**Terrible Experience -- Avoid This Place** If I could give this place negative stars, I would. We went to this sad excuse for a restaurant last night, and unfortunately, it was one of the worst dining experiences we've ever had. Our party of five adults (plus a young child) waited nearly two hours and never even received food for most of our group. Two of the adults were served, but the rest of us were completely forgotten. After more than an hour of waiting, we finally asked what was going on--only to find out they had*never entered the rest of our order at all. At first, they told us our food was "just a little behind" and on its way, but that turned out not to be true. Then they even tried to serve us another table's order--who had just arrived--so that's when we realized our order had never been placed, or had been given to another party. After we complained several times and had to flag down multiple people for help because our server had disappeared, we finally got them to put in our order. When they did finally start bringing food, they brought the dishes out one at a time, with more than 30 minutes between each. By that point, four of the six people in our group (including the child) had already left. I asked for my food to be packed to go because everyone else had already left, but they put the meat, vegetables, rice, and noodles all together in one box, turning it into a watery, soupy mess that was completely inedible. Both entrees we were served had to be thrown away. Even after explaining everything that had happened, our waitress disappeared for another 20 minutes. We had to flag down three different servers just to get our bill--for a meal we never got to enjoy. In the end, we were **extorted for over $70** for an experience that was beyond unacceptable. Whatever you do, **DO NOT VIST TOKYO STEAKHOUSE in AMARILLO TX.** You'll wait for hours, get little to no service, and walk away frustrated, hungry, completely ripped off, without an explanation or apology. This was one of the most disappointing restaurant experiences we've ever had. We waited hours only to have our pockets picked by these people. In the end, we went home, and still had to make our dinner. Don't waste your time on these clowns. read more

Came here with a group of 5 and the wait wasn't that long. The mushroom soup was delicious. The ginger salad was also good. The hibachi steak although I asked for it medium - the entire table steak came out medium well. The overall server was really good. The rice was good and the noodles were okay. I wish our hibachi experience with the cook was better - everything felt rushed. read more

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Sit down, buckle up, it's going to be a bumpy ride. So, as we waited for any form of service, we contemplated the menu. Selection seemed ok until our server arrived. Out of this meat, we don't have that at the moment. We should've known it would get worse, and we'll it did. The soda was flat, and the iced tea was probably sitting around all day, cloudy as a summer sky in amarillo. Then, when we finally settled on what was available, we weren't surprised about what arrived. Uncooked calamari, ooops, sorry about that, then our roll showed up, with bugs as an extra bonus. Yep, straight up crawling on the roll. No joke, they oh sorry we'll make another. Nope , nope, nope, I told them to cancel everything, which wouldn't be a problem because they forgot to enter the rest of it. So welcome to a pit of despair known as Tokyo joke show. Just don't bother, so many other places. Just read the reviews, we try to look past reviews to give a place a shot, mistakes were made, an hour lost, life goes on. Hopefully, you can get a better time elsewhere unless you're a glutton for punishment than enjoy. read more

Tokyo Japanese Steakhouse - He came for the ride and didn't want to get off from the kitchen. - Japanese Near Me - Amarillo, Texas

server was knowledgeable about gluten free options. sushi rolls were delicious. Quiet and quaint atmosphere good for families. Would recommend eating here! read more

So far the server has a terrible, impatient attitude. The design isn't appealing. It's one big room with unappealing lighting. When I walked in there was a mild odor that I realized was burnt soy sauce, from the grills in the middle of the grouped tables. Everything's grimy. Chairs, tables, air, restroom. The server's tacit exasperation and dislike of guests is a huge turnoff. Wish I hadn't come here. Everything is very expensive on the menu, which is fine since they cook everything right in front of you. The water tastes like tap. I'm sensing the owners are money oriented and they skimp on service and ever cleaning anything. read more

Tokyo Japanese Steakhouse - Green tea (plain hot water) and soup (salty brown water) - Japanese Near Me - Amarillo, Texas

