Update! This time I have nothing but bad things to say about my visit. They were a 5 star - but now they don't deserve the one. My first experience (detailed below) was very good. So - I went back for tires, as promised. The experience was nothing but horrible!!! I called up and made an appointment for 4 tires to be installed on 9/24/12 @ 6pm. They had to order the tires, hence the appointment WAS necessary. I left work early to get to the appointment. And I show up - and they forget to mark my appointment down! Total failure on their part, and absolutely no intention to make the situation right. I am taking my business elsewhere, and I recommend the same to everyone. read more

Beware! I went here about a month ago for 2 new front tires and the experience wasn't painful, so when my brakes started making a little noise I decided to return. BIG MISTAKE! They told me that I needed all new pads and rotors and that my service would cost over $600. I had a feeling this couldn't be right, and sure enough, they tried to scam me. I got 2 more estimates, one from my brother who works in trucking and one by another certified shop, and they both confirmed that I only needed my front brake pads replaced, a service that typically costs less than $300. The worst part was when I was leaving they tried to charge me $95 for an 'engine diagnostic' that I didn't even ask for! I called them on it and they acted confused, and then charged me $20 for a vehicle inspection. Clearly they realized I wasn't falling for their scam so they tried to charge me for an extra service. Sadly this happened after I had already spent over $200 there on tires. I will not be returning after they blatantly tried to scam me for services and products I did not need. read more

I had an appointment for one of their 30 minute oil changes at 3pm yesterday. Thy called at 2 to cancel because they were too busy, even though I had made an appointment the day before. They tell me they can get me in the next day. Well, I ha an appointment for 10 am for a 30 minute oil change, I am still sitting here at 11 and they just brought my car in. While waiting the a guy comes in and apprently he bought 4 tires from this place and they only put threw on as that was all they had. They didn't tell him, he noticed it himself. The emoloyees started to argue with the guy in front of a room full of people waiting for possibly their 30 minute oil change too, who knows we've all been in this lobby for well over an hour now. Waste of time. read more

Do NOT go here, terrible place. I came in for an oil change yesterday and had a terrible experience. When I dropped my car off I told (I think his name was Josh) him that I would walk over to Starbucks to grab a coffee while I waited. He said ok and that he'd call me if they finished before I returned. So while I was at Starbucks he called me and said he wanted to bring a couple things to my attention. He said my air filter was a little dirty and recommended that I get it replaced. No big deal, I expected that they'd try to sell me on something, so I said no just the oil change for now. Then he told me that I had a nail in my rear passenger side tire and that there was a leak, he said the repair would be around 30 bucks. I read a couple sketchy reviews on this place so I asked if I could walk back and look at it for myself before I had them fix it, and he said that'd be fine. As I was walking back I got a call not 2min later saying that the nail was actually very small and didn't puncture all the way through and that it would be ok. Like seriously? The only reason they didn't charge me for something I didn't need was because I asked to see it! They were definitely trying to pull something. Tried to squeeze another 30 bucks out of me. SKETCHY. Sooo yeah please take your vehicle somewhere else, I do not trust those guys at all. Read all of the bad reviews on this place, it's all true. Oh and my oil was a quart low:/ read more

I needed four run-flats installed. They have done a terrific job at a very competitive price. I usually experience balance issues with most places, but they also have done a good job on that one as well. I am planning to have another set installed soon, so will write again to review that experience. read more

I went the other day because my tire pressure was low. They were super friendly and quick. I know air in tires is mundane, but they handled it with the same precision I would expect if I were getting a paid service. read more

I had tires sent here from Tire Rack for installation. They were good about the timeliness of the install, but they left the rear tires 9lbs over-inflated. Is this a tire place or what? It's not like I asked them to fix my transmission. It took them over a minute on the phone to even apologize. Save your money, there are much better places in the immediate area. read more

