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    Tom Ford

    3.6 (85 reviews)
    Closed 10:00 am - 6:00 pm

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    Hello, I am writing to share my experience with a recent order placed as a Christmas gift for my husband. I ordered a Fucking Fabulous Eau de Parfum Set, marked as a gift, and intentionally did not open the box upon delivery because I wanted to keep the factory packaging intact for Christmas. Since we are traveling for the holidays, we decided to exchange gifts earlier -- and only then discovered that the contents did not match expectations and the presentation was completely disappointing. This was meant to be a special, thoughtful gift, and unfortunately the experience turned into a very upsetting one. Opening the box together should have been a joyful moment, but instead it caused real frustration and sadness. I understand mistakes can happen, and your support team has already confirmed that a refund will be issued, which I appreciate. However, I feel it is important to share how disappointing this situation was. When purchasing a luxury brand gift, especially at this price point, you trust the brand completely -- particularly when the item is intended as a present and marked as such. I did everything a customer reasonably could: ordered in advance, did not open the package, trusted the brand. Sadly, that trust was not justified in this case. I hope this feedback helps prevent similar situations for other customers in the future, especially during the holidays. Tetiana Varava

    Screenshot of when they sent a link through the automated system to check the status of my order which didn't work. Completely useless!!!!!
    Terra M.

    Don't EEEEvvvveeeerrrrrr order online from Tom Ford. They have the worst service. When you order online, your order is supposed get filled by a store who has the item you're ordering. They didn't work so well since your order can go to any store. Which means there's no timeframe or update about who or when your order will be processed. Also if the item your purchased online is even available anymore. Items sell out and they'll still be available online. Canning customer service is such a waste of time. Never again an I buying anything online again from this designer. Their customer service is handled by Amazon in another country.

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    12 years ago

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    14 years ago

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    14 years ago

    Tom Ford hands down best men's clothing on the planet .

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    10 years ago

    Very sweet employees with great customer service. Thank you team for not acting Rodeo Snobby.

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    11 years ago

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    Ask the Community - Tom Ford

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    Review Highlights - Tom Ford

    After the most hectic week trying to find a resolution, Charles saved the day and now my heels are brand new again.

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    What Goes Around Comes Around - Our clients are icons--each with a style all their own. Discover your signature piece and find your dream piece today.

    What Goes Around Comes Around

    3.6(45 reviews)
    0.1 mi
    $$$$

    When we first approached the shop I was taken off guard since there was a guard blocking the door…read more My friend had already shopped there numerous times and said not to worry about it. We were instantly greeted in a very friendly manner and was checked in on while we looked around. Not too pushy, so that was nice. The merchandise is all second hand designer luxury and is priced high. Not really my thing, but it is my friend's and she loves it there. I appreciated the service.

    Second-hand vintage designer clothing and accessories. I saw mostly Chanel and Louis Vuitton but…read morethey also had some other designers like Moschino and Christian Dior. The clothing and bags all looked flawless and everything was very well organized. They had statement pieces and classics. The price tags were still pretty steep. The customer associates were friendly and greeted me when I walked in. I just came to check out the store but I appreciated the good customer service. Overall, a nice store to visit if you are a fan of designer clothing or bags.

    Photos
    What Goes Around Comes Around - Discover iconic vintage and authentic designer bags at 9520 Brighton Way in Beverly Hills. Walk in or book--your dream piece is waiting.

    Discover iconic vintage and authentic designer bags at 9520 Brighton Way in Beverly Hills. Walk in or book--your dream piece is waiting.

    What Goes Around Comes Around - Discover iconic vintage and authentic designer bags at 9520 Brighton Way in Beverly Hills. Walk in or book--your dream piece is waiting.

    Discover iconic vintage and authentic designer bags at 9520 Brighton Way in Beverly Hills. Walk in or book--your dream piece is waiting.

    What Goes Around Comes Around - Our clients are icons--each with a style all their own. Discover your signature piece and find your bag today.

