I had a great experience with Tokyo Moto and especially with Shawn. He's incredibly easy to work with -- great communication, completely transparent, and explains everything clearly so you always know what's going on with your bike. I brought my motorcycle in after a low-speed drop that left my steering feeling notchy. Shawn and the team did a thorough front-end inspection, including test riding the bike, checking alignment, and identifying that the steering head bearings needed to be replaced. On top of that, they had no issue honoring my request to double-check the wheel bearings, front suspension, and rear wheel alignment. It's now been 1,500 miles and a full track day since the service, and I'm still extremely satisfied with the results. The bike feels planted, smooth, and confidence-inspiring. If you're looking for honest, detail-oriented work and excellent support -- Tokyo Moto is the place to go. I'm very grateful for their help. read more

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I got a flat tire and realized I had riders advantage tire insurance! Called up Tokyo Moto, was kindly greeted by Bob who told me to come in to the shop so we could work out whether riders advantage would cover a replacement at their shop. Came in a few days later and Jake helped me figure it all out - I got a brand new pilot 6! Everyone at the shop was super friendly, there was no bullshit, and just amazing service. I'll definitely be coming back - I'd highly recommend them :) read more

I had a really disappointing and shady experience here. They charged me over $300 just for an estimate on a repair quote -- and never mentioned anything about this fee beforehand. No transparency at all. Most reputable shops clearly tell you if there's a diagnostic charge. Here, you only find out when the bill shows up. On top of that, the repair quote they gave me was ridiculous. It felt like they wanted to replace almost every part on my bike, basically pricing it as if they were building a new bike from scratch. Instead of diagnosing the real issue or offering reasonable options, they just pushed an over-the-top, inflated repair list. If you value honesty, transparency, and fair pricing, I'd strongly recommend avoiding this place. read more

I asked To use a Crescent wrench and Was Made fun of and Told No this shop doesn't help riders just themselves wouldn't even lend a Tool for 2 seconds for a simple chain adjustment absolutely clowns then wannna try and say they hurt my feelings no your shop is just a joke only wants money and lacks humanity because your in this City you wanna charge for everything... Don't buy anything here plenty of shops that Help Other riders for the love of the Fellowship... stay away Everything is overpriced anywways read more

TokyoMoto - A shop making fun of a broke down rider who simply asked to use a Crescent wrench.... - Motorcycle Repair Near Me - San Francisco, California

I am always satisfied with any repairs Shawn helps me with on two of my motorcycles. Their prices are very reasonable. They have the best service manager that knows his business and they are really quick. I would recommend them and I wouldn't take my bikes anywhere else read more

So I've been meaning to take one of my bikes here for some time. I do what I can in my garage but when it gets over my head, i need experts and that's what you will find here at TokyoMoto. Shawn is super nice and knows his stuff. He will give you an honest evaluation of the work that needs to be done and his shop rate is fair. Will be back with the other bikes when the time comes. read more

I've taken my bike there for service several times, Shaun and his crew are great and always do an amazing job. Very professional, knowledgeable and trustworthy. read more

I had my bike towed to tokyomoto, and have yet stepped into the shop, but communication with Shawn was amazing. Jake and Alex were also very kind. I really appreciated Shawn's patience, and detailed explanations. They're truly experienced and knowledgeable, and don't oversell any of their services; prices are also reasonably fair. I would definitely recommend coming to this shop for bike work, and will come back if needed. read more

You can't ask for more when it comes to a motorcycle service center. Sean and Jake were helpful, transparent about pricing regarding the maintenance, and exceptionally personable and friendly. To me, this is the quintessential local motorcycle mechanic shop; good, honest people who give this city its incredible character. I hope you give them your business. :) PS, they also have (If I remember correctly) a 1980s Honda CR500 for sale atm, which makes me like them sooooooo much more. Have a good day and make sure you look through your turns!!!!!!! read more

Shawn was fantastic. Did a first service on my new GSXR 750. Gave me some good tips and, as a woman who wants to wrench on her bike, I appreciate how approachable and knowledgeable he was. Thanks! Will come back for sure. read more

Shawn & the guys at TokyoMoto are top notch. Experts in the field and wouldn't want any less for work on my bike. While in the middle of a cross country trip, I encountered some mechanical issues with my '07 V-Strom that were beyond my DIY expertise (lol). Shawn made some availability during a busy time to get me back on my trip as quickly and as cost efficiently as possible. They explained thoroughly their diagnosis and their solution, making me feel confident in their work and in the safety/ride-ability of my bike. Would highly recommend this shop if you're in the Bay Area and need work done. Best in the biz! Thanks guys! -Eric from Queens read more

I highly recommend. Shawn was super helpful right from the start when I first called to let them know what was going on with my motorcycle. He kept me in the loop with what was going on, was able to give me an accurate estimate, and was done with my bike earlier than expected. They were also flexible with pickup time/date as I work long days. I'd taken my bike there before and have full confidence in them. read more

