Leased a van through them and after the process was complete found out their salesman lied about a bunch stuff regarding the lease and the lease end. Upon turning in the vehicle the dealership would do nothing other than try and put me into another vehicle right away. Their apology was pathetic and heartless and the sales manager got quite snippy with me, even after this review was posted through a message. read more

Very unhappy experience. I was told they could not figure the tax and license on the new vehicle I was considering until they wrote up a purchase agreement. Really? When I was looking at a new vehicle at Toyota, they told me right out what tax and license would be. Honda offered me much less for my trade-ins. . . to be exact, Toyota offered me almost 4 times as much as Honda offered. Honda finally said they could figure tax and license, but wanted me to sign a paper...I didn't sign because below the signature line it said "purchaser "!Experience at Toyota 100 percent better than that at Honda. Is it any wonder that I bought my new vehicle at Toyota? After I notified Honda that I was not purchasing their vehicle, salesman called me 24 times in 2 weeks...after the first 2 calls, I blocked the number, but phone log still showed that many calls from them. read more

I just took delivery of my 5th Accord from Kadlec Honda and salesperson, Andy Gostomczik. I guess the fact that it's the 5th Accord speaks for itself with regard to my satisfaction. I've had nothing but great service from Andy, the leasing department, and the service department. The new dealership is state of the art with very comfortable waiting areas for both service and new car delivery. read more

Drive to the cities where the selection, sales staff & purchase experience is much better. They seem to have an attitude at TK Honda that you need them more than you are their customer. I just bought a 2018 CR-V in cities & would do that again. read more

We found a used vehicle we wanted to look at so we went down to Rochester for a test drive. We made the decision to purchase the vehicle (we let ourselves be pressured into buying there on the spot, that is our fault), and trade in our old vehicle. I had been working with Darrin Thompson, but unfortunately he was not there when we came down to drive the vehicle, he was great to work with. Then the problems started with the dealer being less than honest with us. We had several issues that I spent more time that I should have resolving them. A sales manager tried to call repeatedly, but I would only communicate in writing because of the lying. The last straw was being lied to again, this time about the reason for the delay in the license plates. I would not recommend this dealership at all, and will never do business with Tom Kadlec Honda ever again. If you choose to use this dealer, get everything in writing, and do some fact checking on what you are told, and what happens after your purchase, before making that decision to purchase from this business - they are not very honest. read more

I bought a vehicle from Tom Kadlec Honda back in July 2019, the day I drove it home, I got the front end up on ramps and removed the engine splash shield on the bottom of the vehicle. I noticed oil on the oil pan and the oil filter as well as the engine splash shield. I called Tom Kadlec Honda requesting a copy of the multi point inspection sheet they supposedly filled out, some nearly two months later I hadn't heard from them. I took my vehicle to Austin Ford Chrysler for an inspection and their mechanic told me the oil was coming from the oil pressure sending unit. At this point point I'm convinced that no inspection was done at Tom Kadlec Honda. All I got from them was a piece of white paper that outlined an oil change, air filter changed, brakes and tires checked. These components are not the only components on a vehicle. What about suspension, gaskets, etc...I won't be buying from Tom Kadlec Honda anytime soon. read more

I want to say that our overall experience at Tom Kadlec Honda was positive from start to finish. We were looking for a safe and reliable car for our son. I contacted the dealership via the phone and was directed to Russ Dahlke. He gave me the details on the car we were interested in and my son and I came down from the cities for a test drive. Russ was personable, knowledgeable, took the time to show us the features of the car and make us feel like it would be a good car for a young driver. After we purchased the car, we had a problem with one of the tires. Between Russ and Ryan Dowd, the Used Car Manager, they made sure the problem was addressed without us having to come back to Rochester. Overall, we are very satisfied with the service we received from Russ and Ryan and Tom Kadlec's commitment to its customers. read more

This place was very disappointing. We went to look at used F150's today. The first truck we got into reeked like cigarettes and the trucks that followed were all very disappointing. They were over priced for base model F150's that they get at auction. I would steer clear of this dealership if you are looking for a Ford pickup. Save yourself the hassle and just go straight to the Rochester Ford dealership.. they have superior inventory!!! read more

Very misleading advertising. I found a used vehicle I was interested in, listed on their website under "available inventory". After making the 1 hour trip there to look at it, the salesman informed me that it had not gone through the shop and been inspected, cleaned, approved for sale, etc. Therefore according to their policy it could not be shown or test driven. Why is a vehicle advertised for sale if it's not.....for sale? read more

Absolute pleasure working with Mo on the purchase of my truck. No games, just gettin it done!