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    Our clients are icons--each with a style all their own. Discover your signature piece and find your bag today.

    XIV Karats

    XIV Karats

    4.5(336 reviews)
    0.5 mi
    $$

    A+++++ I cannot…read morebelieve I had never been here before! I have passed it many times. This time I walked in and the place was packed, and now I completely understand why. It's like a whole little world of jewelry in there. Huge diverse selection. Like a factory you would see on TV. I came in specifically to have a piece of my vintage family jewelry repaired, and I was genuinely shocked by how easy the experience was. They did the repair ON SITE, in a matter of minutes, and for an exceptionally reasonable price. Story time: What made this experience even more impressive was that I had previously taken the same piece to another jeweler in the valley, where I was told they would need to keep it for two weeks to solder a loop and the repair would cost roughly three times as much. Because this is a valuable vintage piece, I just didn't feel comfortable leaving it there for that long, especially when there was supposedly a jeweler on site and what I was asking would take 10 minutes. Something about it didn't sit right with me, so I trusted my instincts and took the piece home. Then: A friend then recommended this place, and what a difference. Fast, straightforward, reasonably priced, valet parking and, most importantly when you're handing someone something valuable and irreplaceable, they made me feel completely comfortable! And insisted that what I was asking for was so simple. They did it in moment and cleaned the piece!!! I really appreciated the honesty and the fact that they didn't turn a simple repair into some complicated, expensive ordeal. I walked out with my jewelry repaired and back in my hands within minutes. So glad I finally discovered this Beverly Hills institution. I will absolutely be back. Thanks guys!

    This place USED to have great deals, now, not so much. We went for the deals and therefore were…read morewilling to put up with long waits, people shouting and people being served in haphazard ways that might mean someone walks in and gets helped before you. Are there still good buys to be had? Sure. But given that they aren't all that great, it definitely isn't enough to put up with the worst service in the jewelry industry, with waiting forever for a bored associate who makes you feel like they're doing you a favor when "helping" you. Bring your patience and know that any help you get is likely to be from someone who can't wait to move on to another customer who might be spending more.

    Photos
    XIV Karats - My original ring while in the store.

    My original ring while in the store.

    XIV Karats - Original ring in the store.

    Original ring in the store.

    XIV Karats - The first bracelet.

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    The first bracelet.

    Nathalie Seaver Boutique

    Nathalie Seaver Boutique

    4.4(9 reviews)
    1.7 miBeverly Grove
    $$$

    Sometimes we forget just how good we have it in LA with the plethora of neighborhood boutique shops…read moreright under our noses. Seaver - which is right in the middle of the West Third shopping stretch, just a couple of doors down from Joan's - is a great reminder of that fact. It's one of those quaint shops which makes you sigh a breath of relief knowing options still exist to spy a gift or great find, without making another trip to a cookie cutter mall with the rest of the sheep. Specializing in clothing (designed by the owner, Nathalie), gifts and little treasures, there's something here for just about everyone. We stumbled in after brunch and were amazed by the variety of unique offerings the shop is nearly overflowing with - designer rubber duckies (we left with "decorator duck"), vintage stripper cuff links, stenciled leatherette checkbook and ipod covers in yummy pastel colors for spring, magnets, soaps, custom aprons (that give Anthropologie a run for their money), some beautiful things for baby, and of course, clothes and accessories. Not all of Seaver's clothes fit my taste, but aside from the super fab aprons that actually make you want to cook, her brocade jackets are beautifully sewn and well worth the price of admission. If you're trying to find a special gift for someone hard to buy for, this boutique is not to be missed - not that you could miss the beautifully painted black and white floral exterior. Nathalie is a super helpful sweetheart, there's something for just about every budget, and she'll even gift wrap it for you before you go. LA doesn't get much better than that.

    So nice. Helped me with everything I needed! One stop shop for any gifts you might need.read more

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    Nathalie Seaver Boutique
    Nathalie Seaver Boutique
    Nathalie Seaver Boutique

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    Tom Ford - womenscloth - Updated September 2026

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