Excellent customer service. Very helpful. Didn't try to oversell me. Just told me what was needed and what I should expect later. I've found my shop! read more

This is coming from someone who runs a bike shop myself and was a recent service manager. So... I would like to say I have a little experience with this type of business and environment. I would recommend these guys to anyone who loves motorcycles and moto culture. The owner does a great job of keeping just about everything yoy need in stock and knows the quality parts to sell. I commute on my drz and he keeps lots of parts for my bike in stock. I even had to rebuild my fule petcock and boom. He had it in stock. Recently he helped me with a chain issue and went above and beyond. Now I feel much safer than I did and that means the world to me and my loved ones. And finally, they are very understanding and don't have a huge ego that you get from some small shop guys. I already send everyone I know in the area to them and will continue to as long as Sean, Bob, and that great mechanic are there. Cheers guys and thanks for keeping my baby on the road! P.s. great shop for drzs / sumo hooligans like myself read more

TokyoMoto - My other girlfriend (Blond #2) - Motorcycle Repair Near Me - San Francisco, California

TokyoMoto sold me a bike and did routine service on a second bike. They were very knowledgeable and highly recommend. Will come back with a 3rd bike soon read more

Took my ninja 400 here for them to find a hole in flat tire and gave honest feedback and didn't charge me arm n a leg for them to look at tire. Turns out probably a jealous neighbor let the air out of my tires. They put air in my tire and sent me on my way. Honest guys, great shop. read more

Sean is amazing! I bought my first bike from him and he has helped me constantly throughout the years. I remember the first time I had to get gas and I had a bit of trouble with the tank.. Sean not only responded via text on a weekend after hours ,he actually called me and walked me through it. He recently helped me get my new bike and couldn't be happier with the service and advice he provided. Good service and honesty rarely exists in the service anymore. Sean and his crew run the best moto shop in the bay..hands down. read more

TokyoMoto - Motorcycle Repair Near Me - San Francisco, California

TLDR: the only place I feel comfortable getting my motorcycle worked on. -- I've gone through three different Japanese sport bikes over the past decade and never felt the need to take my motorcycle anywhere other than TokyoMoto. They do work on all types of motorcycles, but it's a nicer feeling to know the mechanic specializes on Yamahas and knows all the ins and outs of the bike. I typically do the easier maintenance on my own, but the larger service such as valve adjustments or other issues, I know I can trust Shawn and his team to get the job done. I can also count on his honesty to inform me of all the different things going on with my motorcycle, without feeling pressured to pay for additional services I don't need. I would highly recommend this shop to friends and family, and I continue to take my motorcycle here for service even though I now live over 25miles away. read more

Be aware of Shawn and his business practices. I NEVER asked or tried to extort anything for free from him. However, I will NOT pay for crappy service and that is my right as a consumer. Instead of accepting constructive criticism or trying to correct the problem, he spent hours convincing Yelp to remove my original review (I didn't think that was posible) He invested so much time and came up with the idea that I had lied by saying that my review was intended to get something for free. Shady! Not the case at all. The BBB was also contacted and he is trying to pull the same stunt. I brought my Suzuki GXS-R for service. I was very specific with Malcolm about getting the motorcycle tuned up and ready to be sold. The chain was extremity lose; that was the main reason for me to bring it in. I said tighten the chain, check the front tire for leaks and and do a tune up. The tune up was the icing in the cake. I received a phone call to let me know that they were advising to replace the chain and the front tire. However, he failed to tell me that the chain could not be adjusted anymore. He never asked what I wanted to do; that's what a mechanic is suppose to do. The tune up or the chain or both. The front tire was low on air because I had not used the bike in a while but it is in good condition. I assumed the chain had been tighten and that it would have to eventually replaced. I take the bike home, and realized the chain had not been tighten at all. It absolutely needed to be replaced. That the screws that hold the seat in place were missing and my rear brakes were completely gone. To me, a tuneup is a general basic inspection of a vehicle. The fact that all of these was missed, that I wasn't advised about either the screws, the breaks snd Instead I was being upsold a front tire that I didn't need, is very disappointing. A good honest mechanic would have screwed the seat in place. He would have most definitely advice to replace the chain and explain why. This is an absolute safety issue as opposed to the tune up. He would have given me the choice before doing anything and he would most definitely would have advised about the rear breaks as they can be checked by touch and without having to test ride the bike. I was charged $130 for an oil change that took 15 minutes to do. I called back and instead of rectifying the problem, I was involved in a pointless argument. I threaten verbally and I writing not to ever set foot in his shop. Thank God for competition. read more

TokyoMoto - 2001 GSX-R 750 - Motorcycle Repair Near Me - San Francisco, California

I called last Monday around 11:30,no answer or machine to leave a message. Called back Wednesday of last week but the person on the phone couldn't answer my questions and asked for my name and number so Shawn could call me back. Never received a call so I called yesterday to get a suggestion on my motorcycle. Spoke with Shawn who seemed agitated and like he didn't have the time. I asked if I could bring the bike in as I understand it's easier to figure out a problem with the bike physically there. He flat out told me no, the problems sound like they'd be too time consuming and they were short staffed so they're only taking small repairs that could be in and out quickly. Never heard of a mechanic that can't take on engine work. read more

Great customer service. They are very kind and patient with everyone. My favorite place to bring the motorcycle for maintenance.

