Amazingly poor service from their service department. In June I contacted them about a recall on the Mazda 3 dashboard. They were to order the parts and call me to set up a service appointment. This was to take a week or so. After 2 weeks and no word, I contacted them again only to be told the parts were to arrive the next Tuesday and they would call to set up the appointment. After about 2 weeks, I called again to get the same story. Subsequent attempts met with promises they would call me back. Finally my daughter trips to there at the end of September to see what the deal was. After follow up calls, an appointment was finally made for October 14. On arrival, my daughter is told they cannot fix the dashboard because the recall expired at the end of August! Excuse me Roush, how is that my daughter's fault? What are you doing to make it right? read more

When we bought our car from Tom Roush, we were given a VIP card. The card entitled us to 19.95 oil changes & 15.95 tire rotations. My wife took our car in last week to get an oil change and Brent in the service department told her that she needed to purchase both the oil change and tire rotation in order to get the 19.95 oil change. She advised him she didn't want the tire rotation just the oil change and he said its a package and you have to do the tire rotation. So she said ok, she called me in the mean time and I called the location and talked to someone different and I was advised you didn't have to get both. I told the person that Brent just advised my wife on two different occasions that they both must be purchased. I asked to speak with Brent and I was told he was with a customer, I asked to have him call me back. About 5 minutes later the person that I was speaking with called me back and said Brent just left for lunch but the whole thing was a misunderstanding. She then said I will comp your service today for the misunderstanding. I appreciated the jester from the lady that helped me. It was not a misunderstanding, Brent tried to take advantage of my wife by trying to up-seller her. He is the reason why car dealerships have bad reputations. Needless to say, we will not be back to Tom Roush for oil changes or to purchase our next car. read more

Visited these guys a couple years ago to get an idea on what the cost would be for a car and had a rather unpleasant experience. First made contact through their online sales rep, showed up later that day and he couldn't remember who I was or why I was there, even though I had made an appointment. They didn't even have the model I was asking about on hand. He handed me off to another sales rep, where I again explained why I was there and made it known that I was not looking to leave with a brand new car that day, which he seemed to understand. From there on he got progressively pushy and used some odd delay tactic where he would "check with the manager" to get some special rate several times, making me wait 15-20 minutes at one point before he returned, as if he hoped this would make me change my mind about buying a car on the spot without test driving it. When he finally accepted that fact, he went to retrieve the key to my car (another 10 minutes). As I got in my car to leave, I could clearly see him through the window in front of me literally whining to a coworker about how awful I must have been for not buying a car from him that day. I was surprised when he had the nerve to call me a week later to see if I had reconsidered. Needless to say, when I did need to buy a car later in the year they were not considered. read more

Had an appointment with Cathy in sales for a scheduled test drive in car at 7:00 pm. Showed up to the appointment early after driving about an hour away. Financing was being arranged and they never asked for a deposit. Found out when I got there they took a deposit from another customer and sold it out from under us. Sales Manager says "Thats business". Sales person never called to ask about a deposit or to say sorry. Unethical sales management. Should be fired. read more

I want to thank Tom and the entire staff at Roush for the exceptional service I have received thus far. I came in looking for a mint, used 2017 Continental and I've been treated with nothing but the upmost respect from Tom and, for once, I felt like I've worked with somebody that didn't put any pressure on me as I went through the process (not to mention how perfectly kept this continental with 5000 miles wise). Tom and his manager have been helpful from the beginning and I'm very excited to be buying a car my first Lincoln from this dealer. The timing made it such that it was difficult for me to get to the dealer on the day that I wanted to perform the transaction and the staff accommodated me perfectly so that I can get the transaction done smoothly and around my travel schedule. I'm very excited for the new dealership to open up in fishers near my home. Thank you to everyone at Roush. Rafael C. read more

Yelp is a joke.........................Make sure you check out the 1and 2 reviews hidden away in the Reviews not recommended section. Click the tab below. read more

This dealership goes the extra mile to assist you and get what you want in a vehicle.Brent Cassidy is an awesome salesman- very honest as well as knowledgeable. read more

