Car wash is excellent Inside cleaning interior is…read moreoutstanding They will dry your car but make sure you point out the rear bumper area and grill

Action must be taken against this Company. Although there washers did remove debris from my…read morevehicle, my jaguar was left with damages that they tried to insist were already there. This is untrue. Again, zero accountability and little regard was given. I canceled my monthly Masters Plan due to the service. Please go elsewhere if you can or face the potential of an amoral company who takes no accountability for damages. I immediately noticed the damage to my vehicle. If you are faced with something like this follow, pursue justice and help put this company out of business. Its only a matter of time before this happens to you. #1 ____The first photo is a picture I took yesterday of my vehicle. A body shop glued my bumper down so that it would not cause further damage. #2 ____The second photo is from their video of what my vehicle looked like in attempt to somehow show damages that are not on my vehicle. #3______ The last photo is after my vehicle went through the wash. It was damaged, but this company only tried to provide me with photos that they thought will not hold them liable.

Great car wash! I really appreciate that they actually scrub the windshield, not just spray…read moreit--made a noticeable difference. The guy who helped me was very nice and welcoming. I also got a free wash from their website as a first-time customer, which was a great bonus. The only thing I wish they had is mat cleaner machines. Overall, excellent experience and I'll definitely be back.

Damaged my license plate/front bumper. Asked to speak with a manager for over a month, but the…read moremanager "Ricardo" is conveniently never there. I was told "we can just not wash your bumper and it shouldn't cause any more damage!" Yeah, because that's why I'm paying for a car wash subscription to not wash certain parts of the car. Terrible car wash, and the customer service was even worse. For what you charge, you should do better.

I put two dollars worth of quarters and the machine shuts off. I pressed the button to start the…read morewash and it didn't do nothing. There's no phone number or anything to call posted anywhere. every time I've come here it's either something with the car wash isn't working or the machines are taking on quarters.

20 dollars to the trash. Machines were shut down. swiped my card twice, this is scam. there is not…read morephone number where I can call

I always receive great customer service at all locations except for Waxahachie. I avoid this…read morelocation even though it's the closest to my house because of how stale and non-friendly the employees are should you need to ask any questions. The Arlington location is by far my favorite, customer service wise.

Welcome to Wash Masters Waxahachie, where the motto might as well be: "We'll wash your car... and…read moremaybe break it too, but don't expect us to care unless it's under 2 years old." On September 5th, an employee manually stopped the wash, causing the equipment to slam into the top corner of my windshield and crack it. Both I and their own employee took photos of the actual damage. But instead of addressing that, management proudly showed me "before" photos of a tiny, unrelated crack at the bottom of my windshield -- as if that somehow explains away the massive new crack up top. Olympic-level mental gymnastics right there. Trying to follow up was even worse. Their phone system loops you into an endless "we understand your frustration" robot message, and their website has no corporate contacts or ownership information. So good luck escalating your complaint beyond a local management team that specializes in passing the buck. I've since canceled my membership, but judging by the flood of similar reviews, I'm not the first (or last) customer to go through this circus. If you want a quick rinse, fine -- but if you expect accountability when they damage your car, take your business elsewhere.

It's a good carwash if you're looking for a quick wash but you have to pay for vacuums. I just came…read moreacross this bc I was close by.

My truck was not completely cleaned of splash mud. It wasn't heavy mud…read more Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

This car wash has really gone down. They added more silly lights and then the service went down to…read moreterrible. My car comes out still dirty every time. As you wait for the guys to pre wash you have to be subjected to them loudly arguing about their manager. Then the vacuums are a joke. It's a serious job to find one that even works. I paid $22 to have my car come out clean, nope! Doubt I will go again.

This used to be a great place for a car wash & a place to vacuum out your car. However, I feel like…read moreit's gotten worse over the months. The car wash does not do an adequate job. Leaves behind bug splatter on the window & bird droppings on the front of the car. The vacuums don't work well at all.

Beware - they will charge you more than what your monthly membership rate is (and it's not tax or…read moreother fee)... They claim they changed the monthly rate (without telling you) despite you being in a plan that even shows the amount of the initially agreed upon rate ON the receipt but will charge your card a higher value, even when their system shows you having the agreed membership rate. And their customer service is of no help. Its a shame too because its actually a decent car wash and friendly workers!

I go maybe twice a week to this location for about 2-3 months now but I will be canceling my…read moremembership today because of the following, Went to vacuum my car out, pulled the vacuum out the holder and the entire hose fell down onto my head....so Im like ok whatever it didnt hit my car thankfully so I go to the one on the right side.... you wouldn't believe it happened a SECOND time...it falls off the holder from above n comes down onto my head. So I proceed to wait until I see a worker come out, I tell this dude what happened, which he was nice and asked if I was ok, which was nice ... but I mean im NOT thrilled by getting hit in the head/face twice and then her continues on to say "we have a work order put in for those two" OK? SO WHY KEEP LETTING THEM BE USED SO IT CAN CONTINUE TO FALL OFF AND HIT PEOPLE IN THE HEAD? I think next time you should leave them down.