I went in to get my breaks fixed and a tire rotation. Thinking this placed specialized in that type of repair. 600$ later it was fixed no problem... As I was driving my car it started to make strange noises and shaking. The engine light turned on. I was driving down the highway at 60 mph. My car started shaking so violently and I was seriously scared that I might not make it home with my tires attached to my car. I pulled over and took a closer look at my tires and noticed that the lug nuts on both front tires were so loose that I could twist them off with my fingers! I was furious but thankful that no one was injured. I was able to tighten them up and drive home. I called tires plus the next day and they had me bring the car back so they could look at it. At that time they did the tire rotation (that the missed in the first place) and a once over. They stated the car was fine and I picked it up an hour later. They never took ownership for what happened stating "would anyone have touched your tires after you came here?". I am not the type of person to yell or scream to get my point across but I feel like I should have when they handed me a free oil change for me and a friend. I felt slapped in the face after spending a lot of money and almost injuring myself or others. There are many other places in the area that will provide better and cheaper repairs. I will never return even for a free oil change. I will definitely not refer a friend. read more

Took my car in for alignment, not only did I have to wait for two hours when the originally told me I would be in and out in a half hour, but when I left my car was literally the exact same as before, this place is a rip off. read more

I had my breaks done at this location. They were nice, efficient and honest. My breaks work great. I will use them again.

I bought my tires from Tiers Plus on W. Lake St in Minneapolis. Nice service manager and interested in good customer service. I had a problem there which is another story but they for the most part resolved it. About 4000 miles ago I brought my car into this Snelling Tires Plus for an oil change. I asked him if he could only put 5 quarts of oil as I wanted to put some additive in. He said sure no problem. He had me sign a waiver stating my request which was understandable . Nice service manager, good friendly service, seemed interested in good customer service. Shortly after that one of my tires blew out on the highway. I came to this Snelling location because now I live closer to this one. They replaced the tire no questions asked due to their road hazard guarantee. What I didn't notice right away was it was not the same tire that they originally sold me at the Lake Street location. Different tread, same size, but I have no way of knowing if it is compatible with wear, ride, My guess is it is a cheaper model. I asked them to balance the tires, part of the purchase deal. I told them to put the spare back in the back of my Jeep and not to worry about mounting it like it's supposed to be be put away. After I drove off I realized they had put the new tire in the back of the vehicle and NOT back on the vehicle. the spare was still on the axle. HUH?! Someone wasn't listening. As it turned out the balance job they maybe did was awful. The vehicle vibrated as much before I brought it in. Or maybe it was because my spare was still on. Yesterday i had another oil change appointment and tire balance at 11:00 AM. I asked on the phone when I made the appointment if they would only put 5 quarts in again. I wanted to put some additive in again They said yes. I brought my car in and the person behind the counter who did not look very friendly to begin with, barely said hi to me. I told him I had an appointment to change my oil and balance my tires and repeated the request for only 5 quarts. He gave me this incredulous look and exclaimed, "5 quarts!" I said yes I wanted to put some additive in. He said angrily he wouldn't put just 5 quarts in. I said the last time I was here they did it. His response was, "I'm the service manager and I'm not going to do that!"- with the most amazing arrogance. I said "Adios" and left. He was not friendly, not interested in customer service and the most arrogant person I've encountered in the customer service business in a long time. After that I called Valvoline Oil Change and asked them the same question about the 5 quarts and they said no problem as long as they could put the additive in themselves due to liability issues, which was fine with me. I also called Jiffy Lube and asked them the same question and they said that was fine. They didn't even care about putting the additive in themselves. They did note it on my receipt, which is understandable. After my experience with the tire exchange, and the oil issue, the only reason I'll ever go into a Tires Plus is if another of their tires blows out on me and I need to get it replaced under their road hazard guarantee. I will pay someone else to balance my tires, since they seem incapable of doing a decent job. My next set of tires and any other tires I buy or car service I get WILL NOT be done by Tires Plus! read more

Had a 7 am appointment for 30-minute oil change so I could get it taken care of and have my car for work for the day. Got there right on time and was told I'd have to leave the car. Why? No mechanics had shown up for work that morning. Nope. I'll go somewhere else. read more

I am not sure if this place is under new management but have been a loyal customer for over 10 years. However I bought new tires back in Jan of this year and needed them rotated and balanced after my dealership had told me. before I had the dealership do it I called Tires Plus and they said I could come in Friday and they would take care of this at no charge witch I thought was awesome. Took a half day from work went into the Locating at 300 Snelling where I have been going for over 10 years and was treated so rude I left in tears. The guy working the counter told me I had no appointment and I asked to speak to the manager who would not take the time to come out and talk to me ether. The guy working the counter told me there was nothing they could do to help. Needless to say I will be taking my car some place else and never doing business there again for any repairs or service. I am so disappointed in this location it has ruined it for the company for me. read more