I believe a company earns the review they get, however I will say that after speaking with my sister they agreed to buy out her lease. She is happy with how things turned out so I am happy. They were very apologetic and really worked hard to rectify the problem. I wish it didn't have to come to this, but I am happy they fixed all the problems so for this Thank You. read more

Proceed with caution when considering purchasing here. They advertised 2013 Mazda6 i sports for $6000 off ($1000) of it was for owner loyality. When I went to sign the paperwork they only took $4000 off. When I asked why they said the deals had changed. I went home and the very car VIN # that I bought is still be offered for the $17520 price I was charged $18519. When I called the next day the dealer phone line was offering the same incentives as the internet. I was told they have a disclaimer saying the price can change I didn't see it on their webpage but I did see one on Ray Skillman's site.. So if you see a price you like on their website don't expect to get that price because the price can change. read more

Have had good experiences with the 4 cars we have bought from Tom Roush, Inc. Brent is my salesman & couldn't ask for anyone nicer. We go back to Roush for all our service because of the wonderful costumer service. read more

I have purchased about a dozen cars from Tom Roush over the past 15 years, and every single one has been a great car and a great deal. But, most important, is their service. I have used both the Lincoln and the Mazda service departments and have never had a bad experience there. They are courteous, knowledgeable and most important, honest. They never make up stuff that needs to be fixed unless it really does. My experience at other dealers and repair shops is they find every expensive thing they can and pressure into fixing it. Not at Roush. If you are like me, and believe the relationship only begins at the sale of a car, then you will love doing business with Tom Roush Lincoln-Mazda. read more

Horrible experience in which I dealt with the salesman Armando. After politely responding to salesman that I cannot meet his price demand of $7000 I was texted the following day and badgered with the following text: ".....dont worry because we just added a 12 month warranty and raised the price to $8986.00". Very childish in my opinion. Found out later after looking at Carfax that the 2005 95 Saab with VIN # has a blown head gasket per the repair shop VIN# YS3ED49A553512834. THANK GOD MY HUSBAND CHECKED INTO IT. So many lies were told to me and very unprofessional experience. read more

In August, I stopped in to Tom Roush on an impulse. There was a used Taurus on their front lawn, and I was curious to see what the features were as the price was fair. Took a look at the car and was impressed for the price. During the end of the sales process, even well after the price had been agreed upon, I was give some sort of line about the certification paperwork wasnt done, and that it was going to cost more. Even though, the price we agreed upon was supposed have included all that. Long story short, I was forced to pay an additional $300 for the Ford-Certified used car warranty. That was first sign of concern to me. It was in the end likely worth $300, but I got roped into it late in the sale and I was tired and my kid was cranky. The second indiscretion was that they sold the car to me as being satellite radio equipped. Even offered the first few months free. I went to activate the radio myself, and found that the module wasnt even installed. Ford wants something like $1500 to have the feature added. I tried contacted Roger in the showroom 2 or 3 times, and he was never available. I received a 30 day follow up email and explained the issues I had, and his position was, "sorry." So, I likely wont buy from them again. I don't mind one mistake, but two with zero attempt to make things right is unacceptable to me. They don't seem to care about me as a customer after the sale, so I feel it my responsibility to ensure other customers get everything that they say in writing, and take a tape recorder too if you can. (most smart phones can do voice recording). Their sales process was pretty low pressure, which was good, so there is one positive thing about the sale. read more

Brent Cassidy, my car dealer, was awesome! I have bought 3 cars off of him and will continue to do so.