On my last service visit, I was very disappointed that you do not match coupons even those from your partner Tomkadlec Kia. Most other companies are open to this. You also "lie" to your customers by sending them coupons, or displaying them on your website but in reality it is your actual service price. Then do not call or send them as coupons! Even your staff could not tell me why they are called coupons. Another thing is that usually your staff take a quick time to talk about your car after the service and make some recommandations, but that day noone talked to me, not even a "good bye and see you later". The service was well done, but the rest was awfull. read more

My daughter bought a car in late December , the check oil light came on in February brought into the shop to fix, Kline Nissan said this problem was an existing problem when she bought the car. Bolts were missing and engine was tilted. Also the oil pan is leaking. My daughter drove her car for 2 months and has been in the shop for 3 months now nobody wants to take responsibility for selling her a lemon. Kline NIssan said this car must not have been checked out before it was sold. Brian from Kline Nissan said he would back us up. My daughter has called every day for 3 months and nothing has been done to help her out. She has had to pay ubers to get to work every day and is still paying her car payment and other payments for this car totaling 700.00 a month and does not have a car or anything to show for all this money going out. We need immediate attention to this problem. read more

This was hands down the best car buying experience ever! Tom Betzen our salesman, and all the staff from Tom Kadlec Honda with whom we interacted, were nothing short of kind, courteous, excellent listeners and above all professional and patient as my wife and I searched for a new Odyssey for our growing family. Truthfully, we arrived at the dealership thinking a used vehicle with several thousand miles was all that our budget could afford. To our surprise and delight, Tom Betzen was able to find us the Honda Odyssey we were dreaming about, brand new with all the bells and whistles, whose price tag dovetailed perfectly with our family finances. I would recommend Tom Betzen and the Tom Kadlec Honda dealership to anyone interested in a hassle free, honest and enjoyable car buying experience. read more

**PLEASE TAKE THE TIME TO READ THIS** I normally don't write reviews, but never in my life have I felt so disrespected while buying a car. I want people to know my experience because I hope it can help you when choosing which dealership not to go to. When I went into Tom Kadlec Honda (Right off highway 14 in Rochester, MN) the day after test driving, I went in to negotiate prices on their used vehicles. I introduced myself to Neil and discussed with him how the vehicle was on the lot for a while and Kelly blue book prices. I told him my offer and he stated, "That's not going to happen." After telling him multiple times my name is Katelyn, he asked me, "What's your name again, Kristen." He proceeded to then go back and see what he can do with the prices. When he came back, he had the same price it was originally listed for. He then said, "tell your boyfriend that we can negotiate around this price" "He's the one that told you to come in and negotiate that price, right?" I told Neil I was the one buying the vehicle from the start and I'm the one negotiating prices not my boyfriend (Who was with me on my first visit). Not only did Neil disrespect me as a woman but he was extremely unprofessional about negotiating price, nor did he explain why they couldn't take the offer I suggested or assist me through the buying process. I felt extremely disrespected in both his tone and manners toward me because I was a woman. I would not recommend this dealership. read more

We purchased a 2013 Volvo XC60 T6 R-design from Tom Kadlec Honda in Rochester,MN and with-in 90 days the vehicle needed a new engine. The repair shop that evaluated the car, Glasgow in St. Paul, said there had been a coolant leak for a very long time. Carfax stated that the vehicle was in an accident, something the sales person failed to tell us. This could be the reason he shy'd away from providing me with a Carfax. I have also discovered it is not the model that they sold me, they told me it had the R-Design package, it does not. The vehicle had a sticker that stated it came with a 30 day warranty then when i looked though the paper work there was a as-is sticker. i have both. We were quoted $7200 to replace the engine, which we are doing, I paid $19,000 for the car. The representative will no longer communicate with me, and states that they don't have my email on file. read more

Their service department is the kind of service department that gives dealerships a bad name. Every time I come in for an oil change they find another 3 things that are wrong. The last time I was there they told me I really needed to get new tires, and although I am not an expert in all things car I figured I should get a second opinion before spending that kind of money. Time got away from me and it was time for my next oil change. I was visiting family back home and took it to the Honda dealer there, mentioning that I wanted them to check the tires too because I'd been told we needed new ones. They changed my oil, found nothing new wrong (a first in 4 oil changes) and told me that although my tires weren't new they wouldn't even come close to recommending I replace them yet. The only reason I'm not giving them one star is because the waiting area is nice and they have a good kids area and snacks if you have to bring younger kids with you. read more

Need to put dash cam while they work on you car. Very bad. Went to get my oil change and tire rotation done b4 I start to drive back to Florida,god knows what they did!? they never reset anything in the maintenance settings. Now it got me worried, did they even do any of the stuff I asked for !!?? When I called back they told me to stop by back and they will reset it. Really !!?? Really !!? Most people know how to do that. Do your freakin job when asked to do it. read more

