Chewy chicken and everything cold drinks are good Service is very slow The ambiance is decent Hair in good won't refund Automatic 18% gratuity added after without being told before so bs read more

Tokyo Japanese Steak House - Japanese Near Me - Saugus, Massachusetts

First time here, and ready for dinner. The ambiance was okay, a little dark, fairly quiet. Not a bad environment. A party was having a birthday party towards the back of the restaurant. It seemed like they were having a great time. I entered optimist and excited for the experience. However, our seating server didn't seem very friendly about seating us. Once seated we waited about 30 minutes for others (2 people) to be seated and our orders to be taken. Prior to this we were served our drinks and soup and salad. We received no water until we asked for some. However, the party next to us received water drinks and soup and salad promptly. We found this very interesting. Our chef ‍ is what saved this review from being a one. Our chef was great! Very engaging and attentive. Our server however never returned. Our chef removed our soup and salad bowls, which were then removed by the other parties server. Our food was good, and very filling. We had enough for leftovers. Our visit took an additional left turn when we received the bill. Our total was as expected, until we saw an additional 15% added to the bill by hand. We inquired what the fee was for. We were told it was because the bill was over $100 dollars, and was a tip for the chef. We asked to see this written on the menu. It could not be shown and was removed from our bill. We tipped our chef in cash, and left a small tip for the server. Our chef was the only person that thanked us for coming and wished us a good night. Upon leaving, I almost slipped down, due to the front entry floors being oily, which caused my canes to slip often. My party assisted me, to make sure I didn't fall. Unfortunately, I don't see a return visit, which is sad as it is close to my friend's home. read more

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I made a reservation, confirmation arrived via email and text and when we arrived at the place they said that they DO NOT TAKE ONLINE RESERVATIONS, terrible attitude of the host and zero solutions for us... so as NOT TO COME BACK EVER! read more

Tokyo Japanese Steak House - Reservation - Japanese Near Me - Saugus, Massachusetts

My friends and I came here on a Wednesday afternoon. They had open seats but it was apparent they were understaffed as it took a while for someone to seat us. The menu is extensive ranging from sushi, hot pot, hibachi and even ramen. Since the goal for the day was hot pot, that was whah we opted for. I always like to try their watermelon slushes but was not a fan of theirs as it was partially real water the rest was artificial syrup. As much as I wanted to enjoy it I just couldn't get over the fake after taste that would be left in my mouth. Our broths were half Tom yum and beef tomato. Being a part of four, we ordered the beef lovers and seafood supreme plates along with the included two plates of veggies. The complementary veggies included corn, Napa cabbage, bok choy, daikon and tomatoes. I'm a huge fan of needing a crunch when eating, so we ordered extra sides of enoki mushroom and corn. Overall, I had a good experience. Because they were severely understaffed, it took an extra 30 minutes to leave to get the check and pay. They were still very nice when they were able to get back to us and completed each request for napkins, water refills, and extra drinks. Would come again! read more

We just went there and it was a nightmare while we were eating a cockroach when crawling on my plate we immediately told the staff and they weren't even surprised. They said that they had just sprayed so that tells me that this happens all the time. they didn't even apologize to us for the inconvenience instead gave us attitude.i will never ever go back to this place,this place should be shut down read more

Tokyo Japanese Steak House - Japanese Near Me - Saugus, Massachusetts

Went here after mall shopping for a quick bite. We were a bit concerned about their 3.3 overall rating but decided to give it a try. Overall, the service was mediocre, but the food was good. We had all vegetarian options - Maki sushi with avocado and cucumber, agedashi tofu, and stirfry vegetable udon noodles. All three dishes were very good, no complaints. Service staff was a bit slow at first but then improved. Wouldn't drive here for a meal but while mall shopping it's a nice option. read more

Turns out we came back and we were let in those time. The food was actually good. And the chef that made our food was funny. Overall: 4 stars read more

Tokyo Japanese Steak House - Japanese Near Me - Saugus, Massachusetts

I was craving hibachi like they used to have at north gate in revere. The square one mall is not where I expected to find it. I will say the mall was a ghost town but this place was full! The servers weren't the friendliest but the chef was awesome! Tossing knives, eggs, shrimp, and putting smiles on our faces - this is why we wanted to come to hibachi! The sirloin was cooked perfectly and the fried rice was very tasty. Nothing crazy here but if you're looking for a decent hibachi place north of Boston I wouldn't hesitate making the trip here! read more

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great lunch specials. save your money and have a decent bite. Sometimes i wonder about the food quality, my stomach is always upset after. read more