Love the used 2013 Dodge Dart I got but whoever did the inspection didn't spend enough time on it cause the day I drove it we smelled oil and thought it was due to the recent oil change but not a day later discovered it was spraying oil all over the inside of the motor and had to take it back to be looked at and fixed.. And it ended up being a valve cover gasket, the nice sales guy had it paid to be fixed... A week of oil leaks are done... Just test drive and inspect yourself before you buy read more

Initially I felt so cared about and appreciated as a customer. I bought my Crossover used in March of 2015 with only 66k Miles on it. That feeling quickly diminished as the time passed. My vehicle has been in their service department for most of my time of ownership. I have had to spend thousands of dollars out of pocket for repairs and services that were not covered in my warranty a lot of which were within 5 months of having the vehicle. I had to have the turbocharger replaced the month after I got it which thankfully the warranty covered but I didn't have MY vehicle for over a month. The list goes on and on. Currently it is there getting Rusted dust shields replaced. The service guys whom I appreciate have told me at some point the car has sat in water and has severe rust under the body. This being said I have to have multiple parts replaced setting me back $1,600. I have to let my vehicle sit there as I try to come up with this large out of pocket expense I will add to my list. I'm so disappointed they can't offer assistance with this as the car still has 11K miles on the warranty. I have driven MULTIPLE loaner vehicles from here while my Mazda is there which has been nice but it would be nice to not have to pay a car payment(s) while not even having the car in your possession. Check everything before buying used from anywhere but especially here. So disappointed in the professionalism at Tom Roush. Give me a damn break and help a patient customer who has had a hell ride since purchasing a vehicle from you. I would of given 1 star but Brad and Scott in Service always try to keep me positive and help out the best they can. read more

Tom Roush Mazda - Auto Repair Near Me - Westfield, Indiana

My husband called prior to our 3 hour drive wanting to trade my car for a similar used one. He sent pictures, and was very specific. As to any issues (cosmetic) with my car. The salesman indicated that he would be in the ballpark of a $2000 difference. We drove the 3 hours, most of it in a torrential downpour to have them want to give me a mere $1000 for my car. The dealer car had as many cosmetic defects as mine e and was o e year newer. We were completely insulted when the second go-round came back with a difference of around $4000. The sales manager was a bit rude when we tried to point out the defects on their car. We took the salesman by his word, otherwise we wouldn't have taken such a long trip for a used car. I would say buyer beware. read more

We made an appointment for oil change, tire rotation and 2 Mazda recalls. We arrived on time. They told us we could pick our car up in about 2 hours. We left to go eat breakfast and do some errands. We got home and they called us and told us our was completed and we could pick it up. It was less than 2 hours to complete everything. Very surprised. read more

Great, friendly service and never feel like I'm being taken advantage of. I love my Mazda and the people at Tom Roush Mazda.

The overall experience with Jacob, Jim, and Chris at Tom Roush was great. I test drove with Jim, and he took the time to explain the features in the cars with me. Jacob was transparent on the prices, and gave me a faire deal. Chris was pleasant to deal with during the financing process. I would recommend others to shop at Tom Roush. read more

I purchased my car from the dealership and had a pleasant experience. Since then I have brought my car in for regular service and the process always seems to take an hour and a half at minimum for routine oil change and tire rotation. The service is always slow and there always seems to be something wrong with my car that needs to be fixed for at least a few hundred dollars. After dealing with this same slow service on multiple occasions I am pretty confident I won't be returning to the service department. read more

I couldn't be more let down. I had test driven several cars at other dealerships, and once I got an idea of what I wanted I found a car I wanted. It happened to be here. For starters, I made an appointment to come test drive it, but that didn't translate to an actual appointment with any one salesman. After a minute one gentleman approached me, and after I test drive he car I decided to buy. It should have been an easy transaction, but it was anything but. That salesman was under the weather the next day, so his manager took my case over. He didn't communicate with me or with the man who did financials. The necessary details were not sent over to my bank for two days. When I arrived to pick up the car and do final signing, he was snippy and rude. It took about 45 mins for them to bring the car up. When I got out to the car, there were no mats in the car, no gas in the tank, and the car had not been detailed as the original salesman had promised. I decided to let the small stuff go, and just left. The next morning, the car wouldn't start (it's a 2017). After two days of the thing not starting, I decided that it was not user error. The trouble I had with it leads me to believe that they knew something wasn't right with it - that's why it took 45 mins for them to get it out to me at pickup. I got in contact with my original salesman, and felt like they were totally unwilling to make the situation right. I hate to be a pest, but I continued to badger them until they replaced the battery in my car. That they were willing to sell me a vehicle they knew wasn't functioning properly is a huge red flag. Overall, the dealership as a whole lacks integrity. I felt disrespected, and very let down. read more