Normally I dont bring my car to a dealer for repair because of these kinds of experiences. But I had to bring my car in on a recall on the window switch in the drivers door (armrest). There was nothing wrong with the car when I dropped it off. I picked the car up and nothing was said about any problems. The next day I opened the door and the casing to the armrest FELL OFF! I made an appointment to take it back to fix. All of a sudden now they are saying it was broken when I brought it in. That was a lie. It was fine. I assume they broke it when they took it apart. They showed me a piece of paper saying the tech wrote it down when I brought it in that it was broken. Again, no one ever mentioned this to me. They attempted to make me pay for the repairs and would not stand behind this. Needless to say the armrest is still riding around in the backseat of my car. read more

I went into this Honda after driving down from Minneapolis and feeling like my tires needs some air or a possible realignment. A nice service guy walked up asked what was wrong and said he would get me to a mechanic. The first mechanic refused to acknowledge or look at us. Eventually he said "someone will get to you in a moment" but by then the nice service guy got us to another "specialist". He then interrogated me about the issue with my car which I explained as a tire issue, or a alignment issue being that I have no professional knowledge on car mechanics I expected that they would take a look. He looked at me confused as if he couldn't understand the English I was speaking, and made a comment about an accident that was on the front of my vehicle since May of 2018. I didn't feel like anyone wanted to help me it felt racially or religiously motivated, because I work in customer service and I go to Honda all of the time since purchasing my 2017 Honda accord I know that's not how anyone talks to or acknowledges customers. I can't wait to get back to my favorite Honda service center in Hopkins, Minnesota where people are all treated the same and they go above and beyond to assist customers. read more

Wife brought our 2016 CRV in for tire rotation and oil change was charged $101 on 9/20/17. Had same service done 3/17 for $62. Talked to Chris about this, got a lame excuse about a "b" service. Didn't want a "b" service just an oil and rotate. Thanks Chris you made our next vehicle buying decision a little easier. Anything but Honda. read more

The service department in awful. We have been bringing our Honda odyssey there for the last few years and have had nothing but problems. When they claim to fix one problem they cause another leading to additional expensive diagnostic fees and repair costs. Do not bring your car here! read more

Very good experience buying our vehicles from this dealership. Worked with Jose Pagan this time who was personable, accessible and helped get me the deal I wanted. He didn't try to really 'sell' me on anything which I appreciated. read more

Oh My Gosh... 4pm on Thursday & I just noticed that I have a bad leak in a tire of my CRV. I called service at the dealership where they maintain my car and Dennis said "Bring her on in, we'll get to it today". I was there in 20 min and got in right away. While I sipped on hot cocoa in the lounge, they found a tire bead slipped. After removing & cleaning both tire and rim, it was all reassembled and I was good to go. I was back home by 4:45pm. While there, they also fixed a gas cap door AND washed my car to get rid of all the slush and salt accumulation. This is why I'm a loyal customer. read more

We enjoyed working with Byron Call from beginning to beyond the end of our purchase! Our 2016 Honda Pilot is great and we appreciate more and more of its features as we become familiar with them. We added heavy duty floor mats and a rear seat cover after our golden retriever and her sister hopped in the back seat with wet muddy feet! The old blanket we had spread out didn't seem an adequate solution with a new car and spring just beginning. Byron ordered and installed the floor mats. The service department ordered the seat cover and included great installation instructions. Sean Groves was great in finance as well! read more

After more than 6 months looking for a new to us/slightly used vehicle all over southern MN we decided that if we wanted a vehicle with less than 100,000 miles we were going to have to have it financed. I spent 2-3 months looking and mulling over the finance part (my credit is ok, but not great by any means). I inquired on findcars.com about a vehicle at Tom Kadlec Honda and was received an email answer with in a couple hours. Although it took me a couple weeks to get back to them, they emailed or called me every few days to see if I was still interested, but it wasn't too much or overwhelming. I then met with a Derek who found me a much better finance option and interest rate than what I had. I then test drove and looked at a few cars. Every time I went there I NEVER felt pressured, pushed, etc into anything. my questions were answered, but not persuasive. PAUL CUSHMAN was the gentleman who helped me decide and when he was unavailable (my first visit to look at cars and then the test drive itself of the car I got) he found another outstanding employee to help me out. In the end I bought the car with Paul's help getting everything lined up and then STEVE KROEGER finished everything up with the money and paper work. Again, when it came time to decide a warranty, etc never once did he pressure or make me feel like I had to go one way or another. Super satisfied with my purchase and would recommend them to anyone! read more

I would like to recommend Chad in the service department for going out of his way to assist with some electrical issues on my 2013 Honda Accord. When I returned to pick up my vehicle, he came out to the parking lot with me and went over some details regarding what had been done and what he had noticed on his own. He exceeded my expectations by taking time to explain the proper use of the automatic door locks, etc. good work!! read more