Normally I love this place. The food is great and it's always a great time. Last night our party of 6 people including 2 kids, showed up for our 6:30pm reservation. At 7:00 we asked if there was going to be much more of a wait. The hostess said oh we can do this table over here, but you guys would be separated. We figured it might not be that big of a deal and asked to see the table. When we got there, there was seating for three, a huge pole and then seating for two that they went to grab a chair to add. This added spot you wouldn't have even been able to see the chef cooking hibachi, which is kind of the whole point. Since we were there as a family and didn't want to split the kids up, we asked if we could wait for another table. We were told no it would be a really long wait. At the table next to us there was a group that was finishing up and we asked if we could move over to that spot and were told no that spot is for 8 people and we only have 6. We asked to speak to management since it clearly seemed our reservation got lost in the mix of the busy night and nobody was willing to help us out. Management could've cared less and didn't even attempt to correct their wrong. We ended up leaving and will not be back. read more

Tokyo Japanese Steak House - This is where 3 of us would've sat and the other side of the pole is where the other 3 were going to have to sit. - Japanese Near Me - Saugus, Massachusetts

Went there tonight and loved it! Filet mignon was amazing. They were good cuts of steak and were cooked nicely. (MR was more like MR+ and R was closer to MR with our chef) We liked the shrimp. Salad was good. Veggies were very good. The only negative was the soup to start. My wife hated hers (I am allergic so I did not try it). Overall though, it was great. Wonderful filet dinner at a reasonable price. We will be back. read more

Food and service have definitely gone downhill. I haven't been here for about a year and usually order takeout. I decided to order takeout again because I was close by. When I went to go pickup my order, there was know-one at the host stand so I went to the bar because I saw the bartender leaning up against the bar texting on his phone. I went up and told him I was picking up a to-go order and wondered if he could help me. He looked at me with a bothered look and told me to go to the host stand and then picked his phone back up and proceeded to text. Haha ok When I got the food (sushi rolls) I was definitely disappointed by the quality and the price for the quality. I ordered 5 rolls as seen on the picture of the receipt. The overall flavor was lackluster and in one of the rolls there was barely any eel (cucumber eel roll that was basically rice and cucumber with a hint of eel). Long story short, I'd suggest the sushi from market basket or wegman's for the price and for the quality and quantity of fish and overall flavor. read more

Tokyo Japanese Steak House - Japanese Near Me - Saugus, Massachusetts

I took my friend here for her birthday lunch and it was such an amazing experience! Our hibachi chef , Lee, was the absolute best. Whenever I go I will ask for him from now on. He was super entertaining and so friendly , it made the food and visit all the worthwhile. Staff took our temperature and gave us hand sanitizer at the door. I will be returning. read more

Tokyo Japanese Steak House - Shrimp, House Fried Rice, Vegetable - Japanese Near Me - Saugus, Massachusetts

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We came in around 8:45p for hotpot on a Sunday evening. They close their kitchen at 9p and were still very accommodating despite our late entry. Our server who was a young man was very kind and easy going. The broth was great; we tried kimchi and Chinese herbal. Although I love spicy food, Chinese herbal is always my go-to and theirs did not disappoint. Seafood was fresh and veggie plates were plentiful. It was 3 of us and we ate down to the last drop. Came down to $33 p/p including tip. Will be back!! I've ordered the hibachi to go in the past and will return to get the in-person experience next time. The group that was doing hibachi was having so much fun that my grandma asked if the laughter was from real people or a television. Thank you, Tokyo!! read more

I called to see if they were doing hibachi at the table (previously they were not due to restrictions) and they had me make a reservation... just for me to come in and tell me that there're no tables and it's a 20-30 minute wait -- that ended up being 45 minutes. I don't mind waiting but unfortunate that they had me make a reservation and not honor it. They then had us put our name and number to call us but didn't. Then sat other people and then asked them to move when we came back to check on the wait because they didn't call us. Other than that, the experience was good! The chef was so sweet and entertaining! The food was delicious. I got the sirloin steak (D2) and it was so tender and you get three pieces of shrimp with it. so so so good. I got fried rice and it was a bit bland. but the meat and veggies really make up for it! Delicious food! read more

Don't come here!!! Hands down the worst hot pot I've had in Boston. The Tom yum broth was not flavorful. When we asked for more paste, the server Sammy said she would charge us another $5. She was also so rude- we asked for sesame paste or peanut butter for the dipping sauce and she turned and walked away before dismissively saying no. She only came and checked on our table once to refill our waters and poured water into my friends ginger ale. Never refilled our broth. The mushroom medley was so pathetic it was a tiny bunch of enoki, white button mushrooms and baby Bella mushrooms lol. Oh and we all got diarrhea the day after. read more