Food was a miss from bland hibachi soup - tasted like dirty dish soap - one lonesome slice of thin mushroom and two slivers of green onion made me really wish I didn't receive this bowl of gray water...the salad arrived drenched in ginger dressing - it was very unappealing with chucks of carrot and ginger laying on top of lettuce - not an appealing salad. Entree arrived at same time as salad - so we forgot to eat the wilted ice burg drowning in ginger dressing....steak was flavorless and tough - the grissely pieces of steak clung together and showed why it's so tough. Rice and noodles were plentiful but not seasoned at all - noodles were mushy and overcooked. This food is wonderful for leftovers right after drinking a big 40 and chasing down some Boone Hill.....not for us on a Friday night when we went looking for teriyaki and hibachi flavored meals. Service was top notch - never felt that we didn't have servers full attention!!! read more

Came here for my 16th birthday last night and loved it! Food wasn't the best, and wasn't the worst. It was good! Our server was so nice, and she was very clear about our orders and double checked what everyone wanted. Our cook was so fun! I honestly didn't expect cheesecake to be presented to me, and it was beautifully presented! Overall, if the previous reviews speak of bad service, I would beg to differ, and say that as of May 5th, 2025, the Tokyo Japanese Steakhouse will in the future see Caleb Freeland again! read more

We had never been here. The cook under cooked my steak and scallops. He spilled a whole pot of ginger sauce on the floor. Not a good place to eat. read more

Great service and great food also they were sooooooooo nice.Also they're fried rice was the best I ever tasted.

Yummy!! So good! I recommend the steak, rice, and soup. Interior is perfect for that business. Service is great!

We weren't even here 15 minutes and regretted not going somewhere else. We ordered our hibachi and have family members who are allergic to onions. We were told all the veggies were mixed together and we would not be able to order our veggies without onions. We were basically told we had to have all the veggies or none at all. So some members in our family didn't even order food. This is the only hibachi style restaurant I have ever been to that does not accommodate. We will never come back again. If you have family members who are allergic to onions, carrots, zucchini or broccoli, don't come unless you want to eat your rice without veggies. The portions are also very small. Very different from other hibachi places in Amarillo. My wife's veggies were probably about 1/2 measuring cups worth and that being generous. Also, they had multiple items that my family wanted to order that they kept saying they were out of such as filet mignon, some rolls and some beers. That is crazy that they close from 2 to 5 and can't restock. Very unacceptable. read more

Tried this place b/c proximity to United Grocery Store. Floor leading to To-Go Desk was slick/slippery. Shrimp/Chicken Habachi bland, sautéed veggies almost nonexistent and miso soup watery. Asked for plastic ware and was given none individually wrapped fork/spoon in age of COVID. Refused that. I was given mustard and ginger sauces only. Food was so bland neither condiment helped. I got feeling they are cutting corners to save cost at expense of a tasty food product. Could have given 1 star, but ...It was eatable! read more

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The food is great, however, whoever is running this business just doesn't know how to update things. These are their current hours. Nothing is updated anywhere online (that is easily found, I searched for about 15 minutes). To whoever the owner/manager of Tokyo is, I highly recommend updating your google page, making a Facebook and connecting it to your google page, or making an Instagram page. It's difficult to keep up with all of these things but it will help people not become frustrated when it says online that you're open and then no one answers the phone! read more

Tokyo Japanese Steakhouse - Current hours (taken 6/5/23) - Japanese Near Me - Amarillo, Texas

Idk why this place has such low reviews. It was packed on a Mondays dinner service! Enough said read more

Tokyo Japanese Steakhouse - Filet Mignon & Shrimp Combo - Japanese Near Me - Amarillo, Texas

The food was amazing. The guy named Peter his service was absolutely perfect. He was funny. He was just overall amazing and it was just the best experience I've ever had read more

food was great. service was slow man singing was to loud and you coudnt hear your self think read more

Everything is good there , service is the best no matter what the hater said , the ambiance is the best quiet place

The worst restaurant experience ever! The manager yelled at me for changing my child on the couch because he had no changing table in the bathroom. He told me to change her on the floor or my car (we Ubered there). Awful, disrespectful and illegal! Restaurants are required to provide changing tables over 50 in capacity! Parents: do not go here! They will shame you! read more