So friendly-an enjoyable experience all around. Marco was a wonderful person to work with from beginning to end. Brock in finance was very pleasant to work with too. My husband and I highly recommend this location. Nothing but positive experiences. Two thumbs up! Love my new (to me) car! read more

We purchased a Ford Fusion from Tom Roush in November 2018. Tom Roush sent is a "VIP" card saying we could get oil changes for 19.95 and tire rotations for 15.95. My wife took the car in a few weeks ago to get the 19.95 oil change, the service person Brent told her that in order to get the 19.95 oil change she had to purchase the tire rotation also. My wife advised she didn't want the tire rotation and only wanted the 19.95 oil change. Brent again said it was a package deal and it had to be purchased together, she said ok. In the meantime she called me so I called the dealership and I talked to the other service person, can't remember her name but very helpful. "The reason I thought is sounded fishy is because no were on the "VIP: card did it say you had to purchase both." I asked her about the VIP special and asked if I had to purchase both, she said I didn't have to and I could just purchase the oil change for 19.95. I advised her what Brent told my wife and asked to have him call me, because Brent was working with another customer. A few minutes later the lady called me back and said Brent was heading to lunch but she talked to him and the way out and he said it was just a miss understanding. I found it very weird that Brent could not call me back. I was not a misunderstand, it was Brent try to do n unethical upsell. My wife verified with him twice and he gave her the same answer twice. The lady did offer to do the oil change and tire rotation for free, and I advised her thanks for helping us. We will never be going any business with Tom Roush, this is a shady way of running your business, trying to take advantage of people. I would suggest you do a little training for your service people and you wonder why car dealerships have a bad reputation, prime example. read more

Contacted Tom roush Mazda to negotiate for a 2014 cx-5. My wife works for a very prominent pharmaceutical company here in Indiana. Through a corporate partnership arrangement, we were supposed to get invoice pricing. Well, two different salesmen both gave us pricing for approximately $1000 over invoice. Even after we provided documentation of the arrangement we were supposed to get, both salesmen were defiant in honoring the corporate partnership price. That very same night, we phoned another local Mazda dealer and requested an invoice price on the exact same model for the cx-5. We had no problems at all getting an invoice price.. And, we got it over the phone! I wouldn't bother with this dealership. This is probably why they're so small. read more

We decided to seek out the Mazda product after speaking with our friend Jack who worked at Tom Roush for many years. We were pleasantly surprised at the friendliness of the sales staff and felt confident our experience would continue to be good. We love our new Mazda6 and would recommend our friends to the dealership. There's a reason people continue to work at the same place for a long time. It must be good! Our sales guy Brent Cassady was super nice and honest and Chris Belt got us in and out quickly with the paperwork. What I especially liked was the communication over email/texting with Brent that made the process go much faster since I knew what to expect when I arrived. I hate nothing worse that to spend an entire day at a dealership going back and forth on price. Other dealerships need to take note of that. read more

The absolute worse car buying experience I have ever had. The sales manager was rude, arrogant, pompous and offensive. I actually feel sorry for the employees that have to work for this guy. Not only have I been turned off from buying a car from this dealership, but I will not buy a Lincoln at all. read more

Initially we enjoyed our interactions with Tom Roush Lincoln Mazda as we were in the market for a used car. The salesmen (we dealt with two) were responsive, and as we took valuable time out of our day to finalize the negotiations, we landed on a price. Unfortunately we discovered that our day of negotiations were a complete waste of time as the vehicle had been sold. What was further disappointing was the lack of care or concern on the part of the salesman, nor was their any attempt to make us an offer on a comparable car without restarting negotiations. It certainly didn't feel like they wanted to earn our business. read more