Place is good but the one waitress was rude telling our table "What you want" after we asked her for refills on drinks. Needless to say that caught us of guard. read more

Tokyo Japanese Steak House - Tokyo Special - Japanese Near Me - Saugus, Massachusetts

Hibachi chef was very engaged and entertaining. Food was good and staff was friendly. I would not recommend the frozen mango drink, it was pretty much flavorless. I think it was just some mango juice blended with ice. Salmon was tasty. No complaints on the food, but I got maybe 6 pieces of vegetables which was unusual to me. We eat at different hibachi places frequently (more than one) and always get a satisfying amount of veggies, not here. Its located in the mall so if you dont like people walking by watching you eat then this is not the place for you. They seem to have a full bar. Lots of food choices. Aside from hibachi, they have shabu-shabu (hotpot). read more

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This place is great. It's huge and has many tables. We came in for a birthday and upon arrival we had to have our temperature taken. Staff were in masks and were also delightful. We had a wonderful chef who made our teppanyaki experience fun and delicious. We felt very safe here and also had a good experience. We will be back. Only issue is the phone number that was not working. We booked online and hoped it was open. Come - you'll enjoy it! read more

Have been doing Shabu research for months here on Yelp... I was intrigued about it & off I went reading EVERY Review of every Shabu place in Boston & surrouding areas... So we went here as this was close to home and the prices were not as steep as many others. We went Friday afternoon for lunch & the place was EMPTY - however, I imagine this place doesnt pack up as its in the mall.. Place is super nice & clean, pleasant staff... Sat at a Shabu Booth right opposite the Grill so I was able to see the tricks and fire but not eat at the Hibachi table... The waitress came out & we explained how we were "Newbies" she was over informative (although I had done soo much reasearch I felt like an Old Pro) she gave us some suggestions, told us about the Temperatures and then we ordered... First we got Edamame (My new obsession) and it was great - PERFECTLY salted. A Crazy Maki Roll - which was also good. For the Shabu: We ordered Meat Combo 1 (which was more than enough for 2) Mushroom Variety Side Corn Side ( I like Corn) She gave us a Free New Fungus they were offering Variety Meat Balls (wish they were marked so we knew which was which) Vermicelli (Bad Idea) Jumbo Shrimp We had the Beef Stock that comes free and then TomYum Thai Season (it was SOOO perfectly Spicy if you like spice) The vermicelli was the only down side - It instantly clumped and was unable to eat easily (next time Id try Rice) When she brought over all the sauces/Garlic/Peppers she even explained how to mix & make sauces, she was very helpful & we will DEF come back - with all the Ala Carte choices we assumed the bill would be crazy high but suprisingly not... Everything was just right... Just wish I knew what Meat Balls were which as we only liked the one that tastes somewhat like Meat/Sausage. read more

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Superb hibachi dinner. Fun for the kids, saki for the adults. Lots of meat and seafood options for reasonable prices. Large portions. Timely service for drinks soups and salads, sushi is also available as well as hot pot. Tucked in the corner of One Square mall in Saugus , once you enter you'll forget you're in the mall at all, unless your facing the windows with a view of the escalator haha. Food , drinks and chef so good it doesn't affect the experience. Steak with scallops cooked to order with fried rice and vegetables were fantastic. Complimentary shrimp with every hibachi dinner. We shared the table with some regulars who were treated very well, they keep people coming back. Next time you're feeling like fresh Japanese cuisine, this is your spot for a good price point. read more

Only had hot pot and sushi here. The Hot pot is great, I always get the Tom Yum broth. The sushi is also very good here! I tried most of it and really liked it. My favorite would be the Volcano maki and Crunchy roll. Their alcoholic drinks are delicious as well. Minus one star because the server is not consistently attentive. read more

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Attentive Service Entertaining Chefs Good Food at Great Prices My kids and I went here and had a ball. The Chef had my whole family laughing so hard we cried. The whole experience from start to finish was great. Super fun place to bring kids. read more

I wanted to revise my review as I tried this restaurant again after a few years and the staff was nice and welcoming and the food was great!

We were there tonight for my moms birthday ( who passed away in December). The waitress came over to us three diff times in front of my whole family complaining about an 17 percent tip! Very embarrassing ! I called when I got home spoke to the manager and she said the waitress came over once to make sure everything was okay which was clearly a lie! I will stick to yomato in Norwood! Do not recommend this place!!!!! Go to Yamato in Norwood! They also give you fried rice and noodles you don't have to pick one or the other!!!! read more

Love this place. So convenient on rt1. I love to go there to have hot pot. Fresh and tasty. No need to go to Boston. Highly recommended.