Sent a message on a Monday night regarding the shaving of a seat for a Z125 Pro, with no expectation of a response until the next day. Within minutes, Shawn responded. We went back and forth, and agreed it would be better to provide more details via call on Tuesday. On Tuesday, he provided some caveats and a quote. With prior arrangement, I gave the seat to him on Wednesday. His guy was done on Thursday. I picked it up Friday. The seat looked great, they took about 2" down. Shawn and his team are friendly, responsive, and knowledgeable! read more

Great place for local motorcyclists. We deliver motorcycles to this shop a good group of guys

I am a long time customer of this shop (6+ years) and the service continues to impress me. This is a shop where you can feel truly, genuinely, sincerely cared about. Without going into detail, Shawn and gang went way above and beyond taking care of my bike and my girlfriend's. Despite the ambiguity of things out of their control, they stayed professional, courteous, and even uplifting. If you want a shop where you don't need to worry about a thing, put your faith in TokyoMoto. read more

Great service, get my brake fluid changed and they squeeze me in so I could wait for taking an Uber back-and-forth across town, very friendly as well. read more

Best shop in SF! No up-selling, great work, great prices, and TRUST. Sean (owner / operator) is a super chill straight shooter who cares about his customers. They won't rush you out like they do at O'Hanlon's! If you don't DIY, get your oil changes (Rock/Motul) here! Free chain inspection/adjustment and a once over on all the vitals are complementary. read more

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Shawn and the guys are amazing! They kept me in the loop regularly and worked with me in terms of anything I might've had issues with. It's rare to see such a hardworking, upbeat, and all-around great team. I was really satisfied with their work and would definitely recommend them to any and all my friends. read more

Took my bike in for an oil change/safety check. We discussed the turn-around being a couple days, but just a couple hours later they told me I could pick it up! Malcom was at the desk, and went out and figured out how to set my click, helped figure out best spot to cut into my levers( so the tips break off if the bike is knocked over, leaving enough to use ). Great service and a good price! And he was wearing a shirt w/ my nephew's company onnit! read more

I've brought 4 different bikes here and have been very satisfied with the work tokyomoto has done. I was referred by the scuderia guys (a great ktm focused shop) when I asked what their go to shop for Japanese bikes was. Tokyomoto has done excellent work, charged me fair prices and converted me into a returning customer by looking out for my interests. On more than one occasion they've helped me save money by helping me creatively source parts. Malcolm has been super responsive and made a lot of great suggestions on a supermoto conversion project. I give these guys my highest recommendation. read more

Great people. They will answer your questions honestly and have reasonable pricing. Definitely the spot!

Today is my second time to visit TokyoMoto for some consulting, paperwork, and purchasing tank pad for my Suzuki Vstrom that I've got last Saturday. Small world, the guy I purchased the vstrom was recommending me to go to TokyoMoto if I needed service and tuning because they are honest and superb at what they do! I told him that I actually work at the Ramen Shop just couple blocks away at De Haro. Shawn is always there to help and answer any question professionally about motorcycle.. I really appreciate his help and wanted to share how important to support local business through this God awful difficult time! Come to TokyoMoto to do safety check, service, and anything related to your bike if you needed. Sublime service and fair pricing! read more

My bike was run over by a distracted driver and deemed a total loss. Sean received my bike prior to the diagnosis and from the minute we spoke over the phone he was helpful & accommodating, all the way up until the insurance company picked the bike up from the shop. Sean made the necessary arrangements to have my bike towed from the East Bay, to his shop and facilitated the entire process, making my experience seamless & as painless as possible. He was helpful as well in informing me of the process regarding the total loss assessment of my bike, letting me know what to expect as well as what my rights and/or options were as far as dealing with the insurance company and pursuing a fair settlement amount for the totaled bike. Sean was available for any and all questions I had and ensured that he would be accessible to us for any further assistance we might need in the future while dealing with this situation even though it was the Xmas holiday and he was taking a vacation. I don't know about anyone else here, but in my experience dealing with any motorcycle related issues, be they with mechanics or sales representatives, I've found the individuals I've dealt with to be pretentious and patronizing, very impressed with themselves, with very limited communication skills. Nothing more than self-important, talking anal cavities in my humble opinion. What should have been a nightmare of an experience from start to finish turned out to be a positive, informative one thanks to Sean & the staff at Tokyomoto. This should be everyone's first stop for moto related issues. If you can't reach them, then second stop should be Desmoto; same caliber shop & service. Thanks guys!! read more