My husband and I went into Tom Roush to purchase a cx5. The sales guy was nice but his boss didn't want to do business with us because of an abs light on in or trade in vehicle. They wouldn't even show us any payment numbers or give us a trade in offer on our terrain we were trading in. They told us that the bank wouldn't be able to finance a new car for us with the negative equity that would roll over from our trade in. Then they just let us walk out. We preceded to drive to Ray Skillman Mazda dealer on Shadeland Ave. We drove off the lot with a brand new cx5 that day no issues at all. Tom Roush has lost any future business with us. read more

I have always been extremely happy with the service at Tom Roush Lincoln-Mazda. Have been using them exclusively for nearly 9 years. Wouldn't take my car anywhere else! read more

I was looking for a solid used car and this dealership was outstanding. I was lucky to meet with salesman, Jack Cummings, and he walked me through a super smooth transaction with no surprises. A refreshing experience compared to past car buying deals. I'm a month into my new (used) car and I'm even happier that I made the trip to Tom Roush. That's rare for my car buying history. read more

I bought a used vehicle from Tom Roush. It was by far the worst experience I've ever encountered. After owning the car a few days it broke down. Towed it to a service center and so many things were wrong that it didn't pass a basic safety inspection. Dealership refused to fix it. Said I bought it, it's now my problem. I've put as much money into repairing as what I bought it for. The new car sales may be different, but I would encourage anyone looking for a used vehicle to shop elsewhere. You will not get an honestly priced or even safe vehicle, and you will get no support after the purchase. read more

My intention was to drive a used Mazda CX 5 after researching the best overall affordable compact SUV's. That choice did not meet our needs. Erik, our salesman, exerted no pressure but asked if there were other cars I might consider. After test-driving a 2013 Ford Escape and taking it home for more driving time, I decided that the vehicle would meet our needs and budget. Buying the Ford was a smooth procedure and, when asked, I was given the total cost. I had, however, expected to learn my trade-in value and any possible incentives before I committed. I've had the SUV a month and find it a nice vehicle to drive. I do intend to have it serviced at Roush. read more

Ridiculous and dangerously uninformed. I had a blown shock on a brand new car. It was going to be 6 days before part came in. I expressed concern about my safety and the safety of the other components on the car when driving a car that the rear end floated and kicked out and that bottomed out hard on even small bumps. The girl representing the service dept told me it was fine no need to worry because "i'm from Cali and we would cut our shocks to make the cars ride low then get them bouncing ". Her manager agreed the car was fine to drive and was more upset with me for pointing out the idiocy in the comment then he was that a customer was told that by his staff. Instead of apologizing at all for the poor handling he chose to tell me.' "since you feel we are so incompetent take your car elsewhere." Best advice I ever got!!!! I called Ray Skillman Westside at 3pm the same day. they had me in a loner car by 4;30 that same day and at 11:00 am the next day it was fixed. Skillman said absolutely dangerous and bad for the car to drive it. So thankful for Ray Skillman Mazda and the service dept and mechanic I worked with that know about cars and customer service and care about their customers safety! Thank you Service Manager at Roush, You were right. I was better off going to another dealer. I will take all of my business to Ray Skillman now. read more

They withhold information they should be sharing with potential buyers. I received the following from the Lincoln Client Relationship Center after an email inquiry. "On June 12, 2014 Ford Motor Company announced an error with the fuel economy ratings of our 2013- and 2014-model year Lincoln MKZ Hybrid. The revised EPA-estimated MPG of the 2013 and 2014 Hybrid is 38/37/38 (city/hwy/combined)." I purchased a Lincoln MKZ on June 13th, a day after the announcement. Not one single person advised me of the change from 45 mpg to the revised 38 mpg. I called the dealership to see why they hid this from me. They tried to tell me they immediately that day (Jun 12) went out and changed the sticker info on the cars. Lo and behold I kept the sticker off my car. It say 45 mpg! He then tried to tell me that Lincoln was basically giving a rebate when they didn't have to do so. When I told him I knew about the class action lawsuit, he became quiet. His last words were I don't what you expect me to do about this. Guess what - nothing! I told him I would never purchase another car there and would warn others not to either. So, here is your warning - buyer beware!! read more