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There is a skinny slightly tall Asian lady today who was our server one she was completely rude, irritated because my wife ask for water when it came my wife then asked for no ice but in mid sentence my wife ask if they had coffee the waitress walk away we wait then she ask for coffee again she say we only have green tea or tea which one you want no coffee. Wow .... Ok next we waiting for our food about 30 min but I ordered 3 sushi plate only got one then another lady comes over and says how is everything I say ok but I waiting for my other 2 sushi plates I thought they be ready before my main coarse right not like they have to cook it. She says no you only ordered one play sushi I said no 2 this went on for 5 min until she said let me check the order and wouldn't you know I did order 3 plates of sushi..... here comes the good part since I had bad service from hell I let a tip of $4 you believe that waitress actually count the tip and said only $4 I was like wow rude till the end that was my lunch party of 5 lol so your service horrible get you act together.... Cmon yelp community don't lets this pass we deserve better and this was down right horrible service........,.. read more

They literally don't even have the business practice of answering the phone for call in orders! And when we went in its was so hot, clustered and uncomfortable. Food is good but customer service is atrocious! read more

I have been wanting this for months. I have called and stopped by this establishment several times and no answer or they are closed. I called and to my surprise they answered. I order the lunch steak medium and lunch chicken. I pick up my order go straight home. My order is wrong I have 2 chicken orders 1 with no vegetables. I call Tokyo a server answers, I tell her what has happened. She blames the cooks and then tells the lady who took my order it was wrong I can here her in the back ground. "she said no it's not I checked it." I have a picture here do I need to send to someone. No, we can make you vegetables and steak and you can come pick it up. Obviously that's the last thing I want to do. So I called back and just see if I can get it another time as a meal. They won't even give me rice for my inconvenience only the steak and the vegetables. This place has gone way down hill. We won't be back. read more

Tokyo Japanese Steakhouse - Chicken should have been steak. - Japanese Near Me - Amarillo, Texas

Drove all the way to Amarillo to eat at a Japanese steak house with a hibachi grill. Once we got there we stood for 5 minutes without anyone acknowledging us. Finally my husband and I went to the register and asked to be seated. We were told to "hold on a minute" 10-15 minutes went by and still nobody sat us or even made eye contact! Awful customer experience and wait staff on top of the odor of sewer coming from the floor that was puddled around the counter. read more

The food had great flavor and this was our first time here. The chef gave out most of rice and veggies to opposite side of table and then had to ask for more veggies to cook for us to get a few. We didn't need more but the portions were very much off. Staff was great and food was really good. read more

WTH folks.. went here on Saturday night for dinner, when we walked in there was one person in front of us and then two other folks came in behind us. Wasn't that busy but we were not acknowledged once and no one even said "we'll be right there". Just basically got ignored for 15 minutes, after that time my husband and I just turned around and walked out. Could have had our business, but I guess no, too bad though, we really wanted to try this place out as we were only passing through and I have not seen another Hibachi style restaurant since we moved here to TX. If we were passing through again, I might give them another try, but for now disappointed. read more

We decided to try this restaurant for the first time. After being forgot about by the host, we finally was seated at a regular table. Not one of the wait staff acknowledged we were there. After 15 minutes of waiting we walked out. There was no organization with the staff. The host was acting as wait staff while others where standing around doing nothing. It was very disappointing. read more

Haven't visited this restaurant in probably 3-5 years. Came in 06/24/2023 for my daughters birthday, party of 6. We all ordered and 5/6 had ordered extra rice in lieu of the vegetables. There was another party seated with us of 4 and they also ordered extra rice in lieu of vegetables. So when the chef brought out the food, instead of giving the ones extra rice, he took the leftover rice and vegetables, and put on a plate and took it back with him instead of giving to the patrons. I was appalled. So our bill alone was over $125 and the chef took a "to go box with him". Never again. read more

We loved going to Tokyo until they started mixing all of their veggies. Total deal breaker. I'll go to the places that let me only get mushrooms or let me daughter get no onions. read more

the service was terrible the blonde hair manager is a terrible person just simple asked her why there was an 18% charge on a 3 adult 2 kid ticket which was $30 after they forgot to turn our grill on so it was their mistake we showed up at 8:25 they did not serve our food until 9:55!!! she screamed and yelled in my face telling Me I needed to get out of her restraunt and RESPECT HER AUTHORITY!!!!!! read more

I am so glad I didn't listen to the star rating! This place was amazing. We had their dumpling! To die for! I ordered a sushi roll but the seaweed was a little more chewy. But still tasty! I got the steak and scallops which was very yummy!!! There noodles are amazing! Would recommend to everyone! Plus customer service was great! Everyone was very pleasant and fun!!! I am also posting pictures of there dinner menu since I didn't see anyone here yet! Great place must go! read more