The service was awful. The chef wasn't happy. He didn't do any shows for my family to enjoy. I've been to this location before and I loved my previous experience. Our previous chef did a little show for us. He interacted with us. This one didn't even bother. The food was SUPER SALTY. OMG! My family are still talking about it until this day. We were there on February 12, 2021. I will never go there again and I will never suggest this place to any of my family or friends. I spoke with someone else that was there on February 28, 2021 and she said the same thing. Awful service and food was salty. It was the same chef. Quite honestly, I don't think he like his job and it shows. read more

Had a blast with the kids! The hibachi guy was awesome. So much fun and the food was great! Best hibachi entertainment by far!

DO NOT EAT HERE. Steak was cold without sear. Gingerale was watered down. Soup was made from dried seasonings. Non authentic dishes with terrible quality managment. read more

Tokyo Japanese Steak House - half a squash that was from tempura - Japanese Near Me - Saugus, Massachusetts

I have been going here for years now and always used to love it. Went here for Father's Day with my children and we will never return! We sat at the hibachi had a wonderful show and were eating while the chef was finishing up the other couples meals. We all got the same vegetables & fried rice with different meats cooked at different temperatures. The meat and rice were wonderful and while we were eating the vegetables we were all making conversation with the chef and focusing on him (we noticed a slightly odd flavor in our veggies but just thought it was part of the sauce or maybe the mushrooms hadn't been washed thoroughly). Then once he finished cooking and cleaning the grill the girl next to us at our table found a cigarette butt half smoked in her vegetables. This instantly made everyone at the table lose our appetite. The chef remade her plate but she still had to demand to speak to the manager before anyone came over. Once the manager came over he hushed her up and kept going but never came to speak to my husband or I about the fact that they were all cooked together and he had let them feed my minors nicotine. They handed me the check and then I asked for the manager. The waitress insisted that he discounted the check and everything was fine (he had only taken $15 off and still wanted us to pay over $100 for contaminated food we didn't eat not to mention he made my kids sick from eating nicotine). The manager finally came over and said he discounted the check and would have a new chef come remake our plates to which I responded (loudly at this point because I was pissed that my kids were feeling sick from this) "you fed my kids nicotine I am not paying you over $100's!". He left and came back a few mins later to inform us everyone at our table was covered. The manager sucks and tried to blame our chef (who didn't prep the veggies) but it was really the prep cook's fault. Even though he covered our bill I will still be making a complaint to the board of health for the simple fact that the manager didn't seem to care that he was feeding children poison. read more

The hostess was very rude. At the end of our dinner she was rushing us to leave. We will never come back here again. They included 15% gratuity for a party of 4.I've never had it included for such a small party. We generally give 20% but with such poor customer service 15% wasn't deserved. I would not recommend this place it horrible customer service. read more

Great time tonight for my mothers birthday the staff was so nice and attentive. The person cooking our food was amazing entertaining and so nice to mom and small kids we had with us . Great time food was excellent everyone loved it very happy thank you read more

I'm not sure how this restaurant still has decent reviews since it seems that people have been receiving terrible customer service here. Tonight we stopped in at this restaurant to celebrate a few family birthdays. When we entered the restaurant we were greeted by a polite hostess, but found out that the reservations we had made yesterday was never entered into the book. That was the start of a great experience... We ended up being a group of six for hibachi. Once our group arrived we ordered drinks, appetizers and our meals. Our appetizers were slow to arrive and I ended up getting my sushi at least fifteen minutes after everyone else got theirs. As I scanned the restaurant it became obvious that they forgot to make my sushi and scrambled to put it together once they realized. When it came time for dinner, the table that arrived half of an hour after us had their meal started before ours. As we sat and watched them dine, we waiting almost an hour for our meal to be cooked. Since it was the table connected to our grill, we saw that the staff had fudged the tickets and prioritized them first. When our hibachi chef finally arrived he was great. His name was Kevin and he actually put on a good show. That was the only plus. The food was bland, the sauces were off, and the overall quality was lacking. After our meal was over, we were rushed out the door (not asked if we wanted desert) plus the fact that there was an already added 18% gratuity. This experience did not warrant 18% and that is coming from someone who worked in a kitchen and lived off tips. In the end, what an awful experience and what a terrible attempt at customer service. We spent over two hours in this restaurant and only enjoyed the fact that we were surrounded with family. read more

