did not sabotage my car. But after you put these tires on my car, my car is shaking violently when I hit 50 Mph. To make a long story short what Tires Plus does is buy tires that did not pass some or all of the test's that Firestone, Hankook , Michelin etc place on their tires. The tires that do not pass, the manufacturers do not sell in their locations, they sell them to places like Tires Plus, who then sell these inferior and/or defective tires to you. What I ended up doing is rotating the shaking tires from the front onto the back, they still shook, but at least it was in the back and not the front. When you rotate the tires to the back after about a month or so driving, the warp and unevenness of the tire becomes streamlined so there is no more shaking. Then I put the tires back on the front. After I realized how places like Tires Plus gets their tires for resale to the public, I now go to Walmart to buy my tires. Walmart does not have any unnecessary fee's to haggle with, just balancing, tire disposal fee and tax. Walmart tires are excellent and have passed all manufacturers tests. I typical get Good Year tires from Walmart. read more

Tires Plus - Tires Near Me - Pembroke Pines, Florida

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They did a good job in my car. Luz in the front desk was really nice and helpful. Really responsive with the things I needed and highly recommend this place. read more

Excellent service, excellent customer service, excellent work done, and they had me in and out in a jiffy. I highly recommend this place. Not only did I have tires replaced,, but I also have a front in alignment and they did a great job. Will definitely go back read more

The staff is amazing, welcoming and makes you feel comfortable ... they always offer you coffee :-) I love the fact that they listen to your problems and NOT try to oversell you. PROFESSIONALISM to perfection. H read more

Took car here for a simple alignment and I was here almost 4 hours I got here when they 1st opened..never will be back

Scammer!!!! Beware! This place does not understand the concept of appointments. This is my second appointment. I rescheduled the first one after I was told the wait time was 3 hours before my vehicle would even been brought in. I should of known then not to return here. I made an appointment for a week later for 10am. I arrived early and was told the service would take 2.5-3 hours. I left my car and returned 3 hours later for them to tell me they haven't even touched my car yet. I had to leave because like most people I had other things to do. I returned 2 hours later (about 3pm) to speak with a manager and he insisted they can service my vehicle immediately and it would take less than an hour. At 5pm I was told I would have to wait another 30 mins for the alignment machine to become available however all other services requested (tire repair, tire rotation, tire balance, and oil change) were completed. After waiting about 10 mins I told the store attendant I could not wait any longer and I wanted to just pay for the services provided. When they brought out my car I notice the same low pressure tire was in the same spot on my vehicle. When I went to pay I was told they did a tire repair balance and a tire rotation which was clearly not true. The store attendant was very rude when I brought this to her attention. They tried to charge me for a service they did not complete. When I got inside my vehicle I also noticed all my lights were still on on the dashboard so now I do not believe they completed any service on my vehicle and were attempting to charge me for completing absolutely nothing. This place is detrimental to the tire plus brand. I would give less stars if I could. read more

The check engine light came on on my car, went there to get and oil change and asked them to check the problem, after almost $1000 repairs the light crane back on two days later, I went back and they told me the problem was something else and of course was going to cost me more money, long story short, went to a different place and it turned out to be the gas cap, it was a $50 fix. read more

I went in as I had had a flat tire and they were able to see me right away. I was on my way to Naples and they managed to squeeze me in and install 2 tires (reasonably priced) in less than an hour. Staff is professional and service is outstanding! read more

Honestly i came here for an oil change and I've been waiting for 3 hours. I've never had this problem before but now I just won't come back. There service is terrible and unorganized, I should've turned around when I was waiting for 2 hours and they still haven't worked on my car. Literally not worth coming here read more

I go to Tires Plus because I have the credit card. I usually allow them perform only MINOR work, pay for it on the card, and then pay it off. Buyer Beware! Don't let these folks do anything more than an oil change or maybe tires but ONLY if you know you need tires for sure. I have been told that I had a nail in my tire for all 3 of our vehicles. (After the first and second time, I took the vehicles to another tire shop and I was told that there weren't any nails in my tire. ) This is Tires Plus, hustle to get you to purchase tires. Also, when getting an oil change, they'll offer you a vehicle inspection for a few extra bucks ($9.99 - $14.99). I always decline but still manage to get that call from the sales person (UPSELLING) telling me that I need a million things fixed. Don't do it! Stick to the basics or you'll regret it. These folks want you to pay for a bunch of unnecessary crap. I refuse to be taken. read more