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If you enjoy Hibachi restaurants, this is the place to be!!!! Quality Japanese food, great service, and all for a great price! Their portions are huge! The lunch menu is served with soup, salad, fried rice and vegetables, the dinner menu comes with all the same plus noodles. I always have plenty to eat and usually come home with half a to-go box full for later. The fried rice has the BEST flavor!!! They really put a lot of love into their rice - some places serve fried rice that is hardly more than steamed rice with vegetables, but NOT at Tokyo. The meat is always super tender and always cooked perfectly, steaks are always cooked to the temp ordered, I order medium rare which is hard to get around here, almost everyone over cooks beef. My absolute favorite thing is the Gyoza appetizer! They serve the best Gyoza in town - the wrappers are always crisp and perfectly cooked, there is a good amount of filling, and the dipping sauce is unique and very tasty. If you haven't tried this little gem, run, don't walk! read more

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Best sushi ever. Ever. I mean you can choose anything on the menu and love it they are very quick and if you want to call in an order (like I do) they are very accommodating and fast! I really prefer this sushi over any other place in Amarillo! The wait staff is very nice as well! read more

The sushi menu is the highlight of this place! I pick randomly and I never been disappointed, their food is delicious! Good service, good prices, the chef's make an amazing show for the costumers. Overall, better than the other competitors read more

This place is delicious with good service and a fun little show. I always enjoy watching the chef cook my food at my table. What I love about this place is that the chef really makes a point to interact in a lively fashion with the clientele. As for the food kabuki is my favorite but the price at Tokyo compliments my wallet better. read more

This used to be our go to restaurant for Japanese Hibachi style food. After today, I am not sure we will be back. Our chef was not very personable, and acted like he was doing us a favor for giving us sauces. We were in for lunch, and I accept that they try to cook faster and that the portions will be smaller. Unfortunately there was almost no showman ship, and my hibachi steak portion was smaller than their old kids meals used to be. On top of the smaller than normal portions, I have several pieces of steak that were too tough to eat, and my husband and children had some tough pieces of chicken. I really hope this restaurant improves again, but for now we will choose one of the other Japanese Steakhouses the next time we are in the mood. read more

Tokyo Japanese Steakhouse - This was my $12 portion of steak, veggies, and rice. Didn't even take up 1/2 the plate. - Japanese Near Me - Amarillo, Texas

We had an amazing time got here as they where about to close the waitress Olivia and the Shef Mikey was just amazing so personal and made us feel so welcome even thou we kept them open hour longer. Food was cooked perfectly and I am very very pleased and will definitely be back. read more

Food sucked compared to last time, and realized this trip they need food handlers training. Food was ok and hoping I won't get sick. Raw chicken, shrimp, beef all in one plate. Cross contamination. And their Kobe beef isn't Kobe beef. Bare minimum passing levels for Kobe beef maybe, just to say it's Kobe. Basic food common sense is raw chicken does come in contact with anything thing else.... highly disappointed. read more

Tokyo Japanese Steakhouse - Everyone's food prepared this way. - Japanese Near Me - Amarillo, Texas

The food and service was good, but it was far to hot in there. It was very uncomfortable. I would not recommend this place in the summertime. read more

My wife and I and our three young children traveled from out of town, we called in advance to check wait times and we were told the wait would be 30 minutes. They said they'd put our name and number down and told us to wait in our car and that they would call us when our spot opened up. After 30 minutes my husband went in to check and they told us it'd be 5 more minutes. We waited an additional 15 minutes, watched probably two dozen people walk in during that 15 minutes only to find out they'd been seating anyone who walked in instead of going by the wait list. Beyond disappointed! read more

I love eating here, whether watching the guys cook the meal or not because the food is always good and so is the service !!Great job Tokyo!

Worst experience ever. If I could give negative stars I would. I told the waitress we were not ready and she flat out ignored me. She didn't let me order with no onions it was either veggies or no veggies. She forgot a soup and when we asked she argued that we didn't get that. The chef flung a piece of burnt rice at my daughters eye and burned her as he was cleaning it. The food was super salty and soggy. The meat was not well portioned at all. 2 pieces of steak were brought out for 3 people that ordered steak. The waitress then told us she added her and the chef's tip automatically to our ticket. Definitely will not be back or recommend. read more