My wife and I worked with Jose Pagan to purchase a new CR-V and he was great. We got a great price, the service and communication was excellent, and we definitely recommend this dealership to anybody looking for a new car. No pressure or heavy sales pitch, and we appreciated that. read more

Great service up to the point I signed the paperwork. Nothing positive since. From a salesman who was too focused on going home to teach me all the ins and outs to a business manager who was well just unprofessional. Then to a service department who left glue residue all over the car at delivery to an even more terrible experience today that I just found completely degrading and belittling. Stay away from Tom Kadlec unless you want poor service from people who only care about making money. read more

I was very impressed with the guys at TK Honda. Dennis Thompson was very helpful getting our Pilot in on short notice and the work was done quickly. The price was reasonable and they didn't try to upsell me on anything. While I hope I don't need them anytime soon, I'd have no qualms going back for service. read more

Will never go here again. I had gone in a few days ago to test drive a car and went in again today to test drive to see if it was one I would take home (keep in mind they have had this car for 3 months now). I really liked the car but did not like the horrible smokers smell on the inside or the fact it did not have a second key. So while on the test drive we asked how much it was, even though we already knew (17.5k) to see what he would say, and not being prepared at all he had to look it up and told us the number we knew, then when we got back we were looking it over making sure there were no other surprises. Thats when it started going downhill, he started getting pushy asking what it would take for me to take it and I said a lower price due to the issues I stated above. The salesmen said he would do at least 220 off of what they were asking for the key and we followed him to his desk to run number. Now it gets interesting, he said the price of the car was 17.9k forgetting that he just told us 17.5k because he was not prepared and argued with us until he looked it up.. AGAIN... and then on top of that when he ran the numbers the first time he did not add in the promised discount of 220. So he asked which one was best for me to sign and take it home and I told him none, to which he took his glasses off and rubbed his face and head making it uncomfortable to be there now and felt very pressured and slightly raised his voice asking what would work and I told him honestly that I would take it for 15k out the door due to the smokers smell that is hard to get out and only having one key (about $500 to get a second) he went to speak with his manger and came back saying "Well the trade in value is 16.5k so it was a pleasure doing business with you" and reached his hand out to say bye... to bad I could have maybe made that price work if he didn't send us away. Will never see me there again. This was for their 2011 535xi they have on the lot. read more

I love this car dealership. Myself and my mom have purchased two vehicles here, one new & one used. Their service shop is excellent and always performs repairs promptly. I paid about $100 to have my car detailed here once and it came back immaculate. Was worth every penny. My most recent experience was buying a used Chevy Cavalier from their smaller used car lot next door. My sales person was named Byron. I walked in not expecting to leave with a vehicle, I just wanted to browse.. but he was very attentive and listened to my needs, understood that I was on a strict budget and could only spend so much on the car and the down payment and that we had an awful trade in vehicle haha. He stayed within my means and took the time to let me test drive the two cars they had that fit my budget, performed a credit check very quickly, and got approval from a bank shortly thereafter. I was in and out with a used car within a few hours. My boyfriend and I were both thrilled. We also purchased a warranty on the vehicle for a very affordable rate. They had several warranty options available, but only suggested the two that would have been beneficial for the car given the year of the vehicle and the mileage on it. They are not your typical sleezy car sales people. You can tell they genuinely care and listen and aren't just there to try to sell you the most expensive vehicle they have. They also mailed us a free oil change coupon and a thank you letter after we purchased our used vehicle. I was impressed with their follow up and will definitely buy from them in the future when it comes time to trade in our cars. read more

We recenty purchased a new van from here and as far as our service from Darin Hartzell... he was amazing. Darin was so helpful and very pleasant, as well as very accommodating. The dealership was nice, it has plenty to keep little ones busy, and everyone is very nice. Our buying experience was very easy and also not as hectic as we had thought considering we had our 4 young children with us. I really cannot say enough about how awesome Darin was, and would truley recommend anyone coming to Tom Kadlec in Rochester to seek him out to be the one to assist them. However with this being said, I had to give only a 3 star rating due to our experience with the service department. Two days after buying our van we noticed the motor in the passenger seat was broken. I called Darin and he said no problem bring it over and the service department will fix it. They did fix it no charge, but we were at the dealership for 2 hours. Also, the van had an oil change according to the sticker on the window, but they did not reset the sensor so I get a warning every time I get in the vehicle. I would think all the fluids would have been checked since we purchased the vehicle and brought it in a second time to have it fixed BUT my light came on for low windshield wiper fluid. These seem like things that should have been done by the service department and unfortunately I am seeing the service department does get bad reviews here. Maybe Tom Kadlec needs to look into doing something to improve their service department..... We bought a second new vehicle within two weeks of buying this one, and because of the service department we chose to go to a different place. Again if you are going here, Darin Hartzell is the man you want to see! read more