Excellent customer service and high quality work. There is a reason this shop has a 5 star rating…read more I highly recommend Ace Auto Body.

Ace Auto Body is simply the best. My car was hit in both the front and the back fenders by two…read moredifferent drivers over the span of a week. Coordinating the insurance for these accidents was both a pain and time intensive, but the guys at Ace remained patient throughout, including when the car was deemed "totaled" by one of the insurance companies and the work entailed in pulling back that claim. Kevin and Dustin were helpful and communicative throughout all the discussions and phone tagging between them the insurance companies, and me. In the end, once the work could start, they hopped right on it and got it done quickly and beautifully. They attend to every detail, and now the car looks better than even before both accidents. Couldn't be more pleased with the service, the quality of the work, the value, and their attention to detail. None better in the Hartford area. None.

I was involved in a hit and run late June and I went to two different shops for quotes. I opted for…read more Steben's Auto Body in West Hartford, and I'm very pleased that I did. They were courteous, respectful, very quick and thorough. They repaired my Subaru, worked with the insurance company ( the value of the quote) and made it look as if nothing had happened to it. They even detailed inside of my car and replaced the cover on the driver side seat that I told them that would pay out of pocket for because it was not part of the accident but they fixed it anyways with no charge. Steven Litwin is the shop Foreman and handled everything professionally and was very pleasant to work with. I hope my car is never damaged again but if it is it will only go to Steben's.

Excellent As Usual.The Only Place TO Have Your Vehicle Taken Care Of, Everyone Is So…read moreKnowledgeable, Caring And Kind, From ladies in office. ,Steve, Dave And All Others Who Work On Cars. Thank You For All You Do

Al and Angelo are the best in the business! I can't recommend them enough they are the epitome of…read morethe highest quality auto body/car service around! They work with you so well and are all about the best customer service that I have ever experienced. They are absolutely the best around ! I will never go anywhere else. Thank you again!

Amazing! This is the best Auto Body Shop in all of Connecticut! They have been in business since…read more1986 and I wouldn't go anywhere else! They serviced my car and went above and beyond with the quality of work they did! When I got my car back it was like brand new I couldn't believe it. I highly recommend them to anyone and everyone! You will not be disappointed at all! Al and Angelo are the best in the business and are so knowledgeable and helpful in all they do! Thanks again!

Great service and friendly people great help and job done well and on time…read more They are helpful with the insurance company. They coordinate with the new country Mercedes Benz as well.

Amazing service & friendly owner and employees- this is my new go to body shop!! Thank youread more

Personal Intimidation and Coercion by Company President: When I attempted to address the issues…read moreregarding the unnecessary and unauthorized impoundment of my truck and trailer, I was confronted by this President, Mr. Joseph Vassallo. Mr. Vassallo confronted me, a 66-year-old man, in a combative stance with clenched fists, stating, "If you ever talk to my help like that again, we are going to have a problem. This aggressive and threatening behavior, based on an apparent exaggeration by their employee Robbin, demonstrates a severe pattern of hostile and unprofessional conduct. This physical intimidation by the company's President was not an isolated employee error but represents corporate policy and culture emanating from the highest level of your organization. Mr. Vassallo's conduct was designed to, and did, create a hostile environment that prevented me from exercising my legitimate consumer rights to dispute unauthorized charges and demand correction of defective work. This intimidation tactic, combined with the cash-only demand and threats of trespassing and , demonstrates a calculated pattern of suppressing consumer complaints through fear and coercion.

Extremely rude and unpleasant staff. Very poor communication skills. Office personnel displayed…read morecondescending attitudes and inability to answer basic questions.

Family-owned and operated for over 55 years! Exceptional service, clear communication, and great…read morevalue. They truly take the time to explain everything. I was in and out with an estimate in just 25 minutes -- thank you!

This is our second time using T&J auto body. I can't say enough great things about them. From start…read moreto finish, the experience was outstanding. The team was professional, communicative, and clearly takes pride in their work. Our car looks absolutely amazing. The repairs were flawless, the paint match is perfect, and everything was completed on time. They made the whole process stress-free and the owner provided several ways to repair the damage ultimately saving us money. If you're looking for quality workmanship and excellent customer service, this is the place to go. Highly recommend!

I see why Brookfield was so highly recommended to me. Two relatives had their cars repaired at…read moreBrookfield after auto accidents, and were very happy with the service. So, when my car was damaged I remembered the recommendations. I just picked up my car and am very happy with the repairs. The entire process was stress-free. Frank gave me a call at each stage of the process with updates, which was so helpful. Zane and Frank are great. They're both kind, knowledgeable and professional. Thanks for everything guys. I absolutely recommend Brookfield if you want quality repairs done on your vehicle!

Brookfield was highly recommended to me by someone I trust, so I was surprised to have a lousy…read moreexperience. I needed the front bumper replaced. I was told Brookfield did a great job with paint so I was surprised to see a blob of paint left behind. Frank came out to look and said, "Oh, that's the manufacturer's mark." This was, of course, a lie. So, I had the tech come out and look and the first thing he said was, "Oh, that shouldn't be there." He gave me two options: take the car as is, or come back (it needed to be completely re-done to fix this problem). Ultimately, I decided to take the car, but I asked him, "what happens if paint starts to flake off" and he said there was a "lifetime guarantee of their work, for as long as I owned the car." I asked whether this was in writing anywhere, and he said, "it's a verbal agreement." Hmmmmmm..... By the way, when I went to pick up the car it was filthy -- it had rained and there was mud caked in the wheel wells. And there's something weird they do with billing: they don't charge you X dollars for paint, they charge you X dollars per hour of paint. Um, wut? On the whole, I would not say this was a good experience. I didn't appreciate Frank's attempt to con me.