TokyoMoto - Totaled Honda - Motorcycle Repair Near Me - San Francisco, California

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Took my bike in for an oil change/safety check. We discussed the turn-around being a couple days, but just a couple hours later they told me I could pick it up! Malcom was at the desk, and went out and figured out how to set my click, helped figure out best spot to cut into my levers( so the tips break off if the bike is knocked over, leaving enough to use ). Great service and a good price! And he was wearing a shirt w/ my nephew's company on it! ( Poler). read more

I used to have work done at WerkStatt. I went there for a decade. But then they closed. Somebody, maybe formerly with WerkStatt, recommended these folks. They are great. The shop hourly rate is reasonable. Customer service is efficient and friendly. I'm in and out quickly. The work appears highly competent. I haven't had any issues. My regular ride is a Honda Hawk GT, a 1990 model, meaning it's now 30 years old. It has about 27,500 miles on it. They've kept it running perfectly despite my neglect. The one thing to note, which you likely know, is that they moved from their formerly weird location off of South Van Ness to another space in I guess what is called the warehouse district. It's convenient for me. It's also not difficult to find. read more

Tokyo moto is a professional well run motorcycle repair shop. I own a Hayabusa and have had new tires, oil change, replaced chain and sprockets and even had them install an alarm system on my Busa. These guys do great work are all about the customer getting the best service and best price. I highly recommend this shop. read more

TokyoMoto - Myabusa love my Hayabusa! Rock power! - Motorcycle Repair Near Me - San Francisco, California

Big thanks to Tokyo Moto! Guys are super professional, very knowledgeable and most of all honest and hardworking. Never had an issue as you get all the info regarding the repair or service prior to any work so you know what to expect. Big shoutout to Malcolm and Jared for helping me in a tight schedule and being so on top of the game!! Highly recommend to give them a chance, you will not be let down.. read more

Sean and Alex are great people to work with on bike consultation and repair. I have a 1992 Nighthawk that was bought from auction. Before their help the bike would intermittently stop after some freeway miles. I use to leave the gas cap open to ride it as the bike had some fuel system issues. They opened up Pandora's box and found a few issues that took some investigating. One was the gas cap that did not have the correct venting, a battery that flatlined and leaky carb. After about 3 weeks and reverse engineering they were able to solve the main problem of a gas cap. Sounds simple enough to replace but not to drill a hole for proper venting. The labyrinth had no access to outside air when it came from the factory. I am new to this bike but not to riding and acquired some strong knowledge about this particular model. The next thing up for me is carb gaskets and a jet kit. Will see them in the near future ! read more

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This bike hasn't stared since 2015 but sean and his crew at tokyo moto brought her back to life. If you want a reliable, affordable, and honest motorcycle shot this is the spot. read more

TokyoMoto - They has have some sick art work they sell. - Motorcycle Repair Near Me - San Francisco, California

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Got set of tires replaced my TokyoMoto drop my bike off just before noon and tires was done by 4pm. Shawn even give me a ride by to my work place went above and beyond great customer service will highly recommend this shop. read more

New rider + fat bastard DR650 = dropped bike at a stop sign. Battery leads jarred loose with no idea how to fix it. After a quick tow to the shop, Shawn patiently took the time to walk the bike, identify the battery issue, explain how a crackhead had busted both spark plugs, itemize the repairs, and send me an estimate. I got the bike back a day faster than expected, and was on the road the next afternoon. Two days later and the fucking thing stalls in traffic, just as I'm starting to feel like I know what's going on. I'm looking helplessly at the engine like it's going to come to life and tell me what's wrong with it. Lo and behold, a fellow rider stops, whips out a penlight, and starts prodding at motor. Turns out my knight in shining armor is none other than Jared, the mechanic at TokyoMoto who fixed the damn thing in the first place. After diagnosing the issue (low gas, for which I will forever and ever be embarrassed) and switching the petcock to reserve, he rode off into the sunset with nothing more than a "have a great night." My hero. These stories make me look like an asshole -- and I am -- but I share them because I want to explain how much better the experience was here than in other places in the city. That includes not only other repair shops, but also restaurants, stores, pretty much any service-related industry in San Francisco. These guys were polite, helpful, patient, and understanding. They went well beyond the call of duty (shout out to Jared), never made me feel like an idiot (though again, I am), and were just good people all around. Felt like being back in the Midwest. I'll be coming here for as long as I've got a bike, and you should too. read more