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Fantastic !!! So cool Tokyo is both fun and one of the best new places to eat !! Extremely friendly fun show they put on , But I must say the steak and chicken is so tender and flavourful it melts in your mouth !!!! Also rice is cooked on the hibachi with such flare along with vegs Quite a show when they light the oil on fire !!! So cool !!! Also we got the lunch that came with choice or both steak and chicken rice vegs. Also for a starter we got soup which I found to be a mix between chicken or celery. Very healthy !!! Also they serve a few shrimp also as part of your meal /show !! Also found it quite cool that we told them we were celebrating a birthday that came out with a great cheese cake with candle clapping and banging a gong !!! Was so entertaining !! Love it !!! Very clean ! It's fairly new so it's very nice atmosphere !! Plenty of parking !!! And lunch price were ok !! But show made it worth !!! read more

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This is a very reasonably priced local hibachi restaurant. They never disappoint. It is a fun atmosphere, and the food is delicious. The service is always very attentive in my young children always have fun with the hibachi show. read more

If I could give this place six stars, I would. Our chef was very talented, charismatic and most importantly , very good with our food. Everything was deliciously and my girlfriend and I had a wonderful time. What gives this the extra star is what they did when my girlfriend lost a clutch bag at the restaurant. They were so friendly and helpful and helped in finding it. I can't sing their praises enough. Definitely with stopping in. read more

The host lady in the hoodie is extremely rude. We went in the restaurant at 11.35AM on Sunday 6/18/2023 (today) as the restaurant has the sign saying they are opened at 11.30AM. Once we walked in, the host stared at us blank so we asked if you are opened. She screamed at us saying not open not open!! So, we asked what time will you be opened but she kept screaming not open and trying to rush us off the door. So, I asked could you tell me what time you are open today and so yelled at me "12!" and tried to rush me out. So, I pointed at the sign on the door that shows opening time at 11.30AM. Very rude and they lost so many customers because of this impression. I'm sure other employees there might be nice but this host lady really need to have hospitality mind to maintain their business. Poor restaurant. read more

Hot pot is OK, they're missing mushroom w/ da veggies! I love my mushrooms. The kimchi broth is good. I like their generous portion of udon noodles. I rather eat at hotpot buffet in Chinatown. & their rice dishes are OK too! They we're out of green-tea & red bean smoothie! I'm sad! When they pour alcohol in mix drinks they're very generous too! I loved it, that I can taste the hint of alcohol in my drinks! The waitress's we're very nice, friendly & I feel welcomed in their restaurant. I don't like it when they add the tip to the bill & no refills on sodas read more

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My family always goes here for any holiday or for the hell of it and the food is always delicious

Hibachi inside the mall! I've been meaning to eat here for quite a while. After doing some shopping at the Square One Mall on a Monday night, I decided to have a sit down dinner at Tokyo Japanese Steakhouse. I requested to be seated for hibachi and I was the first guest at the hibachi grill. I waited for about 10 minutes (I placed my dinner order quickly) before seven more diners arrived and were seated at my hibachi (teppanyaki) table-now we could get down to business! Another 10 minutes, the other diners placed their orders and 5 minutes after that, we were served salads (iceberg lettuce, cucumber, carrot and tangy ginger dressing) and Japanese onion soup (chicken broth, onions, mushrooms), which were both good. The hibachi chef arrived soon after with the cart of ingredients for the meals, dished out the dipping sauces, and heated up the grill. The chef was very animated and funny, banging the spatulas on the grill, juggling eggs, flaming onion tower, and doing other tricks. The hibachi fried rice was prepared first, then meats & seafood items were grilled next, and finally the grilled vegetables. He even squirted sake into the mouths of a few adult diners, but I declined. The chef was cooking at our table for about 25 minutes from start to finish, a nice job well done! As for the food, I enjoyed the Bonsai Scallops ($18.95), which were soft and tender topped with teriyaki sauce & sesame seeds. The fresh mixed vegetables consisted of broccoli, carrots, onions, mushrooms, & zucchini (no sprouts). The fried rice (add $1.95) consisted of soft rice, peas, carrots, and egg. The 3 grilled shrimp (appetizer) were tender and firm. Overall, the meal I had was very good, fresh, and flavorful. I really enjoy hibachi especially on a normal weeknight (not Fri) when the place is not crowded and noisy. The service was adequate here. I was given a refill (by request) for the hot tea ($1) during dinner and the check was presented in timely fashion as I finished my meal. read more

Tokyo Japanese Steak House - Bonsai Scallops Teppanyaki Dinner - Japanese Near Me - Saugus, Massachusetts